Randall McGee

Savannah, TX 76227 Mobile: 512.484.6890 E-Mail: hrmcgee21@yahoo.com

Chief Operations Officer Retail / Hospitality / Restaurant

STARTUPS
TURNAROUNDS

SALES INITIATIVES

RESTRUCTURING

Highly experienced executive leader with 30+ years experience building high-performance management teams, growing collaborative relationships, driving change and leading sophisticated retail and service organizations with full P&L. Solid track record of successes in multi-cultural environments, diverse industries, and global operations. Experience includes franchise development, training, and leadership. KEY AREAS OF EXPERTISE
Asset & Liability Management Profit & Loss Management Business Start-up Relationship Building Corporate Reorganization Revenue Growth Market Strategy Strategic Alliances New Business Development Communications Skills http://www.linkedin.com/pub/randall-mcgee/19/267/baa www.careerhosting.com/randallmcgee

STRATEGIC VISION
Led opening of more than 50 new franchise retail operations in Asia and many military bases throughout the world from 2004 thru 2008. Spearheaded strategic planning programs for 275 company operations and 550 franchise locations in the US, Asia, and numerous military installations.

EFFECTIVE MANAGEMENT
Over five year period, grew customer satisfaction score from 55% to 78%, increased customer retention to 40% for new customers and 80% for existing customers Grew sales and profits of Valvoline to 8%+ annually for the past 5 years in a row during an industry-wide downturn. Reduced area manager turnover from 25% to less than 8% on an annual basis. Yum! Brands adopted the successful program in all five brands.

LEADERSHIP
While at Yum! Brands, developed and mentored more than 20 people into management within Yum! and other companies. At Valvoline, grew six field level managers into Executive Director level positions within the past two years. Decreased turnover to lowest levels in company history from 160% to 60%.

EDUCATION AND TRAINING: University of Texas at Austin - Business Major

Ken Blanchard workshops: Leading people through change, Coaching essentials for Leaders, and Executive Development and Coaching; Franklin Covey seminars: Leading at the Speed of Trust, Executive Coaching , The 7 Habits for managers, and Leadership: Great Leaders, Great Teams, Great Results; Dale Carnegie: How to win Friends and Influence Business People and Confident, Assertive, In Charge: developing the attitudes of Leadership

McGee Resume - Page Two

CAREER HIGHLIGHTS Vice President Of Operations - Valvoline Instant Oil Change, 2008 to Present. Recruited to turn around operations to restore profitability. Scope included 275 company operations and 550 franchises with two Directors and 10 District Managers Drove growth to more than 8% annually for five consecutive years Decreased turnover to from 160% to 60% - lowest levels in company history Yum! Brands, 1991 to 2008. $13B Fortune 500 restaurant company with more than 39,000 restaurants in more than 125 countries and territories. Senior Vice President Franchise and Company Operations - Long John Silvers/A&W Restaurant, 2003 to 2008. Provided senior management oversight of 1400 franchise operations and recruited and trained 21-franchise field Business Coaches and 4 company District Managers. Drove operations in both company and franchise units to record levels Streamlined communication resulting in accelerated new product time to market Spearheaded growth to more than 80 new franchise stores a year Director of Franchise Operations, 2003 to 2005. Managed acquisition of Yorkshire Global Restaurants, with franchises world-wide Improved franchisee bottom line profits by more than 10% Led franchise operations to 7% - 11% growth in one year Regional Vice President - Long John Silvers, 1999 2003. Led 140 operations and 35 franchise organizations in NM, TX, LA, and OK. Developed 17 people into middle management from within company - highest staff development nationwide Increased sales and profit growth to exceed $85M annually with 3% sales growth Regional Operations Director - Long John Silvers, 1996 to 1999. Achieved $60M in new revenue, increasing sales by up to 4% per year Regional Market Manager - Long John Silvers, 1991 to 1996. Managed operations in three area market with 60 stores with annual revenues topping $35M Drove annual sales increase to 3% annually District Director - Wendys International, 1988 to 1991. Directed operations for 60 stores with annual sales topping $59M Led eight District Managers with full P&L responsibility Authored ground-breaking comprehensive Middle Management Training annual Vice President of Operations - Golden Fried Chicken, Inc., 1978 to 1988. Managed 350 units comprised of 4500 employees comprised of 50% franchise operations and 50% company owned Peer statement: . . . a demonstrated history of success in developing top talent and guiding an organization in achieving its business goals.