Professional Documents
Culture Documents
Employee Welfare Activities in Bhel
Employee Welfare Activities in Bhel
Employee Welfare Activities in Bhel
SUBMITTEDBY ADITYA KUMAR SINGH MBA ( III SEM ) ROLL NO. 0821670002
ACKNOWLEDGEMENT
BHEL (HEEP) Haridwar an ISO-9001 manufacturing unit is setting out milestones in providing Summer Training to professional students studying in India. This is one of the dream units where one gets an opportunity to take training in such a highly advanced and prestigious Human Resource Development Centre (HRDC), BHEL, Haridwar. I would like to express my gratitude to Mr. B.C. Sharma (Engr.), HRDC under whom I started my training. He gave me the perfect environment for my overall development and deep knowledge about the activities in BHEL. A very special thanks goes to Mr. D. PANT (SDGM), HRDC for all his support and guidance throughout my training period especially in completion of my project and research work. Appreciation also goes to all those employees of BHEL who made my study including research work possible and an enjoyable experience for me. I would also like to thank Dr. P.V. Kapoor (Director , IIMT Management College , G. NOIDA ) and all other faculty members of my college without whose motivation and encouragement I would not have been able to complete my training successfully. I would like to thank my family, friends and all those who have always been a constant source of inspiration to me.
DECLARATION
I, Aditya Kumar Singh, hereby declare that the project report titled Employee Satisfaction from Employee Welfare Activities in BHEL has been undertaken and completed after one month 15 days training in BHEL, Haridwar for partial fulfillment of the Master in Business Administration (M.B.A) degree awarded by IIMT College of Engineering, G. Noida. It is completely up-to-date and based on recent research done by me.
TABLE OF CONTENTS
Sl. No. CONTENTS
Introduction to the subject Organization Study 2.1 BHEL-an overview 2.2 Profile of the organization 2.3 Companys history 2.4 Recent achievements 2.5 Product range and its customers 2.6 Financial status 2.7 Future prospects 2.8 Plant overview-HEEP, BHEL 2.9 SWOT analysis of BHEL 2.10 Welfare activities in BHEL 2.11 Factories Act, 1948. 11-21 22 23-32 33-42 43-47 48-50 51-52 53-60 61 62-71 72-74
Page No.
6-10
1. 2.
3.
Research Project 3.1 Executive Summary 3.2 Literature Review 3.3 Objective of study 3.4 Research Methodology 3.5 Limitations of the study 3.6 Data analysis and interpretation 3.7 Findings 3.8 Recommendations 75-76 77-80 81 82 83 84-96 97 98 99
4.
Bibliography
5.
Appendix
100-101
among them. Due to increase in efficiency the productivity of the enterprises increases considerably Helpful in maintaining health and safety of the employees: - Most of the Indian workers are unhealthy and ill fed which reduces the working capacity of the employees. Provision of nourishing food and medical facilities help in maintaining health and safety of employees. Provision of various safety measures, insurance schemes, etc all aids in employee satisfaction.
1 .Intra-Mural activities 2. Extra-Mural activities Intra-Mural activities: in this category those welfare activities are included which are made available to the workers within the organization. These facilities include the following: 1. Scientific selection or appointment-The scientific selection of workers for various jobs within the factory. 2. Industrial training-Training for different jobs in the factory. 3. Arrangement for light, fresh air and water-This classification comprehends arrangement in factory for cleanliness, ventilation, clean drinking water, lavatories, urinals, light, air, etc. 4. Prevention of accidents-It includes the arrangement for protection against dangerous machines, fire and extreme fluctuation of power, etc. 5. Other activities-various other activities for welfare of workers like restrooms, etc. 6. Health and medical facilities for the employees and their family members.
Extra-Mural activities- these are the activities provided by enterprises for welfare of their employees outside the enterprises. It includes the following1. Provision of education- arrangement for the education and the training of workers and the facilities of education for the children of workers. 2. Accommodation facility-arrangement for proper housing accommodations for the employees at the rent that they can afford easily. 3. Facilities of recreation-arrangement such as clubs, libraries, reading rooms, gymnasium, etc. 4. Provision of providing food to the employees at affordable prices. 5. Provision for provident. 6. Provision for gratuity. 7. Provision for sickness and maternity benefits. 8. Arrangement of co-operative societies from where the employees can purchase goods of daily use at reasonable prices. 9. Group insurance scheme. 10.Facilities of transportation.
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11
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BHEL occupies an all-important niche as evident by its ranking by CII amongst top eight PSUs based on financial performance. The company received EEPCs Top Export Award for Project Exports for seventeenth year in succession.
2. ORGANISATION STUDY
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Heavy Engineering
Classification of Heavy Engineering Industry* *(Source: ICRA information, Guide and Research Service, 2005)
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The Indian engineering industry, including the transport equipment segment, is estimated around 1.2 trillion. The share of heavy engineering is about 80% of the value while rest is contributed by light engineering sector. Majority of players in the heavy engineering industry have well defined markets catering to specific sector(s) and are technology driven. Turnkey engineering capacity is also limited to a few domestic entities like BHEL, ABB, L&T and competition in this segment is also limited. The industry follows institutional model for sales and distribution rather than retail model. It leads to emphasis on direct selling methods rather than a geographically penetrative distribution network.
India is major exporter of heavy and light engineering goods, producing a wide range of items. The industry has been de-licensed. Foreign collaborations are allowed with 100 percent FDI. The investment in R&D by the electrical industry is amongst the largest in the corporate sector in India. Large electrical equipment used in steel plants, petrochemical complexes and other such heavy industries are also being manufactured in the country.
8 Service Centers 18 Regional Operations offices Corporate R&D Division: Hyd. Over 150 project sites Registered Office & Corporate HQ : New Delhi
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BUSSINESS OFFICES
********************** 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. BANGALORE VADODRA BHUBANESHWAR MUMBAI KOLKATA CHANDIGARH GUWAHATI JABALPUR JAIPUR LUCKNOW
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MANUFACTURING UNITS
***************************** 1. 2. 3. 4. 5. 6. 7. 8. 9. BANGALORE BHOPAL GOINDWAL HARDWAR HYDERABAD JAGDISHPUR JHANSI RUDRAPUR RANIPET
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10. TIRUCHIRAPALLY
SERVICE CENTRES
******************** CHANDIGARH KOLKATA NAGPUR NOIDA PATNA SECUNDERABAD VADODRA VARANASI
LANDMARKS OF BHEL
Aimed at synergizing the strengths of the two Navratnas CPSEs in the power sector, BHEL and NTPC signed a Memorandum of Understanding to form a Joint Venture Company (JVC) on 50:50 equity participation basis to carry Engineering Procurement and Construction (EPC) activities in the power sector. The Honble Prime Minister on 31st August,2007, dedicated to the nation , equipped the country with the highest rating power generating equipment, 1080 MW Nuclear Power Plant (2*540 MW) , manufactured and commissioned by BHEL at Tarapur in Maharashtra.
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For preparing itself to meet the countrys power capacity addition targets and for providing Power to all by 2012, BHEL has embarked upon a plan of enhancing its manufacturing capacity from 6000 MW to 15000 MW per annum by 2009 with a total investment of Rs. 4800 crore for the Eleventh Five Year Plan. BHEL has achieved 10000 MW power equipment capacities as on 31.12.2007. BHEL has also been awarded the Business Standard Star Public Sector Company Award -2006 for its exceptional high growth performance with across-the-board gains on all parameters in its areas of operation. BHEL employees have won maximum no. of Prime Ministers Shram Awards (2004), the highest honor bestowed on individuals for outstanding contribution towards production and productivity, technological innovations, cost saving, import substitution and valuable saving of foreign exchange. The Shram Bhushan award for the year has also been won by a BHEL employee. The awards were presented by the Honble Prime Minister on 27th April, 2007. Three National Safety Awards have also been won by BHEL employees for outstanding achievements in terms of the longest accident free period.
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EMERGING COMPETITORS
Dang Fang (China) LMZ (Russia) L&T in collaboration with Japan SEPCO (China)
Business Description
BHELs principal activities are to manufacture and distribute electrical, electronic, mechanical and nuclear power equipment. The company operates under two segments: Power sector and Industry sector . Power sector includes products and
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services relating to power generation sets and its auxiliaries. Industry sector includes products and services relating to transportation and transmission, electric machines, industrial sets and DG sets, telecommunications and other industrial products and systems. The plants of the company are located in Ranipat, Goindwal, Jagdishpur, Tiruchy, Rudrapur, Hyderabad, Bangalore and other places.
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BHEL manufactures over 180 products under 30 major product groups and caters to core sectors of the Indian Economy viz., Power Generation & Transmission, Industry, Transportation, Telecommunication, Renewable Energy, etc. The wide network of BHEL's 14 manufacturing divisions, four Power Sector regional centres, over 100 project sites, eight service centers and 18 regional offices, enables the Company to promptly serve its customers and provide them with suitable products, systems and services -- efficiently and at competitive prices. The high level of quality & reliability of its products is due to the emphasis on design, engineering and manufacturing to international standards by acquiring and adapting some of the best technologies from leading companies in the world, together with technologies developed in its own R&D centers. BHEL has acquired certifications to Quality Management Systems (ISO 9001), Environmental Management Systems (ISO 14001) and Occupational Health & Safety Management Systems (OHSAS 18001) and is also well on its journey towards Total Quality Management. BHELs manufacturing facilities are comparable with the best in the world with modern design, engineering, material preparation, fabrication, welding, heat treatment, handling, testing and sipping facilities. BHEL has supplied boilers and auxiliaries accounting for nearly 70% of total installed thermal power generation capacity in India. BHEL utility boilers account for over 65% of the total installed thermal power generation capacity in India. The companys inherent potential coupled with the strong performance over the year has resulted in it chosen as one of NAVRATNA PSEs, which are to be supported by the govt. in their endeavor to become future global players.
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BHEL was incorporated as a govt. owned organization in 1950. After liberalization of Indian economy, the govt. decided to divest a portion of its holding. In 1991-92, it has divested a part of its equity shares to public and financial institutions. At present the govt. of India holds 67.72% in the total equity capital of the company. In a period of about 25 years the BHEL has grown into one of the largest engineering and manufacturing organization in the country. With growing experience and expertise BHEL now offers a wide spectrum of products and services in the field of power industry. BHEL has Installed equipment for over 90,000 MW of power generation -- for Utilities, Captive and Industrial users. Supplied over 2,25,000 MVA transformer capacity and other equipment operating in Transmission & Distribution network up to 400 kV (AC & DC). Supplied over 25,000 Motors with Drive Control System to Power projects, Petrochemicals, Refineries Steel, Aluminum, Fertilizer, Cement plants, etc. Supplied Traction electrics and AC/DC locos to power over 12,000 kms Railway network Supplied over one million Valves to Power Plants and other Industries The greatest strength of BHEL is its highly skilled and committed 46000 employees. Every employee is given an equal opportunity to develop himself and grow in his career. Continuous training and retraining, career planning, a positive work culture and participative style of management. All these have engendered
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development of a committed and motivated workforce setting new benchmarks in terms of productivity, quality and responsiveness.
Business Activities
It can be classified as: o Power Sector Generation Transmission o Industries Transportation Telecommunication Renewable o Other Industries o International Operations o Research & Development
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The power plant equipment manufactured by BHEL is based on the contemporary technology comparable to the best in the world, and is also internationally competitive. The company has proven expertise in plant performance improvement through renovation, modernization and upgrading of a variety of power plant equipment, beside specialized know-how of residual life assessment, health diagnostics and life extensions of plants. For preparing itself to meet the countrys power capacity addition targets and for providing Power to all by 2012, BHEL has embarked upon a plan of enhancing its manufacturing capacity from 6000 MW to 15000 MW per annum by 2009 with a total investment of Rs. 4800 crore for the Eleventh Five Year Plan.
Industries
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i.Transportation
Most of the trains operated by Indian railways including the metros in Calcutta are equipped with BHELs traction electric and traction control equipment. The company supplies electric locomotives to Indian railways and diesel shunting locomotives to various industries. Battery powered road vehicles are also manufactured by the company.
ii.Renewable Energy
Technologies that can be offered by BHEL for exploiting on conventional and renewable source of energy include with energy generators, solar power based water pump, lighting and heating systems. The company manufacture wind electric generator of unit size up to 250 kW for wind forms, to meet the growing demand for harnessing wind energy.
Other Industries
BHEL is a major contributor of equipment and systems to industries such as Cement Sugar Fertilizer Refineries Petrochemicals Steel, Paper, etc.
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The range of systems and equipments supplied includes captive power plants, high speed industrial drives turbines, industrial boilers and auxiliaries, waste heat recovery boilers, gas turbines, heat exchangers, electrical machines, pumps, values, seamless steel tubes and process controls. The company has commenced manufacture of large desalination plants to help augment the supply of drinking water to people.
International Operations
BHEL, ranking among the major power plant equipment suppliers in the world, is one of the largest exporters of engineering products & services from India. Over the years, BHEL has established its references in around 60 countries of the world, ranging from the United States in the West to New Zealand in the Far East. BHEL's export range covers individual products to complete Power Stations, Turnkey Contracts for Power Plants, EPC Contracts, HV/EHV Sub-stations, O&M Services for familiar technologies, specialized after-market services like Residual Life Assessment (RLA) studies and Retrofitting, Refurbishing & Overhauling, and supplies to manufacturers & EPC contractors. BHEL has assimilated and updated/adopted the state-of-the-art-technologies in the Power and Industrial equipment sectors acquired from world leaders. BHEL has successfully undertaken turnkey projects on its own and possesses the requisite flexibility to interface and complement international companies for large projects, and has also exhibited adaptability by manufacturing and supplying intermediate products to the design of other manufacturers and original equipment manufacturers (OEMs). The success in the area of rehabilitation and life extension
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of power projects has established BHEL as a reliable alternative to the OEMs for such power plants.
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Customer Focus:
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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business; he is a part of it. We are doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Business Policy:
In-line with companys Vision, Mission & Values, we dedicate ourselves to sustained growth with increasing positive economic value addition, and customer focused business leadership and welfare of society.
Quality Policy:
In quest to be world class, BHEL pursues continual improvement in the quality policy of its products, services and performance leading to total customer satisfaction and business growth, through dedication, commitment and team work of all employees.
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Bhopal (Madhya Pradesh)- Heavy Electrical Equipment Plant Goindwal (Punjab) Haridwar (Uttarakhand) Jagdishpur (U.P.) Jhansi (U.P.) Ranipet (Tamil Nadu) Rudrapur (Uttarakhand)Industrial Values Plant Heavy Electrical Equipment Plant Central Foundry Forge Plant High Tension Cremica Plant Transformer Plant Boiler Auxiliaries Wind Mills
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Nuclear field:
MoU signed with NPCIL for formation of JV for conventional island of Nuclear Power Projects. Technology tie-ups being explored for 700/1000/1600 MW TG sets through this JV Company. MoU signed with GE-Hitachi for cooperation in nuclear island equipments for Power plants to be set up by NPCIL
Strategic Alliances:
Partnerships forged with NTPC, KEL, HEC and PTC for leveraging equipment sales as well as strengthening the supply chain by developing additional sources for critical inputs
Inorganic Growth:
Acquisition of BHPV as 100% subsidiary. Opportunities being pursued in the areas of Transmission, Transportation, Nuclear and Renewable energy. MoUs signed with GE for Diesel Electric locomotives and manufacture of propulsion systems for these locomotives.
Capacity Expansion:
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Manufacturing capacity expansion from 10,000 MW to 15,000 MW p.a. proceeding apace and further augmentation to 20,000 MW p.a. planned by 2011-12. Foundation stone for a new plant in Tirumayam in Pudukottai district of Tamil Nadu laid for manufacture of boiler components.
Customer Confidence:
Confidence reposed by Private Sector customers; orders worth Rs.13,317 Crore place by Jindal Power, Jaiprakash Power Ventures, GVK Power, Hindalco, HPCL Mittal Energy Ltd., Adani Power, Tatas, ACC, among others. Highest value order of Rs.2,010 Crore received in Industry Sector business segment from Hindalco for 6x150 MW BTG package for Mahan (MP). First ever order for generator transformers for 800 MW sets and also the largest rating to be installed in India for Mundra UMPP, reinforcing technological and market leadership in transformers.
Global Forays:
Physical export orders of Rs.3, 265 Crore up 41% from 22 countries in 5 continents. Forays in new markets Senegal, Rwanda and new market segments in Syria, Tajikistan, Japan and Nigeria.
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Long term business tie-up Six-year Rate Contract for 126 MW rated Gas Turbine Generating Sets from Oman one of its kinds in the world. MoU signed with TGR, Hungary for exploring opportunities for conventional boilers and R&M of boilers in European and CIS countries.
Technology Edge:
BHEL becomes sole supplier in the world for 420 kN/320 kN porcelain insulators for +800kV HVDC transmission lines, following successful testing at STRI, Sweden; first consignment for PGCIL flagged-off. R&D spend at Rs.650 Crore - 40% higher than the previous year; 29% growth in BHELs IPR capital with 202 patents/copyrights filed taking the total number to 857. An understanding has been reached with Sheffield Forge masters International Ltd., UK for technology transfer in the area of Forgings required for advanced class Gas Turbines, Hydro Turbines and Thermal & Nuclear sets up to 1,000 MW rating. MoU for TCA signed with Nuovo Pig none S.p.A Italy for Centrifugal Compressors.
Equipment Performance:
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All 6 thermal power stations awarded with Govt. of Indias Meritorious Productivity Awards are equipped with BHEL equipment, reinforcing the reliability and quality of BHELs equipment. BHEL built sets contributed 73% of the power generated in the country during the year.
Other Initiatives:
HR initiatives - Manpower ramped up by 4,500 persons in 2008-09 as a capability building measure On-line project monitoring system introduced implemented in Dadri and Mejia In a bid to maintain complete transparency in its major contracts and procurement, BHEL adopts Integrity Pact and signs MoU with Transparency International India (TII)
PROJECTS EXECUTED
BHEL synchronized 4,182 MW of power plant equipment during the year comprising Utility & Captive sets. Utility sets totaling to 5,795 MW were put under Commercial Operation. The installed capacity of BHEL supplied Utility sets went up to 87,646 MW and BHELs share stands at 64% in the country's total installed capacity of 1, 38,175 MW.
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BHEL supplied 850 MW of power generating equipment during the year, to customers in several countries including Bangladesh, Iraq, Libya, UAE, Sudan, Indonesia, etc. In addition, three 230 kV substations were commissioned in Bangladesh and Ethiopia, while 27 Transformers totaling to nearly 2,885 MVA were commissioned in Egypt, Bangladesh, Afghanistan and Ethiopia. BHEL reinforced its commitment to providing prompt and efficient customer service aimed at facilitating uninterrupted power supply and keeping power plants in good running condition. During the year, BHEL overhauled 96 thermal utility/captive and 5 hydro sets.
CAPACITY
AUGMENTATION
&
ASSET
MODERNISATION
In order to capitalize on the emerging opportunities in the countrys power capacity addition programmed, it was decided to augment the manufacturing capacity for Power Plant Equipment from 10,000 MW per annum to 15,000 MW per annum. All Schemes for capacity enhancement to 15,000 MW per annum are proceeding apace. BHEL made a capital investment of Rs.1,106 Crore during 2008-09 towards augmentation of manufacturing capacity and facilities in manufacturing units and for construction equipment at power project sites, as against Rs.726 Crore invested during 2007-08, registering an increase in capital investment of 52%.
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Focused attention was given on Rebuilding and Retrofitting of existing facilities to enhance their life, accuracy and productivity through an additional investment of over Rs.60 Crore. The foundation stone for a new plant in Tirumayam in Pudukottai district of Tamil Nadu laid for manufacture of boiler components.
HUMAN RESOURCE
An Integrated Human Resource Management System has been introduced companywide. Consequently, the entire organization is now on a common platform with respect to master data of employees. This facilitates access to reports on a real time. In line with changing market requirements, the knowledge and skills of BHEL employees are continuously upgraded. Each employee on an average was exposed to developmental programmers for 16.77 man days during the year. In addition, 989 Customer personnel were trained at various units. Manpower is being ramped up in a commensurate and timely manner and around 4,500 persons were recruited in 2008-09. Industrial Relations continued to remain cordial contributing to production and productivity. Thrust on a participative culture was re-emphasized through the apex level bipartite forum, Joint Committee. A workshop on Tackling Business Challenges was organized to apprise Joint Committee Members about the challenges being faced by BHEL and
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the role of the employees in overcoming these challenges. The workshop focused on evolving strategies to meet the challenges and customer commitments.
QUALITY
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16 units of BHEL are moving ahead in the CII Exim Award Scheme for business excellence as per the globally recognized model of European Foundation for Quality Management (EFQM). Continuing its winning streak, BHELs units at Bhopal and Jhansi and its Power Sector Northern and Eastern Region construction divisions have won Commendations for Significant Achievements/Strong Commitment to TQM. BHELs Insulator Plant at Jagdishpur bagged the Certificate of Merit commendation as part of the R.K. Bajaj Quality Awards.
Quality Circle teams from BHELs Trichy unit and Electro porcelains Division, Bangalore won the highest Gold Awards at the International Quality Circle Conference (ICQCC-2008) held at Dhaka, Bangladesh.
GREEN INITIATIVES
A MoU has been signed with BEL for formation of a JV to address Solar Photovoltaic business and for setting up manufacturing facility for silicon wafers, solar cells and modules. In conformity with its concern for the environment, BHEL has been contributing to the national effort for developing and promoting renewable energy based products on a sustained basis. During the year, 47 Solar PV powered systems (5.94 kWp each) were installed for dispensing petrol at HPCL retail outlets, located all over India.
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These systems have enabled HPCL to illuminate and run the companyowned and operated petrol pumps smoothly irrespective of Grid power outage.
ACCOLADES
Continuing its tradition of bagging prestigious national/international awards, the organization and its employees won several awards during the year. Notable among these included; for the third consecutive year, BHELs performance was recognized by the prestigious publication Forbes Asia, which featured BHEL in its fourth annual Fabulous 50 list of the best of Asia-Pacific's publicly-traded companies with revenues or market capitalization of at least US$ 5 billion, having highest long-term profitability and sales & earnings growth. Significantly, BHEL is the only Indian PSU to figure on the elite list, since the list was conceived. Prime Ministers Shram Awards, Vishwakarma Rashtriya Awards and National Safety Awards. BHEL and its units were awarded 4 ICWAI Awards for Excellence in Cost Management for 2008 the highest among both public and private sector companies. BHEL won EEPC's Top Export Award for the eighteenth year in succession. The company was awarded the 2nd position in the SCOPE Best Enterprise Award for initiatives taken to develop women employees. BHELs Electro porcelains Division, Bangalore received the Greentech Environment Excellence Silver Award 2008.
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BHEL was awarded the first DSIJ (Dalal Street Investment Journal) Most Investor Friendly PSU Award for 2009. For commendable contribution and achievements over several decades of excellence in the industry, Mr. K. Ravi Kumar, CMD, BHEL, was conferred the ENERTIA Individual Contribution Award in Thermal Power Sector 2008. In recognition of his leadership in the financial field, Mr. C.S. Verma, Director (Finance), BHEL, was conferred the Best Performing CFO Award 2008 in the Capital Goods and Infrastructure sector, by CNBCTV18. Mr. Verma was also awarded the TOP RANKERS Excellence Award 2007-08 for Best Finance Professional.
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Products:
Power Air Preheaters Boilers Control Relay Panels Electrostatic Precipitators Fabric Filters Fans Gas Turbines Hydro Power Plant Piping Systems Pulverizes Pumps Seamless Steel Tubes Soot blowers Steam Generators Steam Turbines Steam Turbines Turbo generators
Valves
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Industry Capacitors Ceralin Compressors Desalination Plants Diesel Generating Sets Industrial Motors & Alternators Gas Turbines Oil Field Equipment Solar Photovoltaic Power Semiconductor Devices Seamless Steel Tubes Soot blowers Steel Castings & Forgings Steam Generators Steam Turbines Turbo generators Valves Transmission Bushings Capacitors Control Relay Panels
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Switchgears
Power Semiconductor Device Power System Studies Control Shunt Reactor Transportation Electric Rolling Stock
Non Conventional Energy Source Mini/Micro Hydro Sets Solar Lanterns Solar Photovoltaic Solar Water Heating Systems
R&D Products
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Fuel Cells Surface Coatings Automated storage & Retrievals Load Sensors Transparent Conducting Oxide Customers: DOMESTIC Punjab State Electricity Board (PSEB) UP State Electricity Board (UPPSEB) National Thermal Power Corporation (NTPC) Apollo Tyres (AT) National Hydel Power Corporation (NHPC) Andhra Pradesh State Electricity Board (APSEB) West Bengal State Electricity Board (WBSEB) Indian Oil Corporation Ltd. (IOCL) MP State Electricity Board (MPSEB) Orissa State Electricity Board (OSEB) Karnataka State Electricity Board (KSEB) Birla Cement (BC) Birla Tyres (BT) Bokaro Steel Plant (BSP)
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Grasim Industries Goa Ship Yard (GSY) Haryana State Electricity Board (HSEB) Himachal Pradesh State Electricity Board (HPSEB) Indian Navy (IN) Delhi Vidyut Board DLW, Varanasi Dept. of Atomic Energy Essar Oil Siemens, New Delhi Kirloskar JK Cement Scooter India Ltd. INTERNATIONAL M/S Ebara Corporation, Japan M/S Zelco Incorporation, USA Simmco International Siemens, Germany Siemens, Singapore Balaji Project, Iraq KYCR Coil Industries, Bangladesh
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for
wage
6% 19% 6%
25%
50,270
Per 58.40
21.24
11%
Investment (Rs.Crore)
FINANCIAL PERFORMANCE
During 2008-09, BHEL recorded the highest-ever turnover of Rs.27, 505 Crore, up by29%, compared to Rs.21, 401 Crore of the previous year. The company's Net Profit (PAT) went up by 6% at Rs.3, 039 Crore against Rs.2, 859 Crore in the previous fiscal. Profit before Tax (PBT) also rose by 2% at Rs.4, 530 Crore, during the year. With this, BHEL maintained its track record of earning profits uninterruptedly since 1971-72. The growth in PBT and PAT after neutralizing the impact of wage revision provision is 21% and 25%, respectively. An interim equity dividend of 90% on the enhanced post-bonus equity capital has already been paid for fiscal 2008-09. Earnings Per Share (EPS), during the year, stood at Rs.62.1 an increase of 6% over 2007-08. Economic Value Added (EVA) rose 8% at Rs.1, 955 Crore over that of Rs.1, 810 Crore in 2007-08. Net Asset Value (NAV) per share increased to Rs.263.3, from Rs.220.1 in the previous year, reflecting the intrinsic strength of the company, while Value Added per employee went up to Rs.21.24 lakh from Rs.19.07 lakh in 2007-08. Total export turnover (Physical + Deemed) was also at an all-time high of Rs.8, 406 Crore during the year, accounting for over 31% of the companys turnover during the year.
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This performance is significant in the backdrop of the subdued economic environment in the country and demand contraction in the industrial segment, adversely affecting the entire manufacturing sector. During the year, provisioning of Rs.1, 728 Crore has been done for the impending wage revision (due w.e.f. 1.1.2007) which has impacted the net profit of the company. The company withstood all these pressures because of its inherent strength and strong fundamentals.
ORDERS INFLOW
Operating in an intensely competitive environment, BHEL obtained a record order inflow of Rs.59, 687 Crore, during the year. Fiscal 2008-09 has ended with a cumulative order book for execution in 2009-10 and beyond, of Rs.1, 17,000 Crore the highest-ever in physical as well as financial terms. In the Power Sector business segment, BHEL secured orders worth Rs.44, 407 Crore, for 17,020 MW of power plants. Major highlights of the year included the first-ever orders for 800 MW supercritical boilers, 660 MW supercritical turbine generator sets and largest number of orders for 8 sets of 600 MW. In the Industry Sector business segment also, BHEL secured record orders worth Rs.10,254 Crore - a growth of 30% over the previous year, in Captive Power, Transportation, Power Transmission, Oil & Gas and other industrial segments. Transmission Projects group, after its consolidation during 2007-08, has turned around and achieved highest-ever revenue and profits.
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etc.; Photovoltaic with focus on manufacture of silicon wafers, solar cells, modules and setting up a Greenfield PV project, and in Nuclear with focus on the reactor side, for which cooperation with GE-Hitachi to implement projects being pursued by NPCIL. Bharat Heavy Plate & Vessels (BHPV), engaged in the manufacture of industrial boilers and process equipment, has been acquired as a 100% subsidiary. In order to remain cost competitive and to retain market share , capabilitybuilding initiatives, through Design to Cost (DTC), Lean Manufacturing (Lean) and Purchase & Supply Management (PSM) tools have been undertaken for identified products at selected units of BHEL. International business will be further enhanced by focusing on consolidation in existing international markets as well as entering new markets. The company is thus future ready and is on track to becoming an Rs.45, 000 Crore turnover company by 2011-12 as per the Strategic Plan of the company.
MW
300000 Every 3 out of 4 home in India is 250000 lighted 200000 by BHEL manufactured 150000 equipment. 100000 50000
1300
204,000
135,000
Others
BHEL
1947
2007
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BHEL Haridwar
HEEP
CFFP
PCRI
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HEEP
Total Area Factory Area Facilities & Machine Tools No of Employee Residential Houses Schools & Colleges Hospital & Dispensaries Dispensaries and 1 Occupational Health Centre Adopted Villages Ladies Welfare Centers Sports Complex Club & Community Centers Barat Ghar :4 :9 + 1 Charitable Dispensary :2 (Stadium, Khel Bhawan) :4 + 3 (Shivalik Nagar) :2 :3500 Acre :700 Acre : Above 4000 Nos. :5990 (25-07-2007) : 6186 Nos. :17 + 1 (Bal Bhavan) :180 Bed Hospital, 6
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GM HR
AGM (HR-NEX)
AGM (HR-LLX)
AGM (HRDC)
DGM (TA)
SDGM (TWX)
Mgr (Estate)
DGM (Recruitment)
M (IR)
Mgr (Policy)
M (contract Mgmt)
Mgr (Horticulture)
M (Rajbhasha)
DM (Employee Development)
DM (Law)
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Functioning
of
various
cells
of
Human
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snacks, tea & various eatables at reasonable prices. Canteens run on tender basis and procurements are also provided. Terminal Benefit Cell: This cell has commenced from Nov. 1997. It provides single window service in clearance of due left in case of resigned, retired or death deceived. General Administration: It keeps records of various functions of personnel department to keep a check & track of things happening. Overall it takes care of general administration of personnel department as a whole. Recruitment & Manpower Planning: This section meets the requirements of staff. Keeps contact with employment agencies & does selection as per the requirement. It keeps into account the organizational policies, union requirements & government influence while recruitment, selection, training, development, utilization, transfer, etc.
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DEPARTMENTS
Major departments in HEEP unit of BHEL, Haridwar are as follows: 1. Engineering 2. Engineering and Commercial 3. Personnel and Administration 4. Works Engineering And Services 5. Finance 6. Electric Machine Manufacturing 7. Turbine Manufacturing 8. Fabrication and Welding Technology 9. Quality Management 10.Technology and Tool Room 11.Insulation System and GRI 12.Material Management 13.Defense Project 14.Business Development 15.Productivity and TQM 16.Resource Planning and Technology Development 17.Quality Surveillance 18.Material Planning and Inventory Control 19.Gas Turbine Project 20.Kraft Weak Union Collaboration 21.Vigilance
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PLANT PREMISES
Sl. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Area/Block Block-I Block-II Block-III Block-IV Block-V Block-VI Block-VII Block-VIII Block-IX Services Plant Motor Transport Specifications Electrical Machines Fabrication Block Turbines & Auxiliary Block Feeder Block Fabrication Fabrication Stamping& Dias Manufacturing Wood working Drilling & Welding TPS; PGP Plant; Compressor House; Oxygen Plant; 132 KV substation Fleet of vehicles for transport service
12.
Telecommunication
Telephone services
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13. 14.
Engineering Computer Centre CPL (Central Plant Lab) CFFP (Central Foundry Forge Plant)
Design & Drawings of all products IT services Testing of component Steel melting shop; Steel Foundry; Services plants, etc. Medical services to employees
19.
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Strengths
Weaknesses
Large HR availability. BHEL has large manufacturing plants. Flexible product mix. Large capital investment.
Overheads are increasing continuously. Govt. contract based products. Strong unionism. Surplus work force.
Opportunities
Threats
Global competitiveness will help in Privatization of the core areas of export. BHEL. Navratna status is helping in more Increased competition by Siemens, autonomous decision making. etc. 2.10 Welfare Activities ABB, in BHEL, Haridwar: Product line diversification. Lesser demand domestically. Building strong employer-employees The companys belief that no grievance is too small, no employee too insignificant relationships. and no challenge too great had led to the involvement of a harmonious Industrial Relation system in the company by the active involvement of all the employees and the trade union. Besides the monetary remunerations to the employees, the company also has various schemes for welfare of the employees providing adequate facilities in the areas of the education, medical, housing, canteens, sports, cultural activities, etc. The companys township at the manufacturing units has schools where most of the children of the employees study. Medical facilities have been provided in the township through full fledged hospitals, clinics and peripheral dispensaries, manned by qualified medical staff. The company has been encouraging sports & cultural activities for the employees in order to develop a sense of healthy competition and social interaction among the
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employees. The annual inter-unit sports meet by the rotation in units has heralded an era of social progress in the company. Kala-Milan an annual meet of music, dance and variety of entertainment in which BHEL employees from all the units take part and show their talents. The township also has clubs and community centers which are for the social needs of the employees.
1. Economical services:
These provide some additional economic security over & above wages or salaries such as pension, life insurance, etc. It will reduce the dissatisfaction among employees in the area of economic security. The BHEL also has interest-subsidy scheme for house loans, vehicle loans, etc. This is a provision to raise the standard of living of the employees. Similarly, there are other employee benefits like LTC, Railway Concession Ticket facility, Retired Employees Contributory Health Scheme, Death Relief Fund, etc.
2. Recreational Services:
The employees need a break from their daily routine. Therefore they are provided with many recreational facilities like sports & games. The indoor games like table tennis in the common room, organizing matches between employees, reading rooms, libraries, etc are there for recreation of the employees.
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3. Facilitative services:
These are some facilities for the convenience of the employees & better working conditions-
b) Housing Facilities:
The first & foremost welfare service provided by BHEL to its employees is the facility of township. The BHEL complex is spread over an area of 5320 acres (Plant-700 acres, Township-1250 acres and Afforestation-1146 acres). The township is having around 6186 Quarters out of which 5248 are regular or permanent and 938 are non-regular. Regular Quarters: Type-I Type-II Type-III Type-IV Type-V Type-VI Project House Total: Non-Regular Quarters: 172 3590 1034 364 63 8 (G.Ms and above) 1 (E.D.) 5248
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Accommodations Supervisor Hostel Workers Hostel HSCL quarters Labor Quarters Consultant Quarters
364 56 207 (183 sector 3 + 24 sector 6) 101 106 104 (56 sector 5 + 48 sector 4)
Total:
938
c) Medical Facilities:
One of the major welfare service provided to employees is the medical facility. The complete medical services for a scratch to a major operation is free for the employees, their spouse, dependant parents and children which implies that complete consultation, investigation and other services are totally free of cost. Round the clock emergency is taken care of. Number of Hospitals, beds & Dispensaries: Main Hospital Beds Health Center Dispensaries Manpower: It consists of doctors in almost all specialized branches like medical, surgery, ENT, etc. Doctors Para medical staff 54 123 1 200 1 9 (1 each in Sector I, II, III, IV, V, VI, HSCL colony,
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21 02
(Administrative officer-1) Class IV staff 102 BHEL is spending around 5 crores per annum on medical facilities.
d) Washing Facilities:
It is necessary to provide washing facilities which is conveniently accessible to all workers. It should be clean, properly separated and screened for male & female employees.
e) Educational Facilities:
This facility is provided by the organization to the employees for the education of their children. There are many schools within the BHEL campus.
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Non- executive employees up to AVI category working in Haridwar, Jhansi, panipat, Jagdishpur, Rudrapur & Gaindual will be entitled to the payment of this allowance at the rate of 3.5% of basic.
v) Dearness Allowances:
With effect from 01-01-1997, D.A. is granted to compensate the price increase above AICPI 1708, to which the revised salary grades relate. D.A. on HPL: D.A. during half pay leave is to be computed with reference to the basic pay actually drawn.
Subject to other conditions in the rules, employees who have not been provided accommodation by the company are entitled to HRA at the following w.e.f. 01.01.2000. City/Class of Cities Mumbai, Delhi, Chennai, Calcutta Other A class cities BI and B2 class cities C class/Unclassified Rates of HRA per month 30% of pay 25% of pay 15% of pay 10% of pay
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In the event of death of the borrower employee covered under the scheme, the housing loan and interest thereon outstanding on the date of death subject to a max. of Rs. 5.5 lakh will be paid by LIC to BHEL. This in turn will adjust it against HBA and interest there on outstanding on the date of death of employee and will pass on the same to the lending agency in case the loan has been taken from any ending agency.
a) Group Personal Accident Insurance Policy: With effect from Feb, 1987, it is being operated at the unit covering all executives from salary grade E4 and above. It is providing maximum coverage of one lakh for injury, disablement or death of a member. b) Overseas Medical Insurance Scheme: It is in operation with effect from March 1987 on an individual basis to the officers visiting foreign countries in their cynical capacity according to the duration of the visit. c) Individual Personal Accident Insurance Policy: With effect from Sep 1989, it is operative for all categories of employees posted, visiting, passing through areas of Punjab, Assam & Jammu & Kashmir.
The BHEL employees DRF Scheme gives monetary help to the families of the members who die while in service of the company. Scheme covers all categories of employees who have voluntarily enrolled themselves as members of the scheme. A committee formed by respective unit management administers the scheme. The employees contribute Rs. 100 per member at the death of any constituent member. Death will be notified by the personnel department and the payment will be made within 45 days of the death.
3. Vehicle Advance:
An advance for the purchase of motor car, motor cycle/scooter is admissible only to employees who are BHEL provident fund and who have been subscribing to it for at least one year and have been working for at least one year in the company.
4. Festival Advances:
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An interest free festival advance is to the extent of 15 days basic pay w.e.f. 11.12.2000. The amount so arrived at will be rounded off to the nearest multiple of 10 and will be recovered in 10 equal monthly installments for this purpose. Temporary employees, casual employees, trainees and apprentices are not entitled to the festival advance.
2.11
It is a comprehensive piece of legislation covering all aspects regarding Approval, licensing and registration of factories. Inspecting authority. Health, Safety & Welfare. Working hours, annual leave and penalties. Employment of women and young children.
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-more than 500 workers shall maintain an ambulance room with qualified nurses & prescribed equipments. Canteen -The expenditure should not be taken into account for fixing the price -compulsory for factories employing more than 250 workers. Shelters, restrooms and Lunch rooms -compulsory for factories having more than 150 workers -lighted, ventilated & maintained Crches -factories where more than 30 woman workers are employed shall rooms for the care of their children under the age of 6 -necessary intervals shall be provided to take care of children. Welfare officers -compulsory for factories having more than 500 employees -duties, qualification, etc. will be prescribed by state govt. provide
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Keeping this in view almost all big organizations today conduct employee satisfaction surveys to gauge their satisfaction level. This project is a pilot for the employee satisfaction survey conducted by BHEL for their employees. The report presents the main findings of the research study done in Heavy Electricals Equipment Plant (HEEP) unit of BHEL, Haridwar in order to know the satisfaction level of the employees from the various Employee Welfare Activities undertaken in BHEL. The research was carried out mainly through a questionnaire. A lot of forethought went into the design of the questionnaire. The questionnaire was designed such that it consumes as less time as possible and is answered with ease. A standard five point Likert scale was used throughout the questionnaire in order to measure the responses. The satisfaction level of the employees from welfare activities was mainly measured across three parameters: Facilitative services, Economical services & Recreational services. The employees were also encouraged to give suggestions and feedbacks in the two open-ended questions included in the questionnaire in order to avoid biased responses. The number of respondents was 60. The sample was a homogenous mix of employees randomly selected from various departments. The analysis of the data has been done with the help of pie-charts. Before switching over to research study, the primary knowledge about the organization and the welfare activities has been done.
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After the analysis, it was found that most of the employees of BHEL are satisfied and they look forward to few improvements in some of the activities for better working conditions.
Abstract: Globalization and neoliberalism fundamentally reconfigured relations between economy, society and state in recent years. Especially for welfare, this increased demands for options to traditional governmental provisions. One possibility is the partial transfer of welfare responsibilities to corporations. Corporate welfare, it will be argued, subsumes and defines such activities which enhance and secure the wellbeing of employees. Wellbeing will be understood as including psychological, socio-psychological, and physiological issues of an employees life. This broad definition, firstly, is possible as corporate welfare situates itself at the margins of economy, state and society. Secondly, it focuses on
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less welfare recipients than states do and, hence, can provide more individualized benefits. Various propositions with i.e. Corporate Social Responsibility, Decommodification or Managerial Capitalism have been made to explain economic, sometimes non-profit oriented, behavior - but unsatisfactorily in their approach. In this presentation, I briefly outline a theory of corporate welfare and present results from the British Workplace Employee Relations Survey 2004. The simplicity and feasibility of corporate welfare programs will evolve, as non-monetary implementations like honesty or flexible job design are the greatest contributing factors to wellbeing. I will try to assess the possibility of positioning corporate welfare as an option to traditional welfare states. 2. Dickson, Tracey J; Huyton, Jeremy Customer service, employee welfare and snow sports tourism in Australia. Article Type: Research paper Abstract: Purpose The aim of this paper is to explore the extent to which employee welfare and human resource management impacts on customer services. Design/methodology/approach Data were collected from a number of operational staff of the Mount Kosciusko ski fields in Australia. The staff was selected at random and comprised both permanent local staff and seasonal staff, and completed a self-administered questionnaire.
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seasonal workers on whom the industry depends and at the organizational level this research demonstrates a need for effective management skills and employment strategies that reflect the needs of seasonal staff. As was shown, there is a relationship between staff satisfaction, camaraderie and customer satisfaction. Research limitations/implications To better gauge the extent to which this research is applicable to all front line employees this study could be replicated in such locations as islands or isolated resorts with comparisons made with the same labor in established tourism resorts. The limitation of this study would be the specific mountain location in which it was conducted, and the size of the sample. Practical implications This study clearly identifies an area of human resource management which needs to be considered. When a region relies heavily on seasonal staff their welfare should be of prime consideration, because disgruntled 3. Mishra, staff translates Dr directly into disgruntled Principles customers . for successful
Shobha;
Bhagat,
Manju
implementation of labor welfare activities. Abstract: The success of welfare activities depends on the approach which has been taken into account in providing such activities to the employees. Welfare policy should be guided by idealistic morale and human value. Every effort should be made to give workers/ employees some voice in the choice of welfare activities so long as it does not amount to dictation from workers.
There are employers who consider all labor welfare activities as distasteful legal liability. There are workers who look upon welfare activities in terms of their
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inherent right. Both parties have to accept welfare as activities of mutual concern. Constructive and lasting Progress in the matter of social justice can be achieved only if welfare activities are accepted as essential factors in the progress of the business organization India introduced literal industrial policy which is aimed at stepping up industrial growth promoting modernization and technological up gradation to make industrial competitive in both domestic and global market. In this perspective enterprises have to improve their production and productivity which is possible with the satisfaction of labor.
Even today's scientific development of modern techno- production methods higher productivity depends on workers. If they are rightly directed and fully used, it would make a great contribution to the prosperity of the enterprise. The high rate of labor absenteeism in Indian industries is indicative of the lack of commitment on the part of the workers. This can be reduced to a great extent by provision of good housing, health and family care canteens, educational and training facilities, provision of welfare activities enables the workers to live a richer and more satisfactory life and contributes to the productivity of labor, efficiency of the enterprise and helps in maintaining industrial peace. Hence steps need to be taken on a larger scale to improve the quality of life of the workers.
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1. FACILITATIVE 1.1 I am satisfied with the medical facilities provided in BHEL. SA 5 A 39 N 7 DA 9 SDA 0
15% 12%
0%
8% SA A N DA SDA 65%
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Interpretation:
65% of the respondents agree on the point that they are satisfied with the medical services provided. 12% of the respondents are neutral. 8% are strongly agreeing that the medical services are satisfactory though 15% of the employees do not agree on this.
0% 27%
7% SA A N DA SDA
12%
54%
Interpretation:
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54% of the respondents are satisfied with the canteen services. Though only 7% employees strongly agree that they like canteen services, there are 27% employees who are not satisfied with it. 12% of the respondents cant say anything.
20%
0%
5% SA A N DA SDA 62%
13%
Interpretation:
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62% of the respondents agree that the rest rooms are quite good. Only 5% strongly agree whereas 20% employees do not like rest room facilities. 13% are neutral.
10%
0% 40% SA A N DA SDA
50%
Interpretation:
50% of the respondents are satisfied with the quarters provided to them.
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40% respondents strongly agree that they are happy in the residential quarters provided to them. 10% are of no views.
1.5 I am happy with the educational facilities provided by BHEL for the children
of its employees.
SA 21
A 31
N 8
DA 0
SDA 0
13%
0% 35% SA A N DA SDA
52%
Interpretation:
52% employees are satisfied with the educational facilities provided by BHEL for their children.
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35% strongly agree that the educational facilities for their children are very good. 13% are neutral.
1.6 I like the services of BHEL township administration (roads, street lights, etc.). SA 30 A 19 N 8 DA 3 SDA 0
13%
5%
0% SA A N 50% DA SDA
32%
Interpretation:
50% of the respondents strongly agree that the maintenance done by BHEL township administration is very good like broad roads, street lights, etc. Though 32% respondents are satisfied with the township administration services, 5% do not agree on this.
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SA 0
A 11
N 22
DA 27
SDA 0
0%
45%
Interpretation:
45% of the respondents are not happy with community centre services. 37% are neutral. Only 18% employees are satisfied with community services.
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2. ECONOMICAL 2.1 I am satisfied with the insurance schemes like GSLIS & EDLI. SA 32 A 21 N 7 DA 0 SDA 0
12%
0% SA A N DA SDA
35%
53%
Interpretation:
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53% employees strongly agree that they are satisfied with the insurance schemes in BHEL. 35% are satisfied with various schemes. 12% are neutral.
2.2The contribution per employee for death relief fund scheme is sufficient. SA 0 A 16 N 23 DA 21 SDA 0
Interpretation:
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38% of the respondents are neutral on the point that whether contribution per employee is sufficient or not. 35% employees think that it is not sufficient. According to 27% employees, contribution per employee is sufficient.
2.3 I am happy with the interest-subsidy provided by BHEL on housing loans. SA 34 A 23 N 3 DA 0 SDA 0
5%
0% SA
38%
A N 57% DA SDA
Interpretation:
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57% of the respondents strongly agree that they are satisfied with the interest-subsidy provided on housing loans. 38% of the employees are satisfied with interest-subsidy scheme. 5% of the employees are neutral.
15%
0%
46%
Interpretation:
46% respondents are not satisfied with sports & games facilities.
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Though 12% employees agree that they are happy with sports & games facilities, 15% strongly disagree on this. 27% are neutral.
3.2 I like the New Year gifts provided every year by BHEL. SA 0 A 25 N 16 DA 19 SDA 0
Interpretation:
41% like the New Year gifts provided by BHEL every year. 32% are not satisfied with the gifts.
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3.7 Findings:
According to the findings of the research project on Employee Satisfaction from Employee Welfare Activities in BHEL, it has been found that the welfare activities are quite satisfactory. But there are some areas where welfare services are not up to the desired level like sports & games facilities. Most of the employees feel that there is lack of such facilities and everyone is not able to take the advantage of it. Also, no matches or other sports are organized in the company for the entertainment of the employees. Medical services are good except for decline in quality of services in departments like medicine, orthopedic & child. Some employees are not satisfied with canteen services due to lack of cleanliness which is highly required for good health. Also, day-by-day a decline in quality of food prepared is being noticed by the employees. Rest rooms are good, well ventilated though not large in no. The residential quarters provided to employees are good with water & electricity facilities. The employees are very satisfied with the educational facilities provided by BHEL for their children as they get good education within the campus. The services provided by BHEL township administration like proper roads, street lights, etc. are good. The employees are not satisfied with the community centre services as no timely meetings are conducted.
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The economical welfare services provided by BHEL like various insurance schemes, funds, loans, advances, etc. are all satisfactory. Some employees feel that the contribution per employee for Death Relief Fund should be increased keeping in mind the inflation in the market.
3.8 Recommendations:
As per the findings of the research project on Employee Welfare Activities, BHEL should work towards the areas where employees are not satisfied. The management should improve in the areas where they are lacking. BHEL should arrange for more sports & games facilities so that maximum employees can take advantage of it. From time to time, it should arrange various matches between units or different departments of BHEL which will provide employees a break from their daily routine. It will create a feeling of healthy competition and make them more satisfied. The community center should arrange for meetings of the employees and indulge in healthy discussion towards the improvement of working condition in the company and other problems. The BHEL should improve in facilitative services which it provides to its employees like medical services, cleanliness & good quality of food in canteen, etc. To make employees happy, the BHEL can change the quality of New Year gifts provided every year.
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All these activities towards the welfare of the employees will make them more satisfied. The employees will be happy with the working conditions in the company they are working in and this will provide them with job-satisfaction. The high job-satisfaction in the employees will be beneficial for the company.
4. BIBLIOGRAPHY
1. H.L. Kumar; Labor Laws 2. Annual Report of BHEL, 2009-10; HRDI; BHEL; New Delhi. 3. Personnel Manual; 4th edition; Vol I & II, Corporate Personnel Dept., BHEL, New Delhi. 4. Websites: www.bhel.com www.bhelhwr.com www.google.com
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5. ANNEXURE Questionnaire
I, Aditya Kumar Singh, the student of IIMT College of Engineering, G. Noida, is doing a research project on Employee Satisfaction from Employee Welfare Activities in BHEL. Therefore, to help in my project work, I would like to know your feedback. Your responses would be kept confidential. Please read the statements given below carefully and respond by marking () in the appropriate box.
NameSr. No AgeDOJDesignationDept.-
1 2 3 4 5 6 7 8
I am satisfied with the medical facilities provided in BHEL. I am satisfied with the canteen services. I like rest room facilities provided in BHEL. I am happy with the residential quarter provided to me. I am happy with the educational facilities provided by BHEL for the children of its employees. I like the services of BHEL township administration (roads, street lights, etc.). I am happy with the community centre services I am satisfied with the insurance schemes like GSLIS & EDLI.
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9 10 11 12
The contribution per employee for death relief fund scheme is sufficient. I am happy with the interest-subsidy provided by BHEL on housing loans. I like sports & games facilities at BHEL. I like the new year gifts provided every year by BHEL.
14 Any new welfare scheme that you would like BHEL to start
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