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Reward Recognition Adults
Reward Recognition Adults
Reward Recognition Adults
For the reward and reimbursement of service users, carers, patients and members of the public for their contribution to planning, delivery and evaluation of health, childrens, social care and other County Council services
Note
This is a joint policy between the NHS and East Sussex County Council. The contact details in the appendices are specific to each organisation. The appendices in this version of the document are appropriate for East Sussex County Council.
NHS East Sussex Downs and Weald NHS Hastings and Rother
East Sussex County Council (Adult Social Care and Childrens Services)
This policy supersedes This policy should be read alongside Lead director
Produced by
Contents
Contents...................................................................................................4 Glossary....................................................................................................5 Introduction...............................................................................................6
Purpose of the policy Scope of the policy 7 7
Reward payments...................................................................................10 Tax and benefit implications...................................................................11 Procedure for reimbursement of expenses and claiming payments .....12
Other methods of reimbursement Making a claim Translations and accessible formats 13 13 13
Compliance with protocols and standards .............................................13 Feedback to participants.........................................................................14 Appendix 1..............................................................................................15
Role Description for Public / Service User / Carer / Patient Participation Reward and Recognition Letter of Agreement About you BACS (Bank Automated Clearing System) Payments to Suppliers Payment of your Reward & Recognition payment Process for payment flowchart Out-of-pocket expenses and reward and recognition claim form 15 17 19 22 23 25 26
Appendix 2..............................................................................................17 Appendix 3..............................................................................................19 Appendix 4a............................................................................................22 Appendix 4b............................................................................................23 Appendix 5..............................................................................................25 Appendix 6..............................................................................................26
Glossary
Participant A person who actively engages with organised activities to inform and improve health, social care and other County Council Services. Organisation The organisation arranging the activity which may be NHS Hastings and Rother, NHS East Sussex Downs and Weald or East Sussex County Council. Budget holder The employee within the organisation who has authority to sanction expenditure. Involvement organiser The employee who organises the involvement activity, meeting or event and provides background information, support and the necessary claim forms.
Introduction
We value the experience and expertise of service users, carers, patients and members of the public. We believe that patient and public involvement and service user and carer engagement are at the heart of providing high quality services that are responsive to local needs and the development of effective structures and processes for involvement, engagement and feedback is central to improving our services. We are committed to ensuring that service users, carers, patients and members of the public are involved in: considering and developing proposals for changes in how services are provided, planning new services, decisions that affect how services operate, and monitoring and evaluating service quality. Service users, carers, patients and members of the public are already involved in a large number of diverse areas of work. This policy has been developed jointly by East Sussex County Council and the two East Sussex PCTs to build on this and: to create a framework for service users, carers, patients and members of the public to work with us as colleagues and as recognised experts by experience, and to recognise and value the contribution that service users, carers, patients and members of the public make, and to provide a clear structure for the recognition of this contribution and the expenses incurred. This policy has been developed in accordance with national guidance Reward and Recognition: The principles and practice of service user payment and reimbursement in health and social care (Department of Health August 2006). It has been subject to consultation with service user, carer and patient organisations and other community groups. The policy has been in operation since 2008 and this updated policy reflects the learning gathered since its implementation.
Payment rates
The payment rates are set according to the type of activity undertaken. Under this policy, activity is split into three categories (see table below): Category 1 activities are exempt from payment and out-of-pocket expenses. Category 2 activities will attract reimbursement of out-of-pocket expenses only. Category 3 activities will attract reimbursement of out-of-pocket expenses and the reward payment.
Activity Public meeting Roadshow Exhibition Completion of surveys / polls Activities attended by a PCT / ASC officer but organised by external group / organisation Attendance at board meetings (as a member of the audience) Activity Stakeholder event invited Seminar or workshop Public Panels Voluntary activity (pre-agreed) Activity One-to-one interviews Participation in a focus group Committee / board representation Participation on working / task group Citizens jury Acting as mystery shopper Involvement in recruitment Involvement on tendering panel Direct participation at a workshop / seminar / training event (ie. giving a presentation)
Category R&R Payment 1 1 1 1 1 Not applicable Not applicable Not applicable Not applicable Not applicable
Not applicable
Category R&R Payment 2 2 2 2 Out-of-pocket expenses Out-of-pocket expenses Out-of-pocket expenses Out-of-pocket expenses
Category R&R Payment 3 3 3 3 3 3 3 3 3 Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment Expenses & reward payment
Note Discuss with the Reward & Recognition budget holder if you are undertaking a piece of work, which is likely to merit a substantial amount of out-of-pocket expenses or reward payments.
Reward and recognition policy April 2012
Out-of-pocket expenses
People who help us should not lose out or be financially disadvantaged as a result of their involvement in the activities covered by this policy. We will make arrangements for them to be reimbursed for out-of-pocket expenses as outlined below.
Travel
Where possible we encourage people to use public transport or car share in line with our sustainability plans. Details of public transport in East Sussex can be found at www.eastsussex.gov.uk/roadsandtransport/public The following travel costs may be reimbursed for Category 2 and Category 3 activities: Return trip from home (or place of work) to the activity venue on public transport eg. bus, train where supported by receipts, or by private vehicle at the rates shown below. Only the actual mileage from home / work to the venue can be claimed and not any additional miles. For example, if someone else drove the participant to the venue, returned home and picked them up later, only one journey to the venue and one journey home may be claimed. Parking costs for the duration of the activity where parking is not provided free of charge.
Type of vehicle Private car Motorcycle (or other motorised vehicle) Pedal cycle (or other non-motorised vehicle) Passenger allowance (when you give a lift to another participant this is added to the mileage rate)
Taxis will only be reimbursed in exceptional circumstances, for example, a taxi is required for medical reasons or because it is impractical to use an alternative form of transport. Prior agreement must be sought from the involvement organiser. If a taxi is required then the involvement organiser may make arrangements for the taxi fare to be billed directly to the county council or PCT, as appropriate.
Care costs
Care costs can only be claimed when they are incurred as a direct result of the persons involvement. These expenses should be agreed with the involvement organiser in advance and supported by receipts from a registered provider eg. nursery, childminder, personal assistant. Examples are: If a child would normally have been in childcare when the meeting takes place, no claim may be made. Where a carer needs to employ a registered care agency to look after their dependant while attending an involvement activity, a claim may be made. Where a service user needs the help of a personal care assistant or support worker to fully engage with the activity, a claim may be made.
Note
Payments for care costs (childcare, care for dependants, or support workers) may be regarded as taxable income by the Inland Revenue.
Reward payments
Where activities require a significant time commitment or specialist knowledge we will recognise this by offering a reward payment. The involvement organiser should complete a Role Description for Public / Service User / Carer / Patient Participation to determine whether the activity merits a reward payment. Activities which attract reward payments are described in the table on page 6.
Reward and recognition policy April 2012
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The payment will be 20 per half-day session (up to 4 hours). Included in this sum is preparation (pre-reading), printing of appropriate papers, any phone calls, and travel time to the activity and follow-up work as required.
Note
The participant can decline the offer of payment if they wish and be involved on a voluntary unpaid basis.
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Ability to participate does not assume that an individual is capable / fit for work within the rules governing benefit payments. While the payment is for work undertaken, participating individuals are not employees of the county council or the PCT.
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Making a claim
Participants should use the claim form (Appendix 6). When making a claim, service users, carers, patients and members of the public should complete the left-hand column of the expenses claim form. The right-hand column of the claim form needs to be completed by the involvement organiser, and then validated and signed prior to submission for payment.
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Feedback to participants
It is good practice to thank participants for their involvement. One way of thanking and recognising involvement is to give feedback to show how participants views were taken on board and what changes were made as a result. This shows how peoples views were valued and what the service did to make a difference. The involvement organiser should take responsibility for ensuring that participants are recognised in this way.
Contact details
East Sussex County Council
St. Annes Crescent Lewes East Sussex BN7 1UE Adult Social Care Central Support Admin Team Tel: 01273 481565 Email: policy&strategyadmin@eastsussex.gov.uk Childrens Services Atiya Gourlay, Equality & Participation Manager Tel:01273 482302 Email:atiya.gourlay@eastsussex.gov.uk Governance and Community Services Sue Buxton, Consultation and Engagement Manager Tel: 01273 481503 Email: sue.buxton@eastsussex.gov.uk
NHS
Sara Geater, Head of Engagement & Equalities Bexhill Hospital Hollier Hill Bexhill on Sea East Sussex TN40 2DZ Tel: 01424 735683 Email: sara.geater@hastingsrotherpct.nhs.uk
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Appendix 1
Describe the role the participant will fulfil within the group, committee or project
Would the role be most effective if the participant was: Public member / member of the LINk (public interest view) Active or recent service user / patient Carer Representative view of a particular group from a voluntary or community sector Are there any particular skills or knowledge you are looking for in a participant?
Please describe the format of the group, committee or project ie. how often do you meet, for how long, where?
Reward and recognition policy January 2012
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How much time per month outside of the meetings is required to fulfil the role eg. for reading of papers etc?
Over what period will the participant be expected to undertake the role?
What initial induction and support will you provide for the participant?
According to the Reward and Recognition Policy of the PCTs and ESCC, public, service user, carer and patient representatives may receive a reward payment for on-going or regular involvement on groups, committees or projects. Please refer to the attached policy and define the level of payment that the role may attract (tick all that apply). Out-of-pocket expenses CRB check required? Date of role description Yes No Reward payment
Please retain one copy of this form with the Terms of Reference of the group, committee or project (where appropriate). Provide the participant with a copy. Send a copy to the Consultation & Engagement Team.
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Appendix 2
Reward and Recognition Letter of Agreement
To be completed by the involvement organiser at the start of a persons involvement with the county council or the NHS Dear Re: Reward and Recognition Letter of Agreement (add name of person) Thank you for your interest in being involved in developing and informing the work of East Sussex County Council, [insert name of department e.g. Adult Social Care department]. We appreciate your contribution and in line with our Reward and Recognition Policy we will reward you for your contribution. This agreement outlines the terms on which this is offered. In order to receive payment you should read this letter, and sign and return the enclosed duplicate to me, keeping the original for you. If you need help in having this agreement explained to you please contact me. My address and telephone number appear at the bottom of this letter. It is your responsibility to declare payments in relation to tax, state benefits and earnings. If you file your own tax return, please be aware that reward payments and out-of-pocket expenses reimbursements should be declared as income for tax purposes. If you are in receipt of means-tested benefits, reward payments may affect your benefits. Check with your tax office or benefits advisor if you are unsure whether this applies to you. A copy of the role description (insert name / description of role) is included with this letter. When carrying out the tasks set out in the role description, your relationship with East Sussex County Council shall be that of a volunteer contributor, and not as an employee. The current rate for reward payments is 20 per half-day session (up to 4 hours). Included in this sum is preparation (pre-reading), printing of papers, travel time to the activity and follow-up work as required. Payment will be made against expenses claim forms received and verified by me. Payments may take up to 30 days to process and will be credited by electronic bank transfer. If there are any delays in payment please let me know.
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In order to ensure that our records are kept up to date you should notify me of any change of circumstances, for example change of address, bank details etc. Prior to you undertaking any work you may be required to have a Criminal Records Bureau check. If you are undertaking work that involves you coming into contact with children, patients or vulnerable adults, you will need this clearance. I have also attached an About You questionnaire, which I would encourage you to complete, although this is optional. This form will remain confidential and will be kept separately from any other form you send in to us. This information helps us to ensure that we are seeking the views of everyone in society. Whilst working with us, you should comply with our protocols, standards and code of conduct and this includes showing respect for others and maintaining confidentiality. I will be explaining the details of these standards to you. If you fail to comply with these standards we have the right to end your involvement with us. You must be aware of your own responsibilities for health and safety and you must comply with our Health and Safety Policy. If you have any complaint or grievance relating to your work tasks as set out in this letter, you should raise the matter, in the first instance, in writing with me. If this is still not resolved please contact [Insert the appropriate contact details e.g. for Adult Social Care it will be Louisa Havers, Head of Performance & Engagement, County Hall, St. Annes Crescent, Lewes, East Sussex, BN7 1UE]. Yours sincerely
I have read and understood the above and I agree to the terms of this letter. Signed (participant): Name (please print): .. Also attached is the fact-sheet Rewarding your Involvement, What you should know. Please keep one copy of this agreement and return the second copy to: Involvement organiser: Address: Telephone no: E-mail address:
Reward and recognition policy January 2012
Date:
Appendix 3
About you
We want to make sure that everyone is treated fairly and equally, and that no one gets left out. Thats why we ask you these questions. We wont share the information you give us with anyone else. We will only use it to help us make decisions and make our services better. If you would rather not answer any of these questions, you dont have to. Q1 Are you ...? Please select one box
Q2
Male
Female
Q3
Yes
No
Which of these age groups do you belong to? Please select one box
Q4
under 18 18-24
25-34 35-44
45-54 55-59
60-64 65-74
Q5
To which of these ethnic groups do you feel you belong? (source: 2011 census) Please select one box White British Asian or Asian British Indian
White Irish White Gypsy/Roma White Irish Traveller White other* Mixed White and Black Caribbean Mixed White and Black African Mixed White and Asian Mixed other* Other ethnic group*
Asian or Asian British Pakistani Asian or Asian British Bangladeshi Asian or Asian British other* Black or Black British Caribbean Black or Black British African Black or Black British other* Arab Chinese Prefer not to say
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*If your ethnic group was not specified in the list please describe your ethnic group. The Equality Act 2010 describes a person as disabled if they have a longstanding physical or mental condition that has lasted or is likely to last at least 12 months; and this condition has a substantial adverse effect on their ability to carry out normal day to day activities. People with some conditions (cancer, multiple sclerosis and HIV/AIDS, for example) are considered to be disabled from the point that they are diagnosed. Q6 Do you consider yourself to be disabled as set out in the Equality Act 2010? Please select one box Yes No Prefer not to say If you answered yes to Q6, please tell us the type of impairment that applies to you. You may have more than one type of impairment, so please select all that apply. If none of these apply to you please select other and give brief details of the impairment you have.
Q7
Physical impairment Sensory impairment (hearing and sight) Long standing illness or health condition, such as cancer, HIV, heart disease, diabetes or epilepsy Mental health condition Learning disability Prefer not to say Other*
Q8
Do you regard yourself as belonging to any particular religion or belief? Please select one box Yes No Prefer not to say If you answered yes to Q8, which one? Please select one box Christian Hindu Muslim Any other religion, please specify
Q9
Buddhist
Jewish
Sikh
Q10 Are you ... Please select one box Bi/Bisexual Gay woman/Lesbian
Heterosexual/Straight
Gay Man
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Appendix 4a
Name: Address: Postcode: Tel. number:
Postcode If you have an email address, please enter it below and we will email you to tell you when the money is being paid. Or you can tell us your fax number. If you do not have an email address or fax number we will write to you at the address you have given above. Email address: Signature: Name (in BLOCK CAPITALS): Please return this form to: Serco Accounts, PO Box 2681, Uckfield, East Sussex, TN22 1WT Email: escc.accounts@serco.com Fax: 01825 745 637 Office use only Vendor number: 22 Fax number: Date:
Appendix 4b
Payment of your Reward & Recognition payment
We will normally pay you through BACS (Bank Automated Clearing System). This has the following benefits to you: The payment goes directly into your bank account. You dont have to pay cheques into the bank and wait for them to clear. This saves you time and means the money is available to you more quickly. The money will be in your account within two working days from the date shown on the payment advice we will send you. There is no risk of the payment made to you being lost or stolen, as there could be with a cheque.
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BACS payments
When we make a payment to you by BACS we will send you a separate remittance advice. This will detail what the payment is for and when it will arrive in your bank account. The remittance advice will be e-mailed or faxed to you. In the unlikely event your payment does not arrive in your account on the date stated please telephone the Accounts Team on 01825 744551 so that the matter can be investigated. If, in the future, there is any change to the bank or building society details you have provided please inform us, preferably in advance, and we will send you a new form to complete. If you do not inform us of these changes in advance, your bank or building society may reject the payment. If this happens your payment will be delayed. If you have any queries concerning this information or the BACS form that have not been explained above please contact the Accounts Team of SERCO who deal with this work on the councils behalf (telephone 01825 744551).
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Appendix 5
Process for payment flowchart
One-off event
Complete a role description, and send a copy to: Your departmental Engagement Team the participant, and retain a copy for your records
Claim forms are collected, and validated and signed by the involvement organiser
Completed forms sent to: Finance Team for processing if BACS transfer ASC only - Engagement Team/Central Support Admin.
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Number of sessions: (approx 4 hours each) Reward payment to be made in vouchers (for claimants without a bank account) Yes
No
Travel by private car @ 45p per mile: Travel by motor cycle @ 24p per mile: Travel by pedal cycle @ 20p per mile: Number of passengers (if any): Passenger mileage costs (5p per mile per passenger): Public transport type: Other expenses (eg. parking, taxi*):
Signature of claimant:
Claim total:
Please send completed forms to: (Delete as applicable) Adult Social Care - Central Support Admin, Adult Social Care, County Hall, St. Annes Crescent, Lewes, East Sussex, BN7 1UE All other departments - CRD Finance (AP), D Floor, East Block, County Hall, St. Annes Crescent, Lewes, East Sussex, BN7 1UE or email to apinvoices@eastsussex.gov.uk Please note that it is your personal responsibility to declare reward payments received from us to Jobcentre Plus or other benefits agencies and to HMRC in respect of tax liability.
*
1563
*For ASC use cost centre 3298 *For all other departments use the cost centre of the team who are running the
activity.
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