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ITQM
ITQM
ITQM
n
io
It provides overall concept that fosters
rs
ve
continuous improvement in the
al
organization
tri
n
io
Total-
rs
Everyone associated with
ve
the company is involved in
al
tri
continuous improvement
ne
Quality-
hi
met fully.
Management -Executives are fully
committed.
Mr. Hasan Haider - NPO Pakistan
Meanings of TQM
n
All
All persons
persons
io
rs
System
System Of
Of all
all divisions
divisions
ve
At
At every
every Level/Stratum
Level/Stratum
al
strive
strive to
tri
Management
Management Methods
Methods
TQM
Method
TQM means
Method
ne
Analytical
Analytical Methods
Methods
hi
to attain
Q
Q (Quality):
ac
(Quality):Quality
Quality improvement
means
improvement
attain ...
fM
C
C (Cost):
(Cost):Cost
Cost reduction
reduction
pd
D
D (Delivery):
(Delivery):Delivery
Delivery execution
execution
...
Purpose
Purpose
S
S (Safety):
(Safety):Safety
Safety maintenance
maintenance
M
M (Morale):
(Morale):Morale
Morale boosting
boosting
E(
E(Environmental):
Environmental):Environmental
Environmental protection
protection
Mr. Hasan Haider - NPO Pakistan
General Examples
Lipton Tea (Product & Services)
n
io
ABN Amro Bank Services
rs
Carpenter and Workshop (Product & Services)
ve
al
LG Mobile Compass (Innovative approach)
tri
fM
n
io
rs
ve
Productivity
al
tri
ne
Quality
hi
ac
fM
Competitive price
pd
n
io
rs
1
ve
Capable Leadership
al
tri
ne
hi
2 3 4
Human Resource
ac
5 6
7
Process Control & Product control and
Improvement
Resource
Improvement Utilization
n
io
rs
'20s Emergence of Modern Quality Control
ve
1924: "Control Chart" was advocated by Shewhart
‘30s al
Development of Modern Quality Control
tri
Impetus was given by the Second World War
‘40s
ne
‘50s
ac
TQC Practices
‘70s 1972: Quality Function Deployment
Deployed from Manufacturing to Tertiary Industry
‘80s 1980: NBC aired a program entitled "If Japan can..., why can't we?“
Quality Assurance on Customers' Side (Certification of Third
‘90s Party)
Quality and Productivity, ISO 9000s QMS with TQM approach,
‘00s Fully Utilizing
Mr.Information Technology
Hasan Haider - NPO Pakistan through KBE
National Power and
Quality Management
n
1940~ 1960 1970~1990 1990~2000 2000~2010
io
rs
•Establishment of •TQC Practice •CS Practice •TQMBE
ve
SQC Technology •Establishment of •IQC
•Establishment of al TQM Approach •KBE
tri
TQC Concept •IT Revolution • others
ne
Total Quality Management MB Award was established ISO 9000 was established
fM
Plaza Accord
CS Management
Prosperous 60's Manufacturing Superpower New Economy
GDP BPR, 6 Sigma
Mr. Hasan Haider - NPO Pakistan
TQM as All-Around Activities
Activities Conducive to Better
n
io
Corporate Management
rs
ve
TQM
al Various Activities
tri
Strategic ISO9000
ne
Business
hi
Policy ISO14000
ac
Management
BPR
fM
Business Fusion
day-to-day
TQM Elements
pd
Management
Management Kaizen, TPM
Strategic QC JIT
Circle
Activities Six Sigma
Improvement in the Quality of
Corporate Management
and so on
Selection and Concentration of
Mr. Hasan Haider - NPO Pakistan
Management Resources
Improvement of TQM and Its
Mechanism/Process
Enhancement of Q/C/D/M/S/E
n
io
rs
ACT PLAN
ve
Sales and New Product
al
Administration Development
tri
Employees
Employees TQM President
President
ne
hi
CHECK DO
fM
Improvement
Improvementand
andEnhancement
EnhancementofofSystem/Mechanism
System/Mechanism
Problem
Problem
Solving
Solving Standardization
Standardization
Improvement
ImprovementActivity Activity
Problem
Problem Occurrence
Occurrence
Mr. Hasan Haider - NPO Pakistan
Procedures for Improving
a Mechanism/Process
n
io
Turn
Turnwhat
whatare
arebeing
beingactually
actuallypracticed
practiced "Everyone"
"Everyone"can can
rs
into
intoaa"mechanism".
"mechanism". do
doaa"good
"goodjob
ve
job
al effectively
effectivelyand
and
Work
Workbased
basedon
onthe
themechanism.
mechanism.
tri
efficiently"
efficiently"
ne
according
accordingtotoaa
hi
AAproblem
problemoccurs.
occurs. "good
Work "good
ac
Work
mechanism".
mechanism".
fM
Review
Reviewand
andmodify
modifythe
themechanism.
pd
mechanism.
Refine
The
Thegoals
goalsand
and
Refineand
andsophisticate
sophisticatethe
themechanism.
mechanism.
objectives
objectivesof
ofthe
the
company
companycancanbebe
achieved
achieved
Mr. Hasan Haider - NPO Pakistan
Total Quality Management
Principles
n
io
Delight the Customer
rs
ve
Management by Fact
al
tri
People-based Management
ne
Continuous Improvement
hi
ac
fM
pd
n
io
rs
Principles Core Concepts
ve
Customer satisfaction, Internal
al
Delight the customer
customers are real
tri
ne
n
Customer satisfaction
io
rs
Internal customers are real
ve
al
All work is process
tri
Measurement
ne
hi
Teamwork
ac
n
Dr. N. Kano Model (2001)
io
modified by Terry
rs
Purpose CS
ve
al Goal & Strategy
tri
Quality concept
CS
Seven Tools Policy MGT.
Market in
ne
Etc.
Motivation Motivational approach
pd
n
Top Policy
io
Policy Statement of FYOO
rs
Management Focused
Yearly Policy Target value
items approach
1. Dev elop unique New produc t 25 billion yen Users ' needs
ve
pr oduc ts in s ales turnover
antic ipation of
emerging users '
needs
Business 2.……………………
Management al …………
tri
Meeting Policy management
ne
Deployment Implementation
hi
Plan by
ac
Function
Plan
Policy Deployment
fM
Detect the
Management
pd
by Function
Management
Diagnosis by
Q defects of a
Policy mechanism
C Implementation system
Top
regarding
D work
process.
Evaluation
n
Strategy and Policy Management
development/CS
io
• Vision/Strategy • Evaluation of level of achievement
rs
Technology development • Diagnosis by top • Control Cycle
management
ve
• Analysis and review of plan • Standardization and Improvement
• Customer information
• Technology development/ al • QC Circles • SQC
tri
Product planning Quality
QualityAssurance
Assurance
ne
• QCD Management
• Latent needs • CS • Cost/Delivery
ac
• CR mechanism
pd
Corporate
CorporateClimate
Climate
Total Participation Creative Climate
• Decision-making speed • Desire for improvement
• Information sharing • Climate to find breaking through
• Sharing of values • Education/training
• Teamwork in the workshop • Engineering technology / Problem-solving
• Inter-sectional teamwork ability
Mr. Hasan Haider •- ES
NPO Pakistan
Are you looking for a change?
n
io
rs
then Adopt
ve
al
tri
ne