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Efficiency of Total Quality Management in Thai Iron Foundry Organizations

Burin Santisarn

ISO

TQM


TQM 8

: , ,

Abstract
Iron Foundry Organization is the supporting industry. Majority of its products depend on other
industries. The way to do business is independent to each other. Most of them take order as an Original
Equipment Manufacturer (OEM). They neither have their own products or logos nor have any standard
such as ISO. Furthermore, the competition among them is considerably high. That Thailand is also lack of
specialist in this area makes these organizations not efficient enough to compete with world market.
The Total Quality Management (TQM) is therefore applied to improve the efficiency of the
industry. Collecting the meanings of the Total Quality Management (TQM), Theories and conceptual ideas
of the Total Quality Management (TQM), and conceptual ideas of how to take Total Quality Management
(TQM) into practice, researcher conclude that there are eight factors which influence to the efficiency of

; Email: Burin007@yahoo.com

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total Quality Management in Iron Foundry Organizations of Thailand. They are Leadership, Organization
culture, Customer relationship Management, Teamwork, Communication, Continuous Improvement,
Training, and Organization Commitment.
Key Word: Efficiency, Total Quality Management, Thai Iron Foundry Organizations

(Supporting Industry)
1 (Castings)
(Final Products)

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.. 1961
.. 1976
.. 1979
.. 1985
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.. 2003
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.. 2006
.. 2006

McGehee & Thayer

Johnson
Bass and Ryterband
Allen, Kilmann, Saxton and
Serpa
Ishikawa
Koontz & Weihrich
Woodcock.
Daniel R. Denison
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Cronin and Taylor
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Senge
Goetseh & Davis
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.. 2007
.. 2009

Drucker
Northouse

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