THE LANGUAGES COUNCIL

VOCABULARY TIME Word Clue 1. _____________A gift \ to introduce 2. _____________A licence \ to allow 3. _____________The opposite \to talk to another person 4. _____________Sixty seconds\ very small 5. _____________A metal/ to b ahead 6. _____________A physical thing / a purpose. 7. _____________desire / a particular length . 8. _____________shut/near 9. _____________a fault / to leave a political party ,country 10. _____________a disc with recorded sound /previous performance. 11. _____________a periodical / a chamber holding cartridges in a gun. 12. _____________a representative / to give power or authority. 13. _____________an apartment / smooth 14. _____________a block / sweet spread made with sugar and fruits. 15. _____________hard/a business or company GRAMMAR PATTERN OF SENTENCE 2O MINUTES

16. _____________someone who likes you / a device to stir up air. 17. _____________a planned work / make an image fall on a surface. 18. _____________a source of water / in good health 19. _____________move through air/an insect 20. _____________a pus-filled swelling / reach a condition of vapour formation. 21. _____________quick/ go without food 22. _____________to qualify / spend time 23. _____________select a passage from an article or book/ to obtain something by force. 24. _____________severe/less than 90 25. _____________go away/permission to remain absent 26. _____________a precious stone/ an outstanding 27. _____________at number two/one-sixtieth of a minute 28. _____________continue/at the end 29. _____________points in a game/twenty four 30. _____________a circular band/telephonic call TIME 2O MINUTES I AM A TEACHER TEACHER------OBJECT

SUBJECT---- VERB----OBJECT I-------SUBJECT Ram is 12 years old Lisa is a good dancer The baby is crying. It is hungry. RAM=HE ;IS (VERB) I am waiting for Ram We are good friends They are playing in the garden You are a good dancer I=AM (VERB) EXERCISE WE=ARE (VERB) LISA=SHE;IS (VERB) AM---- VERB

BABY=IT; IS (VERB)

THEY= ARE (VERB)

YOU=ARE (VERB)

Fill in is/am/are 4. These bags______heavy 5. Look! There ______Carol

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1. The weather _____ nice today 2. I ______ not tired 3. This bag ________heavy
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6. My brother and I _______good tennis players TELEPHONE CONVERSATION Introducing yourself This is Ken. Ken speaking Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... Mr Jackson is out at the moment... Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment?

Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?

Here's an example of message Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep..... (beep) Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to you later, bye.

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As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all the most important information: Your Name, The Time, The Reason for Calling, Your Telephone Number TELEPHONE CONVERSATION Operator: Hello, Frank and Brothers, How can I help Operator: Certainly, hold on a minute, I'll put you through... Frank: Bob Peterson's office, Frank speaking. Peter: This is Peter Jackson calling, is Bob in? Frank: I'm afraid he's out at the moment. Can I take a message? Peter: Yes, Could you ask him to call me at 212 456-8965. I need to talk to him about the Nuovo line, it's urgent. Frank: Could you repeat the number please? Peter: Yes, that's 212 456-8965, and this is Peter Jackson. Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap. Peter: Thanks, bye. Frank: Bye.

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Tips for Getting People to Slow Down!! One of the biggest problems is speed. Native speakers, especially business people, tend to speak very quickly on the telephone. Here are some practical tips to get native speakers of English to slow down! Immediately ask the person to speak slowly. When taking note of a name or important information, repeat each piece of information as the person speaks. This is an especially effective tool. By repeating each important piece of information or each number or letter as the spell or give you a telephone number you automatically slow the speaker down. Do not say you have understood if you have not. Ask the person to repeat until you have understood. Remember that the other person needs to make himself/herself understood and it is in his/her interest to make sure that you have understood. If you ask a person to explain more than twice they will usually slow down. If the person does not slow down begin speaking your own language! A sentence or two of another language spoken quickly will remind the person that they are fortunate because THEY do not need to speak a different language to communicate. Used carefully, this exercise in humbling the other speaker can be very effective. Just be sure to use it with colleagues and not with a boss :-)!

Requesting Travel Information Student A: Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following:

Round-trip flight Hotel room for two nights Restaurant recommendation Prices and departure times

Student B: Product Information Student A: You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information: Current special offers on computers Computer configuration (RAM, Hard Drive, CPU Guaranty, Possibility of discount for an order of six etc.)

You work in a travel agency. Listen to student A and offer him/her the following solutions: Round-trip flight: Air Sahara Rs. 4450 Economy, Rs. 10,420/- First Class Hotel room for two nights: Hotel CityHeart Rs. 2200 a night in the downtown area, Hotel Relax Rs. 2100 a night near the airport Restaurant Recommendation: Shangrila downtown - average price Rs. 150/- a person

Student B: You work in at JA's Computer World answer student A's questions using the following information: Two special offers: Multimedia Monster with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included $1,200 1 Year guaranty on all computers Discount of 5% for orders of more than five computers

Leaving a Message Student A:

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You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information: Your name Telephone number:347-8910 (or use your own) Calling about changing conditions of your contract with W&W You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416

Student B: You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information: Name and telephone number - ask student A to spell the surname Message student A would like to leave for Ms Braun How late Ms Braun can call student A at the given telephone number

Listening Exercise Millie: Hi, Lisa - I'm in the shopping centre. Lisa: Hi, Millie. What are you doing? Millie: I'm looking round the shops. It is Saturday today. Lisa: Yeah, of course. Honestly, you buy new clothes every Saturday! Millie: Well, nearly every Saturday. Lisa: You're always buying new clothes! So, what are you looking for today? Millie: One of those new skirts. You know, like, everyone's wearing them this autumn. Lisa: Well, I'm not wearing one, I'm wearing a pair of old jeans. Is there anything special you want to talk about? Because actually, I'm doing my homework. Millie: Yes, there is, only you're being so impatient, you don't deserve to hear it. Lisa: OK, Sorry. I'm listening. Millie: Well, you know that special CD you want to get? Lisa: None of the shops have it. Whenever I go into town I always look for it, but it's never there. Millie: Well, I'm in front of the music shop window and I'm looking at that CD right now. Do you want me to buy it for you now? Lisa: Oh, yeah. They sell really fast because they're so rare. Millie: And that group's becoming more well known. Lisa: I know. It'll be gone if I wait till Monday. I'll pay you when I see you. Millie: OK. Lisa: Oh, thank you, Millie, Sorry I was cross. Millie: That's OK. Bye. Lisa: Bye.

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