• Submitted By: Sanjog Ashok Devrukhkar (Roll Number: 11) - MFM-II (2008-11)

• Submitted To: Professor (Mrs.) Ashwini Deshpande

THE VICTORIA AND ALBERT MUSEUM

(BHAU DAJI LAD MUSEUM)

OBJECTIVE:
• The oldest museum of Mumbai (1872) which was previously known as The
Victoria and Albert Museum is now known as Bhau Daji Lad Museum. The
management is continually seeking to improve the standard of its galleries. To help
them do this we are seeking the views of visitors to the gallery.

DISCLAIMER:
• The Survey is being conducted for the study and purely academic purpose.
• It is assured that the data collected will be kept confidential

ABOUT YOU

Name : ........................................................................................
Address : ........................................................................................
: ........................................................................................
City with Pin Code : ........................................................................................
E-mail address : ........................................................................................
Contact Numbers : ........................................................................................

• Gender: Male Female

• Age (Years Old):

8 to 15 16 to 25 26 to 35

36 to 50 51 to 65 65 and above
QUESTIONS

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1. How many times have you previously visited the Bhau Daji Lad Museum?

None
1-5
More than 5

2. When was the last time you visited?

Within last 6 months

Within last year
1-3 years
More than 3 years ago

3. Are you visiting the museum?

Alone
With 1 other
2-4 others
5 or more others

4. Did you know about the history of the museum before you visited it?

Yes
No

5. How did you hear about the museum?

Newspaper
Poster / boards
Recommendation from someone
Internet
Other ____________

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6. Approximately how long have you spent in the gallery passing through ?

1-5 minutes
5-10 minutes
10 to 15 minutes
More

7A. Could you see all of the objects clearly?

Yes
No

(If Yes, go to 8. If No, go to 7B)

7B. Why not?

___________________________________________________________________

8. How easy was it to understand the panels and labels with the objects?

Very easy
Quite easy (Go to 9A)
Neither easy nor difficult (Go to 10)
Quite difficult g very difficult (Go to 9B)

9A. What made the panels and labels easy to understand?

___________________________________________________________________

9B. What made the panels and labels difficult to understand?

___________________________________________________________________

10. Are you aware of any publications linked to this Museum?

Yes

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 No

11A. Are you aware that a Museum Manual is available?

Yes
No

(If Yes, go to 11B. If No, go to 12)

11B. Did you buy it?

Yes
No

(If Yes, go to 11C. If No, go to 12)

11C.How did you find the Museum Manual?

Very useful
Quite useful
Not particularly useful
Not useful at all

12. What, if anything, do you find particularly attractive or appealing about the
Museum?

___________________________________________________________________

___________________________________________________________________

13. It is perfectly acceptable to find that there are some things you did not like about
the gallery. Would you be willing to tell me something you did not like about the
Museum?

___________________________________________________________________

___________________________________________________________________

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14. If you were describing this Museum to a friend, which THREE WORDS
would you use?

Bright
Useless
Exciting
Uncomfortable
Fun
Relevant
Noisy
Boring
Cheerful
Uninteresting
Good for kids
Special
Airless
Interesting
Doesn’t relate to me
Attractive
Hard to understand

15A. Are you aware that this Museum is supported by a sponsor?

Yes
No

(If Yes, go to 15B. If No, go to 16)

15B. Do you know who the sponsor is?

5
___________________________________________________________________

16. Would you be interested in any of the following?

Listening to a talk in the gallery

Attending a lecture about the history of the museum
Having an activity to do in the gallery that gives you more information
Reading more about the history of the museums and the articles kept in it

17. Thinking of the museum as a whole, how would you rate each of the following?

Very Quite Neither good Rather Very Not

Particulars good good Nor poor poor poor used
Shops & Restaurant
Toilets
Directions
Cleanliness
Security & Safety
Overall quality

18. Are there any additional comments you would like to make about the Bhau Daji
Lad Museum as a whole?

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

Thank you very much for your time.

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Visit Again!