Quality Policy in FY 2009

POLISI KUALITI DALAM FY 2009

KUALITI POLISI
Quality Policy
“Quality First is our Top
KUALITI PERTAMA ADALAH KEUTAMAAN KAMI
Priority”
Priority
Objects
　　　　　　 “Automotive
Automotive Applications
OBJEK

Process
PENERAPAN PROSES OTOMOTIF

Design and Manufacturing Process

PROSES PEMBUATAN DAN REKA BENTUK
BENT

Competence Enhancement”
Enhancement
PENAMBAHAN KECEKAPAN

－ Reform
form of Quality Climate－
Climate
MEMBENTUK SEMULA SUHU KUALITI

SASARAN
Target KURANGKAN RUNGUTAN PELANGGAN KE 20% BERBANDING PADA PELAN PERNIAGAAN PENGGAL KETIGA

1)
Reduce Customer Complaints by 20%*
Compared to the Third Middle Term Business
Plan Performance
2) Reduce Irregular Lot Complaints by 30%*
KURANGKAN RUNGUTAN LOT TIDAK SEKATA KE 30%
　　　 (*Compared to THE FOURTH MIDDLE TERM BUSINESS PLAN performance)
*
Major Actions
BERBANDING PELAN PERNIAGAAN PENGGAL KEEMPAT

TINDAKAN UTAMA

1. Specify Process Condition at the Time of

Product Introduction and Secure Equipment
Capacity at the Time of Equipment
Introduction 　 “Keep Out” 　
2. Improve Equipment and Maintenance
Competence and Process Quality Control
Validation 　　　　 “Not to Use”
　　 3. Reinforce Irregular Lot Escape Prevention
System
“Not to Ship
out”
4. Reduce serious repeated defects by using a
dedicated quality improvement team
5. Invigorate QC Circle Activities
January 2009
Nippon Chemi-Con Corporation
 Major Action　Points
1. Specify process condition at the time of product introduction and secure
equipment capacity at the time of equipment introduction
・“Keep out” new product/new equipment that cause defects from the beginning.
・To improve, do not skip FMEA based inspection to check bad aspect.
・Implement DR anytime, if needed.
・Process design reflects evaluations of robustness that considers “past trouble”,
“higher and lower limit setup confirmation”, “variations at the manufacturing and
usage stages”
2. Improve Equipment and Maintenance Competence also Process Quality
Control Validation
・“Keep out” defects due to equipment/maintenance.
・Target is 100% assurance and zero defects.
・Reestablish equipment and maintenance system also a process quality control
method that satisfies customers.
・ Prepare maintenance skills education/training system and enhance
maintenance ability by improving maintenance competence.
・Control by specifying “what”, “when” and “how” and record it so as to be able to
have confirmation.
3. Reinforce Irregular Lot Escape Prevention System
・”Defects shall “not be shipped out”.
・ Construct system to find out irregularities and detect irregular lot (Not letting
out).
・ For irregular lot handling, establish “system” and “environment” to not let out
irregular lots.
・ Establish irregular lot escape prevention line modeling it on the automotive
model line.
Definition of numerical target “Claim on Irregular Lot”
(To set the goal of the third article in this section)
The Claim on Irregular Lot is defined as the quality claim of critical defect, which
occurs with plural products (plural units, plural locations) due to an identical
cause.
　　　　　　　　　　　
4. Improve serious repeated defects by using a dedicated quality
improvement team
・ Serious repeated defects that are difficult to resolve only with either “QC
division”, “manufacturing process” and “site” are treated by the team.
・To resolve the defects, ask a large number of people including experts for their
advice.
5. Invigorate QC Circle Activities
・Go back to basics with small group activities.
・ Realize and make a habit of “visualization” by “QC story”, “PDCA” and
“Utilization of QC tool”.
・ QC circle activities shall be a place of “self-development” / “mutual
development” share the above leaning or ideas and utilized as training and
development.