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Senthi Kumar. CV
Senthi Kumar. CV
Senthil Kumar C.
# 16 / 2, Raja Lane Street Near Karthik Oil Mills, Theni 625 531. Email: senthil_vik2007@yahoo.com Mobile (0) 87603 24289
Presently residing: 3/500a, Dr.Murugas House, Kuppam beach Road, Kottivakkam, Chennai
Career Objective To be employed in such an organization where my expertise of Multi tasking and Process driven abilities are accommodated for my growth and well being. Career Summary 5 years of professional experience out of which 2 years in the field of Toyota Customer Service Organization Position Job Responsibilities : : : LANSON TOYOTA Service Advisor February 09 to March 11
Carried out backend operations Customers interaction for their queries resolution Data maintenance of customers profile using CRM Rapport building and effective service for high revenue customers Liaise with dealers to monitor, review their business and suggest plan of actions for improvement :
Process orientation and implementation as per Toyotas SOPs MIS reports Process documentation & Improvements SPOC for Process related issues / queries Monitor and maintain the cleanliness of the service area to provide better customer service Team Motivation for better productivity
: : :
May 05 to July 08
Plan & Meet Daily production targets. Process change in order to meet up the requirements Root cause analysis of recurring issues Provide necessary solution after analysis :
Implementation of 5S in the work place Data & Record maintenance as per Quality standards, viz. ISOTS 16949, QS 9000, ISO 14001 Training of Kaizen to workmen and ensure smooth implementation Periodical MIS & analysis :
Achievements
Captured VOCs and addressed key issues of customers with appropriate action plans resulting in high CSI SCORE 850 + Key role in Six Sigma - Implementation of QC tools to achieve high customer satisfaction Played key role in new CSI team formation, communicating the service deliverables, monitor, review and synchronizes towards better results Sole responsible person for hosting Toyotas Service Management :
Education Details
S.S.L.C +2 DME
Personal Details Date of Birth Qualification Academic PC Skills : : :
: : :
October 3, 1985
Diploma in Mechanical Engineering (10, +2, diploma) MS Office & CRM Software : Tamil, English, Telugu & Hindi
Senthil Kumar C.