National Directorate

National Probation Service

Performance Report 14

and

Weighted Scorecard Q2, 2004/05

NOVEMBER 2004

STEVE MURPHY
DIRECTOR GENERAL
1
Foreword

This report contains information on the performance of the National Probation Service in the first
half of 2004/05.

There has been a real improvement in the performance of the NPS on most of the main service
delivery targets as can be seen by the table below. Where relevant the actual numbers delivered
are shown with the percentage of the target achieved shown in brackets.

Performance measure 2003/04 April to September Percentage

2004/05 point change
Enforcement within 10 days 77% 85%
8%
Compliance 63% 70% 7%
Compliance including orders 63% 80% 17%
allowed to continue
Offending Behaviour Programmes 13,136 (88%) 6,827 (91%) 3%
ECP completions No target 17,761 (150%)
DTTO starts 8,519 (95%) 4,847 (80%) -15%
Basic Skills Starts 14,971 (94%) 14,173 (123%) 29%
Basic Skills Awards 2,815 (70%) 3,386 (114%) 44%
Sickness 12.3 days 11.5 days - 0.8 days
Victims contacted 91% 93% 2%

It should be noted that the targets for:

• DTTOs have increased from 9,000 to 13,000

• Basic Skills starts have increased from 16,000 to 32,000
• Basic Skills completions increased from 4,000 to 8,000
• Enhanced Community Punishment was introduced during 2003/04 and a target of 30,000
completions has been set.

The results for the first six months are very promising and show that the NPS can achieve all its
targets this year provided the good work done so far is maintained across all the 42 areas.

Enforcement is at a record level (87% in September) and if London is excluded the target of 90%
was achieved in July, August and September. London is making real improvements. However, if
the target is to be reached, only London has the “weight” in numbers to make the difference. For
this reason alone, this report will continue to highlight enforcement performance with/without
London.

The results on compliance are excellent. Eight out of ten offenders are still in acceptable contact
after six months supervision. On the compliance measure used by the Prime Minister’s Delivery
Unit (the percentage of offenders on community orders without a second unacceptable failure after
the first six months) performance has improved from 57% in April to 67% in September. The NPD
estimates that this represents 12,000 offenders diverted from court and 3,000 per annum not sent
to Prison.

The results for ECP and Basic Skills are promising but momentum has to be maintained because
the profiled targets rely on good results later in the financial year. The offending behaviour
programme figures, after a disappointing start, have improved considerably over the last two
months, indicating that the target is achievable if that improvement rate is maintained.

2
The DTTO figures are disappointing with 80% of the expected target achieved so far. It should be
noted that there was a 44% increase in the target from last year, and, in terms of numbers, 864
more orders were made between April and September than were made over the same period last
year. I am aware that other initiatives such as the Drug Interventions Programme may be having
an impact on commencements. However, the table on DTTOs shows variation between areas and
I am convinced that there is scope for the poorest performers to improve.

The continued good results for victim contact are welcome and the sustained progress made has
been reflected in its removal from the weighted scorecard now that the target has been achieved.
The reduction in the number of days’ absence per employee is also good news.

The performance management framework has built on the PIATS/SPIATS in 2003. The NPD has
tightened the focus on performance management through the use of the ITPR (Individual Target
Performance Report) framework in London since May and the regions since September. The
provision of timely data from the NPD management information unit has enabled areas to see their
performance in a national context. The NPD will continue its practice of indicating high and low
achieving areas as a means to providing a clear focus on improvement.

The weighted scorecard

The weighted scorecard presented at the end of this report covers the first 6 months of 2004/05. I
am aware that however the weighted scorecard is presented there will always be areas at the
bottom. The crucial aim should be to have as many areas above the zero line as possible. In the
first half of 2004/05 there were 21 areas above or on the line compared with 20 for the whole of
2003/04.

We have continued to report London in its new quadrants and I am encouraged by the
improvement in London’s performance. For the first time ever London is not the bottom area but
all four of its quadrants are in the bottom seven so there is still a long way to go.

At the half-way stage in the year there is still time to take action to improve performance against
targets.

I meet the Chief Executive of NOMS on a monthly basis to discuss performance through the ITPR.
We have adopted this approach with London and the Head of Regions and Performance holds
similar meetings once a month with the Chief Officer and the Chief Operating Officer. This process
seems to have helped to maintain a focus on performance. I am concerned about the performance
of those areas that have appeared in the bottom quartile of the weighted scorecard in both quarters
of 2004/05. I am therefore asking the Head of Regions and Performance to extend this approach to
these areas for the remainder of this financial year. I want this to be a supportive and constructive
process.

I want the NPS to meet its targets and if we all work together this should be possible.

Steve Murphy
Director General
National Probation Service

3
Introduction

Enforcement

The improvement in performance apparent at the end of 2003/04 has been maintained. In the first
half of 2004/05 enforcement within 10 working days rose from 77% for 2003/04 to 85%. If London
were removed from the calculation the result would be 89%. The target of 90% is achievable but
the NPS needs London to improve its performance to reach it.

Compliance

The compliance data in this report includes those offenders who have been breached by the NPS
but where the court has allowed the order to continue. This reflects the principles used in the
weighted scorecard. The overall figure for the first half of the year was 80% compared with the
target of 70% for all orders and licences.

The Prime Minister’s “stocktake” on enforcement in May highlighted the importance of increasing
the number of offenders who complied so well that they did not need to be breached. The NPD
agreed an interim target of 65% compliance for community penalties by December 2004. This
measure was designed to capture all orders where there were no second unacceptable failures,
i.e. it does not include orders that were breached but allowed to continue. In the first half of
2004/05 the 65% target has already been met.

Offending Behaviour Programmes

There were 6,827 accredited programme completions in the first half of 2004/05, i.e. 91% of the
profiled target of 7,500. Some of the smaller areas have planned their provision in blocks and are
likely to have significant completions in the next quarter. Although there has been some
improvement since last quarter, the under-performance of three metropolitan areas - South
Yorkshire (59%), London (63%) and West Midlands (73%), - continues to damage the overall
performance of the NPS. If these three areas are excluded, national performance against target
rises to 100%. Therefore, unless there are significant and sustained improvements in these areas
the NPS will find it very difficult to reach its target of 15,000.

Enhanced Community Punishment

ECP completions exceeded their profiled target - 17,761 compared with 11,850 or 150%.

Drug Treatment and Testing Orders

4,847 DTTOs were commenced in the first half of 2004/05 compared with the profiled target of
6,078 i.e. 80%. Only three areas exceeded their profiled target with a further 10 within 10% of it.
Performance will need to improve if the national target of 13,000 is to be reached. The national
completion rate was 33%, with 21 areas meeting or exceeding the target of 35%.

Basic Skills

14,173 offenders commenced work on basic skills in the first half of 2004/05 compared with the
profiled target of 11,520 i.e. 123%. 3,386 awards were achieved compared with a profiled target of
2,960 i.e. 114%. The profiles assume strong performance in the latter part of the year in order to
achieve the targets of 32,000 for starts and 8,000 for awards.
4
Sickness Absence

In the first half of 2004/05 the average days of absence per employee fell from 12.3 in 2003/04 to
11.5 compared with the target of 9 days.

Victims

In the first quarter of 2004/05, 93% of victims were contacted within the 8-week standard,
exceeding the 85% target.

PSR timeliness

The NPD agreed to report on the proportion of court reports that met the deadline set by the court.
Problems with the data that has been received from areas means that the NPS will withhold
publication until the data has been validated or alternative sources found. In the meantime we will
continue to report on the proportion of cases that were written within the 15-working day standard.
In the first half of 2004/05, this figure, nationally, was 78%. The target is 90%.

Contact for enquiries

For enquiries about any issues relating to this report please contact Roger McGarva, Head of
Regions & Performance, Tel: 020 7217 8244; E-mail: Roger.McGarva2@homeoffice.gsi.gov.uk.

For enquiries about the data please contact Paris Mikkides, Head of Management Information, Tel:
020 7217 8812; E-mail: Paris.Mikkides@homeoffice.gsi.gov.uk.

5
1. Enforcement and Compliance– April to September 2004

The Home Office Delivery plan target (and SDA target) is that the National Probation Service takes
enforcement action in accordance with the National Standard in 90% of cases where the offender
has breached his/her order. To fully meet the standard, three things must be achieved:

ƒ breach action taken on or before a second failure assessed as unacceptable (third failure in
licence cases)
ƒ the court contacted for a hearing date
ƒ all of this achieved within 10 days.

National Standards monitoring on enforcement uses a sample of cases commenced six months
previously, so the sample for the reporting period April to September 2004 will contain cases that
commenced between October 2003 and March 2004.

There has been a steady improvement in performance since April 2001.

Period Breached within 10 days in accordance All cases breached

with National Standards
2001/02 53% 69%
2002/03 64% 77%
2003/04 77% 87%
2004/05 (Apr-Sep) 85% 92%

The overall performance on enforcement has improved considerably and excluding London, the
other areas achieved 89% over the first six months, hitting the 90% target in July, August and
September.

The detailed data shows that:

• More than half the areas met or exceeded the 90% for breaches within 10 days.
• A further 16 areas were above 80% for breaches within 10 days.
• Leaving just 4 areas more than 10% below target.

The most serious under-achievers were:

• London (62%)
• Nottinghamshire (75%)
• Kent (78%)
• Essex (79%)

Compliance for the first half of 2004-05 has reached 80% (based on the proportion of cases where
there were no 2nd (or 3rd for licences) unacceptable failures or where the order was breached but
allowed to continue). Based on this way of measuring compliance all areas were above the 70%
target.

For the compliance measure in the weighted scorecard we will apply targets for the level of contact
with offenders. The targets are that 90% of appointments are arranged in accordance with national
standards and 65% of appointments are attended (these are averaged across a basket of
standards). Nationally, performance on these over the first six months of the year is 86% and 62%
respectively.

6
 Enforcement April - September 2004

Region Area name Proportion breached Proportion breached Compliance

within 10 days whether or not within
10 days

West Midlands Staffordshire 89% 92% 81%

Warwickshire 85% 92% 90%
West Mercia 92% 95% 87%
West Midlands 85% 92% 75%
Regional Sub Total 87% 92% 81%
North East County Durham 95% 98% 90%
Northumbria 91% 95% 84%
Teesside 97% 98% 83%
Regional Sub Total 93% 96% 85%
East Bedfordshire 95% 98% 79%
Cambridgeshire 85% 93% 83%
Essex 79% 93% 86%
Hertfordshire 87% 91% 81%
Norfolk 91% 97% 75%
Suffolk 87% 96% 84%
Regional Sub Total 86% 95% 82%
North West Cheshire 94% 97% 86%
Cumbria 85% 95% 87%
Greater Manchester 89% 93% 80%
Lancashire 95% 97% 86%
Merseyside 82% 89% 76%
Regional Sub Total 89% 93% 81%
East Midlands Derbyshire 98% 99% 78%
Leicestershire & Rutland 96% 98% 78%
Lincolnshire 93% 99% 78%
Northamptonshire 91% 97% 81%
Nottinghamshire 75% 89% 75%
Regional Sub Total 87% 95% 77%
Yorkshire & Humberside 100% 100% 80%
Humberside North Yorkshire 90% 96% 83%
South Yorkshire 92% 94% 81%
West Yorkshire 92% 94% 81%
Regional Sub Total 93% 95% 81%
South East Hampshire 86% 93% 82%
Kent 78% 86% 77%
Surrey 90% 98% 80%
Sussex 95% 98% 85%
Thames Valley 81% 94% 80%
Regional Sub Total 84% 93% 81%
South West Avon & Somerset 86% 92% 82%
Devon/Cornwall 90% 94% 76%
Dorset 89% 99% 79%
Gloucestershire 86% 86% 82%
Wiltshire 95% 98% 80%
Regional Sub Total 89% 94% 79%
London East 71% 83% 74%
London North 63% 83% 73%
London South 53% 73% 72%
London West 61% 74% 68%
London London Sub Total 62% 77% 70%
Wales Dyfed/Powys 89% 96% 88%
Gwent 100% 100% 77%
North Wales 94% 97% 84%
South Wales 88% 92% 76%
Regional Sub Total 92% 95% 80%
ENGLAND & WALES 85% 92% 80%

7
 Enforcement by Month

England and Wales England & Wales Excluding London

April 2004 - September 2004 April 2004 - September 2004

Breached Breached Compliance Breached Breached Compliance

within 10 within 10
Month days Month days
Apr-04 84% 91% 63% Apr-04 87% 93% 64%
May-04 85% 92% 79% May-04 88% 93% 80%
Jun-04 82% 90% 80% Jun-04 88% 93% 82%
Jul-04 86% 92% 84% Jul-04 90% 94% 85%
Aug-04 84% 92% 83% Aug-04 90% 96% 85%
Sep-04 87% 93% 84% Sep-04 90% 95% 85%
Total 85% 92% 80% Total 89% 94% 81%

Enforcement, Percent Breached Within 10 Days

92%

90%

88%

86%

84%

82%
England and Wales
80%
England & Wales Excluding London

78%
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04

London
London, April to December by Month
April 2004 - June 2004 90%

80%
Breached Breached Compliance
within 10 70%
Month days
60%
Apr-04 63% 74% 56%
May-04 66% 81% 74% 50%
Jun-04 48% 72% 65%
40% Breached within 10 days
Jul-04 63% 75% 76%
Aug-04 59% 76% 70% Breached
30%
Sep-04 71% 85% 74%
Total 62% 77% 70% 20%

10%

0%
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04

8
 Contact Levels April 2004 - September 2004

Region Area name Appointments Target 90% Appointments Target 65%

Arranged kept

West Staffordshire 86% Below 69% Above

Midlands Warwickshire 87% Below 60% Below
West Mercia 90% Above 65% Above
West Midlands 80% Below 54% Below
West Midlands Total 85% 60%
North County Durham 90% Above 75% Above
East Northumbria 94% Above 63% Below
Teesside 92% Above 69% Above
North East Total 93% 68%
East of Bedfordshire 77% Below 56% Below
England Cambridgeshire 82% Below 61% Below
Essex 85% Below 63% Below
Hertfordshire 80% Below 65% Above
Norfolk 90% Above 62% Below
Suffolk 87% Below 60% Below
East of England Total 83% 61%
North Cheshire 92% Above 71% Above
West Cumbria 86% Below 65% Above
Greater Manchester 92% Above 67% Above
Lancashire 91% Above 60% Below
Merseyside 92% Above 61% Below
North West Total 92% 66%
East Derbyshire 89% Below 63% Below
Midlands Leicestershire & Rutland 92% Above 72% Above
Lincolnshire 84% Below 59% Below
Northamptonshire 84% Below 64% Below
Nottinghamshire 75% Below 46% Below
East Midlands Total 84% 59%
Yorkshire & Humberside 92% Above 62% Below
Humberside North Yorkshire 96% Above 69% Above
South Yorkshire 89% Below 60% Below
West Yorkshire 88% Below 58% Below
Yorkshire & Humberside Total 90% 61%
South Hampshire 89% Below 70% Above
East Kent 96% Above 72% Above
Surrey 91% Above 72% Above
Sussex 82% Below 66% Above
Thames Valley 77% Below 58% Below
South East Total 87% 67%
South Avon & Somerset 79% Below 54% Below
West Devon/Cornwall 76% Below 56% Below
Dorset 79% Below 61% Below
Gloucestershire 78% Below 62% Below
Wiltshire 83% Below 57% Below
South West Total 79% 57%
London London East 74% Below 54% Below
London North 67% Below 50% Below
London South 70% Below 55% Below
London West 70% Below 50% Below
London Total 71% 52%
Wales Dyfed/Powys 86% Below 65% Above
Gwent 92% Above 64% Below
North Wales 80% Below 62% Below
South Wales 88% Below 64% Below
Wales Total 87% 64%
England & Wales 86% 62%
9
2. Accredited Programmes - April to September 2004

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 852 1811 3037 4443 5629 6827
Profile 1250 2500 3750 5000 6250 7500 8750 10000 11250 12500 13750 15000
Percent 68% 72% 81% 89% 90% 91%

Accredited Programme Completions, Cumulative, 2004/5

16000

14000

Actual
12000
Profile

10000

8000

6000

4000

2000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Year Target Completions Completion rate

2001/02 6,267 3,431 55%
2002/03 12,000 7,716 64%
2003/04 15,000 13,136 88%
2004/05 (Apr-Sep) 7,500 6,827 91%

The detailed data show that:

• The North East and North West regions exceeded their regional profiled targets
• 18 individual areas exceeded their profiled target, compared with 11 in the first quarter
• 5 areas were within 10% of their profiled target

The best performing areas were: The most serious under-achievers were:

• Lincolnshire (206%) • London West (45%)

• Northumbria (160%) • North Wales (49%)
• Hertfordshire (153%) • Norfolk (54%)
• Dorset (132%) • Dyfed-Powys (58%)

The impact of three larger under-achieving metropolitan areas – London, South Yorkshire and
West Midlands – pulls down the performance of the whole NPS on this key target. If they are
excluded from the data the national performance improves to 100%, i.e. on target.
10
 Accredited Programmes Completions April 2004 - September 2004

Profiled Referrals Orders / Actual Percent of Performance

completion Licences completions completion
Region Area name target made achieved target
West Staffordshire 142 315 329 126 89% Below
Midlands Warwickshire 55 126 67 60 110% Above
West Mercia 134 352 409 121 91% Near miss
West Midlands 487 1349 1349 356 73% Below
Regional Sub Total 817 2142 2154 663 81%
North East County Durham 103 239 178 113 110% Above
Northumbria 257 500 670 412 160% Above
Teesside 117 259 259 129 110% Above
Regional Sub Total 477 998 1107 654 137%
East Bedfordshire 71 174 146 72 102% Above
Cambridgeshire 81 223 186 54 67% Below
Essex 177 690 423 171 96% Near miss
Hertfordshire 93 194 202 143 153% Above
Norfolk 97 261 187 52 54% Below
Suffolk 72 150 112 76 106% Above
Regional Sub Total 591 1692 1256 568 96%
North West Cheshire 130 678 229 165 127% Above
Cumbria 67 235 159 55 82% Below
Greater Manchester 473 1807 1255 572 121% Above
Lancashire 226 736 649 210 93% Near miss
Merseyside 280 476 287 210 75% Below
Regional Sub Total 1176 3932 2579 1212 103%
East Derbyshire 128 583 366 104 81% Below
Midlands Leicestershire & Rutland 128 484 348 133 104% Above
Lincolnshire 77 419 446 159 206% Above
Northamptonshire 78 186 193 50 64% Below
Nottinghamshire 170 423 441 128 75% Below
Regional Sub Total 581 2095 1794 574 99%
Yorkshire & Humberside 146 457 447 147 101% Above
Humberside North Yorkshire 80 217 284 89 111% Above
South Yorkshire 234 686 596 137 59% Below
West Yorkshire 375 1888 1354 458 122% Above
Regional Sub Total 835 3248 2681 831 99%
South East Hampshire 211 593 489 201 95% Near miss
Kent 192 377 253 140 73% Below
Surrey 80 171 130 47 59% Below
Sussex 154 390 309 119 77% Below
Thames Valley 216 654 302 156 72% Below
Regional Sub Total 853 2185 1483 663 78%
South West Avon & Somerset 185 720 687 171 92% Near miss
Devon/Cornwall 184 404 441 131 71% Below
Dorset 75 301 232 99 132% Above
Gloucestershire 64 154 278 76 119% Above
Wiltshire 66 77 80 85 128% Above
Regional Sub Total 574 1656 1718 562 98%
London London North 251 444 297 199 79% Below
London West 254 481 318 115 45% Below
London East 278 349 277 165 59% Below
London South 352 460 178 235 67% Below
Regional Sub Total 1133 1734 1070 714 63%
Wales Dyfed/Powys 64 157 157 37 58% Below
Gwent 99 225 181 68 69% Below
North Wales 92 256 12 45 49% Below
South Wales 209 838 610 236 113% Above
Regional Sub Total 464 1476 960 386 83%
ENGLAND & WALES 7500 21158 16802 6827 91%

11
3. Enhanced Community Punishment (ECP) - April to September 2004

ECP monitoring was introduced in October 2003 with a target of 25,000 commencements to be
achieved by the end of March 2004. The target was exceeded. In 2004-05 the target was
changed, placing the emphasis on completions. Over the first half of the year, the profiled target
was exceeded by 50%:

Year Target Completions Commencements Percent of target

2003/04 25,000 - 34,681 139%
2004/05 (Apr-Sep) 11,850 17,761 - 150%

Furthermore, the area breakdown shows:

• 39 areas exceeded their target

• A further 2 areas were within 8% of the target

The best performing areas were: The most serious under-achievers were:

• Dorset (352%) • Devon & Cornwall (64%)

• Suffolk (315%) • Avon & Somerset (67%)
• Leicestershire & Rutland (248%) • London North (70%)
• Derbyshire (247%) • Greater Manchester (85%)

12
 ECP Completions April 2004 - September 2004

Region Area name Profiled Compl Target Performance

Target etions Achieved

West Staffordshire 224 462 206% Above

Midlands Warwickshire 86 127 147% Above
West Mercia 211 260 123% Above
West Midlands 770 875 114% Above
Regional Sub-Total 1291 1724 134%
North County Durham 162 246 152% Above
East Northumbria 406 444 109% Above
Teesside 186 302 163% Above
Regional Sub-Total 753 992 132%
East Bedfordshire 112 188 168% Above
Cambridgeshire 128 275 216% Above
Essex 280 515 184% Above
Hertfordshire 147 318 216% Above
Norfolk 153 277 180% Above
Suffolk 114 358 315% Above
Regional Sub-Total 934 1931 207%
North Cheshire 205 343 167% Above
West Cumbria 106 171 161% Above
Greater Manchester 747 638 85% Below
Lancashire 357 330 92% Near miss
Merseyside 442 441 100% Above
Regional Sub-Total 1858 1923 104%
East Derbyshire 203 501 247% Above
Midlands Leicestershire & Rutland 203 503 248% Above
Lincolnshire 122 142 116% Above
Northamptonshire 123 234 191% Above
Nottinghamshire 268 429 160% Above
Regional Sub-Total 918 1809 197%
Yorkshire & Humberside 230 417 181% Above
Humberside North Yorkshire 126 291 230% Above
South Yorkshire 370 487 132% Above
West Yorkshire 593 882 149% Above
Regional Sub-Total 1320 2077 157%
South Hampshire 334 698 209% Above
East Kent 303 670 221% Above
Surrey 126 269 213% Above
Sussex 243 412 170% Above
Thames Valley 341 670 196% Above
Regional Sub-Total 1347 2719 202%
South Avon & Somerset 292 195 67% Below
West Devon/Cornwall 290 185 64% Below
Dorset 119 417 352% Above
Gloucestershire 101 93 92% Near miss
Wiltshire 105 127 121% Above
Regional Sub-Total 907 1017 112%
London London North 396 279 70% Below
London West 401 604 151% Above
London East 438 743 169% Above
London South 555 824 148% Above
London Sub Total 1790 2450 137%
Wales Dyfed/Powys 100 136 135% Above
Gwent 156 213 136% Above
North Wales 145 298 205% Above
South Wales 331 472 143% Above
Regional Sub-Total 732 1119 153%
England & Wales Total 11850 17761 150%
13
4. DTTOs – April to September 2004

Commencements

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 812 1579 2390 3201 4009 4847
Profile 926 1856 2861 4003 5017 6078 7259 8320 9405 10432 11596 13000
Percent 88% 85% 84% 80% 80% 80%

DTTOs, Cumulative, 2004/5

14000

12000

Actual
10000 Profile

8000

6000

4000

2000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Year Target Commencements Percent of target

2001/02 6,000 4,842 81%
2002/03 6,000 6,140 102%
2003/04 9,000 8,519 95%
2004/05 (Apr-Sep) 6,078 4,847 80%

The area breakdown shows that:

• Only 3 areas exceeded their profiled target.

• A further 10 were within 10% of meeting the target
• Leaving the vast majority, 32 areas, below target

The best performing areas were: The most serious under-achievers were:

• Leicestershire & Rutland (131%) • Hampshire (45%)

• Humberside (110%) • Cambridgeshire (49%)
• London North (105%) • Cumbria (50%)
• Bedfordshire (99%) • Devon & Cornwall (50%)

Completion Rate

A target for the completion rate of DTTOs was set for the first time in 2004-05. The target is for
areas to have at least 35% of their DTTOs completing successfully. The first half of 2004-05
shows that, nationally, the NPS is performing just below target at 33%. The area breakdown is
shown below:
14
 DTTOs Commenced April 2004 - September 2004

Region Area name Profiled Starts Target Performance

target Achieved

West Midlands Staffordshire 115 93 81% Below

Warwickshire 44 43 97% Near miss
West Mercia 108 87 80% Below
West Midlands 395 343 87% Below
Regional Sub Total 662 566 85%
North East County Durham 83 44 53% Below
Northumbria 208 125 60% Below
Teesside 95 76 80% Below
Regional Sub Total 386 245 63%
East Bedfordshire 57 57 99% Near miss
Cambridgeshire 65 32 49% Below
Essex 144 95 66% Below
Hertfordshire 76 66 87% Below
Norfolk 79 58 74% Below
Suffolk 58 39 67% Below
Regional Sub Total 479 347 72%
North West Cheshire 105 65 62% Below
Cumbria 54 27 50% Below
Greater Manchester 383 343 90% Near miss
Lancashire 183 173 94% Near miss
Merseyside 227 169 75% Below
Regional Sub Total 953 777 82%
East Midlands Derbyshire 104 74 71% Below
Leicestershire & Rutland 104 136 131% Above
Lincolnshire 63 52 83% Below
Northamptonshire 63 62 99% Near miss
Nottinghamshire 138 92 67% Below
Regional Sub Total 471 416 88%
Yorkshire & Humberside 118 130 110% Above
Humberside North Yorkshire 65 52 80% Below
South Yorkshire 190 136 72% Below
West Yorkshire 304 294 97% Near miss
Regional Sub Total 677 612 90%
South East Hampshire 171 77 45% Below
Kent 155 99 64% Below
Surrey 65 39 60% Below
Sussex 124 123 99% Near miss
Thames Valley 175 170 97% Near miss
Regional Sub Total 691 508 74%
South West Avon & Somerset 150 101 67% Below
Devon/Cornwall 149 75 50% Below
Dorset 61 57 94% Near miss
Gloucestershire 52 47 91% Near miss
Wiltshire 54 30 56% Below
Regional Sub Total 465 310 67%
London London North 230 241 105% Above
London West 228 199 87% Below
London East 217 180 83% Below
London South 244 206 85% Below
Regional Sub Total 918 826 90%
Wales Dyfed/Powys 52 41 80% Below
Gwent 80 62 77% Below
North Wales 74 41 55% Below
South Wales 170 96 57% Below
Regional Sub Total 376 240 64%
ENGLAND & WALES 6078 4847 80%
15
 DTTOs Completion Rate April 2004 - September 2004

Region Area name Target Performance

Achieved
West Midlands Staffordshire 13% Below
Warwickshire 37% Above
West Mercia 32% Near miss
West Midlands 42% Above
West Midlands Region 35% Above
North East County Durham 40% Above
Northumbria 54% Above
Teesside 41% Above
North East Region 46% Above
East Bedfordshire 44% Above
Cambridgeshire 47% Above
Essex 20% Below
Hertfordshire 28% Below
Norfolk 21% Below
Suffolk 35% Above
East Region 32% Near miss
North West Cheshire 27% Below
Cumbria 44% Above
Greater Manchester 37% Above
Lancashire 36% Above
Merseyside 43% Above
North West Region 38% Above
East Midlands Derbyshire 41% Above
Leicestershire & Rutland 37% Above
Lincolnshire 47% Above
Northamptonshire 25% Below
Nottinghamshire 29% Below
East Midlands Region 35% Above
Yorkshire & Humberside 31% Near miss
Humberside North Yorkshire 16% Below
South Yorkshire 20% Below
West Yorkshire 23% Below
Yorkshire & Humberside Region 23% Below
South East Hampshire 29% Below
Kent 23% Below
Surrey 29% Below
Sussex 34% Near miss
Thames Valley 25% Below
South East Region 28% Below
South West Avon & Somerset 24% Below
Devon & Cornwall 29% Below
Dorset 52% Above
Gloucestershire 22% Below
Wiltshire 11% Below
South West Region 30% Near miss
London London East 21% Below
London North 31% Near miss
London South 51% Above
London West 24% Below
London Region 33% Near miss
Wales Dyfed/Powys 36% Above
Gwent 44% Above
North Wales 39% Above
South Wales 37% Above
Wales Region 39% Above
ENGLAND & WALES 33% Near miss
16
5. Basic Skills - April to September 2004

Basic Skills Starts

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 1917 3885 6093 8489 10801 14173
Profile 1920 3840 5760 7680 9280 11520 14400 17280 20480 24000 27840 32000
Percent 100% 101% 106% 111% 116% 123%

Basic Skills Starts, Cumulative, 2004/5

35000

30000

Actual
25000 Profile

20000

15000

10000

5000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Over the first half of 2004-05, performance has exceeded the profiled target and improved each
month.

Year Target Commencements Percent of target

2002/03 6,000 5,983 100%
2003/04 16,000 14,971 94%
2004/05 (Apr-Jun) 11,520 14,173 123%

The area breakdown shows that:

• 29 areas exceeded their target

• A further 2 areas achieved over 90% of their target

The best performing areas were: The most serious under-achievers were:

• West Yorkshire (283%) • Cumbria (44%)

• Wiltshire (245%) • South Wales (50%)
• Humberside (230%) • Dyfed-Powys (53%)
• Lincolnshire (216%) • West Midlands (54%)
• Lancashire (210%) • London West (56%)

17
Basic Skills Awards

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 445 842 1336 1924 2545 3386
Profile 480 960 1440 1920 2320 2960 3680 4400 5120 5920 6880 8000
Percent 93% 88% 93% 100% 110% 114%

Basic Skills Awards, Cumulative, 2004/5

9000

8000

7000 Actual
Profile
6000

5000

4000

3000

2000

1000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Performance over the first half of 2004-05 has exceeded the profile target.

Year Target Awards Percent of target

2002/03 1,000 848 85%
2003/04 4,000 2,815 70%
2004/05 (Apr-Sep) 2,960 3386 114%

However, the area breakdown shows large variations with a number of areas exceeding their
target, some quite substantially. In total:

• 26 areas exceeded their target

• A further three areas achieved over 90% of their target

The best performing areas were: The most serious under-achievers were:

• Humberside (434%) • London South (38%)

• Norfolk (253%) • West Midlands (41%)
• Cheshire (252%) • Devon & Cornwall (41%)
• Cambridgeshire (229%) • Gwent (44%)
• County Durham (205%) • Hertfordshire (46%)

18
 Basic Skills, April 2004 - September 2004

Region Area Profiled Starts % Profiled Performance Profiled Awards % Profiled Performanc
Starts Target against Awards Target e against
Target Achieved starts Target Achieved awards

West Staffordshire 218 207 95% Near miss 56 74 132% Above

Midlands Warwickshire 84 116 138% Above 22 20 93% Near miss
West Mercia 205 125 61% Below 53 58 110% Above
West Midlands 748 403 54% Below 192 78 41% Below
Regional Sub Total 1255 851 68% 322 230 71%
North East County Durham 158 225 143% Above 41 83 205% Above
Northumbria 394 654 166% Above 101 116 114% Above
Teesside 180 288 160% Above 46 82 177% Above
Regional Sub Total 732 1167 159% 188 281 149%
East Bedfordshire 109 95 87% Below 28 23 82% Below
Cambridgeshire 124 163 131% Above 32 73 229% Above
Essex 272 169 62% Below 70 70 100% Above
Hertfordshire 143 144 101% Above 37 17 46% Below
Norfolk 149 183 123% Above 38 97 253% Above
Suffolk 110 79 72% Below 28 22 78% Below
Regional Sub Total 908 833 92% 233 302 129%
North West Cheshire 199 269 135% Above 51 129 252% Above
Cumbria 103 45 44% Below 27 16 60% Below
Greater Manchester 726 884 122% Above 187 191 102% Above
Lancashire 347 728 210% Above 89 61 68% Below
Merseyside 430 887 206% Above 110 155 140% Above
Regional Sub Total 1806 2813 156% 464 552 119%
East Derbyshire 197 229 116% Above 51 34 67% Below
Midlands Leicestershire & Rutland 197 264 134% Above 51 45 89% Below
Lincolnshire 119 256 216% Above 30 54 177% Above
Northamptonshire 119 156 131% Above 31 26 85% Below
Nottinghamshire 261 372 143% Above 67 59 88% Below
Regional Sub Total 893 1277 143% 229 218 95%
Yorkshire & Humberside 224 516 230% Above 58 250 434% Above
Humberside North Yorkshire 123 223 181% Above 32 51 162% Above
South Yorkshire 359 489 136% Above 92 92 100% Above
West Yorkshire 577 1633 283% Above 148 249 168% Above
Regional Sub Total 1283 2861 223% 330 642 195%
South East Hampshire 325 501 154% Above 83 119 143% Above
Kent 295 211 72% Below 76 102 135% Above
Surrey 123 154 125% Above 32 54 171% Above
Sussex 236 316 134% Above 61 102 168% Above
Thames Valley 332 362 109% Above 85 95 112% Above
Regional Sub Total 1310 1544 118% 336 472 140%
South West Avon & Somerset 284 336 118% Above 73 46 63% Below
Devon/Cornwall 282 301 107% Above 72 30 41% Below
Dorset 115 215 187% Above 30 60 203% Above
Gloucestershire 98 100 102% Above 25 46 182% Above
Wiltshire 102 250 245% Above 26 47 179% Above
Regional Sub Total 882 1202 136% 227 229 101%
London London North 385 216 56% Below 99 100 101% Above
London West 390 217 56% Below 100 70 70% Below
London East 426 288 68% Below 110 101 92% Near miss
London South 540 419 78% Below 139 53 38% Below
London Sub Total 1740 1140 66% 447 324 72%
Wales Dyfed/Powys 98 52 53% Below 25 25 100% Above
Gwent 152 131 86% Below 39 17 44% Below
North Wales 141 140 99% Near miss 36 35 97% Near miss
South Wales 321 162 50% Below 83 59 71% Below
Regional Sub Total 712 485 68% 183 136 74%
ENGLAND & WALES 11520 14173 123% 2960 3386 114%

19
6. Race and Ethnic Monitoring

Home Secretary’s Race Equality Targets – Monitoring at March 2003

At the end of December 2000, 9.8% of probation staff were from minority ethnic backgrounds (see
regional breakdown below) compared with a target of 8.4% set for 2009. Probation Statistics
published for the year ending March 2003 (the latest available) show that overall the representation
of minority ethnic groups in NPS staff for England and Wales, was 11.3% against 9% in the Labour
Force Survey 2001 (LFS).

All of the regional targets have already been met across the NPS with some significant
improvements since 2000. Some additional achievements have been made:

• The first minority ethnic chief officer was appointed in 2001.

• There are 6 minority ethnic board chairs. (None of the previous 54 committee chairs was.)

• There are presently 84 minority ethnic board members (there were only a handful previously on
probation committees).

• There are particularly encouraging trends in specific probation areas. Bedfordshire, Greater
Manchester, Leicestershire & Rutland, London, Merseyside, Nottinghamshire, South Yorkshire,
Warwickshire, West Midlands & West Yorkshire all indicate that over 10% of their staff are from
minority ethnic groups. As these are local areas with significant clusters of people from
minority ethnic communities, it reflects a Service that is increasingly representative of the
communities it seeks to serve.

• ACO/Area Manager grades have seen a small rise from 13 at the end of 2001 to 15 at the end
of March 2003. A scheme to provide for development needs such as mentoring and coaching
is being implemented to identify and develop talented minority ethnic staff.

• 9.2% of senior probation officers (middle managers) are from minority ethnic groups. This has
increased from 8.6% in 2001 and exceeds the March 2009 target of 6.5%.

• Overall the March 2003 figures show the proportion of minority ethnic main grade probation
officers at 12.1%.

• Each of the 42 probation boards published a Race Equality Scheme by 31st May 2002. The
Actions Plans within each of these Schemes will help to ensure that the NPS, as an
organisation, fulfils its duties under the Race Relations (Amendment) Act 2000 and promotes
race equality and equality of opportunity for all staff.

• Implementation of race and ethnic monitoring according to the Census 2001 16+1
categorisation.

• More focussed approaches to work with racially motivated offenders are being developed.
Interventions are being tailored to minority ethnic offenders and community safety work with
minority ethnic groups is being reviewed.

The table below shows performance against regional targets as at December 2000 and March
2003 along with the 2009 targets.

20
Region Target set 2000 2003 Above/Below
Achieved Achieved Target
West Midlands 11.6 13.3 18.0 Above
North East 1.4 1.7 4.0 Above
East 4.9 4.9 6.1 Above
North West 5.4 6.1 8.4 Above
East Midlands 7.2 8.6 10.2 Above
Yorks & Humber 5.1 8.4 9.7 Above
South East 3.6 4 5.0 Above
South West 2.6 3.3 3.6 Above
London 26.5 30.2 26.6 Above
Wales 1.7 2.3 3.9 Above

England & Wales 8.4 9.8 11.3 Above

Missing Data

The 16+1 census classification of race and ethnicity became mandatory in April 2003. In
Performance Report 13, we published data from RDS (from Areas’ quarterly listings, formerly Form
20 returns) showing the proportion of new orders and licences made between January and April
2004 that did not have a correctly entered race and ethnic classification.

The table below shows the proportion of new orders and licences made between April and June
2004 that did not have a correctly entered race and ethnic. Any codes that do not match the 16+1
classification are regarded as missing. This shows the situation getting better in most areas but
London is a major concern with almost a third of all new orders and over 40% of licenses missing
the ethnic classification code. This data will continue be monitored routinely on a quarterly basis
and may become a cash-linked target included in the weighted scorecard in 2005-06.

21
Persons commencing supervision by the Probation Service April 2004 - June 2004

Region/Area Court orders Licences

Total Ethnic code % with Total Ethnic code % with
commencing missing missing code Refusals % refusals commencinmissing missing code Refusals % refusals
West Midlands
Staffordshire 704 16 2.3 2 0.3 221 11 5.0 1 0.5
Warwickshire 318 11 3.5 0 0.0 48 4 8.3 0 0.0
West Mercia 579 8 1.4 0 0.0 342 22 6.4 1 0.3
West Midlands data not yet received
North East
Durham 462 0 0.0 0 0.0 89 1 1.1 0 0.0
Northumbria 1,086 31 2.9 1 0.1 265 11 4.2 0 0.0
Teesside 685 6 0.9 1 0.1 170 5 2.9 0 0.0
East of England
Bedfordshire 418 70 16.7 0 0.0 102 28 27.5 1 1.0
Cambridgeshire 516 10 1.9 10 1.9 128 8 6.3 0 0.0
Essex 877 146 16.6 4 0.5 227 34 15.0 0 0.0
Hertfordshire 542 43 7.9 2 0.4 111 20 18.0 0 0.0
Norfolk 523 38 7.3 0 0.0 99 8 8.1 0 0.0
Suffolk 421 19 4.5 9 2.1 92 4 4.3 0 0.0
North West
Cheshire 552 13 2.4 2 0.4 165 3 1.8 1 0.6
Cumbria 385 52 13.5 1 0.3 136 6 4.4 1 0.7
Lancashire 1,209 33 2.7 1 0.1 307 8 2.6 2 0.7
Greater Manchester 2,674 125 4.7 31 1.2 1,066 104 9.8 29 2.7
Merseyside 1,344 115 8.6 2 0.1 340 23 6.8 0 0.0
East Midlands
Derbyshire 717 15 2.1 4 0.6 198 11 5.6 2 1.0
Leicestershire 646 8 1.2 0 0.0 188 15 8.0 0 0.0
Lincolnshire 393 4 1.0 2 0.5 76 9 11.8 0 0.0
Northamptonshire 393 52 13.2 1 0.3 135 4 3.0 1 0.7
Nottinghamshire 845 109 12.9 6 0.7 255 15 5.9 4 1.6
Yorkshire & Humberside
Humberside 720 12 1.7 0 0.0 254 16 6.3 0 0.0
North Yorkshire 510 2 0.4 0 0.0 132 3 2.3 0 0.0
South Yorkshire 1,161 26 2.2 3 0.3 402 14 3.5 0 0.0
West Yorkshire 2,337 6 0.3 14 0.6 636 8 1.3 8 1.3
South East
Hampshire 1,145 67 5.9 6 0.5 285 27 9.5 0 0.0
Kent 674 0 0.0 5 0.7 320 0 0.0 25 7.8
Surrey 407 37 9.1 1 0.2 71 13 18.3 0 0.0
Sussex 812 21 2.6 7 0.9 190 36 18.9 3 1.6
Thames Valley 950 73 7.7 4 0.4 208 12 5.8 1 0.5
South West
Avon & Somerset 580 20 3.4 0 0.0 205 16 7.8 0 0.0
Devon & Cornwall 582 16 2.7 1 0.2 194 14 7.2 1 0.5
Dorset 308 54 17.5 0 0.0 96 33 34.4 3 3.1
Gloucestershire 302 22 7.3 0 0.0 91 13 14.3 0 0.0
Wiltshire 268 27 10.1 2 0.7 52 6 11.5 0 0.0
London
Inner London 1,110 325 29.3 7 0.6 586 246 42.0 2 0.3
Outer London 2,506 796 31.8 16 0.6 744 310 41.7 7 0.9
Wales
Dyfed-Powys 296 52 17.6 0 0.0 48 7 14.6 0 0.0
Gwent 478 40 8.4 0 0.0 110 6 5.5 0 0.0
North Wales 463 13 2.8 1 0.2 113 6 5.3 0 0.0
South Wales 1,147 18 1.6 2 0.2 333 11 3.3 0 0.0
Total 33045 2551 7.7 148 0.4 9830 1151 11.7 93 0.9

Total excl. London 29,429 1,430 4.9 125 0.4 8,500 595 7.0 84 1.0

22
7. Sickness Absence - April to September 2004

From 1st July 2001, local areas were required to monitor sickness absence using a standard
format and provide quarterly monitoring returns to the NPD. Reporting was increased to monthly
in July 2002.

The target for 2002-03 was 10 days or fewer sickness absences per employee. This was reduced
to an average of 9 days per employee for 2003-04.

Many areas already have good systems for monitoring and managing absence and such good
practice is being shared across the national HR network.

This includes:

• A ‘Case Management’ approach to tackling long term absence.

• Monthly statistical feedback to line managers.
• Return to work interviews.
• Probation Board reports.
• Automatic referral to occupational health.
• Healthy Roadshows.
• Stress counselling/health care services.
• Constant chasing.

The national headline figure for 2003/04 was 12.3 days, up from 11.9 in 2002/03. There has been
some improvement in the first half of 2004-05 with on average 11.5 days lost due to staff sickness.
The average number of days’ absence per employee is split by long and short-term sickness to
highlight the variation in performance between areas.

Seven areas are currently achieving the target by having fewer than 9 days sickness per employee
per year, with a further 7 areas achieving the old target by having fewer than 10 days.

The best performing areas were: The most serious under-achievers were:

• North Yorkshire (7.2) • London North (20.6)

• Derbyshire (7.3) • London West (20.3)
• Bedfordshire (7.6) • North Wales (16.8)
• West Yorkshire (7.9) • London South (15.5)
• Sussex (8.1) • London East (15.4)

Details of area and regional performance are shown on the next page.

23
 Sickness Absence, April 2004 - September 2004

Region Area Short Long DDA - Total Total Ave Ave Ave Average Performance
term term related days staff days days days days (target = 9
sickness sickness sickness lost years Short Long DDA - absence days)
term term related
West Staffordshire 957 872 0 1830 192 5.0 4.5 0.0 9.5 Near miss
Midlands Warwickshire 366 618 195 1179 92 4.0 6.8 2.1 12.9 Above
West Mercia 879 1017 81 1977 179 4.9 5.7 0.5 11.0 Above
West Midlands 3163 2873 0 6036 504 6.3 5.7 0.0 12.0 Above
Regional Sub Total 5365 5380 276 11021 967 5.5 5.6 0.3 11.4
North East County Durham 512 886 0 1398 131 3.9 6.8 0.0 10.7 Above
Northumbria 1485 2405 0 3890 314 4.7 7.7 0.0 12.4 Above
Teesside 782 1261 78 2121 152 5.1 8.3 0.5 13.9 Above
Regional Sub Total 2779 4552 78 7409 597 4.7 7.6 0.1 12.4
East Bedfordshire 518 369 0 887 116 4.5 3.2 0.0 7.6 Below
Cambridgeshire 422 472 144 1037 107 3.9 4.4 1.3 9.7 Near miss
Essex 1333 1138 0 2471 209 6.4 5.4 0.0 11.8 Above
Hertfordshire 410 486 86 983 92 4.5 5.3 0.9 10.7 Above
Norfolk 963 393 64 1420 130 7.4 3.0 0.5 10.9 Above
Suffolk 502 428 0 930 99 5.1 4.3 0.0 9.4 Near miss
Regional Sub Total 4148 3285 294 7727 753 5.5 4.4 0.4 10.3
North West Cheshire 652 1246 47 1945 176 3.7 7.1 0.3 11.1 Above
Cumbria 469 394 274 1137 75 6.2 5.2 3.6 15.1 Above
Greater Manchester 3039 4450 0 7489 616 4.9 7.2 0.0 12.2 Above
Lancashire 1694 1837 127 3657 304 5.6 6.0 0.4 12.0 Above
Merseyside 1149 3418 353 4920 370 3.1 9.2 1.0 13.3 Above
Regional Sub Total 7003 11345 801 19149 1541 4.5 7.4 0.5 12.4
East Derbyshire 705 536 9 1250 171 4.1 3.1 0.1 7.3 Below
Midlands Leicestershire & Rutland 1255 851 0 2106 230 5.5 3.7 0.0 9.2 Near miss
Lincolnshire 817 215 225 1257 110 7.5 2.0 2.1 11.5 Above
Northamptonshire 7129 7593 0 14722 1355 5.3 5.6 0.0 10.9 Above
Nottinghamshire 631 1909 330 2870 276 2.3 6.9 1.2 10.4 Above
Regional Sub Total 10537 11104 564 22205 2141 4.9 5.2 0.3 10.4
Yorkshire & Humberside 1365 1253 48 2666 213 6.4 5.9 0.2 12.5 Above
Humberside North Yorkshire 389 434 0 823 114 3.4 3.8 0.0 7.2 Below
South Yorkshire 1331 1643 413 3387 350 3.8 4.7 1.2 9.7 Near miss
West Yorkshire 1920 2698 0 4618 587 3.3 4.6 0.0 7.9 Below
Regional Sub Total 5004 6028 461 11494 1264 4.0 4.8 0.4 9.1
South East Hampshire 1405 937 0 2342 263 5.4 3.6 0.0 8.9 Below
Kent 819 2074 16 2909 228 3.6 9.1 0.1 12.8 Above
Surrey 522 465 25 1012 118 4.4 4.0 0.2 8.6 Below
Sussex 790 508 130 1428 177 4.5 2.9 0.7 8.1 Below
Thames Valley 1982 1695 66 3743 298 6.7 5.7 0.2 12.6 Above
Regional Sub Total 5518 5679 237 11434 1083 5.1 5.2 0.2 10.6
South West Avon & Somerset 2327 817 0 3144 257 9.1 3.2 0.0 12.2 Above
Devon & Cornwall 842 1465 0 2307 216 3.9 6.8 0.0 10.7 Above
Dorset 376 553 0 929 94 4.0 5.9 0.0 9.9 Near miss
Gloucestershire 317 463 0 780 78 4.1 5.9 0.0 10.0 Above
Wiltshire 230 437 0 667 69 3.3 6.3 0.0 9.6 Near miss
Regional Sub Total 4091 3735 0 7827 714 5.7 5.2 0.0 11.0
London London East 1530 1322 54 2906 189 8.1 7.0 0.3 15.4 Above
London North 2296 1832 1 4130 200 11.5 9.1 0.0 20.6 Above
London South 1990 1864 2 3855 249 8.0 7.5 0.0 15.5 Above
London West 1907 2077 74 4058 200 9.5 10.4 0.4 20.3 Above
London Central 2557 2165 0 4723 415 6.2 5.2 0.0 11.4 Above
London London Sub Total 10281 9261 131 19673 1253 8.2 7.4 0.1 15.7
Wales Dyfed-Powys 353 525 64 942 71 5.0 7.4 0.9 13.3 Above
Gwent 701 451 0 1152 113 6.2 4.0 0.0 10.2 Above
North Wales 566 1370 0 1935 115 4.9 11.9 0.0 16.8 Above
South Wales 1210 2098 0 3308 269 4.5 7.8 0.0 12.3 Above
Regional Sub Total 2829 4443 64 7336 568 5.0 7.8 0.1 12.9
ENGLAND & WALES 57554 64814 2907 125275 10882 5.3 6.0 0.3 11.5

24
8. Victim Contact – April to June 2004

'Bold Steps' makes it clear that the National Probation Service delivers services to victims as well
as offenders. The importance of this area of practice is reflected in Stretch Objective 6, namely
”providing a quality service to the victims of serious sexual and other violent crime".

Period Number of Number of Percentage of

covered named victims victims victims
contacted contacted
April-01 to 15,041 9,523 63%
March-02
April-02 to 15,904 12,949 81%
March-03
Apr-03 to 15,647 14,276 91%
Mar-04
Apr-04 to 3,909 3,604 93%
Jun-04

The National Standard for victim contact work is that probation areas should offer face-to-face
contact between the victim (or family) and a member of the probation service (or agent) within 8
weeks of the offender being sentenced. The NPS target is to make initial contact within that
timescale in 85% of all eligible cases. This was exceeded in 2003/04 and performance continues
to improve in 2004/05 with 93% of victims contacted in accordance with the national standard.

Further analysis of the figures shows that:

• 39 areas met or exceeded the 85% target and are classed as green
• 2 area made contact within 5% of the target and are amber
• Only 1 area fell more than 5% short of the target

These areas hit 100%: The areas failing to achieve the target were:

• County Durham • West Mercia (77%)

• Cumbria • Lancashire (81%)
• Leicestershire & Rutland • Lincolnshire (83%)
• South Yorkshire
• Surrey
• Dorset
• Wiltshire

25
 All Cases, April 2004 - June 2004

Region Area Number of No. contacted Target Performance

named within 8 weeks achieved
victims
West Midlands Staffordshire 264 251 95% On or Above
Warwickshire 55 53 96% On or Above
West Mercia 57 44 77% Below
West Midlands 330 285 86% On or Above
West Midlands Total 706 633 94%
North East Northumbria 77 75 97% On or Above
Teesside 46 42 91% On or Above
County Durham 17 17 100% On or Above
North East Total 140 134 98%
East Bedfordshire 67 60 90% On or Above
Cambridgeshire 42 41 98% On or Above
Essex 70 65 93% On or Above
Hertfordshire 30 28 93% On or Above
Norfolk 43 39 91% On or Above
Suffolk 21 20 95% On or Above
East Total 273 253 88%
North West Cheshire 71 69 97% On or Above
Cumbria 24 24 100% On or Above
Lancashire 107 87 81% Near miss
Merseyside 149 146 98% On or Above
Greater Manchester 294 279 95% On or Above
North West Total 645 605 92%
East Midlands Derbyshire 105 97 92% On or Above
Leicestershire & Rutland 75 75 100% On or Above
Lincolnshire 41 34 83% Near miss
Northamptonshire 48 46 96% On or Above
Nottinghamshire 101 98 97% On or Above
East Midlands Total 370 350 97%
Yorkshire & Humberside 81 75 93% On or Above
Humberside North Yorkshire 45 39 87% On or Above
South Yorkshire 126 126 100% On or Above
West Yorkshire 228 225 99% On or Above
Yorkshire & Humberside Total 480 465 93%
South East Hampshire 79 75 95% On or Above
Kent 87 83 95% On or Above
Surrey 21 21 100% On or Above
Sussex 106 105 99% On or Above
Thames Valley 102 98 96% On or Above
South East Total 395 382 89%
South West Avon & Somerset 92 90 98% On or Above
Dorset 30 30 100% On or Above
Gloucestershire 18 16 89% On or Above
Wiltshire 24 24 100% On or Above
Devon/Cornwall 88 86 98% On or Above
South West Total 252 246 95%
London Total 455 386 85% On or Above
Wales Gwent 38 37 97% On or Above
North Wales 33 32 97% On or Above
South Wales 114 113 99% On or Above
Dyfed/Powys 8 8 100% On or Above
Wales Total 193 190 98%
England & Wales Total 3909 3644 93%
26
9. Pre-Sentence Reports (PSRs) – Timeliness in Magistrates' Courts April 2003 - March 2004

The aim is to improve the timeliness of the NPS reports (PSRs) to the magistrates' courts.
National Standards specify that the report should be provided within 15 working days.

The figures presented here do not reflect those occasions on which courts adjourn for longer than
15 days, i.e. where the court's timetable is satisfied but the National Standard is not.

In some local areas, discussions with sentencers continue to try to ensure that PSRs are only
sought on cases where a community penalty or imprisonment is the likely outcome. Capacity
issues are increasingly important in the light of OASys and local workload agreements.

Performance peaked in 2001/2 when this was a cash performance-linked measure and fell sharply
last year. The first half of 2004-05 shows some improvement on last year’s performance.

1996-97 55%
1997-98 58%
1998-99 63%
1999-00 68%
2000-01 75%
2001-02 79%
2002-03 78%
2003-04 65%
2004-05 (Apr-Sep) 78%

Year No. provided in No. provided within % meeting

response to 15 working days of standard
request request
2002/03 119,875 93,322 78%
2003/04 110,712 72,141 65%
2004/05 (Apr-Sep) 69,844 54,336 78%

Four areas met or exceeded the 90% target.

The best performing areas were: The most serious under-achievers were:

• Humberside (92%) • West Mercia (47%)

• Dyfed/Powys (92%) • Devon/Cornwall (50%)
• Leicestershire & Rutland (91%) • Norfolk (52%)
• Teesside (90%) • Gloucestershire (53%)

Details of area and regional performance are shown on the next page.

27
 Timeliness of Court Reports to Magistrates Court
April to Sptember 2004

Probation Area Number Number Performance

provided in provided within against 15 day
response to 15 working standard
request days of request

Avon & Somerset 1262 691 55%

Bedfordshire 899 589 66%
Cambridgeshire 892 773 87%
Cheshire 1049 926 88%
Cumbria 772 587 76%
Derbyshire 1583 1257 79%
Devon/Cornwall 1394 702 50%
Dorset 726 649 89%
County Durham 988 811 82%
Essex 1752 1102 63%
Gloucestershire 573 301 53%
Greater Manchester 4878 4119 84%
Hampshire 2439 1823 75%
Hertfordshire 1135 807 71%
Humberside 1430 1320 92%
Kent 1676 1142 68%
Lancashire 2146 1890 88%
Leicestershire & Rutland 1544 1398 91%
Lincolnshire 930 807 87%
Merseyside
Norfolk 806 420 52%
Northamptonshire 765 605 79%
Northumbria 2462 2029 82%
North Yorkshire 912 758 83%
Nottinghamshire 2226 1708 77%
South Yorkshire 2244 1977 88%
Staffordshire 1598 1265 79%
Suffolk 880 681 77%
Surrey 638 484 76%
Sussex 1808 1436 79%
Teesside 1414 1269 90%
Thames Valley 1759 1074 61%
Warwickshire 196 149 76%
West Mercia 1309 611 47%
West Midlands 6339 5588 88%
West Yorkshire 2786 2303 83%
Wiltshire 674 520 77%
London 7788 5574 72%
Dyfed/Powys 650 595 92%
Gwent 983 694 71%
North Wales 914 677 74%
South Wales 2625 2225 85%
England and Wales 69844 54336 78%

28
10. Weighted Scorecard Q2 2004-05

The Weighted Scorecard covering April to September 2004 is shown in below. In addition to the
table, the information has been presented to highlight the variations in performance between
areas.

The table shows comparisons between the latest position and that in the previous. It shows that:

The most improving areas are: The most declining areas are:

• Cambridgeshire (Band 2) • Cumbria (Band 3)

• Wiltshire (Band 2) • Norfolk (Band 3)
• Dorset (Band 1) • South Wales (Band 3)
• Humberside (Band 1) • Bedfordshire (Band 2)
• Greater Manchester (Band 2) • Merseyside (Band 3)
• Gloucestershire (Band 3) • Thames Valley (Band 3)

29
 Weighted Scorecard Quarter 2, 2004/05

Area name Performance Performance Overall Position Position Difference

against against Performance now last time
Target Average
Dorset 45 42 88 1 10 9
Leicestershire & Rutland 40 46 86 2 1 -1
Teesside 42 39 82 3 8 5
Humberside 42 39 80 4 13 9
Sussex 27 46 74 5 2 -3
Lincolnshire 38 33 70 6 6 0
County Durham 37 30 68 7 3 -4
West Yorkshire 31 32 63 8 16 8
Northumbria 34 28 63 9 5 -4
Warwickshire 33 30 63 10 11 1
Cheshire 30 32 62 11 7 -4
North Yorkshire 22 25 46 12 9 -3
Bedfordshire 17 21 37 13 4 -9
Greater Manchester 12 9 21 14 23 9
Hampshire 4 10 15 15 20 5
Lancashire 3 6 9 16 12 -4
Hertfordshire 1 6 7 17 19 2
Derbyshire 5 1 6 18 22 4
West Mercia 6 -5 1 19 14 -5
Wiltshire 5 -5 0 20 36 16
Cambridgeshire 2 -3 0 21 39 18
Gloucestershire -1 -3 -4 22 31 9
Northamptonshire 0 -6 -5 23 30 7
Suffolk -5 -1 -6 24 21 -3
Thames Valley -5 -6 -11 25 18 -7
Dyfed/Powys -12 -3 -15 26 32 6
Surrey -4 -12 -15 27 29 2
Staffordshire -2 -17 -19 28 26 -2
North Wales -14 -6 -20 29 27 -2
Gwent -9 -13 -21 30 28 -2
Norfolk -12 -10 -22 31 15 -16
South Yorkshire -12 -15 -27 32 33 1
Merseyside -6 -23 -29 33 25 -8
South Wales -17 -24 -41 34 24 -10
Essex -20 -21 -41 35 34 -1
Cumbria -26 -18 -44 36 17 -19
Kent -23 -23 -46 37 35 -2
Nottinghamshire -29 -29 -58 38 37 -1
London East -50 -21 -71 39 38 -1
London South -53 -32 -85 40 41 1
West Midlands -38 -54 -91 41 44 3
Avon & Somerset -51 -43 -95 42 42 0
London North -69 -46 -115 43 43 0
London West -76 -54 -131 44 45 1
Devon & Cornwall -76 -60 -137 45 40 -5

Please note:
The above relates to data covering the period April 2004 - September 2004

Position last time relates to the last update of the weighted scorecard which covered the following
period: April 2004 - June 2004

The full list of measures included with weightings in brackets is:

accredited progammes (10); enforcement (7); compliance (4); appointments arranged (2);
appointments kept (2); DTTO starts (7.5); DTTO completion rate (7.5) basic skills starts (7.5);
basic skills awards (7.5); and ECP completions (10).

Accredited programmes, DTTOs, ECP and basic skills have been capped so areas will not get any
extra credit for scores over 120% in each of these indicators.

30
 Dorset
100 Leicestershire & Rutland
Teesside
Humberside
Sussex
Lincolnshire
BAND 1
County Durham
West Yorkshire
Northumbria
Warwickshire
50
Cheshire
North Yorkshire
Bedfordshire
BAND 2 Greater Manchester
Hampshire
Lancashire
Hertfordshire
Derbyshire
0 West Mercia
Wiltshire
Cambridgeshire
BAND 3 Gloucestershire
Northamptonshire
Suffolk
Thames Valley
Dyfed/Powys
-50 Surrey
Staffordshire
North Wales
Gwent
BAND 4 Norfolk
South Yorkshire
Merseyside
South Wales
Essex
-100
Cumbria
Kent
Nottinghamshire
BAND 5 London East
London South
West Midlands
Avon & Somerset
London North
-150 London West
Devon & Cornwall

31
 Appendix 1

Timetable for Performance Reports

Report Due date

Performance Report 13 Aug 2004

April - June 2004

Performance Report 14 Nov 2004

April - September 2004

Performance Report 15 Feb 2005

April - December 2004

Performance Report 16 May 2005

2004/5 year-end report

32