Professional Documents
Culture Documents
Management 101
Management 101
Objective: Enable supervisors to drive performance and accountability for themselves and their employees. Specific Outcomes for Participants
Develop skills for setting goals, coaching and motivating, and developing employees Develop confidence in providing leadership and managing performance Develop skills for effective performance management Develop knowledge of best practices for retaining and increasing staff productivity Develop an action plan for personal and career development
Structure of Program
Program consists of five sub-sections - where the participants will be engaged in highly interactive experiences designed to: Test their knowledge of the supervisory subject matter Provide them with practical tools and techniques for supervision Involve them in sharing experiences and discussing application of the tools and techniques Allow them opportunity to practice the techniques in a safe environment Provide them with expert feedback on their abilities
Individual leadership strengths / weaknesses Fundamental communication and influence skills Effective goal setting Effective prioritizing
Develop strategies for managing different employees - differently Use conflict and influence techniques to improve communications and productivity Understand methods for positive impact on performance and morale Define measurable objectives Translate these into weekly priorities Delegate efficiently Deliver constructive performance feedback Deliver praise and reinforce performance Use reward strategies that motivate individual success Prepare for the performance review legal dos / donts Conduct a performance review meeting Identify employee development needs Create a development plan Manage team morale Improve team process Solve problems efficiently
Langdon / Some Other Leadership profile instrument Conflict Management Guide Motivation checklist
SMART guidelines Priorities Template Goal Setting Process Feedback Template Rewards Checklist Counseling Guidelines
Fundamentals of performance review Keys to employee development Managing up Fundamentals of team performance Keys to team development
Review Checklist 2.5 rule Four Step Review Process Influence / Power Matrix Team Review Checklist Process Management Model (SIPOC) Four Step Problem Resolution Process
Management Strategies
Application Activity
Action Plan
Management Strategies
Conduct Motivation Exercise. Review the drivers of motivation. Use research from First Break All The Rules regarding strategies of successful managers.
10 min.
Group Activity
Conduct Supervisor Competency Model Exercise. Review the basis of leadership, communications styles, and management strengths and weaknesses related to the Langdon / Some Other Profile Instrument.
50 min.
Application Activity
Conduct Supervisor Competency Model Application Exercise. Review the how tos of employing the instrument in the real world. The focus is on treating individuals differently in order to shape specific motivational strategies. Conduct Supervisor Competency Model Planning Exercise. Participants apply the tool / techniques to a specific individual selected from the pre-work preparation.
60 min.
Action Plan
Conduct Action Learning Activity. Participants develop individual action plans to develop the values and skills that will further their effectiveness as a supervisor.
10 min.
Management Strategies
Introduce objective setting phase of supervision. Provide a format for SMART objectives to develop clear performance expectations. Discuss / demonstrate using examples of effective and ineffective objectives.
20 min.
Group Activity
Conduct Objectives Development Exercise. Direct participants to select a prework situation / employee for which they can develop performance objectives. Introduce the Priority Management Template. Provide a format for managing, revising, reorganizing and delegating weekly project and work activities. Provide a Four-Step Process for developing and reviewing objectives.
40 min.
Application Activity
Conduct Objectives Role Play Exercise. Direct participants in a fish bowl activity to prepare for, and conduct an employee objective / priority management meeting. Review the role-plays with the class. Demonstrate good technique. Conduct Action Learning Activity. Conduct a discussion with the participants on the lessons learned. Highlight keys to success. Direct participants to complete their Section #2 Action Planner.
50 min.
Action Plan
10 min.
Management Strategies
20 min.
Group Activity
50 min.
Management Strategies
20 min.
Group Activity
30 min.
Management Strategies
40 min
Action Plan
20 min.
Management Strategies
10 min.