Proactive Care

KnowledgeLake Proactive Care Support Program

The KnowledgeLake Proactive Care Support Program helps you maintain peak performance of your enterprise SharePoint and KnowledgeLake deployments by extending your staff with an experienced Premier KnowledgeLake Specialist and preventing problems before they occur.

Overview
Receive a dedicated Premier KnowledgeLake Specialist who understands your environment and business processes. Successfully manage KnowledgeLake server product upgrades and provide defined assistance with KnowledgeLake Capture, KnowledgeLake Connect and KnowledgeLake Unify desktop applications.

The KnowledgeLake Proactive Care Support Program delivers deeper technical expertise than the standard support provided through the KnowledgeLake maintenance contract. With this program, KnowledgeLake support engineers deliver a high level of preventative maintenance and enhanced operations for your KnowledgeLake/SharePoint implementation: KnowledgeLake/SharePoint System Administration Receive system administration from a dedicated and highly qualified and experienced KnowledgeLake/SharePoint system administrator Root Cause Analysis Receive root cause analysis for any critical situation pertaining to your KnowledgeLake/SharePoint implementation, along with recommendations and plans for preventing recurrences Experienced Troubleshooting and Repair Troubleshoot SharePoint or KnowledgeLake issues; provide configuration/environment changes, or KnowledgeLake hot fixes or product upgrades Expert Knowledge Transfer Technology-specific training is conducted via an informal format to equip your team with increased skills and knowledge to better support your KnowledgeLake/SharePoint implementation Monthly Maintenance Reporting Receive a monthly maintenance evaluation and report that includes a SQL, SharePoint and KnowledgeLake review

Customer Value
Extend your IT team with a highly-experienced and qualified KnowledgeLake support specialist Gain a single point of contact with a Premier KnowledgeLake Specialist who understands your unique environment to help you solve and prevent critical problems Increase your proficiency in determining root cause and preventing critical issues Identify enhancements and bug fixes for your environment and raise awareness on business impact Receive monthly reporting to ensure your organization is proactive when identifying and addressing potential issues

Toll-free 888 898 0555 Email sales@knowledgelake.com Direct 314 898 0500 Web knowledgelake.com Address 6 CityPlace Dr., Suite 500 | Saint Louis, MO 63141