2012

C-Sema www.sematanzania.org Dated 8th January, 2013

Supported by

Annual Report - Sema Tanzania Child Protection Programme

Frontline Child Protection Project (Child Helpline)

Contents
Section 1. Introduction 2. Summary of Project Progress 3. Success Stories/Case Studies 4. Organizational Capacity Building based on 5C Model 5. Linking and Learning 6. Lessons Learnt 7. Challenges 8. Plans for next Quarter & Expected Expenditure Page 3 3 4-5 6 6 7 7 8

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1. Introduction
The year 2012 begun with lots of hope for the take-off of the National Child Helpline after several preparations in 2011. However, it was until 3rd January, 2013 that the much anticipated Agreement Between Ministry of Community Development, Gender and Children (MCDGC) and C-Sema for Operationalisation of Child Helpline (CHL) was officially signed to pave way to the establishment of the first ever National Child Helpline in Tanzania. This ground-breaking achievement was only possible thanks to ICS resources which enabled C-Sema to host, travel and communicate with the Government officials during the drafting and consultation of the signed contract. The year 2012 also saw the piloting of the Opinion Boxes in Dar es salaam schools as an alternative violence reporting mechanism (Helpline) for children. Many children do not feel comfortable expressing difficult issues or complaints directly, so the initiative encourages children to instead write out their feelings, problems, needs and/or ideas and drop them inside the Happy/Sad Letter boxes affixed in a conspicuous place within their schools. Lastly, 2012 also saw C-Sema team (with a couple of stakeholders: Government; Unicef; and Save the Children) identifying 6 Districts where CHL will be piloted and later C-Sema team travelled to all 6 Districts to get a better sense of how the Child Protection Teams (CPTs) operate, henceforth better understand the work of the Social Welfare Officers and the Child Protection Management Information System (CPMIS) for which C-Sema will be responsible when the CHL call centre is operationalised.

2. Summary of Project Progress

The year 2012 saw Quarter I and Quarter II activities put on halt because they were aligned with the CHL operationalisation. The CHL could not have been operationalised in absence of a formal agreement between C-Sema and the Government of Tanzania clearly stipulating each partners responsibilities. The III and IV Quarters had two main activities: Outreach activities which were aimed at creating Awareness on Violence Reporting; and Mapping of Service Providers (Formal and Informal1 who will serve as CHL referral partners once the service is operational). The outreach activities were piloted in 4 Primary Schools and 2 Secondary Schools in Temeke Municipality2, Dar es salaam while mapping of service providers was done in all the 6 CHL pilot districts3. At least 110 formal and informal 4stakeholders were reached with information on child helpline.

The formal structures include: the Police; Judiciary; Social Welfare; Community Development; Health services; Education institutions; Local Government administrative structures at District, Ward and Village levels and corresponding statutory committees. The informal structures include: Most Vulnerable Children Committees (MVCC); Community Justice Facilitators (CJF); Faith Based Organisations (FBOs); clan and kinship structures; children and youth groups, notably Childrens Councils, youth networks and child rights clubs; child rights advocates and legal aid service providers; Non - Governmental Organisations (NGOs) and Community Based Organisations (CBOs); childrens homes, informal fostering agencies; womens groups and para social workers 2 Temeke was selected because it is one of the 6 Districts in the entire country where the Department of Social Welfare is currently piloting Child Protection Systems Strengthening (CPSS) model where all relevant sectors of local government and civil societies i.e. the health, social welfare, police, education and justice sectors are working together as part of a District Child Protection Team to ensure cases of child abuse are prevented and/or dealt with, swiftly and appropriately. 3 The Department of Social Welfare models a child protection systems strengthening initiative (CPSS) in 6 Districts: Temeke; Kasulu; Magu; Hai; Musoma; and Bukoba. In these Districts all relevant sectors of local government and civil society have been engaged to form a District Child Protection Team (DCPT) coordinated by Social Welfare. In the districts, the health, social welfare, police, education and justice sectors, as well as the informal structures (NGO/CBOs) are working together to ensure cases of child abuse are dealt with appropriately. It is therefore good use of resources to only pilot the CHL in the 6 Districts where referral mechanism already exists. 4 38 Females & 34 males govt. officers; and 19 females & 19 males informal offices were reached during out interactions at the Ministries and Districts (Department of Social Welfare (DSW); Children Development Department (CDD); District Child Protection teams in Temeke; Magu; Kasulu; Musoma; Bukoba; and Hai).
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3. Success Stories/Case Studies

The signing of the Agreement Between Ministry of Community Development, Gender and Children (MCDGC) and C-Sema for Operationalisation of Child Helpline (CHL) is in no doubt a huge step towards the realisation of the National CHL in Tanzania. This has been possible thanks to the resilience of the entire C-Sema team who constantly consulted ICS (Africa) regional officials for advice on way forward whenever they stumbled on challenging situation. The commitment and audacity of C-Semas team has seen the organization earn the support of Unicef, which played a vital role in lobbying for the Governments buy-in to enable a take-off of the CHL. Child Helpline International (CHI) through both its head office and (Africa) regional representative also played a critical role in seeing the CHL Tanzania dream becomes a reality. The Happy/Sad Letterboxes affixed in schools within Temeke Municipality in Dar es salaam reached a total of 10,870 pupils while a total of 1,026 letters were received: with 428 HAPPY (opinions); 354 SAD opinions; 160 whose gender not identified; and 107 empty letters. See below illustrations: Figure 1: Population of pupils per school
Name of School Number of Pupils Kibasila Secondary School 2302 Kingugi Secondary School 1035 Mbagala Primary School 3407 Buza Primary School 3390 Bahati Primary School 250 Temeke Primary School 486

Figure 2: Happy/Sad Opinion Boxes Outcome Summary 2012

SCHOOL NAME KINGUGI SEC. KIBASILA SEC. MBAGALA PRI. TEMEKE PRI. BUZA PRI. BAHATI PRI. STUDENTS TOTAL GIRLS 15 1 283 26 102 32 459 BOYS 4 250 14 28 4 300 TOTAL NO OF PUPILS PER SCHOOL 19 1 800 40 130 36 1,026 GIRLS HAPPY OPINIONS 194 16 4 11 225 BOYS HAPPY OPINIONS 191 6 5 1 203 GIRLS SAD OPINIONS 15 1 89 10 115 21 250 BOYS SAD OPINIONS 4 59 8 30 03 104 NO OPINIONS 107 8 NO GENDER HAPPY OPINIONS/ SAD OPINIONS 152 TOTAL OPINIONS 19 1 693 40 154 36 943

Figure 3:

Over 100 pupils in Bahati Primary School complained about the bad shape of their latrines. Children were sad because latrines are out of order but they are forced to use them since they dont have an alternative. They are worried that its a time bomb and sooner than expected disa ster is going to strike. A pupil wrote that she was worried younger children may fall into the broken holes). The picture below shows one of the latrines holes.

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Children reported 134 Violence (VAC) cases out of all 943 received opinions. These Violence Against Children (VAC) cases included 13 Most Vulnerable Children (MVCs); 3 Sexual Violence5; 45 Emotional Abuse; and 73 Corporal Punishment. The Temeke District Child Protection team has since dedicated time to address the opinions specifically VAC cases which need immediate actions: incidents of sexual harassment are prioritised by first investigating the allegations and later taking disciplinary measures against the perpetrators including dismissal of the perpetrators from teaching career. The results were also shared with Unicef and Save the Children among other partners to steer up the responses to address the situation. Lastly, C-Sema and the Districts Child Protection Team are currently developing guidelines to help pupils report Child Protection (VAC) cases as opposed to the past general way of airing their views. Figure 4: In the 1st picture a child wrote in Kiswahili which translates: Mr. Musa (a teacher) whips us like bulls. A child wrote and illustrates with an image
where a teacher tells a pupil to bend and touch his/her shoes then whips him/her with a cane. The second picture children pose for a photo behind their Happy/Sad Box.

Figure 5: The 1st photo shows a letter stating the devastating conditions of the Bahati Primarys latrines & second photo shows C -Sema team enganging pupils in dialogues after opening of box

A teacher is mentioned (name withheld) to have been engaged in indecently touching/pinching girls breasts while punishing them. Another teacher is known to be engaging pupils in sexual seductions.
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4. Organizational Capacity Building-5C Model

The 5C Model remains unchanged except for the fundraising skills acquired during a 4 days (November 26th 29th, 2012) fundraising training organised by ICS Africa regional office. The programme provided an opportunity for the participants (C-Sema was represented by its Chief Financial Officer) to attend a centre based training programme in order to share both theoretical and practical understanding of important topics and issues in the area of fundraising. Case study6 training methodology gave participants a chance to get the reality of what happens within the broad topic of fundraising with subtopics including: meaning of fundraising; current trends in fundraising, among other topics. Yet another C-Sema staff currently attends a Certificate Programme in Community Based Work with Children and Youth offered by the University of Kwa Zulu Natal in partnership with the Department of Social Welfare under the sponsorship of The Regional Psychosocial Support Initiative (REPPSI) in a joint collaboration with UNICEF. The course targets and offers scholarships to professionals working with children both in the formal and informal sector (C-Semas Child Protection Officer attends the 18 months training). The trainees are expected to get knowledge required to work with children in the communities guaranteeing children protection ethics at heart.

5. Linking and Learning

In line with the T4C Alliances funding requirement, C -Sema undertook a two days linking and learning session with the aim of sharing experiences in the area of Civil Society management and sustainability at Mkombozi7 in Moshi. Specific learning areas included: General Management; Human Resources Management; Accountability within Organisation with emphasis on chain of command; Roles of Board of Trustee; and Fundraising. The management team at Mkombozi is headed by the organisations Executive Director8, administering 7 programme coordinators/line managers who in turn implements line activities and reports back to the Executive Director. On the Human Resources Management, it was interesting to note how a prospective employee is taken through competitive yet rigorous recruitment procedure before final placement. Twice a year Mkombozi conducts a Professional Development week where staff/volunteers are taken through Child Protection Policy, Financial Policy, international instruments, etc. where a facilitator from either within or without the country is invited for career development be it NSSF, Banking, Labour Officer, etc. Yet, for the purposes of accounts control, each cheque must be signed by the Executive Director and a line manager/coordinator whose department is requesting funding. Lastly, WK /T4C Community Dialogue & Planning T4C towards 2015 Workshop (13 15 November 2012 in Dundee, South Africa was yet a milestone exposure in engaging the community to discuss and certainly solve their immediate problems. The organisers successfully walked the participants through: developing a common understanding of Community Dialogues as a tool to initiate and monitor Child Protection in local communities; a concrete plan with concrete qualitative and quantitative objectives for their programme for Child Protection within the T4C Alliance Programme; and determining with which (in) formal networks within their region/country or international, they will work (2012 2015) towards the objectives of T4C.
Case studies from Kenya Community Development Fund (KCDF); Wild Geese and Red Cross Kenya were shared. Mkombozi was selected because it has demonstrated exceptional leadership styles over the years which C-Sema intends to emulate. 8 The Executive Director is the chief implementer/coordinator of activities at Mkombozi and is hired by the Board and therefore reports to the Board (every 3 Months) about how the organisation implements various planned objectives.
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6. Lesson Learnt (Table Reduced font to fit)

Title Result area to which the lesson relates Short description of experience Signing an Agreement with Tanzania Government. Child Protection, Child Helpline (CHL) The National CHL Programme by default needed Government blessings to operationalise. Since the first draft of the Agreement in November 2011, several versions of the drafted Agreement have been exploited and discussed. The fact that each and every draft needed the Ministrys management quorum for either an approval or a rejection meant more waiting time for C-Sema because senior Ministry officials travel a lot, locally and internationally. When finally the Agreement was approved by the Ministrys management in August 2012, it got stuck in yet another bureaucratic registry department in the Ministry. The approved Agreement took relatively several months at the Ministrys registry until it was delivered to the Attorney Generals (AG) Chambers in early November, 2012. In 3 days the Agreement was approved by the AG and returned for signing. Lesson learnt Sometimes, no matter what amount of pressure we are put into, patience gets us through eventually. The Agreement for operationalisation of the CHL between the Ministry of Community Development, Gender and Children (MCDGC) and C-Sema was signed on 3rd January, 2013.

7. Challenges
Challenge/Constraint Identifying CHLs pilot districts in a country with over 100 districts How they were addressed The 6 model districts where Child Protection System Strengthening (CPSS) provide the best avenue for CHL piloting.

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8. Plans for Next Quarter

Result area: Frontline Child Protection Activity Expected output

Establish a pilot CHL in Dar es salaam Roll out the Happy/Sad Boxes in 90 more schools in Dar es salaam

A National CHL Call Centre.

VAC cases reporting and child participation promoted.

9. Annexes
Project Progress Monitoring Table (attached separately) Financial Report in Excel Format in local currency and in Euros, including a financial plan for the next quarter (attached Separately)

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