Caller

The person you want to speak to is available Meeting

CALLER: (available) 1 You are Paul Fringe from The Times. The person you want to speak to is Angelina Jolie(actress). You want to discuss about an interview. Your telephone number is 1548464489. CALLER: (unavailable) 2

Receiver
The person you want to speak to is unavailable

SECRETARY: 1

(available)

Your boss is Angelina Jolie. She is available right now. Put him through your boss. BOSS: Get all the details from the caller. End the conversation SECRETARY: (unavailable) 2 Your boss is Hanna Miller. She is currently unavailable (in a meeting). Take the message and all the details from the caller.

You are Jackson Moss from Whisper Book Shop. The person you want to speak to is Hanna Miller. You want to talk about a new books launch. Your telephone number is 015279463. You want him to return the call. CALLER: (Meeting) 3

CLIENT(CAROLINE MOORE): (Meeting)

You are Felipe Carlson from Fresh Fruit Company. You want to set a meeting with Caroline Moore. Ask her politely how is her. Then, if shes available for a meeting. You are available on Friday from 8:00 to 13:00 in the morning. If she cant then you can meet him next Monday from 10:00 to 13:00. Find an agreement. End the conversation (be polite!) CALLER: 4 (Meeting)

You are busy on Friday, but next Monday youll be available. Meet an agreement. End the conversation

CLIENT (Mariah Kent): (Meeting) 4

You are January Jones from ToysrUs Company. You want to set a meeting with Mariah Kent. Start the conversation asking how is her. Then, if shes

Youll only be available on Monday at 14:00 and Tuesday at 12:00. The meeting has to take place at her office. Find an agreement. End the conversation

available for a meeting. You are available on Monday and Tuesday morning from 10:00 to 13:00 in the morning. If she cant, find an agreement. End the conversation (be polite!) CALLER: (available) 5 You are Joseph Brown from Kyoto restaurant. The person you want to speak to is George McFurn from Dress your table. You want to buy design cloths for the restaurant. Your telephone number is 254972163. CALLER: (unavailable) 6 You are Stephanie Louis from the Design Company. The person you want to speak to is Valentino. You want to talk about his new collection. Your telephone number is 254987895. You want him to return the call. End the conversation CALLER: (unavailable) 7 You are Peter Shawn from Computer Accesorize. The person you want to speak to is Thomas Grant. You want to talk about a set of computers. Your telephone number is 0251445369. You want him to return the call. End the conversation. CALLER: 8 (Meeting) SECRETARY: 5 (available)

Your boss is George McFurn. He is available at the moment. Put him through your boss. BOSS: Get all the details from the caller. End the conversation SECRETARY: (unavailable) 6 Your boss is Valentino. He is currently unavailable (away in business). Hell be back in a week. Take the message and all the details from the caller. End the conversation. SECRETARY: (unavailable) 7 Your boss is Thomas Grant. He is currently unavailable (talking on the phone with somebody else). Take the message and all the details from the caller. End the conversation
CLIENT (SAMANTHA JONES): (Meeting) 8

You are Marcela Fanotti from Rome Travel Agency. You want to set a meeting with Samantha Jones. Start the conversation asking how is her. Then, if shes available for a meeting. You are available on Tuesday and Wednesday morning from 12:00 to 21:00 in the morning. If she cant, find an agreement. End the conversation (be polite!)

Youre a very busy business woman. Youll only be available on Wednesday at 14:00. The meeting has to take place at a Lolas Cafe. Find an agreement. End the conversation