Outsourcing Transcription

Focus on High Value Tasks

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As our name suggests, our clients can expect solutions that are perfect and to the point. We take great care to ensure that our work quality exceeds client expectations.

Executive Summary
A large portion of the work that occurs in modern organizations is repetitive and requires a keen eye for detail. In this whitepaper, we will take a look at how quality transcription processes help firms in stay a step ahead in the marketplace. This will prove to be an interesting read for managers who are looking to outsource low value tasks so that their employees can focus on creating more value for the company.

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P o i n t P e r f e c t Tr a n s c r i p t i o n S e r v i c e s ( In d i a ) P v t . Lt d

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Transcription At Work
The practice of keeping a written record of important meetings is a hallmark of civilization that has been existed since antiquity. A major sign that human civilization is advancing is the increasing importance that we place on recording information at every possible level. This is reflected in the fact that organizations in fields as diverse as business, politics, law and healthcare place a high value on maintaining records. Yet from the perspective of a practicing lawyer, doctor or business executive, this task is clearly a support function. Documenting meetings in a variety of scenarios is a task that was born for outsourcing. This is why transcription is one of the most heavily outsourced tasks in the professional services industry.

Transcription is one of the most heavily outsosurced tasks.

Applying Transcription Across Industries

With the widespread use of the Internet, it became easy to outsource this essential yet low value task.

Historically, the first industry that began to use transcribers as an integral part of their functioning was the court system. In the 1970s the US healthcare industry started keeping detailed records of physicians treatment guidance to patients. Doctors employed knowledgeable hospital staff to for transcription. In big businesses and law firms secretaries and paralegals respectively fulfilled these roles. Regulations were created that required doctors offices to maintain spotless patient records. With the widespread use of the Internet, it became easy to outsource this essential yet low value task. Paralegals, secretaries and healthcare workers now have more time to deal with issues that need their personal expertise. The major classifications of industries that transcriptionists work in are: Healthcare Doctors send across voice recordings prescriptions, healthcare instructions and patient diagnosis for transcription Judicial Proceedings While court proceedings are

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P o i n t P e r f e c t Tr a n s c r i p t i o n S e r v i c e s ( In d i a ) P v t . Lt d

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traditionally recorded by the court stenographer, transcriptionists play a role in transcribing testimony by witnesses, experts and counsel for official records. Film & Broadcasting When a film or TV program is created, it is often broadcast to a linguistically diverse community. Transcriptionists work to provide subtitles that sync accurately with onscreen dialogue Banking & Financial Sector Transcriptionists provide transcripts and synopses of mandatory meetings, records of business transactions and summaries of team meetings to banks and other financial service firms that are mandated by law to maintain records.

What You Should Look For in a Transcription Service Provider

Check if your current transcription provider can handle high volume transcription tasks & can understand different regional accents A transcription service provider who focuses on a particular industry will be able to provide you references, and sample work for recordings that you provide. Yet, when you choose a transcription service provider, ask questions to the firm to check:
Data security processes followed by the firm. Certification in ISO 270001 standards Infrastructure that is in place at the office location.

Specifically the deployed IT infrastructure

Turnaround time for projects, quality assurance

processes that are in place.

Ability to adhere to stringent confidentiality norms as

leaked transcriptions render clients vulnerable to lawsuits

Maximum volume of data that the firm can handle so

that you dont have to search for alternate providers when you ramp up into the language of your choice.

Other services offered like translation of transcripts

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P o i n t P e r f e c t Tr a n s c r i p t i o n S e r v i c e s ( In d i a ) P v t . Lt d

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Transcription @ PPTS
Our transcriptionsits have proven domain knowledge in the legal and medical fields. Point Perfect Transcription Services pioneered the medical transcription industry in Tamil Nadu. As our name suggests, our work is perfect and to the point. We are the market leaders in this sector for the past ten years. Our clients include
Doctors located in the US, Canada and Australia Banks that require business transcription

Our offices are located in a Special Economic Zone. The building itself is certified to adhere to ISO 27001 norms. Our infrastructure is mainitained at a 24x7 redundant communications and power setup. Our transcriptionsits have proven domain knowledge in the legal and medical fields. Some of them even have official certification as transcriptionists. Out medical transcription is HIPAA compliant. The processes that we follow ensure that the transcribed output exceeds AAMT standards. At PPTS, transcription is backed by our network of translators. We can translate documents to European languages like French, German, Italian, Spanish and Belorussian. Choosing PPTS as your transcription provider ensures that you have a team that is capable of handling your data with privacy and delivering transcripts are perfect and to the point.

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About Us
Point Perfect Transcription Services (India) Pvt. Ltd was founded in 2001. As the name suggests, the first IT enabled service that we provided was transcription. After witnessing over 200% growth in the first two years, we branched out into data mining and data analytics services for legal, financial and pharmaceutical clients. A decade later, PPTS enjoys an envious presence in clinical trials data management, legal intelligence and business transcription. Service Lines
Business Intelligence: We help our clients prosper in a competitive environment by providing customized market intelligence solutions

PPTS is an ISO 9001:2008 certified company. Our motto is Quality & Client Satisfaction over everything else.

Data Mining & Analytics: We mine public domain sources to build customized databases. Dashboards with the appropriate tools allow us to provide up to date analytics. Business & Legal Transcription: We provide these services at competitive rates to clients in Australia, North America and Europe Industry Verticals
Legal Publishing Healthcare Medical Publishers eCommerce Financial Services

Visit our website www.pptservices.com

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Any comments relating to the material contained in this document may be submitted to: Point Perfect Transcription Services (India) Pvt. Ltd 7th Floor, Tower 1-A, India Land KGISL Tech Park Pvt. Ltd., CHIL SEZ, New Keeranatham Main Road, Keeranatham Village, Saravanampatti, Coimbatore - 641 035 or by email to: contact@pptservices.com

Copyright 2012 Point Perfect Transcription Services (India) Pvt. Ltd All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the copyright owners.

All trademarks are the property of their respective owners. All other brand, company, and product names are used for identification purposes only and may be trademarks that are the sole property of their respective owners.

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P o i n t P e r f e c t Tr a n s c r i p t i o n S e r v i c e s ( In d i a ) P v t . Lt d