CURRICULUM VITAE

HELLO MY NAME IS
A SHORT INTRODUCTION

SARAH LOWTHIAN.

I understand what the customers wants to achieve, break it down into specific and measurable goals and have a talent for being able to develop a simple and direct course of action to deliver excellence. Clear communication is key and Im an expert. Creating cohesive processes that connect people and empower them to do what they are best at is my passion. I have over 10 years experience managing projects and ensuring customer success for organizations ranging from entrepreneurial start ups to International event organizing committees. My predisposition to customer service and technical acumen allows me to drive the client experience into client bliss. I am a student of life, obsessed with continued self-development and professional evolution.

selowthian@gmail.com

604.240.2692
Bsns Operations Project Mgmt
Dir. Operations, Rockdoc Consulting Independent World Travel EA,Sport,VANOC Account Manager, Vision Critical Account Supervisor, IMS

EXPERIENCE
Customer Success B2B Solutions 2003 2004 2005

2006

2007

2008 2009

2010

2011

2012

2013

SKILLS AND EXPERTISE

EDUCATION & DEVELOPMENT

2001 Business Management, Marketing Diploma 2013 The Art of Leadership 2013 Hootsuite University, Hootsuite Certified Professional 2013 Adversity Quotient: Turning Obstacles into Opportunities 2012 The Power of Negotiation

Productivity Coordination & Organization

Project Planning & Management

Written & Presentation Communication

Customer Service Excellence

Team Building & Cross Function Integration

TOOLS

Reporting & Analysis

ironman canada finisher real estate investor

AFTER HOURS
WORLD TRAVELER
small business owner bookworm lover of parks, mountains and all things green

PERPETUAL STUDENT
blogster

ON THE WEB

@sarahbeawesome /trihard

gobeawesome.ca /sarahlowthian

@sarahbeawesome www.vizify.com/sarah-lowthian

SARAH LOWTHIAN AREAS OF IMPACT

Director of Operations
Rockdoc Consulting Inc. 1/2012 - 5/2013

Successfully transitioned the business model into a community based, high engagement, low cost platform which provided the opportunity to fill a full-time Social Media Coordinator position which increased our social media reach over 300%. Sourced, tested and implemented the use of cost effective software that centralized the customer database, streamlined communication and standardized critical branding elements. As a result, we experienced increased engagement with our community, found significant improvements in quality, cost predictability, timely delivery of information and brand compliance. Designed a standard project plan that provided a clear illustration for the intention and direction of new projects. Driving the project, concept through completion, ensuring that the project stayed on task, had purpose, stayed committed to the timeline and was positioned for success. Align practices with objectives to allow the business to deliver consistent quality, with controlled cost and on schedule by encouraging collaboration, identifying risks, providing the teams with the resources they need to succeed, and maintaining commitment to corporate vision.
Rockdoc Consulting Inc. 3/2011 - 1/2012 Executive Assistant, Founding Partner & Entrepreneur Supported President and Founding Partner during the start up and growth phases of concurrently developing businesses.

Introduced regular reporting initiatives and designed Project Management systems around best practices and scalability to the businesss objectives improving how projects were planned, delivered and reported on. Executive Assistant, Sport VANOC, 10-2008 - 4/2010 Coordination of regular progress reporting for Executive Board, International Olympic Committee, Broadcasters, National Olympic and Paralympic Committees and Senior Executive Management. Provided project management support ensuring the delivery of 14 sports in 12 venues. Account Manager Managed the development and delivery of custom research solutions.
Vision Critical, 12/2006 - 10/2008

Evaluated clients requirements and recommended creative, effective solutions to meet their needs and ensure their success.
Inquiry Mgmt Systems, 6/2003 - 12-2006 Account Supervisor Primary contact for over 150 of North Americas largest publishing companies. Provided market share analysis of current and historical advertising activity, trend studies, and conducted market analysis for current publishing competitors. Trained publishers, sales staff and internal teams to successfully promote and implement software solutions. Supervised a staff of seven.

Tea over coffee. Milk/No Sugar

Dogs over Cats

Equal Parts City & Country

Voice over Text

Newest Hootsuite Owl Soars with Professional Services Team and Keeps Customers Positioned for Global Success.
Business Wire: June 3, 2013

Hootsuite, a Vancouver based social media management system that allows businesses and organizations to engage with customers across multiple social networks from one web-based dashboard, announces today their newest addition to the nest.

Passionate about social media and an advocate for customer success, Sarah Lowthian is poised to help customer launch marketing campaigns, identify and grow audiences, and distribute targeted messages through Hootsuites unique platform and she shares with us what she attributes to Hootsuites continued success. Its very simple actually. We are intensely dedicated to making our customers amazingly successful. Personally, I am results driven, so when working with my customers, I listen very carefully to ensure I understand their business, their customers and what they are trying to achieve. Understanding their goals makes me feel like Im a part of their team and I can then become creative in inding the best resources and the best solutions to position them for long-term success.

Ive worked extensively with user-based software and Ive mastered the ability to simplify technology and empower customers to feel in control of their social media presence. Everyone has at one time or another been frustrated with various technology, and its not a great feeling. As a Hootsuite Certiied Professional, I posses an in-depth understanding of Hootsuites products, apps, and services and in turn, the training I provide leaves the customers enthusiastic about their social media possibilities and prepared with the tools they need to actualize them. As an expert in productivity and organization, I am obsessed with inding the most simple and direct course of action to achieve results. The value my customers inherit, is in part, the time saving strategies Ive introduced through streamlining team worklow by using the scheduling and assignment tools. Hootsuite can help customers engage with a speciic region or location by using the Geo-targeting functionality, this is a huge asset to the customers when used affectively. I also demonstrate how to generate custom reports using the comprehensive social analytics tools for measurement of the customers various social media networks or promotional campaigns which illustrates instantly where they are experiencing the greatest return on their effort, and where they are getting the best value. My 10+ years in project management allows me to seamlessly see the customer experience through conception, development, implementation, training, crisis simulation and integration. That has a massive impact for the customer; knowing that there is an experienced, knowledgeable and conident person that they can call anytime. Helping to clear the social media fog, is to me, synonymous with the companies ethos building Hootsuite, one hug at a time. Sarah was an unbelievable resource to me, personally, and was the glue that held the entire Sport Department together. Extremely proactive, personable and detail oriented says former superior, Tim Gayda - Vice President of Sport at VANOC.

At the end of the day, Customer Success starts right here in the nest. Hootsuite has provided an opportunity for me to excel in an area I am passionate about and to feel fulilled through seeing the success of my customers. For more information, Sarah Lowthian can be contacted at 604-240-2692, or selowthian@gmail.com