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Welfare Policies of Indian Oil Corporation - Report
Welfare Policies of Indian Oil Corporation - Report
Welfare Policies of Indian Oil Corporation - Report
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On
By
Under the Supervision of Ms. Parul Yadav Faculty Department of HR Amity Business School
AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125, NOIDA 201303, UTTAR PRADESH, INDIA 2010
DECLARATION
I, Era saluja student of Masters of Business Administration from Amity Business School, Amity University Uttar Pradesh hereby declare that I have completed Summer Internship on A STUDY ON THE WELFARE POLICIES OF THE ORGANIZATION , ITS AWARENESS AMOUNG THE EMPLOYEES AND COMPARING THEM WITH THE GOVERNMENT GUIDELINES. as part of the course requirement.
I further declare that the information presented in this project is true and original to the best of my knowledge.
ERA SALUJA
Place : Noida
CERTIFICATE
ACKNOWLEDGEMENT
Project work is never the accomplishment of one individual; rather it is an amalgamation of efforts, ideas and co-operation of a number of individuals. It is my proud privilege to acknowledge with deep sense of gratitude the invaluable help, kind patronage and able guidance given to all those who helped me in successfully completing the project. I express my thanks to IOCL for giving me an opportunity of working on the assignment and for extending all the possible support. . I take this opportunity to express my gratitude to all of them. First and foremost, I would like to thank my Faculty Guide, Ms. Parul Yadav for the valuable guidance and advice. She gave me some examples and also asked me to work on certain key areas which widened the scope of my project. I express my profound gratitude to my company guide Mr. Vishal (Deputy Manager, H.R.) for his prudent counsel, meticulous supervision, ardent personal interest, sustained encouragement and affection have been of immeasurable help all along. He gave me an opportunity to work on ER, which is one of the most important as well as crucial department of IOCL. I am grateful to Mr. Subash Dua and Mrs. Gita for their indispensable help during the course of the project. I also express my heartfelt thanks to the staff of the HUMAN RESOURCE DEPARTMENT OF IOCL, Yusuf Sarai, New Delhi for their support and co-orperation. Last but never the least, I thank my family members and friends for their unconditional support and encouragement.
EXECUTIVE SUMMARY
The productivity of any organization depend on its employees so its organization responsibility to ensure that its employee are happy and satisfied .It is up to the firm to take steps to benefit employees. If employees do not believe that their organization values them and adopts benefits for them, such as employee welfare programs, they will not be as invested in their jobs as they might be. They will find a place to work where they can feel committed and happy with their jobs and receive a satisfactory level of benefits. So today every organization frames a set of welfare policies for its employees. Welfare of employees in general can be defined as Employee or labour welfare is comprehensive term including various comprehensive term including various services, benefits and facilities offered to services, benefits and facilities offered to employee by the employer. IOCL being Indias largest commercial enterprise with total workforce of 34,158 has a major obligation in this aspect and being a public sector enterprise the basic guidelines concerning welfare are set by the government . This project would help us to understand the welfare policy and to know how much aware the employees are. Indian oil employee welfare measures have been recognized as among one of the best in the public sector. As a caring organization it also provides for exciting opportunities to employees. Employees find job security followed by the perks and benefits offered by the organization as the most attractive attributes of IOCL.This information can be used to acquire and retain the best talent. The study has been performed by interacting directly with the various employees at IOC. For this purpose primary and secondary data has been used .Questionnaires have been filled directly by the respondents. The study of the welfare measures and benefits would help in knowing the corrective measure that need to be taken in order to avoid problem.
S.No.
Chapter Name
Page No.
1. INTRODUCTION BACKGROUND RATIONALE OF RESEARCH RESEARCH OBJECTIVES COMPANY PROFILE 2. LITERATURE REVIEW 3. RESEARCH METHODOLOGY 4. DATA INTERPRETATION AND ANALYSIS SECONDARY RESEARCH(STUDY OF WELFARE POLICIES OF IOCL) PRIMARY RESEARCH(STUDY THE AWARENESS LEVEL OF EMPLOYEESABOUT VARIOUS WELFARE POLICIES OF EMPLOYEES)
1.1 BACKGROUND OF THE STUDY-WELFARE OF THE EMPLOYEES Employee welfare means the efforts to make life worth living for workmen. According to Todd employee welfare means anything done for the comfort and improvement, intellectual or social, of the employees over and above the wages paid which is not a necessity of the industry. The human resources are the most important assets of an organization. The success or failure of an organization is largely dependent on the caliber of the people working therein. Without positive and creative contributions from people, organizations cannot progress and prosper. In order to achieve the goals or activities of an organization, they need to ensure the welfare of its employees. Its important to keep their morale high. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration. The welfare measures need not be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of working conditions, creation of industrial harmony through infrastructure for health, industrial relations and insurance against disease, accident and unemployment for the workers and their families. Labor welfare entails all those activities of employer which are directed towards providing the employees with certain facilities and services in addition to wages or salaries. Labor welfare has the following objectives: 1. To provide better life and health to the workmens/officers 2.To make the workmens/employees happy and satisfied 3. To relieve workmens from industrial fatigue and to improve intellectual, cultural and material conditions of living of the workers . 4. It helps to improve. 5. It improves the loyalty and morale of the employees. 6. It reduces labor turnover and absenteeism. 7. Welfare measures help to improve the goodwill and public image of the enterprise. 8. It helps to improve industrial relations and industrial peace. 9. It helps to improve employee productivity
Statutory-welfare-schemes The statutory welfare schemes include the following provisions: 1. Drinking Water: At all the working places safe hygienic drinking water should be
provided. 2. Facilities for sitting: In every organization, especially factories, suitable seating
arrangements are to be provided. 3. First aid appliances: First aid appliances are to be provided and should be readily
assessable so that in case of any minor accident initial medication can be provided to the needed employee. 4. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in
the office and factory premises and are also to be maintained in a neat and clean condition. 5. Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to
provide hygienic and nutritious food to the employees. 6. Spittoons: In every work place, such as ware houses, store places, in the dock area and
office premises spittoons are to be provided in convenient places and same are to be maintained in a hygienic condition. 7. Lighting: Proper and sufficient lights are to be provided for employees so that they can
work safely during the night shifts. 8. Washing places: Adequate washing places such as bathrooms, wash basins with tap and
tap on the stand pipe are provided in the port area in the vicinity of the work places. 9. Changing rooms: Adequate changing rooms are to be provided for workers to change
their cloth in the factory area and office premises. Adequate lockers are also provided to the workers to keep their clothes and belongings.
Non-statutory-schemes Many non statutory welfare schemes may include the following schemes: 1. Personal Health Care (Regular medical check-ups): Some of the companies provide
the facility for extensive health check-up 2. Flexi-time: The main objective of the flextime policy is to provide opportunity to
employees to work with flexible working schedules. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs 3. Employee Assistance Programs: Various assistant programs are arranged like external
counseling service so that employees or members of their immediate family can get counseling on various matters. 4. Harassment Policy: To protect an employee from harassments of any kind, guidelines Maternity & Adoption Leave Employees can avail maternity or adoption leaves.
are provided for proper action and also for protecting the aggrieved employee. 5.
Paternity leave policies have also been introduced by various companies. 6. Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance
coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy. 7.Employee Referral Scheme: In several companies employee referral scheme is implemented to encourage employees to refer friends and relatives for employment in the organization.
This chapter deals with the profile of the company mentioning the sector to which the organization belongs, the basket of products offered, flagship brands, Refineries, competitors, group companies and joint ventures, the major business units, the vision and mission, core values and retail market share of the company.
OVERVIEW OF THE OIL INDUSTRY, INDIA After the Indian Independence, the Oil Industry in India was a very small one in size and Oil was produced mainly from Assam and the total amount of Oil production was not more than 250,000 tonnes per year .
This small amount of production made the oil experts from different countries predict the future of the oil industry as a dull one and also doubted India's ability to search for new oil reserves. But the Government of India declared the Oil industry in India as the core sector industry under the Industrial Policy Resolution bill in the year 1954, which helped the Oil Industry in India vastly.
Oil exploration and production in India is done by companies like NOC or National Oil Corporation, ONGC or Oil and Natural Gas Corporation and OIL who are actually the oil companies in India that are owned by the government under the Industrial Policy Rule. The National Oil Corporation during the 1970s used to produce and supply more than 70 percent of the domestic need for the petroleum but by the end of this amount dropped to near about 35 percent. This was because the demand on the one hand was increasing at a good rate and the production was declining at a steady rate.
Oil Industry in India during the year 2004-2005 fulfilled most of demand through importing oil from multiple oil producing countries. The Oil Industry in India itself produced nearly 35 million metric tons of Oil from the year 2001 to 2005. The Import that is done by the Oil Industry in India comes mostly from the Middle East Asia.
Oil India Ltd. Reliance industries Bharat Petroleum Corporation Limited Hindustan Petroleum
Indian Oil Corporation Limited, or Indian Oil, an Indian state-owned oil and gas company headquartered at Mumbai, Indian. It is Indias largest commercial enterprise, ranking 125th on the Fortune Global 500 list in 2010. Indian Oil began operation in 1964 as Indian Oil Company Ltd. The Indian Oil Corporation was formed in 1964, with the merger of Indian Refineries Ltd. Feroz Gandhi was the first chairman of Indian Oil Corporation Limited.
PRODUCTS Indian Oils product range covers petrol, diesel, LPG, auto LPG, aviation turbine fuel, lubricants, naphtha, bitumen, paraffin, kerosene etc. Extra Premium petrol, Extra Mile diesel, Servo lubricants, Indane LPG, Auto gas LPG, Indian Oil Aviation are some of its prominent brands. Recently Indian Oil has also introduced a new business line of supplying LNG (liquefied natural gas) by cryogenic transportation. This is called "LNG at Doorstep". LNG headquarters are located at the Scope Complex, Lodi Road, Delhi.
FLAGSHIP BRANDS
Indane Indian Oil Corporation provides Indane brand of cooking gas to the doorsteps over 36 million houses in over 2,000 markets through the countrys largest network of more than 4,000 distributors. It has 82 LPG plants and about 3,380 thousand tones of LPG are bottled.
Premium fuels At present IOCL sells Xtrapremium to the consumers all over India through more than 800 outlets. In contrast with other branded fuels available in the market, which have been formed by blending the additives with normal petrol, Xtrapremium has been produced with higher octane index at the refinery end by using superior technology.
Aviation services With 68% market share, Indian Oils ISO 9002 certified service, meets the fuel and lubricants needs of domestic and international flag carriers, defence services and private operators.
Autogas Auto gas (LPG) has been introduced in Hyderabad, Bangalore and Mumbai markets. This alternative fuel is a good business proposition in the long term, and Indian Oil tends to further expand its marketing in a big way.
REFINERIES
Digboi Refinery, in Upper Assam, is India's oldest refinery and was commissioned in
1901. Originally a part of Assam Oil Company, it became part of IndianOil in 1981.
Guwahati Refinery, the first public sector refinery of the country, was built with
Romanian collaboration and was inaugurated by Late Pt. Jawaharlal Nehru, the first Prime Minister of India, on 1 January 1962.
Barauni Refinery, in Bihar, was built in collaboration with Russia and Romania. Gujarat Refinery, at Koyali in Gujarat in Western India, is IndianOils largest refinery.
The refinery was commissioned in 1965. It also houses the first hydrocracking unit of the country. Its present capacity is 13.70 MMTPA.
Haldia Refinery is the only coastal refinery of the Corporation, situated 136 km
downstream of Kolkata in the PurbaMedinipur (East Midnapore) district. It was commissioned in 1975 with a capacity of 2.5 MMTPA, which has since been increased to 5.8 MMTPA
Mathura Refinery was commissioned in 1982 as the sixth refinery in the fold of
IndianOil and with an original capacity of 6.0 MMTPA. Located strategically between the historic cities of Delhi and Agra, the capacity of Mathura refinery was increased to 7.5 MMTPA.
Panipat Refinery is the seventh refinery of IndianOil. The original refinery with 6
MMTPA capacity was built and commissioned in 1998. Panipat Refinery has doubled its refining capacity from 6 MMT/yr to 12 MMTPA with the commissioning of its Expansion Project.
IndianOil Technologies Ltd :IndianOil Technologies Ltd. is the marketing arm of IOCL
which markets the entire range of technologies developed at the IndianOil R&D Centre, Faridabad. IndianOil Technologies Ltd. headquarters is located at the IndianOil R&D Centre.
IndianOil (Mauritius) Ltd. Lanka IOC PLC - Group company for retail and storage operations in Sri Lanka. It is
listed in the Colombo Stock Exchange. It was locked into a bitter subsidy payment dispute with Sri Lanka's Government which has since been resolved.
IOC Middle East FZE Chennai Petroleum Corporation Limited Bongaigoan Refinery and Petrochemicals Ltd. Green Gas Ltd. - a joint venture with Gas Authority of India Ltd. for city-wide gas
distribution networks.
Indo Cat Pvt. Ltd., with Intercat,USA, for manufacturing 15,000 tonnes per annum of
Indian Oil - CREDA Biofuels Ltd. , a joint venture with Chattisgarh government for
Numerous exploration and production ventures with Oil India Ltd., Oil and
Other joint ventures are Avi-Oil India Pvt. Ltd. Green Gas Ltd. Indo Cat Pvt. Limited. IOT Infrastructure and Energy Services Ltd. Indian Oil Petronas Private Ltd. Lubrizol India Private Limited. Petronet LNG Limited. Petronet India Limited.
DIVISIONAL UNITS Indian Oil has five divisions. The divisional structure is as follows:
Marketing Refinery Pipelines R&D Assam Oil Division
IOCL: VISION AND MISSION CORPORATE VISION WITH VALUES: A major diversified, transnational,integrated energy company , with naional leadership and a strong environment conscience, playing a national role in oil security and public distribution.
Creativity
The corporation has different welfare policies for workmen and officers in few areas but most of them are same.
The scheme applies to all regular employees including Government servants who
A consolidated amount of `1000/- (upto Class X) and Rs.1100/- (beyond Class X) p.m. per eligible child pursuing studies in a recognised institution (i.e. School / College / Polytechnic, etc.) would be admissible upon certification by the officer concerned in respect of children actually pursuing studies regularly as required under the Scheme.
The Children Education Allowance is payable upto the age limit of 30 years, in respect of wholly dependent (unemployed) and unmarried children limited to two and payable in respect of children who are pursuing studies as full time students in a recognised school/college/institution.
This Allowance would not be admissible to those pursuing Ph.D studies and those who are pursuing part time/correspondence courses. The assistance shall be admissible to an employee while on duty or on leave or under suspension. It would, however, not be admissible during the period, which is treated as `dies non.
If both Husband & Wife are employed in IOC, the Assistance would be admissible only to one of them. If the Husband or Wife is employed outside IOC, the Assistance is admissible only if the other spouse is not availing the benefit from his/her employer and a declaration to that effect, is furnished by the employee. The number of children for whom the facilities can be availed at a time shall be limited to two, as under :
i) In case of employees who joined before 1.7.88, limited to any two children including where the 2nd issue is born as twins.
ii) In case of employees who joined on or after 1.7.88 : limited to oldest two children even in a situation where 2nd issue is twins.
Mentally / physically challenged children who are studying in an unrecognized special school will also be covered under the Scheme for CEA. The allowance in these cases would be applicable to the category for class uptoXth. C.E.A will be allowed to a physically challenged child of an employee who is pursuing higher education through part time / correspondence courses from any recognized school / college.
In such cases the employees claim for CEA has to be supported by certificate from Medical Supt. Or CMO of Govt. Hospital, that the child is mentally/physically challenged and needs assistance of special school / centers for his / her development.
Hostel Subsidy will be admissible @ ` 1500/- p.m. per child, irrespective of whether his/her child(ren) are pursuing a Professional or Non-Professional Course in a school/college/Institute and staying in a hostel which is at a location other than the place of posting of the employee.
Hostel Subsidy as per applicable rate shall be admissible in respect of a ward who is pursuing a Professional or Non-Professional Course at an outstation and has to reside in a private hired accommodation due to non-availability of a hostel facility of the Institution.
Hostel Subsidy shall be payable in respect of a child who is pursuing a professional course after passing out school (10+2) and avails hostel facility at the same station where the employee is posted or his family is allowed to be retained even though it may not be compulsory for the child to stay in the hostel.
Hostel subsidy would be allowed in the case of a child studying upto 10+2 stage / higher secondary / senior secondary stage, if the employee is obliged to keep the child in the hostel of a residential school, even if there is no transfer of the employee.
The employee in order to claim the hostel facility will be required to produce a certificate from the Head of the Institute certifying that the child is availing the hostel facility from the Institute or alternatively he should produce receipt of payment of hostel fee alongwith his reimbursement claims.
In international toursTA entitlement on CH 1st Class by Air Foreign Tour Directors Business Class/Club Class by Air GMs, EDs Business Class/Club Class by Air Others Economy Class by Air.
The rate of daily allowance on tour for officers is fixed in the following wayGrade Daily Allowance `A Class Other than A-Class (`) G, H & I E&F C&D A&B 1100 940 900 840 (`) 1000 900 840 800
Grade
A&B
` 250/-
C & above
` 300/-
` 250/-
Transport assistance- Transport Assistance shall be admissible as under to those officers who have not drawn Conveyance Advance nor are availing Conveyance reimbursement expenses or co. transport facility: Grade A B C D E F G & ABOVE Rate (` p/m) 1000 1200 1300 1700 1800 1900 2000
Running & maintenance expenses for car/scooter/motor cycle/ moped: Officers owning Car / Scooter / Motor Cycle / Moped will be reimbursed running and maintenance expenses incurred in connection with official duties as under : Four-wheeler:
Grade
Two-wheeler: Officers who maintain a two wheeler, their monthly entitlement on reimbursement of conveyance running & maintenance expenses shall be as under:
Mode
1587 850
For workmenthe following are the conveyance and travel entitlementLocal conveyance-For journeys at halting places, on official tour, the conveyance charges incurred are reimbursed , subject to the following limits: BP Range Below ` 15440/A-Class ` 170/Others ` 140/-
` 190/-
` 170/-
maintaince expenses incurred in connection with official duties as under: Vehicle Grade I to V (` /p.m.) Grade VI (` /p.m.) Mileage Rate/` P km
1061
1184/-
2.93
577/-
647/-
1.57
Transport subsidy- Where Corporation transport is not being provided/ availed either partly or fully for attending the place of duty or reimbursement of running & maintenance expenses for Scooter/Motor Cycle/Moped is not availed, workmen shall be reimbursed expenses towards transport, as indicated below :
City
Metro Others
715/500/-
LEAVE FACILITIES Different types of leaves are granted to the employees like-
Earned leaveEL will be credited at the rate of 8 days on completion of quarter ending March, June, September and December. There will be no bifurcation of EL into encashable and non-encashable portions. The full credit of 8 days shall be available for availing or encashment
Sick leaveLeave on Half Pay (HAPL) admissible to officers shall stand discontinued w.e.f. 1/1/2007 and thus, Sick Leave (SL) would henceforth be availed only on full pay basis. Sick Leave shall now be credited @ 5 days on full pay at the end of every 6 months. Special leave forserious sickness is provided ifa) If an officer is suffering from serious specified diseases, such as TB, Cancer, Leprosy,
Mental Disorder, Heart diseases, Brain diseases, Paralysis & Chronic Renal failure he/ she can be granted a special leave upto 1 year with full pay. b) The officer will first exhaust SL available to his credit in excess of such leave admissible for one year's service i.e. 10 days SL. c) This leave can be granted by Head of the Region / GM(HR), HO. d) The officer will not earn EL during the period of Special Leave. Maternity leave A female employee shall be entitled to maternity leave for a period of 135 days (for the first two children) from the date she desires to proceed on such leave or from the date of actual confinement, whichever is earlier. For subsequent occasions of maternity, leave would be admissible to her only for a period upto 3 months. The leave application must be supported by a certificate from a registered medical practitioner or the Corporation's Medical Officer, as the case may be. Maternity leave for a period not exceeding 6 weeks may also be granted in case of miscarriage or abortion, provided the application for leave is supported by the discharge summary from the hospital and a certificate from the registered medical practitioner or the Corporation's Medical Officer, as the case may be. Even in cases where the employee concerned is unmarried, the Maternity Leave can be granted provided such an employee has given birth to a child.
be admissible, and b) On the prescription/advice by the spouse (AMA) for other family members and
PROFESSIONAL SKILLS AND UPDATION Professional Updation& Newspapers / Periodicals / Magazines Allowance have been revised and merged into one head, to be known as Professional Updation Allowance (inclusive of Newspaper/Magazine Allowance). Grade Professional Updation Allowance (inclusive of Newspaper / Magazine Allowance) A B C D E F G H I NIGHT HALT ALLOWANCE 1000 1100 1200 1600 1800 2000 2200 2400 2500
DEPENDENCY FACILITIES
a) Effective from 15/1/2001 the ceiling on monthly income for determining dependency of parents/children applicable in the case of LTC and Transfer benefits will be 3000/- p.m.
b) W.e.f. 1.10.2009 the ceiling for determining dependency of parents for the purpose of Medical facilities would be 9000/- p.m. The ceiling for medical purpose would apply only in case of parents and not in case of children.
c) Dearness Relief on Pension sanctioned after December 1985 to a pensioner need not be taken into account for determining income or the dependency of the parents in the context of entitlements towards Leave Travel Concession, Medical Facilities and Transfer benefits.
d) In the event a male employee, who has opted for medical facilities for his dependent parents, expires while in service, the spouse who is also the employee of the Corporation can draw medical facilities for her dependent in-laws (who were earlier dependent on her husband), if she so desires.
receipts like contributory provident fund, gratuity, commuted gratuity, insurance benefits, etc. Scholarship and Fellowship money though received by an individual even on
recurring basis, since these are paid in recognition of the meritorious performance and to sustain the continuity of education or for pursuing a project assignment.
health care and acquired skills under supervision, which a student has to compulsorily undergo to be eligible for the award of MBBS degree and full registration. Accordingly, in the case of scholarship and internship money, the stipend received during Internship period would also not be reckoned for determining the dependency of children. Monthly benefit received under the IOCL Employees Superannuation
Benefit Fund Scheme which is a Contributory Scheme is not to be treated as regular income as for assessment of income for determining dependency.
CANTEEN Tea/lunch and refreshment reimbursement Tea reimbursement to officers s made as under All locations where subsidized canteen facilities exists: Rs 40/month. All locations where subsidized canteen facilities doesnt exists: 125/month. Officers are reimbursed lunch expenses on monthly basis with the overall annual
ceiling of Rs6072. however the claim should not exceed Rs525 in a particular month.
Jill landauer ,a member of marketing communication department at work life directions conducted a research on work family programs for companies like DuPont, Hoechst celanese, Johnson & Johnson, IBM, Fel-pro and others which clearly shows that the companies which support the work/life need of employees are rewarded with significant returns on their investments. Several benefits highlighted in the research are- employee time saved, increased motivation and productivity, employee retention, decrease stress related illness and less absenteeism.
Nick Goldings , an employment specialist from UK writes about different employee benefits given by the companies realizing its importance in todays world.Few of them are-Hundreds of employees at Compass Group have been given the opportunity to visit an independent financial adviser (IFA) following changes to the company's defined benefit (DB) pension scheme.Standard life launches a share incentive plan (Sip) for its 7,000 UK based employees,Employees even received a free share windfall worth up to 420 each, along with the chance to buy discounted shares.Property consultancy EC Harris has added payroll giving and a wine club to its flexible benefits from which employees can choose.
M. I. Zafar, S. R. S. Abbasi*, Z. Batool and I. Shahid conducted a micro level study on the health of labours in fazilabad, Pakistan and the extent of health services extended by the Punjab Employees Social Security Institution (PESSI) to labourers working in industrial units located in Faisalabad city. Data was collected through field survey from randomly selected four textile industries. A random sample of 200 respondents revealed that employers provide medical facility in case of emergency. The medical facilities provided by PESSI to workers and their dependent family members were inadequate. A reasonable majority also indicated that PESSI gave daily allowance only to secured workers during their hospitalization.
Sylvia Guendelman, Jessica Lang Kosa, Michelle Pearl, Steve Graham, Julia Goodman and Martin Kharrazi conducted a study and examined the relationship between breastfeeding and maternity leave before and after delivery among working mothers in Southern California. California is 1 of only 5 states in the United States providing paid pregnancy leave that can be extended for infant bonding. The study revealed that . A maternity leave of 6 weeks or 6 to 12 weeks after delivery was associated, respectively, with a fourfold and twofold higher odds of failure to establish breastfeeding and an increased probability of cessation after successful
Nora NayraGogo conducted a research to study the impact of working environment on employees at the Pharmacy department of the Korle-bu Teaching Hospital. From this study carried out on a sample size of 30 employees, it has been established that, the stated industry is one with a lot of stress and pressure, as most of the employees work on weekends which may have an adverse effect on the employees physically, mentally and emotionally. most employees would opt for competitor organizations when the opportunity comes, meaning majority of them are not satisfied and happy with the current job conditions and the work environment in which they find themselves. They would therefore want to explore into other organizations for better work environments and work conditions. It is suggested for management to take a moment to reflect on companys values and objectives, which will then assist to undertake the right surveys in the organization as to the challenges and shortfalls. This study found out that the development of a good working environment will most likely increase productivity, commitment and reduce employee turnover.
Gerhard Glomm, Juergenjung, changmin Lee and Chung Tran conducted a study on public sector pension policies and capital accumulation in an emerging economy of Brazil In such emerging economies pension programs of public sector workers are more generous than pension programs of private sector workers. The opportunity costs of running generous public pension schemes for civil servants are potentially large in emerging economies that often suffer from low public investments in education and infrastructure. In this paper, a two-sector dynamic general equilibrium framework is developed to quantify these opportunity cost effects. It is found that the efficiency and welfare gains of reallocating government resources from non-productive public sector pensions to productive public education and infrastructure investments are larger than the welfare effects created by classic public pension reforms that simply reduce savings and tax distortions by making pensions less generous. Calculating transitions to the post-reform steady state, it is found that welfare losses for the generation born before the reform are offset by welfare gains by the generations born after the reform. In this paper the study on the adverse effects of generous pension policies for public sector workers is also done.
R. Baral1 and S. Bhargava2, in his research had made an attempt to provide a holistic picture of work-life balance benefits and programmes (WLBPs) offered by various organisations in
Natalie K. Goodpaster did a research to estimate the effect of the Family and Medical Leave Act (FMLA) on participation of married women with children under the age of six in the United States, by using the FMLA as a natural experiment and exploiting state-level differentiation in maternity leave statutes. Theoretically, maternity leave statutes intend to preserve job tenure for expecting mothers. However, if an employed mother on maternity leave learns that her value for staying at home exceeds her value from working, she will exit the labor force once the leave expires. Difference-in-differences estimates show that after the FMLA, employed and expecting married mothers who live in an area without state-mandated maternity leave are 2.7 percentage points more likely to leave the labor force after taking maternity leave than those who live in an area with state-mandated maternity leave. As a sensitivity test, it is evaluated that married women without infant children and single women as additional control groups to estimate different effects of the FMLA. Altogether, the increase in the proportion of mothers leaving the labor force due to federally-mandated maternity leave accounts for almost two-thirds of the overall fall in labor force participation.
D. Roderick Kiewiet at The Pew Center estimates that as of July 2008, state and local governments in the United States had promised current and future retirees $3.34 trillion in benefits but had only $2.35 trillion of projected assets to pay for them. The investment losses that public employee pension funds experienced during the market downturn of 2008-09 made the trillion dollar gap much larger. In this paper it is discussed that how the pension funding gap has developed, compared the situation in California with that of other states, and discussed the
OBJECTIVE : To gain an understanding about the welfare policies of the organization , its awareness among the employees and even make comparison with the government guidelines.
RESEARCH DESIGN
The descriptive research design has been used in this case to find out whether the employees are aware about the welfare policies of the organization and their opinion on various welfare policies, which they like the most and which they want to be changed for their better. There was a survey conducted by me with the help of a questionnaire which helped me collect the feedback and come to a conclusion as per the designed objective.
SAMPLING TECHNIQUE :In our project we use Non Probability Sampling technique.
This chapter deals with the interpretation and analysis of data collected through the survey conducted with the help of a questionnaire. Analysis of various questions. Q1. Are you aware of various welfare policies of the organization? The answers given are shown in the table-
awareness
Percent 89.5
10.5
yes
no
The above chart shows that 74.2% of employees are aware of welfare policy and 25.8% feel that they are not aware of the welfare policies of the organization. When the employees were asked about this question ,most of them said that they are partially aware about the policies ,so to have a clear answer to it the employees who were confident of knowing enough welfare policies weretaken as yes and rest no. The final conclusion derived is that most of the employees are well aware about their corporations welfare policies.
handbook
iocl intranet
employees
From the table its clear that the major source of information about the welfare policies is IOCL intranet ,that is the corporations website from which 43.9% of employees extract information on welfare policies followed by handbook and from other employees. These are the only sources from which employees can know about the policies.
28.1
very easy
easy
cant say
difficult
The above table shows that most of the employees with the highest percentage of 57.9% feel that the procedure for availing the welfare benefits is easy and 28.1% employees even feel that the procedure is very easy. There are hardly 7% of employees who think that the procedure is difficult. Few employees are not sure about the procedure, they feel that generally its easy but for some facilities it is time taking and lengthy.
For this the answers given by the employees are shown in the table below
Frequency Valid strongly disagree disagree neutral agree strongly agree Total 1 9 21 10 16 57
The table shows that most of the employees feel neutral ,28.1% strongly agree, 17.5% agree and hardly 17% dont stand by the statement that children education allowance provided by the corporation is enough. Many Employees hesitated about giving comments in case of strong disagreement about the statement but few mentioned that the allowance is very less in comparison with education getting expensive at a rate of around 20% annually.
b.
Frequency Valid strongly disagree disagree neutral agree strongly agree Total 1 4 12 28 12 57
21.1
disagree
neutral
agree
strongly agree
Out of 57 employees 28 agree with it , 12 strongly agree and same number is neutral about it. Only 1 and 4 employees answered strongly disagree and disagree respectively for the statement. Not a single commented about their answers
Frequency Valid strongly disagree disagree neutral agree strongly agree Total 2 2 5 27 21 57
leave facilities
Percent 47.4 36.8
3.5 disagree
8.8
neutral
agree
strongly agree
Most of the employees are satisfied with the leave facilities the organization is provided as 47.4% and 36.8% employees agree and strongly agree respectively about the statement. Only 15.8% of employees are not withstanding the statement or are neutral about it.
medical facilities
Percent 75.4
17.5 7
strongly disagree
agree
strongly agree
Medical facility of the corporation are most liked policies which is very much visible from the answers given by the employees.75.4% and 17.5% employees strongly agree and agree respectively about the statement. Only 4% strongly disagree with it.
Frequency Percent Valid strongly disagree disagree neutral agree strongly agree Total 1 13 18 15 10 57 1.8 22.8 31.6 26.3 17.5 100.0
For this statement employees have varying opinions, major portion of sample feels neutral about it closely followed by agree and disagree. There are less employees to rate this statement in extremes.
Frequency Percent Valid strongly disagree disagree neutral agree strongly agree Total 2 13 28 10 4 57 3.5 22.8 49.1 17.5 7.0 100.0
22.8
17.5 7
strongly agree
Even in case of this statement employees have varying opinions mostly centered on neutral , then followed by disagree and agree. The extremes are less chosen in this case too.
Frequency Percent Valid strongly disagree disagree neutral agree strongly agree Total 5 18 15 10 9 57 8.8 31.6 26.3 17.5 15.8 100.0
shift allowance
Percent 31.6 26.3 17.5 8.8 15.8
strongly disagree
disagree
neutral
agree
strongly agree
Shift allowance of the organization is less liked in comparison to other policies which is very clear from the answers they gave . Most of the employees say that they dont agree with the statement that shift allowance is paid enough. Only 19 out of 57 agree with the statement.
h.
dependency facility
Percent 45.6
42.1
3.5 disagree
5.3
neutral
agree
strongly agree
Dependency facility is also one of the appreciated facility of the organization. 87.8% employees say yes the agree and strongly agree with the statement. Employees are happy that the policy has a wide coverage for their dependents.
3.5
yes
no
The table shows that employees stand united in saying that there is no delay at all in payment of allowances. In fact it came as a surprise as IOCL being a government organization which are criticized for their red tapism , the employees say that the process hardly takes 2-3 days to get their allowances passed.
discrepancy in allowances
Percent
66.7
33.3
yes
no
When employees were asked about the discrepancy in allowances, then, majority of employees disagreed with this.
periodically n progressively
periodically n inadequately
rarely n progressively
rarely n inadequately
Most of The employees of IOCL say that the policies are updated periodically and a major percentage out of which also feels that it is done in a progressive manner. only 22.8% say thatthey are rarely updated but even in this the major percentage feels that they are changed with changing times
The answers for each are shown in different tables belowa. Food quality-
Frequency Percent Valid very satisfied satisfied Neutral dissatisfied very dissatisfied Total 57 100.0 1 36 12 6 2 1.8 63.2 21.1 10.5 3.5
food quality
Percent 63.2
21.1 10.5 1.8 very satisfied satisfied neutral dissatisfied 3.5 very dissatisfied
63.2% of the employees are satisfied with the food quality and 14% are dissatisfied or highly dissatisfied with t food quality.
b.
Services
Frequency Percent Valid very satisfied satisfied neutral disatisfied very disatisfied Total 57 100.0 6 24 8 17 2 10.5 42.1 14.0 29.8 3.5
services
Percent
42.1 29.8 14 3.5 very satisfied satisfied neutral disatisfied very disatisfied
10.5
This is the major area in which canteen of the office needs improvement as majority of employees express their dissatisfaction about it. 29.8% people were dissatisfied with the service provided in canteen.
c, hygiene
Frequency Percent Valid very satisfied satisfied neutral disatisfied very disatisfied Total 57 100.0 4 26 14 10 3 7.0 45.6 24.6 17.5 5.3
hygiene
Percent 45.6
very satisfied
satisfied
neutral
disatisfied
very disatisfied
The level of hygiene is mostly satisfactory as answered by employees. But few of the employees are not satisfied by the hygiene in canteen.
d.
Price
Frequency Percent Valid very satisfied satisfied neutral disatisfied very disatisfied Total 57 100.0 9 27 14 5 2 15.8 47.4 24.6 8.8 3.5
Prices
Percent 47.4
very satisfied
satisfied
neutral
disatisfied
47.4% employees are satisfied with the prices charged in canteen, only few are not satisfied with the prices charged.
Frequency Percent Valid excellent good ave bad Total 19 34 3 1 57 33.3 59.6 5.3 1.8 100.0
33.3
5.3
1.8 bad
excellent
good
ave
Most of the families are aware of welfare policy of the organization and majority feel of the Families feel that welfare policy of IOCL is good.
Frequency Percent Valid immediate boss Colleagues complaint box Total 40 11 6 57 70.2 19.3 10.5 100.0
70.2
19.3 10.5
immediate boss
colleagues
complaint box
In case of any work related issues/problems, most of the employees normally approach their immediate boss. None of them approach grievance handling machinery.
21.1
yes
no
According to 78.9% employees, IOCL is having an active and effective system of handling grievances.
Frequency Percent Valid better same worse cant say Total 40 11 1 5 57 70.2 19.3 1.8 8.8 100.0
cant say
This was an open ended question, and most of the employees feel that medical is most important for them and children education allowance is following it closely.
Q14. In case you want to improve or change any welfare policy of your organization, which policy would you like to change and what changes youd like to make?
This is also an open ended question and most of the employees are not satisfied with the overtime policy of IOCL , they feel that are not given enough . many employees are even dissatisfied with the transfer policy the organization has, there is transfer every 3 years which creates problems for adjustment in a new place every time. Few employees even want a hike in LTC policy of the company. Few even want a hike in the bonuses which will increase the morale of employees.
100
Percent
100
Percent
All employees of the company replied yes. Employees gave reasons like IOCL is a maharatna company, listed in fortune 500 etc,.the reason for being proud of their organization.
This section of chapter 5 deals with secondary research, which majorly deals with the comparison of IOCLs welfare policies with the set guidelines. Comparison with the government guidelines1. The few areas in which the allowances go exactly by the rate government fixed ata. Pay scales fixed for different grades of workers b. Annual increment which is 3% is also set in accordance with the guideline for central government employees. c. The present rate of DA for central government employees is 27% of basic pay or pensions, which is same for IOCL employees but expectations and calculations are on the forefront for most of the central government employees regarding the additional Dearness Allowance from July, 2011 to be announced soon. d. House rent allowance is categorized on the basis of population of the city as per the government rules. e. City compensatory allowance is abolished by the 6th pay commission. Etc,. 2. below CHILDREN EDUCATION ALLOWANCEWith The suggestions of 6th pay commission government just set a basic amount of 1000/- p.m or a sum of 12000/-p.a to be paid as children education allowance with the age limit - for disabled children has been set at the age of 22 years and in the case of other children the age limit will be 20 years or till the time of passing 12th class, whichever is earlier and also admissible to children studying through "correspondence" or "distance learning" subject to other conditions prescribed. IOCL considering it a very important policy for the employees and their family goes by the following, A consolidated amount of `1000/(upto Class X) and Rs.1100/- (beyond Class X) p.m. per eligible child pursuing studies in a recognised institution (i.e. School / College / Other allowances and benefits which are major part of the study are discussed
CONVEYANCE ON TOUR AND LEAVE TRAVEL FACILITYSixth pay commission's recommendations regarding travel facilities to central govt employees have been accepted by the Govt. with slight modifications consequent upon changes in the pay band and grade pay. The major decisions concerning travel entitlement for journeys within the country and journeys abroad, mileage allowances and LTC ( Leave Travel Concession) are given below.
Travel entitlement within the country Grade pay (Rs 10,000 and above): Business /Club class by air/AC First Class by Train Grade Pay (Rs 7600, Rs 8700 & Rs 8900): Economy Class by air/AC First Class by train
Journey in case of places not connected by train - Travel by AC bus for those entitled to travel by AC II Tier and above; travel by Deluxe/Ordinary bus for others, but in IOCL the employees can claim for the fare which is restricted to, the basic entitlement i.e. 2nd AC Sleeper class by Mail/Express train by the shortest route..
International Travel i) Grade Pay of Rs 1000 & above: Business/Club Class ii) Others: Economy Class In IOCL following are the travel entitlements for foreign toursTA entitlement CH 1st Class by Air Directors Business Class/Club Class by Air GMs, EDs Business Class/Club Class by Air Others Economy Class by Air.
on Foreign Tour
Grade
A&B
` 250/-
C & above
` 300/-
` 250/-
Transport assistance- Transport Assistance shall be admissible as under to those officers who have not drawn Conveyance Advance nor are availing Conveyance reimbursement expenses or co. transport facility: Grade A B C D E F G & ABOVE Rate (` p/m) 1000 1200 1300 1700 1800 1900 2000
Running & maintenance expenses for car/scooter/motor cycle/ moped: Officers owning Car / Scooter / Motor Cycle / Moped will be reimbursed running and maintenance expenses incurred in connection with official duties as under :
Gra de
Annual ceiling for a full F.Y. (in ` ) 39870 62020 62906 76196 77968 93030 97460
A B C D E F G
Two-wheeler: Officers who maintain a two wheeler, their monthly entitlement on reimbursement of conveyance running & maintenance expenses shall be as under:
Mode
1587 850
A-Class ` 170/-
Others ` 140/-
` 190/-
` 170/-
Running & maintenance expenses for scooter/motor cycle/moped ;Workmen owning scooter/motor cycle/moped will be reimbursed running and
maintaince expenses incurred in connection with official duties as under: Vehicle Grade I to V (` /p.m.) Scooter/M Cycle Moped 577/647/1.57 1061 1184/2.93 Grade VI (` /p.m.) Mileage Rate/` P km
LEAVE FACILITIES Leave facilities for all kinds of leave are provided on the exact guidelines by governmentEarned Leave: The credit for earn leave is awarded at a rate of 15 days on the 1st of January and 1st of July every year. It can be accumulated up to 300 days in addition to the number of days for which encashment has been allowed along with LTC.
Paternity Leave A male employee with less than two surviving children is granted Paternity Leave for a period of 15 days during the confinement of his wife. During the period of such leave he shall be paid leave salary equal to the pay drawn immediately before proceeding on leave. Paternity Leave shall not be debited against the leave account and may be combined with other kind of leave as in the case of Maternity Leave. Study Leave Study leave is granted to all employees with not less than five years service for undergoing a special course consisting of higher studies or specialized training in a professional or technical subject having a direct and close connection with the sphere of his duties as a civil servant. The course for which the study leave is taken should be certified to be of definite advantage to govt from the point of view of public interest and that particular study should be approved by the authority competent to grant leave. The official should submit a full report on the work done during study leave. Maximum of 24 months of leave is sanctioned. In the case of CHS officers 36 months of leave can be granted at a stretch or in different spells. Study leave will not be debited to the leave account and may be combined with other leave due.
Special disability leave is also admissible when disabled by illness incurred in the performance of any particular duty, which has the effect of increasing liability to illness or injury beyond the ordinary risk attaching to the civil post held, under the same condition.This disability should be certified by an Authorised Medical Attendant to be directly due to the performance of the particular duty.
Maximum of 24 months of leave may be granted. May be combined with any other leave. Will count as service for pension. Will not be debited to the leave account.
8. Child Adoption Leave: Child adoption leave is granted to Female employees, with fewer than two surviving
Medical facilities-The government has a very well framed system for the
provision of medical facilities to its employees. There are government hospitals were the employees can get their medical treatment done for various problems, IOCL is doing a great job and taking a step ahead by providing coverage for all the dependants of the employees in this area.IOCL has even nominated Some reputed hospitals / nursing homes at 4 Metro cities, State Capitals etc. where the employees and their dependent can have both outdoor and indoor treatment. The coverage is provided for any kind of medical problem except drug abuse, whereas as per the government guidelines there are specific diseases which are to be covered in it. So IOCL is doing a commendable job under this policy.
PROFESSIONAL/SKILL UPDATION FACILITYGovernment doesnot have any specific guideline for the professional or skill updation of employees, this is an initiation taken by the organization to keep its employees up to the mark with changing time there is fixed amount set for different grades of officers. Project manthan by the organization is also an example for it, under this different measures are taken to make the employees familiar with the new technology around.
NIGHT HALT/SHIFT ALLOWANCE , OVERTIME ALLOWANCEEven in this area government doesnot have any specific guidelines but IOCL has a fixed amount to be paid to different categories of employees for night halt and shifts and overtime allowance.
Based on the study conducted, results of the survey done in the corporation and the general feedback given by the employees following conclusions have been drawn: 1) IOCL management understands the importance of welfare in the life of the
employees and therefore provide them with lots of allowances, high pay scale and benefits to them. This in return helps IOCL to get best out of their employees. 2) IOCL has integrated processes which are followed for availing the welfare
benefits which some employees feel is complicated and time taking process. 3) IOCL knows how important it is to maintain relationship not only with employees
who are serving the org. but also not to forget the contribution of employees who have served the org.. IOCL provides a lot of benefits to the employees even after they get separated from the org. this makes employees and their families feel secure and motivates them. 4) IOCL is even taking the welfare of the dependants of the employees seriously and
provide them with every benefit. 5) Most of the employees are satisfied and happy with most of the policies especially
medical and child allowance. 6) After studying the responses, it can be included that welfare is definitely one of
the most important motivational factors which help organization. to retain the best talent. And also be at par with the private and other players in the market. 7) IOCL is capable of attracting the best pool of talent and to is also able to retain
them through their welfare policy . 8) The only problem is with promotion and transfer policy. Many employees especially in the staff dont prefer to take promotion due to the transfer reason. Hike in bonus is another demand of employees.
CHAPTER 8 : SUGGESTIONS
This chapter deals with the suggestions offered by me on the basis of the findings of the primary research conducted both through survey I have the following suggestions to make1) Medical facility can be improved by a. b. 2) Arranging for frequent visit of specialist doctors. Introducing ayurvedic medical facilities.
professional skills/ updating can be improved by a. b. c. better maintenance of infrastructure more emphasis on computer education emphasizing on time management.
3)
management should try to get best out of their the employees by a. b. proper redresser of complaints and grievances of employees Awarding extra to employees for doing extra efforts eg. Bonus-
increases their moral c. Improving the working condition and by overlooking the relations
approach for getting their problem solved so this shows that the grievances is just on papers and not in action.
CHAPTER 9 : LIMITATIONS
This chapter deals with few limitations of the project report and certain areas which could not be covered.
This research is majorly a qualitative research supplemented with quantitative data. Moreover Its a very wide area, the organization has some hundred plus policies in their handbook which was not possible to cover all of them in my research. So the focus was limited to only few.
The sample size is not that good as it was a very time taking process to request employees to fill up the questionnaires and running after them for the same.
Employees participation rate is low Internal information of the organization is not made available to the interns. There is lack of clarity while answering questions by the employees . The research is conducted within a period of limited duration.
This chapter deals with my learnings and personal experiences during the stipulated period of two months spent at Indian oil corporation, New delhi as a part of summer internship. My project was on welfare policies of employees of Indian oil corporation, delhi. I was under Mr. VISHAL who is the Dy. Manager of employee relations in the northern region branch of iocl. As the part of my primary research I had to first frame a questionnaire which was a great learning experience . I searched through various sites and came up with a questionnaire with my basic purpose of an interactive questionnaire, but I missed on the point of the specificity of my objective for the study which I soon realized after my questionnaire got rejected .Another point was my questions were to direct to be answered by the employee of a company. This learning I am sure is going to be of great help in my coming future. The next great experience was interacting with so many working people on its welfare policies. The employees hesitated a lot in answering different questions, so I tried to put up questions in different ways to extract information out of them which was very enjoying but sometimes embarrassing too. Interaction with them also helped me learn being tactful as they never replied directly. I was given a charge of arranging their law files in order, which was a hectic work moreover it was difficult to understand what order to be followed in arranging them. After going through cases for 2-3 weeks I started to get familiar with it. It is another life long experience and enhanced my knowledge on employee relations. Overall working in the corporate environment was a very fresh and practical learning.
This chapter deals with the different books, journals, websites and the documents of Indian oil corporation which I referred for writing this project. HR handbook Indian Oil Corporation. www.iocl.com India.gov.in Dpe.nic.in www.Staffcorner.in google scholars for different journals and published papers 90paisa.blogspot.com Cgstaffnews.com Economywatch.com
This chapter deals with the questionnaire I used for conducting the survey.
QUESTIONNAIRE
1. Are you fully aware with the various Welfare Policies of the Organization?
a. Yes
b. No
2. How did you get to know about the Welfare Policy of the Organization?
a. c.
3.How is the procedure for availing welfare benefits of the organization? a. very easy b.easy c. cant say d.difficulte.very difficult
Facilities
Strongly disagree
Disagree
Neutral
Agree
Strongly Agree
Comments
Children education allowance provided by the organization is enough. Conveyance on Tour facility provided by the organization is good.
a. Yes
b. No
6.Do you find any discrepancy in the allowance being paid to various categories of employees?
a. yes
b.no
7.How often the welfare policies of the organisation updated? Do they seem in the tune with the changing times(orientations and benefits)? a. periodically and progressively c. rarely and progressively e. never b. periodically and inadequately d. rarely and inadequately
8. What are your views on the cafeteria facilities on the Following Grounds:
Very satisfactory Satisfactory Neutral Dissatisfactory Very dissatisfactory Food Quality Service Hygiene Price
9. Does the welfare policies even cater to your family needs? a. yes b. No
If yes, How do your family feels about the welfare policies of your Organization? a. good b. average c. bad
11. Do you feel the organisation has an active and efficient system of handling the Grievances of employees? a. Yes b. No
12.As an employee, where would you rate IOCL in comparison to Organisations? a. Very good b. good c. average d. bad
other
(PSUs/private)
e. very bad
14.In case you want to improve or change any welfare policy of your Organization , What area you want to make changes or improvements? . .
16. Do you feel proud to be associated with IOCL as an employee? Why? a. yes b. no