PROGRAMA LA MODULUL SPECIFICUL LIMBII ENGLEZE N ACTIVITATEA TURISTIC

The topics 1. An introduction to tourism 1.1 Concept and definitions 1.2 Pioneers of tourism 1.3 History of tourism 2. Meetings 2.1 Introducing oneself 2.2 Meeting someone for the first time 3. Ways of traveling 3.1 Traveling by air. 3.2 Traveling by rail (train), by water (sea, river) and by road (car, bus) 4. In the town, city 4.1 Things to see in the town. Where in town? 4.2 Asking and giving direction in the street 4.3 Information request 5. Means of transport. Rent/hire a car 5.1 Means of transport 5.2 Rent a car. 5.3 Road signs and warnings 6. Ticket reservations 6.1 Buying an airplane ticket from a travel agency 6.2 Baggage information 6.3 What documents do you need to travel to.? 7. Tourist attractions and facilities 7.1 Tourist attractions 7.2 At the bank 8. Hospitality 8.1 Making a hotel booking on the telephone and by letter/fax. 8.2 Arriving at the hotel. Checking in/out at a hotel. 9. Public Services 9.1 Public Services 9.2 Weather and climate 10. At the restaurant 10.1 Catering establishments and restaurant staff 10.2 Food and drinks 10.3 Ordering, asking/giving advice, complaining apologizing and paying 11. Letter writing

Lesson1 AN INTRODUCTION TO TOURISM Tourism is the act of traveling or the purpose of recreation and business, and the provision of services for this act. A more comprehensive definition would be that tourism is a service industry, comprising a number of tangible and intangible components. The tangible elements include:transport system- air, rail, road, water and hospitality servicesaccommodation, foods and beverages, tours, souvenirs, and related services such as banking, insurance and safety and security. The intangible elements include: rest and relaxation, culture, adventures and different experiences . 1.2 Pioneers of tourism Thomas Cook, Freddie Laker and Cesar Manrique. Thomas Cook He was the first person to develop mass tourism. He organized excursions and tours which opened up the world of traveling for pleasure to the middle classes. Many of the things which we now take for granted in modern tourism date back to Thomas Cook things like travelers cheques, hotel vouchers, and chartered transport. Thomas Cook lived in Leicester in the centre of England in the mid-19 th century. He organized his first tour, a railway excursion from Leicester to Loughborough, in 1841. Freddie Laker He was one of the pioneers of modern passenger air travel. He was born in England in 1922, and from an early age was involved with aircraft. He was an aircraft engineer in the Second World War and also learnt to fly. Lakers business ability appeared soon after the war ended. In the Berlin airlift of 1948 he was one of a number of businessmen who bought and chartered planes to take food and supplies to the people of Berlin when the city was blockaded by the Russian. It was in the 1960s and 1970 that the real growth in charter air travel happened, as more and more people wanted to go on package holidays. Laker was at the forefront of this. Freddie Laker helped to make air travel a realistic and fairly cheep possibility for many travelers and tourists. Cesar Manrique He was born in Arrecife in 1919 and studied art in Madrid and New York. His major set-piece visitor attractions, Jameos del Agua, Mirador del Rio, and Jardin de Cactus are masterpieces of design which are totally in harmony with the landscape.
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The hallmarks of any Manrique project are the use of local materials, integration with natural, and a completely peaceful atmosphere, all finished with a flourish of his own brand of surreal art. Cesar Manrique died in a car accident just outside his Taro de Tahiche home in September 1992. 1.3 History of tourism Read the article about the history of tourism Footprints in the sand of time

Lesson 2 MEETINGS 2.1 Introducing oneself (prezentari) Vocabulary: My name is John Brown. Mine is Simon Smith - Iar eu sunt Please call me Simon And you must call me Bill. May I introduce you to Id like to introduce you to This is How old are you? I am .. He/she is . Where are you from? Im from I live in . What is your address/ telephone number? 2.2 Meeting someone for the first time Dialogue: Hugo Liro arrives at the airport, looking for someone who he has never met, but who is meant to be wearing a red carnation in his buttonhole in order to be recognized. HL: Excuse me, are you Bob Smith? Man: No, Im afraid Im not. HL: Oh, thats a pity, Ive just arrived from Italy and he was meant to meet me here. Thank you anyway. It would appear that everyone has agreed to put a carnation in their buttonhole! H.L: Excuse me, are you Bob Smith? BS: Yes, Im. You must be Hugo Liro. How do you do? HL: How do you do? Im pleased to meet you Mr Smith BS: Im pleased to meet you too. Please call me Bob. HL: And you must call me Hugo. BS: May I introduce you to my colleague, our export sales manager, Simon Dallas? Simon, this is Hugo Liro. HL: How do you do. Im pleased to meet you at last after all our communication by e-mail and on the telephone! SD: Did you have a good trip? HL: Well, we had three hours delay at the stopover because they had problems refueling the plane, thats why we are so late, Im afraid. BS: It doesnt matter; we have had some extra time to work out our sales strategies for the meeting. My car is in the underground carpark have you got any luggage?
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HL: Just a couple of suitcases with samples in them they should have arrived by now. SD: Lets go and get them and then well give you some lunch before we go to the hotel Exercise 1 What would you say? a) Good afternoon Mr. X. How do you do? ____________________________ b) Good morning X. How are you? ________________________________ c) Its nice to meet you. ___________________________________ d) How is business? __________________________________ e) Have you met Joanna Trilby? _______________________________ f) Did you have a good trip? ________________________ g) How do you know my marketing manager? ________________________ h) Let me give you my card. ____________________________ i) Would you like a coffee? _____________________________ j) Havent we met somewhere before? _____________________

Lesson 3 WAYS OF TRAVELING Discussion questions: Why do people travel? Do you like to travel? Why/why not? 3.1 Traveling by air Vocabulary: Airport, airliner, to take off, to land, to get on a plane, to get on board on a plane, get off a plane, book/reserve a flight for London, direct flight, a flight via New York, airline ticket, travel/go first/business class, travel/go tourist/ economy class, check-in desk, to check-in, suitcase, hand luggage/carry-on baggage(Am.E.), aisle seat, smoking/non smoking section, boarding card, go through the passport control, departure lounge, gate, fasten seat-belts, luggage compartment, baggage (re)claim area, pass/go through the customs. Dialogue: At the airport B. Bloggs: Excuse me. Which terminal does flight AL602 go from? Air hostess: Terminal B, Gate 42. You mast check in 60 minutes before departure on an international flight, or 30 minutes before departure on a domestic flight. B. Bloggs: And where do I check-in? AH: The check-in desk is over there- just behind the Tarom desk. B. Bloggs: Thank you. Good morning. Id like to check-in please. A.H: Good morning, Sir. Could I have your ticket and your passport, and could you put your luggage on the scale? Have you got any hand luggage? Right, here is your boarding card. The flight arrives at 11.15 am local time, and you will
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have to put your watch forward by 5 hours. Please go through customs and immigration before the duty free shops and go to the departure lounge on time. Your flight will be in about half-an-hour. B. Bloggs: Thank you. Voice: This is the last call for flight number AL602, now boarding gate 42. Bill Bloggs gets on the plane Voice: Ladies and Gentlemen, pleas fasten your seatbelt and extinguish all cigarettes. We are preparing for take-off. At customs. Bill Bloggs has rather bumpy flight, then the plane lands. He gets off the plane and goes off towards customs and immigration. He speaks to a customs officer (CO). CO: Have you got anything to declare, Sir? B. Bloggs: No, nothing in particular. Do I have to declare my camera? CO: No, thats all right, sir. Could you open your briefcase please? B. Bloggs: Certainly. CO: Go through the green channel, please. B. Bloggs: Thank you. Air travel trouble Overbooking You arrive at the airport, pass through security, only to find that your plane is overbooked. Overbooked means that there are more air tickets sold on a plane than there are places available. Cancellation A decision to stop the flight that has already been scheduled. Ex: All flights have been cancelled because of bad weather. Unconfirmed flights It would seem illogical that once you have booked and paid for your flight, you have to reconfirm. Certain flights however have to be confirmed either 48 or 72 hours before departure. Check with your travel agent before going. Illness A surprising number of illnesses, both common diseases such as measles and chicken pox and more serious ones such as diphtheria or mumps can prevent you flying out. The policies vary from one airline to another so it is better to check with the airline concerned. They may ask you to produce a medical certificate saying that you pose no risk to other passengers or airline staff. No passport You are unlikely to be able to travel on an airline if you have forgotten your passport, if it has expired or if you dont have the right visa. This is because the companies can be heavily fined by the immigration department of the country you
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are flying to. So do check your documents (particularly the expiry date) before you leave. Gate closing time The closing time varies from one another but the ground staff at the departure gate can refuse entry if you are too late. Drunken or disorderly behaviour It is an offence both to board a plane drunk, and to get drunk on the plane. The ground staff can prevent you from boarding, and the captain has the final decision. Just stick to water. Jokes In these days of high security flying, a joke about what you have in your baggage (such a bomb), or saying that you did not pack your own bag, can lead to an arrest and even prosecution. So keep your jokes and good humor to other situations. Exercise2 Fill in the sentences using the words below. Overbooked passengers confirm cancelled Terminal airsick customs lost luggage Information transfer delayed flight Contact number suitcase stopover announce a) b) c) d) e) f) g) h) i) j) k) l) m) Im sorry theres no seat. You didnt __________your reservation 24 hours in advance. We regret to _________ that __________ TWA 530 has been ____________(will be late). Im afraid your luggage has been held up in _________. __________ __________ for Miami should proceed to gate 18. Oh no! Im in the wrong _________________. My ____________ hasnt arrived. Youll have to go to ___________, then. Im sorry Sir, the plane has been ____________, and the next one is in an hour. There are no seats. The plane is __________. Could you please leave a ______________. Would passengers for flight TWA 530 go to the TWA desk in hall 18 for further ________. I hope its not bumpy ride I get _____________. I booked a direct flight without a ______________.

3.2Traveling by rail (train), by water (sea, river) and by road (car, bus) Traveling by rail (train). Vocabulary:
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The tickets you may buy: A single ticket, a return ticket, a first class ticket, a second class ticket, a non-smoking carriage, a ticket office. At the railway station: The first class train; an early/late train, the milk train, what time does the next train for Paris leave? Is this train going to Frankfurt, please?, Which platform for Paris, please?, Where will the carriage be on the platform? Is there a waiting room? Upon arrival there are connecting trains. We can get a train right through to Frankfurt. Dialogue: At the railway station Bill Busy talks with a station master (S.M) at the railway station. B.Busy: Excuse me, what time does the next train for Paris leave? S.M.: At 14.15, then at 14.45, after that every half hour until 22.15. B.Busy: Where will the first class, non-smoking carriage be on the platform? S.M.: You should wait in the middle of platform. B.Busy: Which platform does the train for Paris go from, please, and is there a waiting room? S.M.: Platform4, but youd better hurry, Sir, its about to leave. B.Busy: One last question is there a direct link to Frankfurt? S.M.: Yes, there is. You just need to walk down the platform and the train is well-indicated. Youll need about 10 minutes to get there. B.Busy: Thank you.

Traveling by water (sea, river). Vocabulary Could you tell me where the Isle of Wight ferry goes from?
Foot passengers follow the green markings. How long is the crossing? Its only a 15-minute ride. A boarding lounge A hovercraft- A through ticket un bilet de trecere.

Dialogue : At the ferry port Bill Busy wants to take the ferry and talks with the harbor master B. Busy: Ive just come from London and want to get over the water . Could you tell me where the Isle of Wight ferry goes from? H.M.: Have you got a through ticket? If not, youll have to go to the ticket office first. B. Busy: Thats all right. I bought a through ticket in London. H.M.: Foot passengers follow the green marking to the boarding lounge . Otherwise, you could take the Fast Cat - its our new super-speed ferry, it leaves in ten minutes and its only a 15-minute ride. However, you can only take handluggage. Upon arrival there are connecting trains to take you where you want. You
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could also take the hovercraft which is only a 10 minute-crossing and you arrive near the town centre. B. Busy: Its difficult to decide. H.M.: If its comfort you want, take the club lounge on the ferry- there are business facilities including desks, electronic sockets and phones- you can even send a fax if you want. Theres also a waiter service and free newspapers if you want to relax. B. Busy: That sounds like the best idea- how long is the crossing? H.M.: It usually takes 35 minutes- the sea is calm today so there should be no delay. B. Busy: And when its rough? Ticket information - Tickets are available from ticket agents or ports or on the boats (in high season it is sometimes not possible to buy tickets on board). Tickets prices are regulated by the government. - Three classes of tickets: first (luxury), second and third (deck) - most people travel deck class - A return ticket usually means a 10% discount. - Half-fare for children aged 4 to10 - Cash payment only (credit cards not usually accepted). - Tickets are normally non-transferable.

Traveling by road ( bus). Vocabulary At the bus stop: Excuse me, is this the right bus stop for Bembridge? Could you tell me where the bus stop for Bembridge is? What time does the next bus go? This stop is for the southbound buses. Aceasta oprire este pentru autobuzele care pleaca spre sud. , e . Its a through bus to Ventnor, stopping at The services do vary during school terms and on bank holidays. Aceste servicii variaza in timpul vacantelor scolare si zilelor nelucratoare. . Id like a single to Bembridge, please. Thatll be 90 pence please. a double-decker- , autobus cu 2 etaje. a rack -un portbagaj a season ticket -un abonament,
Dialogue: At the bus stop
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B.Busy: Excuse me, could you tell me where the bus stop for Bembridge is? Passer-by: This stop is for the southbound buses. The northbound buses or the buses for Bembridge usually go from over there. B.Busy: Thank you. Excuse me, is this the right bus stop for Bembridge? Passer-by: Yes, it is. Its a through bus to Ventnor, stopping at Bembridge, Sandown and Shanklin. B. Busy: What time does the next bus go? Passer-by: On the timetable it says at 18.20, although the services do vary during school terms on schooldays and on bank holidays. B. Busy: Where do I buy my ticket? Passer-by: You buy it from the driver as you get onto the bus unless you have a season ticket. B. Busy: Ah- here comes the bus how wonderful, its a double-decker! B. Busy: Id like a single to Bembridge, please. Driver: Thatll be 90 pence please. Here you are, Sir. B. Busy: Thank you very much. Lesson 4 IN THE TOWN (CITY) 4.1Things to see in the town. Where in the town? Vocabulary: Town centre/ downtown (Am.E.), shopping centre/mall, square, bridge, railway station, bus station, underground/subway (Am.E.), police station, airport, ferry port/sea port, bank, post/mail office, hotel, caf, supermarket, apartment block/ apartment house (Am.E.), block of flats, crossing/crosswalk (Am.E.), pelican crossing, zebra crossing, intersection, cycle path, school, library, park, museum, theatre, church, motorway/expressway (Am.E.), traffic lights, traffic jam, bookstall/news-stand(Am.E.), telephone box, litter/rubbish bin, bench. , , , , , , , , ,( ) / , , , a, , , , , , a, a , , , , , , , , / , , / , . Where in the town? In the middle of the park, on the other side of town, cross the street, round the corner, at/on (Am.E.) the corner of the street, at the traffic lights, opposite the hotel, in front of the railway station, near the airport, by/next to, the seaport, in/on(Am.E.) the high street/main street(Am.E.), in the same street as the post office, behind the tower block, through the subway/underpass, under the bridge.
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 ...? , , , , (), ( ), , , -, , , , , / () , . Dialogue: A: Is this the way to the Central Park? B: Yes, it is./ No it isnt A: Is this the right way to the car park? C: Im sorry I dont know. Im a stranger here myself. A: How do I get to the sea/ferry port? D: Im going that way, Ill show you. Its in that direction, but Im not sure where exactly. Go along here and ask again. A: Does this bus/train go to the town centre? E: Yes, it does. / No, it doesnt. Youre on the wrong bus. A: Excuse me, can you tell me where to get off? E: Go two stops and get off at the next stop/ at the next stop bus one. A: Excuse me do I have to change? E: Yes, you have to change at the fourth station. A: Excuse me, wheres the next bus stop? F: Its round the corner to the left. Its the second turning on the right. A: Im looking for Victoria Station, is it far from here? G: Its not far, you can walk. / Its on the other side of town, youd better take a taxi. 4.2 Asking and giving directions in the street Asking the way: Excuse me could you tell me the way to How I can get to the airport? Giving directions: Carry strait on. Keep on for about 500 metres. Go strait ahead along this street till you come to the traffic lights. Take the number 3. Take bus/train to London. Turn left/right at the traffic lights- la semafor o luati la stinga/dreapta Take the Winchester Road- mergeti spre drumul spre Winchester Take the second exit- a doua esire Turn into Miles Avenue- cotiti pe Miles Avenue Go up the road as far as- mergeti drept pina la Turn round at the end of the road- va intoarceti la capatul drumului Its on the corner of street and street- este pe colt intre si You are nearly there- aproape ati ajuns Its on your left/right - este la stnga/dreapta dumneavoastra
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, ... ? : . 500 . , . 3. / . / , () Miles ... , ... ... ... Prepositions used to show the directions At, from, into, in, out of, over (peste, , ), above, through (prin, ), opposite (opus, ), up, by/next to(linga, ), beside (linga, ) between, around, in front of, to, on, off, under(sub, ), below (, ), along (de-a lungul, ), towards (spre, catre, , ), down, near, away from, behind. Exercise 3 Fill in using the proper preposition. Where are you going? a) Go ________ the park. b) Drive _______ the flyover. (pasaj) c) It is ______the corner of Briton Road and Elbury Street. d) The car park is _____ the cinema. e) He goes to work ______ a bicycle. f) Park the car ______ the office. g) The bank is ______the High Street. h) Its a long way _____Lands End ____John o Croats. i) The office is ______ the showroom. j) Go ______the hill. k) Careful! There are road works ______. l) Drive slowly _____the housing estate. m)The factory is ______ the HLP plant and the OSF works. n) Come ______ Melbury Road ______ Summer Street. o) Go ______the warehouse and stop at reception. p) Go ______the level crossing. q) Go ______the roundabout and take the second exit. r) The bureau de change is _______the Budapest Hotel. s) Get _____the motorway at exit 10 and _____ at exit 17. t) Go _____ the station, and turn left.
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u) The factory is ______ the no entry sign. v) The urban activity zone is _____ the ring road. w) Go _____ the main street as far as the traffic lights. x) The industrial estate is _____ the town centre. y) The plant is just _____the shopping mall. z) You can get a taxi ____the town hall. Dialogue: In the street Arno Jones is into his car and wants to find the Wayfield offices. A.J.: Excuse me. How do I get to the Wayfield offices, please? P.B.: Let me think Take the Winchester road, turn right, take the fourth turning on the left, keep going until you get to the roundabout, take the second exit and its strait on past the Youngster factory, its on your left. A.J.: Could you show me on the map? P.B.: Yes, of course. A.J.: Is it a long way? P.B.: Only about fifteen kilometers. A.J.: How long will it take to get there? P.B.: At this time of day, about half an hour- this is rush hour! A.J.: Excuse me, Im lost. Im looking for the Wayfield officer. P.B.: Oh dear. Youve gone the wrong way. Youll have to turn round at the end of the road, go back to the roundabout (sens jiratoriu, ) and take the first exit. After that, you go up the road as far as the Youngster factory, turn left into Miles Avenue, Then come out of Miles Avenue into Jelly Street and you cant miss the office block on the right. A.J.: Could you draw me a map? P.B.: Certainly. Have you got a pen and paper? A J.: Here you are, and think you very much for your help. P.B.: You are welcome. 4.3 Information request Solicitarea informatiei Vovabulary: What you may say Excuse me, Im a stranger in these parts. Excuse me, Im lost. Could you tell me where the bank is, please? Is there a bank near here please? How do I get to please? How far is it? Is it a long way? How long will it take to get there? Could you show me on the map? Thank you anyway; Thank you for your help. What may be answered?
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Im afraid/Im sorry that I dont know. I dont come from here. To ask again- mai intrabati, You have gone the wrong way.- ati gresit drumul, . Go straight along the High street - mergeti drept inainte pe drumul principal, . : , . , . , ,? , ? ... ? ? ? , ...? ? , . ? , / , . . -. , . Exercise 4 Arrange the sentences in a correct order to make up a dialog/conversation. Taxi please! a) Here you are. Keep the change. b) That seems a bit expensive. c) Where to, sir? d) Weve arrived at the airport, sir. e) Look at the sign The driver has the right to accept or refuse the hire. f) Could you give me a receipt? g) Ill have to charge a special rate for the monkey and excess baggage. h) Certainly, enjoy your flight. i) Ill be about 50$, sir. j) Thanks you squire. k) Id like to go to the airport. What is the taxi fare to Heathrow? l) All right, then. Lesson 5 MEANS OF TRANSPORT. RENT A CAR 5.1. Means of transport
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Bus, coach, tram/street car(Am.E),Trolley-bus, taxi/cab (Am.E), car, sports car, police car, ambulance, motor bike, scooter, bicycle, underground/subway (Am.E), train, high speed train, plan, helicopter, ship, boat, motor boat, rowing boat, yacht, ferry coach, lorry, track. , , , , , , , , , , , , , , , , , , , , , , , ( ). Text: Traveling People can use different means of transport. The bicycle is the cheapest. The motorcycle is also cheap but it is not good for long distances. With a car people can travel comfortably for long distances and they dont get very tired. Beautiful and comfortable ships cross seas and oceans from one continent to another. Planes carry passengers very quickly to various parts of the world. Yet, many people believe that the best means of transport is the train. They like to sit comfortably in the train and admire the nature through the window. If they are hungry they may have their meals in the dining-car. If they travel at a long distance they buy tickets in a sleeper. Train lovers like to meet new people on the train and talk to them. Most people prefer to travel by through trains. People go to a booking office to get tickets. They may buy single or return tickets. 5.2 Rent a car Vocabulary I would like to rent / hire a car Could I see your driving license please? ? Could you fill in this form? ? There are unlimited mileages. The tank is full (rezervorul este plin, ). Here are the keys, the car is in the underground car park. , . I picked up the car at the airport. . Its on my expenses( este pe cheltuelele mele, ). On the road To follow the directions carefully- The distances are huge (Distantele sunt mari, ). The main roads. Single line traffic. The road signs. The highway police. To jump the traffic lights.
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To get caught in a traffic. Security Its icy/ there are icy patches. The road is snowbound. ( ) The motorway is fogbound. ( ) The seat-belt is compulsory. Do not exceed the speed limit.( Nu depesc limita de vitez, ) No over-taking (nu este permisa depasirea, ) 5.3. Road signs and warning INFORMATION / ORDER 1. Keep left inei stnga 2. Reduce speed now 3. Exit 4. Halt - stop 5. Turn on lights 6. Waiting limited (8am-6pm 20 minutes in any hour) limita de asteptare 7. Single file traffic sens unic 8. Slow conduceti cu viteza mica WARNING 1. Watch out for children atentie copii 2. Give way/ Yield- cedare 3. Diversion - deviere 4. Low bridge pod jos 5. Duel carriageway / major road ahead drum pricipal drum cu 4 benzi, drum national 6. Road works ahead drum in lucru 7. Bends for 1 mile Viraje pe 1,6 km 8. Weight limit (12 tons 4 miles ahead) greutate redusa 9. Height restriction inaltime limitata 10. Cattle crossing atentie, animale 11. Slippery when wet alunecos si umed 12. Steep hill (engage low gear)- panta abrupta 13. Temporary road surface drum cu suprafata provizorie , 5.3. 1. 2. 3.
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4. 5. 6. (8 6 , 20 ) 7. 8. 1. 2. 3. 4. 5. 6. - lucru 7. 1 8. (12 4 ) 9. 10. 11. 12. 13. Exercise5 Find the names of the means of transport in the snake bellow. Highspeedtraincarhydrofoilaeroplanebushelicoptertrainshattleferrycoachundergro undhovercrafttaxishipyachtboattrain Lesson 6 TICKET RESERVATION 6.1 Buying an airplane ticket from a travel agency Cumpararea unui bilet de avion de la o agenie de turism. Questions you may be asked How can I help you? ? What day are you flying on? Would you like to travel Business class or Economy class? A single ticket/ one-way (Am.E) A return ticket/ a round trip (Am.E) A long-haul/ short- haul flight( zbor lung, pe distanta lunga/scurta) / ( ) There is a stopover at Detroit . Avionul face o escala la Detroit. Theres also a time difference of 10 hour. Diferenta de fus orar este de 10 ore. P 10 You may have jetlag.(Probabil sunteti oboist datorita diferentei de fus orar, - ).
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You should take travelers cheques (ar trebui sa luati cecul de calatorie) Youll need to check-in one hour before departure You will need to confirm your reservation 24 hours before departure. 24 What the traveler may say/ / Id like to enquire about flights to ... Out on Wednesday, back on Sunday. plecarea miercuri, intoarcerea duminic. , What time is the direct flight to? How long is the flight? ? Do I need to apply for a visa? ? Do I need any vaccinations? ? ? Is there any cancellation fee?(exista o taxa in caz de anulare e unei rezervari) Do I have to take out insurance? Theres a visa agreement between most countries. (exista un accord bilateral in privinta vizei intre majoritatea tarilor) Dialogue: T.T.: Totaltours Travel agency, can I help you? J.R.: Yes, good morning. Id like to enquire about flights to San Francisco . - T.T.: Certainly, what day are you flying on? J.R.: Out on Wednesday, back on Sunday. T.T.: Would you like to travel Business class or Economy class? J.R.: Its a long flight I think. Business class please. By the way, how long is the flight? T.T.: Direct its a long-haul flight about 9 hours. With a stopover at Detroit, youll need to count another 3 hours. Theres also a time difference of 10 hours be careful of the jetlag ( )when you come back! J.R.: Id prefer no stopover. Do I need to apply for a visa? T.T.: Not any more. Theres a visa agreement between most countries these days. You just need a passport and a returned ticket. J.R.: Do I need vaccinations or special medical treatment( ) to go to the States?
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T.T.: Not at all, however I would suggest that you take travelers cheques ( / a). Its very difficult to change money in the smaller towns in the States, but even the supermarkets accept travelers cheques. J.R.: Is there a cancellation fee, or do I have to take out insurance? T.T.: Theres no need for insurance if you are traveling Business Class. For an Apex flight, its better. However, you should take out medical insurance. J.R.: Fine, so what time is the direct flight to San Fransisco? T.T.: It leaves from Heathrow airport at 10.15 am . Youll need to check in one hour before departure. J.R.: That sounds fine. Can you deliver the tickets to my office? T.T.: Certainly. You will need to confirm your reservation 24 hours before departure. Could you give me your credit card number, and your address Exercise6 What is the right word? a) Do we need to apply for a visa / cancellation? b) Have a good travel / trip. c) Id like to book / reserve a flight to Sidney. d) Id like to enquire / inquire ( / ) about a train to Manchester. e) How much / many is a ticket to Ryde? f) He wants a single / simple ticket to Madrid. g) There is an 8-hour time difference/ jetlag between Paris and New York. h) He is very tired () today he must be suffering from time difference / jetlag. i) You need to check-in /register 30 minutes before take-off. j) The journey / travel ()will take 5 hours. k) The trains leave one time / once an hour. l) Air travel / air voyage is the fastest way to go to most places 6.2 Baggage tips and information We recommend that you: -Lock your luggage. - Place your name and address on the inside as well as the outside of your luggage. - Carry valuably items such as electronic equipment, computers, cameras, cash and jewellery with you on board the aircraft (in your hand luggage). - Carry necessary items such as passports, identification, medication and keys on board the aircraft with you. - Claim your luggage immediately upon arrival. - Firearms must be declared. The air company assumes no liability for:
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- Unsuitably packed fragile or perishable items. - Previously damaged or over-packed bags. - Damage or loss of protruding parts ( ) such as wheels, straps, pockets, pull-handles, hanger hooks (, , , , ) or other items attached to the luggage. - Minor damage such as scratches (zgirietura), scuff (zgirietura usoara), dents (umflaturi/taieturi), cuts and dirt resulting from normal wear and tear. , , , , . Baggage liability limitations Liability for loss, delay or damage to luggage is limited to an amount per kilo for checked luggage and per passenger for unchecked luggage unless a higher value is declared in advance and additional charges are paid. The carrier assumes no responsibility for fragile or perishable goods. , , , . Dangerous goods in checked and carry-on-luggage . Some seemingly harmless materials used every day at home or at work can be very dangerous on board an aircraft. , . Do not pack or carry on board: : Flammable liquids, gases or solids such as paints, matches , , , ... - Fireworks - Household items such as bleach, solvents , , - Pressure containers such as spray cans ... - Weapons: any form of weapon must be unloaded, declared and packed in specific containers for shipment. : , (), .
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The above list is not all-exclusive. Exercise 7 Match each problem to a sentence to make an adequate response. Problems: 1) My briefcase has been stolen ( ), and all my papers were inside. 2) I have been at the baggage claim area ( ) and my suitcases are not there 3) Some items have been taken out of my bags. 4) This isnt my suitcase although it looks the same 5) The airline has refused some of my baggage. . 6) My bags have been damaged. . 7) My luggage didnt follow me on my connecting flight. 8) I cant find my luggage. . 9) My suitcase has completely disappeared. 10) My suitcase has been opened. a) Could you give us a full description of the suitcase and the contents, please? b) Have you checked with lost properties (obiecte pierdute) ? c) Im afraid your baggage has been sent to St. Petersburg. We will deliver it by taxi as soon as we possibly can. d) Let me look at the lock, Madam. Oh yes, your bag was not locked ( ) so we cannot be held responsible. e) Please make your complaint to the carrier in writing within seven days. , . f) I think you should contact airport security. g) If you left your luggage unattended, it may have been blown up. , , h) It must be overweight. Please go to the cargo desk to have your luggage forwarded .(V rugm s mergei la biroul de marfuri s vedeti daca bagajele dra. au fost transmise.) i) Let me have your ticket and the details of your journey. j) The security agent must have seen something dangerous on the x-ray monitor. 6.3 Discussion question. What documents do you need to travel to?

Lesson 7 TOURIST ATTRACTIONS AND FACILITIES

7.1 Tourist attractions and facilities
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Types of tourist attractions and facilities: museum(s), cathedral(s), church(es), park(s), hotel(s), amusement park, botanical garden(s), shopping mall (US) downtown (US) gallery(ies), harbor, bank(s), telegraph. , , , , , -, (), , , , . Sydneys top fifteen tourist attractions.: 1 National Maritime Museum 2 Chinese Garden and Chinatown 3 Sydney Harbour Bridge 4 Museum of Contemporary Art 5 Queen Victoria Building 6 Sydney Opera House 7 Royal Botanical Garden 8 Art Gallery of New South Wales 9Aquarium 10 Sydney Observatory 11 Luna Amusement Park 12 Sydney Tower 13 Sydney Harbour 14 Taronga Zoo 15 Bondy beach

TEXT: THE REPUBLIC OF MOLDOVA Moldova is a small, but beautiful country. Many people call it a horn of plenty. There are lovely vineyards and orchards full of delicious grapes and fruits here. It looks like a bunch of grapes on the map of Europe. We are very proud of the ancient Codrii. They keep lots of secrets about the history of this sweet piece of land. The river Nistru can tell you a lot of legends and tales about our country and its people. The two medieval Moldovan fortresses are on the river Nistru. Numerous monasteries were built on the Raut and the Nistru River, in the woods and other places of rare beauty. There is one thing that makes Moldova special. It is the wells, that are travelers best friends. There is nothing better on a hot summer day that the clear and cool water of the wells. Nowhere in the world can you see many wells along the roads, in villages and towns. Houses in Moldova are another attraction. Moldovans believe that everyone should plant a tree, build a house and dig a well. The heart of our country is Chisinau, its capital. This white and splendid city is situated on seven hills. The people of Moldova are very special, too. Kind, hardworking and hospitable, they are also very artistic. Everybody admires our beautiful ballads and doinas. Places of interest in Maldova: Soroca Fortress (1499) The Curch Monastery ( Orhei, 1810) The hermitage of Butuceni, Orhei Schitul Butuceni Spring Calaraseasca, Ocnita- Isvorul
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The Oak-tree of Stefan the Great (Cobilcea, Soldanesti) The Monastery Capriana (Straseni, 1545) Repicolous Monastery Tipova ( Resina, 16-17 century) manastirea rupestra The river Nistru The church Sf. Dumitru (Orhei ) Rudi Monastery, Donduseni The Monastery Noul Neamt (Chitcani, Slobozia) The house of the painter Igor Vieru ( Cernoleuca, Donduseni) Saharna Monastery, Rezina The church St. Maria is dormition (Causeni, 15-17 century) Places of interest in Chisinau The Gates of the City Parliament of the Republic of Moldova The Residence of the President of Moldova National Palace Municipality of Chisinau/ The Town hall of Chisinau Triumphal Arch Art museum The Circus Organ Hall The House of Culture of railway workers The monument to Saint Stefan the Great The church Saint Parascovia of Sikhla National Museum of Fine Arts National Museum of History Cathidral the Birth of God The church of St. Pantelemon The Cathedrale of St. Tiron ( Ciuflea church) 7.2 At the bank Typical phrases: Tell me, please, where I can change dollars into euros? , , ? Where is the nearest bank? ? When the banks are open here? ? Is the bank open now? When are the banks closed here? ? I would like to change euros into pounds. Change me, please, dollars into local currency. , , . What is the exchange rate today? ?
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Your passport, please. Here is my passport. Your address, please. / Where do you live? Here is my address. I want to use this check in dollars, please. Give me large banknotes, if you can. I need some change. Change me this banknote / bill (Am. E.) into ( small ) change. I want to open a new account here. What kind of an account would you like to have? , . ? I need a current account/ a deposit account. / . Your identification, please. What can be the rate of interest ( ) from my money? Your interest can be from three to five per cent. And what about getting a credit card? You can have a credit card and some other services of our bank. Let us fill in a few forms. Give / Make me the state of my account, please. Give me the receipt. I want to pay some money into my account, please. Pay four hundred pounds in (to) my current account, please. I want to withdraw money from my account, please. , Id like to close my account. Shall I sign this? Sign here, please. Dialogue: At the bank. Customer: Hello. I'd like to deposit this check into my savings account. Teller: OK. That gives you a new balance of $ 956. Customer: Thanks. Also, Im interested in getting a car loan. Do you happen to know what the interest rates are? CS: That depends on the amount you borrow. But you'll have to talk to one of our loan officers. Customer: I see. Where can I find a loan officer? CS: Our loan department is located on the second floor. Customer: Thanks. One last question. Do you have any credit card applications? CS: Yes, here's one. Customer: You've been very helpful. Thank you. CS: You're welcome. Lesson 8 HOSPITALITY
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8.1 Making a booking on the telephone and by letter/fax Vocabulary What you may be offered a single, a twin room, a double room , a suit with bath/ shower/ bathroom / / a front room - cu vedere la strada, to look into the sea or sea view Would you like full board or half board? ? Do you have airconditioning in your rooms? ? Booking Bells Hotel, how can I help you? , ? I would like to reserve/ book in the name of Smith. / ... . Were fully booked. . Im afraid we have no vacancies on that date. , . Could you tell me the price, please? , ? Including full English breakfast and VAT. .

Confirming / . . Could you send me a confirmation? ? Could you hold the room until 9.30 pm? 9:30 ? For a late/early check-in well require a deposit. We look forward to meeting you. . Dialogue BH: Bells Hotel, how can I help you? JS: I would like to reserve a single room with bath in the name of Smith. BH: Certainly, sir. What date?
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JS: The 16th June for two nights. BH: Im sorry, were fully booked on 17th June. JS: Thats all right, Ill come on 15th June instead, for two nights. BH: Would you like full board or half board? JS: Half board please. Could you tell me the price, please? BH: Thats 44$ per room per night, including full English breakfast and VAT. JS: Do you have air conditioning in your rooms? BH: Im afraid not. JS: It doesnt matter. BH: All right, Mr. Smith. Thats a booking for a single room for two nights beginning 15th June. JS: Could you send me a confirmation? BH: Certainly. Could I have your name and fax number or address? JS: Of course, ItsIll be arriving late, could you hold the room until 9.30 pm? BH: Certainly, but for a late check-in well require a deposit. Could you give me credit card number? JS: Its 03314535. BH: Thank you for calling Bells hotel. We look forward to meeting you. 8.2 Arriving at the hotel. Checking in/out at a hotel. Vocabulary At the reception desk Good morning, Ms Jones, have you got a reservation? I have got a reservation. Do you have any vacancies? ? Id like to check in. Id like to book a single room/a double room/ a suite/ a twin-bedded room Id like a room with a telephone/ a bath/a queen/king-size bed/a double bed/twin beds/a balcony/a sea view. Thats three nights including breakfast. Could you fill in the registration form? Heres your key/ key-card. Room 123 on the first floor. What time do you serve lunch? Breakfast is served between 6.30 and 10 am. Dinner is from7pm. The night porter comes on at 11 pm 11 The carhop will deal with your car. paznicul parcarii Id rather park it myself! Have you got any baggage/ luggage? Ill call the bell-boy to take up your bags. Thats all right. I only have one small suitcase. Using services
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Do you have a safe for valuables? ? Would you like a wake-up call? Yes, please ring until I answer! , , ! Could I have a wake-up call at 6.30, please? Leaving the hotel Id like to check out please. Id like to settle my account, please. Id like to pay my account. Certainly, What room number? Which room were you in? What is the room number? What time do we have to vacate the room? ? Last check out time is at noon. ( ) . Did you use the telephone or the mini-bar? How would you like to pay? With my company payment card. Sign here please. Have a good trip Exercise 8 Match the Top and Tail a) Good morning, Star Hotel 1)a double/single/twin b) Id like to book 2) were fully booked c) Certainly, what 3) could you hold the room? d) Would that be full 4) rates? e) Would you like a suite or 5) a confirmation by fax? f) How much does it cost 6)how can I help you? g) The price includes 7)a deposit h) Im afraid 8) at 10 am and 4 pm i) Could you sent me 9) breakfast and all taxes. j) I wont arrive before 9pm 10) conference facilities. k) For all reservations, we require 11) date? l) Do you offer weekend 12) per night, please? m) We will need full 13) a room. n) We should like refreshments 14) a cheque for the deposit o) Please find enclosed 15) board or half board? TEXT THE PRIORITY BELL HOTEL We have an excellent range of rooms to offer the business market, which provide a variety of sizes for different applications. This leaflet contains the floor areas, power and telephone connections, capacities and travel details. However, if you have
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any special requirements, our Manager or reception will be pleased to help. Advanced booking is essential as the Hotel is used commercially all year round. The restaurant: this room is ideal for banquet, buffet, or formal settings, as well a large meeting room for conference or seminar activities. The Well room: this is a room with plenty of light for smaller business meetings which can be served easily for bar and catering requirements. The waiting room: a small private room off the main lounge/reception area, ideal for small board, committee or sales meetings, interviews, etc. Seminar equipment includes: flip charts and pencils, television and video, screen, fax machine, computer with internet facilities, OPH (overhead projector). The bedrooms: all forty bedrooms (single, twin and double) are comfortably furnished and are en-suite with Sky TV, radio, direct dial telephone and courtesy tea and coffee. Laundry and dry-cleaning facilities are available. Other hotel facilities: indoors heated swimming pool, gymnasium and steam room, private enclosed car-park, express checkout and free airport shuttle. Disabled facilities including lift. Golf, equestrian and fishing facilities available nearby. Exercise 9 Find out the words which correspond to the definition bellow a) A place to hold a meeting:_______________________ b) The surface area of the room: ____________________ c) How to get to the hotel: _________________________ d) Something you want just for you: __________________ e) Book before you arrive at the hotel: _________________ f) Your needs for food and drink: ______________________ g) A paperboard:_______________________ h) You need it to show transparencies: _____________________ i) A bedroom with two single beds: _______________________ j) A private bathroom: _____________________________ k) Telephone where you do not need the switchboard: _____________ l) Free tea and coffee- offered by the hotel: ______________________ m)To wash your clothes: __________________ n) To keep fit and healthy: _____________________ o) To keep your car safe:______________________ p) Check-out faster than a traditional one: __________________ q) Bus to and from the airport: __________________________ r) Equipment for people with special needs, including going up and down stairs: ________________________________ TEXT Checking in a hotel Part A
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The tourists arrive at the hotel. The receptionist (USA: reception clerk) checks them in and assign their rooms. The guide tells the tourists about the hotels facilities. The tourists ask him questions about entertainment, shopping and sightseeing. The guide tries to make things easy and pleasant for each tourist. When there are problems, he takes care of them immediately. Part B You will get the keys to your room in a few minutes. In the meantime, kindly fill in this registration form/card and hand them to the hotel receptionist (together with your passport). Would/ will you follow me please? Well go up in the lift, (USA elevator). Well take the lift to the second floor. Or well take the stairs. The lift is out of order so well have to walk up. The rooms are to be vacated; you will have to vacate your rooms before noon on the day of departure. Part C The hotel has a quite lounge-bar/cocktail bar, a spacious dining room, a restaurant and a coffee shop/a caf. On the ground floor you will find a currency exchange office, a news-stand, a gift/ souvenir shop, a handicraft shop, a car rental agency/a car hire office, and a public phone/public call boxes. On the first floor there is a TV room, and a childrens playroom. In the basement there is a sound proof disco. Other amenities include a sauna, a gymnasium, a barber shop and a beauty salon/a ladies hairdressing salon/a ladies hairdresser. There are two pools, one for the grown-ups and another for the children. Theres also bowling, mini-golf and table tennis. Every evening an excellent band plays for dancing in the hotel. All rooms have private bathroom/shower, color television/TV with remote control, radio/alarm clock radio, in-house video, telephone and tea-and-coffeemaking facilities. All rooms have air-conditioning, hair-drier, and mini bar/a refrigerator stocked with refreshments. Telephone operators handle calls and provide a wakeup service. If you want anything, dial the hotel operator or dial directly the extension of a service you desire. The hotel restaurant is open until 11 pm. But if you want something to eat later than that, just call room service. When you got out, please leave your keys at the reception desk (USA: front desk). If you have any problems or complaints, please let me know. Today well have lunch in the hotel dining room at one oclock. Id like to meet you in the hotel lounge at 12.45. See you then.
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Lesson 9 PUBLIC SERVICES 9.1 Public services Vocabulary Central heating, running water, water supply, gas supply, electricity supply. , , , , Railway, post office, mail delivery, public transport , , , Cable television, telephone, telegraph. , , . Dry cleaner, shoe repair, amusement park. ,, , . Cinema, theatre, disco, restaurants. , , , . Pubs and bars, canteen, public library, internet caf , , , - Laundry/dry cleaning etc. / ..

Exercise9 Imagine that you are staying at a hotel what person or what service have you contact to meet your requirements/needs. 1) I need to browse on internet 2) I would like my breakfast in my room 3) I have too many bags and need help 4) I want to change money 5) I think my suit is rather dirty 6) I need to wake up early 7) I need to make a complaint 8) I need some clean clothes! 9) I need a taxi to get to the factory 10) I need to talk to someone responsible about the conference facilities 11) I need some more soap contact laundry/ dry cleaner chambermaid/ housemaid duty manager front desk (reception) the bank Laundry/dry cleaner front desk bell-boy business centre room service

Exercise 10 Choose the proper variant Im afraid it isnt working. a) Im afraid the doesnt work. Heating satellite television car park- lighting direct-line telephone- lift- key card- computer.
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b) Im afraid there isnt a / arent any drink in the mini-bar - flip-chart - air conditioning - pens and paper clean towels enough pillows c) Im afraid I think there is a mistake in the bill Ill look into it this isnt what I ordered Ive broken the fax machine the room hasnt been cleaned someone has been smoking in this room. d) Im sorry but I cant find my room key my key card hot water- my briefcase the Handyman conference the public telephone the restrooms. e) Ill check that for you send someone up right away- have been overcharged- be with you right away- send someone to repair it. 9.2 Weather and climate Tropical climate, continental climate, temperate climate. ( ,
, Climatic tropical, climat continental, cu climat temperat)

Its cold. Its hot. Its humid. High/ low air humidity ( / ; umeditatea a aerului
mare/ mica)

Its cloudy ( ) Its foggy ( ) Its windy () Wind sheltered ( , ferit de vint) Its sunny. (); Solar radiation ( ; radiatie solare) Its frosty (, geros); Its chilly (, racoare); Its foggy. (.) There is little fog ( ; rareori ceata) Its stormy (, furtunoas ); Its cool ((, racoare); Its raining. ( ); Precipitation. Rainy period; Its pouring (bureaza); Its dry ( , uscat); Its below zero; Breeze (, ); Its snowing ( ); Flood (, inundatie); Drought (, seceta) average air temperature in summer/winter /
; temperature medie a aerului vara/ iarna day/ night temperature ( / ,temperature ziua/ noaptea)

Temperature is shown in degree Celsius (

; temparatura este indicate in grade Celsius). There are few cloudy and rainy days ( , rareori ploua sau cer inorat) Fresh/ clean air, free of dust and allergenic agents/ factors ( / , , aer curat, lipsit de praf si alergeni)
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Lesson 10 AT THE RESTAURANT 10.1 Catering establishments and restaurant staff Types of catering establishments Great establishment restaurant mare Little restaurant restaurant mic Usual standard restaurant restaurant cu standart obinuit De luxe restaurant , restaurant de lux- clasic Hotel restaurant restaurant de hotel Boarding house, pension , restaurant pensiune, familial Canteen , cantina (studeneasc) Work restaurant restaurant de nterprindere Throughway/ motorway restaurant , restaurant rutier Dining car vagon- restaurant, - Traditional restaurant- , restaurant cu specific local Speciality restaurant restaurant de specialitate- cu specific Chinese restaurant restaurant chinezesc Italian restaurant restaurant italian Oriental restaurant restaurant oriental Fishermens restaurant restaurant pescresc Turkish restaurant - restaurant turcesc Hunters restaurant - restaurantvntoresc Vegetarian restaurant restaurant vedetarian Fast-food restaurant restaurant cu servire rapida Automatic restaurant restaurant automat Self-service restaurant- restaurant cu autiservire Drive-in restaurant- restaurant rapid pentru automobiliti Beer/ ale house- berrie Pub-crcium Inn - han Wine cellar- crama Coffee shop cafenea Tea room ceainarie ice-cream parlor - gelaterie pastery pie shop patisserie placintarie nightclub club de noapte night bar, cabaret, casino, disco bar, dancing bar . Restaurant staff Restaurant director, restaurant manager, restaurant chef, assistant manager, head waiter (sef de sala), wine waiter (somelierul), waiter/ server, waitress, assistant, cloak-room attendant (garderobiera), porter (portar- usier), boss/ owner (proprietar).
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Positions The head waiter: Organizes the service, checks the service, checks the tables and dining room clearing, welcomes and greets the guests, places the guests at the table offers the menu and the wine list, takes the order, advices the guests in making their choices (suitable dishes and drinks), receives and deals with the complaints, makes the days bill of fare. The station waiter: Takes part in setting the tables, sits the guests at the tables, advices the guests, serves the guests, makes and checks the bill, issues the bill, sees the guests off, thanks and greets them, deals with their complaints. Wine waiter: Presents, recommends/suggests, serves the drinks, organizes/ keeps the wine- cellar. The waiter/waitress: Is polite, is respectful, is attentive, is not indifferent, apologizes, asks for permission, is punctual, is correct, has professional tact, listens attentively, doesnt insist, provide competent information, speaks correctly and clearly, doesnt interfere in the guests conversation, and fallows the priority and etiquette rules. 10.2 Food and drinks Appetizers: Assorted meat, assorted fish, Ham, pickled mushrooms, Fried mushrooms, red / black caviar, Sausage / salami, butter, Olives, omelet, Salad, cheese, A soft boiled egg / a hard-boiled egg, First courses: Broth / clear soup, chicken broth, Beef soup, Onion soup, vegetable soup, Fish soup, cabbage soup. Second courses/ Main courses: Meat dishes, barbecue, Beef stew, Roast meat, a cutlet, A chop, a rissole, Stewed meat, pelmeni / meat dumplings, Fish Dishes / Sea food-stuffs: Fried fish / boiled fish Crabs, Salmon squids-calimari shrimps/shrimps salad-crevete Trout
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Lobsters, crayfish/crawfish, Sushi, oysters- stride Garnish / Dressing: Mashed potatoes, boiled rice, French fries, baked potatoes. cooked beans/peas grilled vegetables Dessert: Cake, fresh fruits, An apple pie, Drinks: Water, milk shake, Juice, coffee with milk , Black coffee, tea / a cup of tea, Wines: White / red wine, sweet / dry wine, Muscat, whisky on the rocks, Brandy. Spices: Mustard, ketchup, Pepper, salt, Sauce, vinegar, Garlic. Covers: A saucer, a glass / a goblet, a plate A fork, a spoon, a soup-plate, A tablespoon, a dessert-spoon, a tea cup, A teaspoon, a knife, a tall wine glass, A wineglass, a napkin/ a serviette, a cork-screw, A table-cloth, a salt cellar, A glass, a cover/ a place-sitting. Exercise 11 Odd-bod! a) Raw rare medium medium-rare over0done well-done b) Beef pork horse veal lamb mutton c) Chicken goose turkey snail pigeon d) Smoked roasted chopped grilled baked steamed stewed e) Hare rabbit stag wild boar venison duck pheasant f) Salmon trout pike crab cod g) Frogs legs oysters lobster mussels shrimps h) Lemon pear grapes blackcurrant lime raisin i) Cauliflower mustard spinach peas beans mushrooms asparagus j) French fries mashed potatoes leek chips jacket new
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k) Ice cream jelly& custard stilton apple pie spotted dog pancake l) Pasta rice- noodles lentils avocado couscous flakey pastry m)Scrambled (hard)boiled sliced fried poached n) lager tea sparkling wine crisps peanuts whisky 10.3 Ordering, asking/giving advice, complaining, apologizing and paying Dialogue: Hostess: Palace Restaurant. Martin: Hi, Id like to make dinner reservations for seven thirty tonight. Hostess: We're all booked at seven - thirty. How about eight or eight - thirty? Martin: Eight o'clock is fine. Hostess: For how many? Martin: There will be two of us. Hostess: What's your name and number, please? Martin: Stevens. My number is 866-7152. Hostess: So, that's a table for two at 8. 00 p.m. we look forward to seeing you, Mr. Stevens. Waiter: We have a few specials on the menu this evening. First there's a lovely pepper steak served with beans and potatoes. And we have a delicious shrimp dish in a garlic sauce served over rice. ., , . Ewa: Which one would you recommend? Waiter: I think the steak is the best thing in the menu. , . Ewa: OK, Ill have that then. Waiter: How would you like your steak? ? Ewa: Medium rare. Waiter: Anything to drink? Ewa: What kind of beer do you have on tap? Waiter: Miller, bud, and Coors. Ewa: A Bud, please. Waiter: Sure. Ewa: Actually, Id rather have carrots than beans with my steak. Waiter: I'll check with the chef, but Im sure that wont be a problem. Ewa: Great. (a little later) Waiter: Would you like some coffee or dessert? ? Martin: I could go for some coffee, and you?
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Ewa: Nothing for me, thanks. Waiter: American coffee, sir? Martin: I'd rather have a cappuccino and the check, please. Waiter: Right away. Dialogue: W.: Good evening, sir. How can I help you? M.B.: Id like a table for dinner, please. W.: Would you like to sit in the corner or by the window? M. B.: Over there would be fine. Could you bring me the menu? W.: Would you like to drink before your meal? M.B.: Yes please Ill have a whisky on the rocks. W.: Certainly. Are you ready to order now? M.B.: What do you recommend? W.: Well, we have todays special springtime Salmon. M.B.: How is it cooked and what comes with it? W.: Wild salmon with herbs and touch of cream sauce. Its served with jacked potatoes. , , , M.B.: That sounds fine. W.: Why dont you try the Chefs Baked Egg for a starter? M. B.: What exactly is that? W.: Its an egg baked with local mushrooms. Would you like some wine with your meal? M.B.: no, Ill just have some still water, please. No, maybe Ill have some wine. W.: Ill send you the wine waiter. M.B.: Excuse me! Im afraid that the egg is overcooked. W.: Im sorry, sir. Ill get you another one. M.B.: Im afraid that the salmon is too salty! W.: Im sorry, sir. Ill have it changed for you. M.B.: Im afraid that the wine is corked (are miros de dop)! W.: I do apologize. Ill get you another bottle. M.B.: Could I have the bill, please? W.: Certainly, here you are. M.B.: Excuse me! I think there is a mistake. I didnt have a dessert. W.: Im sorry, sir. Ill change the bill.
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M.B.: Could you charge it to my room, please? (il puteti include in nota de plata a camerei) W.: Of course, which room number is it? Exercise12 Match every complaint to its opposite Water! Excuse me. Im afraid that a) The meat is overdone. b) The wine is corked. c) The plates are cold. d) Its swimming in sauce e) We ordered our meal three quarters of an hour ago. f) The coffee is too strong. g) The bread is stale. h) The wine is too cold. i) The fish is almost raw its undercooked. j) The met is very tough. k) This is quite tasteless! l) I think weve been overcharged. 1) This is too warm for a chilled white. 2) This is too weak. 3) We would like to finish our starter before you remove the plates! 4) Weve been undercharged. 5) Its overcooked. 6) Quite delicious. 7) There is not enough sauce. 8) Too hot for a salad. 9) Its nice and fresh. 10)The meat is underdone. 11)This wine is too young. 12)Very tender. Lesson 11 LETTER WRITING Contents of a letter. The address. Ms J. Simpson Foreign Rights Manager Chapman & Hall Ltd. 11 New Fetter Lane London EC4P 4EE

or Ms A. Arafel Product Information Manager McCraw-Hill Book Co 1221 Avenue of the Americas New York, N.Y. 10020
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England Date. British 12th December, 200_ Salutation. British Dear Sir, Dear Madam, Dear Mrs. Smith, Dear Sirs, Formal Letter. 1. Director Tourist Information Centre 48, High Street Exeter Devon

USA American December 12, 200_ American Dear Sir: Dear Madam: Dear Mrs. Smith: Gentlemen:

42 Orchard Road Bootle Liverpool 2.

7 March 2004 Dear Sir or Madam 4.

3.

I am writing to enquire about holiday accommodation in the Exeter area. 5. I would be grateful if you could send me details of cheap hotels and breakfast accommodation in or near Exeter, together with a map of the city centre. 6. I look forward to hearing from you. 7. Yours faithfully ( your signature) Kate Burton 8. 9.

1.your address but not your name. 2.the name or title of the person you are writing to.
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3. The date. 4. Use: - The person's surname (Dear Mrs. Smith) if you know it. Only use the first name if you know him or her very well. - 'Dear Sir" if you are writing to a man and don't know his name. - "Dear Madam" if you are writing to a woman and don't know her name. - "Dear Sir/Madam" or "Dear Sir or Madam" if you don't know the name or the sex. You can also use the person's position (Dear Councillor/ Manager/ etc.). 5. You can write a short statement here to introduce the main point of your letter. This is not always necessary. 6. Begin with a sentence which explains the purpose of the latter. Then write any extra information. Keep to the point. Only mention what is necessary. If the letter is very short you could put everything in one paragraph. If it is longer and includes several points, you will need more than one paragraph. 7. Conclusion. 8. Follow these rules for endings: - Use "Yours faithfully" where you have used "Dear Sir" or "Dear Madam". - Use 'yours sincerely" where you have used the person's name ("Dear Mrs. Smith"). "Yours sincerely" is, however, seen more and more in both cases. You can use "Best wishes", "Regards", "Kind regards", etc. in letters which are not very formal and where you know the person or have spoken to them often on the phone. Write clearly and neatly. Don't cross out. 9. Your name. Informal Letter. 17 South street Carlisle CA 26 MG Tuesday 11th June. Dear Clare Thanks very much for our latter. It was lovely to hear from you. I'm glad you're enjoying your new job and that you like Bristol. It's nice that the people at work are so friendly. We're all missing you here in Carlisle! Bob and Hilary had a party last weekend and everyone was asking how you were. It was a good party, although I didn't get home till five in the morning so I spent most of Sunday in bed!
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I don't know what the weather's been like in Bristol but it's been really hot here this week. I hope it stays like this as Helen and I are planning to go camping in Scotland at the end of the month. It won't be much fun if it rains! Well, no more news for the moment, but Ill write again soon. Love Nick

How do formal, semi-formal and informal letters differ? The degree of formality of a letter depends on: - your relationship with the person you are writing to. - The purpose of the letter. - You write formal letters to someone whom you do not know or to whom you are in a subordinate position. The purpose of the letter is usually an impersonal one or serious one. - You write informal letters to someone you know well or with whom you are on equal terms. The purpose of writing is, often, personal; it may be light-hearted or it may be more serious. - Semi-formal letters fall between these two extremes. They may be to someone much older or in a superior position to you but whom you know so well that you can relax the formality of your writing. They may be to someone whom you do not know well but who is the same age and level as you so that an extremely formal letters is inappropriate. Abbreviations used in business correspondence. adsd - addressed - adresat (cui?) adse addressee - destinatarul ad advertisement - publicitate a.m. - ante meridiem (lat) pn la amiaz app. appendix - anex Attn. attention n atenia cc., cc copies adresa unde au fost expediate copii ale scrisorii CEO - chief executive officer director executiv cf. confer de comparat Co. company - companie contr. contract - contract Corp.- corporation - corporaie cur. - 1. currency, 2. current 1. valut, 2. curent dd - 1. dated 2. delivered 1. datat, 2. furnizat
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Dep., Dept. department - departament doc. - document (pl. docs) - acte eaon - except as otherwise noted dac nu este indicat altfel enc., encl. - enclosed, enclosure anexat, anex exc., excl. - except, excluding, exception, exclusion excluznd, excepie expn expiration termen de expirare FY - fiscal year an fiscal h.a. - hoc anno (lat.) an curent hf. half - jumtate H.Q., HQ, h.q. headquaters organele de conducere id. - idem (lat.)i.e., ie - id est (lat.) - acelai inc., incl. including - inclusiv Inc., inc. incorporated nregistrat ca persoan juridic info information - informaie inv. invoice - factur LLC - limited liability company Societate cu rspundere limitat Ltd., ltd. limited cu rspundere limitat LOC - letter of commitment scrisoare de garanie mdse merchandise - mrfuri memo memorandum - memo M.O., m.o. - 1. mail order, 2. money order 1. transfer potal, 2. transfer de bani N/A - not applicable nu poate fi aplicat N.B., NB - nota bene (lat.) NC, N.C., n/c - no charge - gratis o/l - our letter scrisoarea noastr PA - power of attorney procur, p.a. - per annum (lat.) pe an par. - paragraph, pp. - pages, pp, p.p. - per, pro (lat.) din numele qv - quod vide (lat.) vezi... rct receipt - cec rept. report - raport re - regarding, - n privina sig. signature - semntur urgt - urgent, VAT - value-added tax - TVA

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