Don “Bear” Dalrymple

64 Oak Lane. Coudersport, Pa. 16915

(814) 274-4369

mailto:bear@dondalrymple.com

dondalrymple.com (includes demonstration using ajax, css, html, jquery, mysql, php)

Energetic, outgoing individual with a proven track record solving both technical and
customer related problems seeking to pursue a career where my experience in software
engineering and/or telecommunications can best be utilized, and challenged.

Developer skills: Linux, Apache, MySQL, PHP, HTML, CSS, Javascript, JQuery, C

EMPLOYMENT HISTORY

ShoreGroup, Inc. Developer

One Penn Plaza
250 West 34th Street
New York, NY 10119
Contract January 2008 to April 2008
Full time April 2008 to April 2009
• Developed and maintained code for
ShoreGroup’s CaseSentry product which is
a web based case management system
designed to track call in support as well as
automated fault detection of various
network devices. It is relied upon by such
customers as Verizon, IRS, Cisco and
many others. Included in the product was
an extensive reporting package which
reported on data collected by CaseSentry
and displayed as html tables, csv, and pdf.
These could also be attached to emails and
sent with one click.
• CaseSentry development required strong
skills in Linux, Apache2, MySQL, PHP,
javascript, HTML and CSS. For Ajax we
used the prototype framework, (I have also
used and prefer Jquery). Graphs for Cisco
reports used jpgraph.

Level 3 Software Engneer.

712 N. Main Street • Designed and developed in house; NMC

Coudersport, PA 16915
April 2005 to December 2007
Web Tools, MNS Reports, and ONRAMP
for a fortune 500 telecommunications co.
Each of these tools are web based custom
client/server applications. These tools were
implemented to help manage and track
inventory, customer activity, and employee
performance metrics. They have also
proven successful in helping to centralize
enterprise data. Intuitive user interfaces are
a must. These tools have now been
adopted and relied upon throughout the
Level 3 enterprise .
 Adelphia
1 North Main Street
Coudersport, PA 16915
October 2002 to April 2005
Intervoice
17811 Waterview Parkway
Dallas, TX 75252
January 1997 to April 2001
Coastcom Inc.
1151 Harbor Bay Parkway
Alameda Ca. 94502-6511
July, 1992 to November 1996
Additional work history (back to 1982) available upon request.
CERTIFICATIONS : Richland College ‘C’ programming series, Coastcom Channel
Banks, MITEL PBXs
Support Engineer.
• Developed the HIRT Tools Intranet utilizing
HTML, CSS, JavaScript, PHP and MySQL
technologies. Project included an intranet
search engine, smart eSuggestion forms,
and several other online tools that
streamlined the troubleshooting process
making it more efficient and reliable.
• Member of Adelphia’s High Impact
Resolution Team, requiring advanced
technical and customer support skills.
• Specialized in Powerlink Web Hosting
issues.
• Telephone support engineer.
Senior Support Engineer (level 4) .
• Isolated and debugged problems in the
various IVR applications source code
(written in C/C++).
• Developed several Windows applications to
streamline the troubleshooting process
using C, Visual Basic, and MS Access.
• Developed and maintained the
department’s intranet web page.
• Provided in house and telephone support
for Interactive Voice Response units at ALL
levels.
• Integrated IVRs with various host, PBX,
and other telephony configurations.
• Specialized in Telephony, fax, TTY, Hearing
Impaired, and Voice Recognition.
Technical Support Engineer.
• Provided telephone support for Coastcom’s
entire line of T1 and T3 voice and data
communications equipment with occasional
on site visits for stubborn problems.
• Provided telephone support and assisted in
the development of Coastcom software
applications using C, Delphi, and MS
Access.
• Provided on site, trade show, and
telephone sales engineering.
• Provided occasional onsite technical
training classes for vars.