Cerinta: Write a letter to Eagle Airways complaining about the bad food and service you received during

one of your flights. Elizabeth Middleton Wuthering Height Ave. Bristol VR8 2SD

Passenger Services Eagle Airways Commonwealth Street London WR8 1RD Dear Sir or Madam

17th December 2012

I am writing to express my dissatisfaction with the poor services I have been offered during one of your flights. On the date of June, 28th I traveled from London to Bucharest using one of your low capacity aircrafts. During the journey, the plane started rocking causing the majority of the passenger to panic. When I demanded an explanation, the steward assured us coldly that everything was in order. However, several minutes later the aircraft landed in Vienna due to technical problems, earning me and co-worker two hours behind the schedule. Further more, no explanation or apology was offered. As a result, not only did we miss a crucial meeting in our career but we also had to prolong our stay in Bucharest due to food poisoning. I complained about this matter at one of your Local Passenger Services, however, my complaint was rudely ignored. I trust this issue will be taken care of, as we are entitled to compensations. Otherwise, I am afraid we may be forced to make this matter known publicly. Yours faithfully, Elisabeth Middleton