As privacy and security of customers become more important each day, corporations apply for advanced security measures.

Since conventional security measures such as PINs, passwords and challenge questions are no longer enough to hinder the growing incidence of fraud and identity theft, voice biometrics arise as an effective solution.

Benefits
Sestek Voice Verification is a biometric speaker verification system that answers the security needs of institutions by providing high levels of security measures and reducing costs. With its language and accent independent structure, Sestek Voice Verification provides secure, efficient and convenient method to verify a speakers identity. Voice Verification software lets companies to provide securely access to call centers over the phone by creating individual voiceprints to authenticate their callers by the characteristics of their voices. Customers create their voiceprints easily by saying the pass phrase three times. After the enrollment, customers can enter the system by speaking the pass phrase once in their following calls. Reduced costs: With the increased automation and reduced handle time in call centers companies benefit from cost advantages and save agents for more important tasks. Improved security: Since voice is as unique as fingerprint and retina, Voice Verification provides an accurate safety measure that successfully combats fraud and identity theft. It also acts as additional security layer for highly sensitive operations by working in conjunction with other security methods. Enhanced customer experience: Rather than dealing with traditional methods such as PINs, passwords and challenge questions, customers can easily access call centers by using voiceprints. Thus they can conduct accurate transactions which result with improved customer experience.

Features
Low false acceptance & false rejection rates Language independent Easy integration with IVR platforms, back-end enterprise systems and databases

Success Story
Sestek Voice Verification is deployed in 2011 at Avea call center, one of the leading GSM vendors in Turkey. Today more than 1.000.000 successful voiceprint enrollments have realized by the system, and the number of enrollments is increasing each day. After the deployment of the system, lengthy manual authentication process has reduced significantly. Sestek Voice Verification is deployed in 2012 at DenizBank call center, one of the leading banks of Turkey. With this project which is the first voice verification implementation of Turkish banking industry, DenizBank customers are able to reach call center by using their voiceprints and complete their transactions securely and easily.
ITU Ayazaga Kampusu Koru Yolu ARI-2 Binasi A Blok No: A4-4 34469 Maslak-Istanbul-Turkey T: +90 (212) 286 25 45 F: + 90 (212) 286 25 47 www.sestek.com.tr sestek-info@sestek.com.tr