Complaint no.

MSISDN

Alternate no.

Type

Sub Type

Complaint Logged Date

1-35084165585

7699037435

9735771424

Network C-Coverage

3/6/2013 21:20

1-35112222301

9126497030

9635709181

Network C-Coverage

4/6/2013 21:11

1-35111653055

8609888414

8016233546

Network C-Coverage

4/6/2013 20:49

1-35111280213 1-35124396030 1-35140056692

8609491267 8609080135 8513059347

NA 9734285801 9475069418

Network C-Coverage Network C-Coverage Network C-Coverage

4/6/2013 20:37 5/6/2013 12:34 5/6/2013 20:33

1-35151646972

9126066060

8001010584

Network C-Coverage

6/6/2013 11:19

Fwd to Docomo Team

Complaints Resolution Date (SLA)

Yes

8/6/2013 10:00

Yes

10/6/2013 10:00

Yes

10/6/2013 10:00

Yes Yes Yes

10/6/2013 10:00 10/6/2013 13:43 11/6/2013 10:00

Yes

11/6/2013 12:22

Problem Summary

Target No

Customer is facing Indoor and Outdoor Coverage and Voice Creaking Problem.

NA

Customer is facing Indoor and Outdoor Coverage and Call Drop Problem.

NA

Customer is facing Indoor and Outdoor Coverage Problem.

NA

Customer is facing Indoor and Outdoor Coverage and Call Drop Problem. Customer is facing Indoor and Outdoor Coverage and Voice Cracking Problem. Customer is facing Indoor and Outdoor Coverage Problem.

NA NA NA

Customer is facing Indoor & Outdoor coverage problem

NA

Duration (From & When) Prompt Error

All Time

NA

All Time

NA

All Time

NA

All Time All Time All Time

NA NA NA

All Time

NA

Location & Landmark

Vill-enat nagar,post-mamrej pur,ps-farakka Pincode:742202,Murshidabad Landmark:-Dhulian hi madrasa school

MAUHMALANCHA KALONI GAJINAGAR MALACHA SAMSERGANJ, DHULIYAN, 742202

VIIL PASHIM GAMINI PO BALARAMPUR Landmark:-TENTULTALA

HAJIPUR MAHESHAIL SUTI MURSHIDABAD 742201=SUTI=MURSHIDABAD=742201=MANDIR ist-bankura,ps-talnegra,vill-jatola,bankura Landmark:-jatola prathomik vidyalaya pilkhundi,mursidabad,742401,, Dist: Murshidabad, PS-Thanasda Bharatpur,- Pin: 742401

Domkol potti para,PO:Domkol,PS:Domkol,PIN:742303, Murshidabad

Status Revert Closure Received Pending Satisfied/Dissatisfied Comments on With Resolution As per conversation with the customer Rakesh Ali the network problem has been Open resolved. As per conversation with the customer with Anarul he has already done MNP to vodafone so he did not give any Open feedback. As per conversation with the customer supriya sarkar the network problem has Open been resolved. As per conversation with the customer Mr.Moinul Sheikh ,the network issue has Open been resolved now. Customer's both numbers are switched Open off The field team called many times but Open customer did not respond the call. As per conversation with the customer Mr.Ashish Islam,the network issue has Open been resolved now.