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  • Tivoli - Revised Script

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    dpideepu
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    The representative is calling about IBM's security solutions portfolio and wants to understand the customer's IT initiatives for the current and next year. The representative introduces IBM's Tivoli security offerings like asset management, monitoring, storage management, data backup, help desk solutions, network intrusion prevention, identity and access management, application security, and security incident and event management. If interested, the representative will ask questions about pain points, necessity, requirements, timelines and set up a meeting with a technical expert. The information will also be shared with local IBM specialists and managers for further discussions.

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    Tivoli

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    The representative is calling about IBM's security solutions portfolio and wants to understand the customer's IT initiatives for the current and next year. The representative introduces IBM's Tivoli security offerings like asset management, monitoring, storage management, data backup, help desk solutions, network intrusion prevention, identity and access management, application security, and security incident and event management. If interested, the representative will ask questions about pain points, necessity, requirements, timelines and set up a meeting with a technical expert. The information will also be shared with local IBM specialists and managers for further discussions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as ODT, PDF, TXT or read online from Scribd
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    Download as odt, pdf, or txt
    16 views3 pages

    Tivoli - Revised Script

    Uploaded by

    dpideepu
    The representative is calling about IBM's security solutions portfolio and wants to understand the customer's IT initiatives for the current and next year. The representative introduces IBM's Tivoli security offerings like asset management, monitoring, storage management, data backup, help desk solutions, network intrusion prevention, identity and access management, application security, and security incident and event management. If interested, the representative will ask questions about pain points, necessity, requirements, timelines and set up a meeting with a technical expert. The information will also be shared with local IBM specialists and managers for further discussions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as ODT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as odt, pdf, or txt
    of 3

    Good morning/Afternoon/Evening I am calling on behalf of IBM. Can I talk to Mr.

    ___________ We have sent you a communication on IBM's Security Solution. Are you in receipt of this communication (YES/NO?) If Yes Did you get an opportunity to go through that Mr. Customer ..? And continue the call If No Can I reconfirm your email id Mr. Customer ? And continue the call Is this the right time to speak to you? (If yes continue/ if no ask when can we call you back). You have been valued customer for IBM and we had reached you earlier for IBM Server as well as Storage portfolio. We wanted to take this opportunity to appraise you about IBMs offerings in the Tivoli Security arena. The objective of this call is to introduce you to IBM Tivoli portfolio For example anything out of the Tivoli portfolio like:

    Asset Management may be IT or Non IT Monitoring Tivoli Monitoring (

    You must have Visibility, Control and Automation over your network.

    Storage management Data backup software Help desk solution

    Or may be Security portfolio Network intrusion prevention system-IPS, site protector Identity and access mgmnt/Single Sign on

    Application Security- Rational Appscan, Policy tester Security Incident and Event Management Q Radar

    Just wanted to understand your new IT initiatives for this year and next year. If there is anything that you are planning wherein you feel IBM can add value and take that ahead for you.

    If the customer shows interest in any of the products. Questions to be followed: 1.What are the pain areas that you are facing currently ? Ans:. 2.What is the necessity for going for this particular software? Ans: 3.How immediate is this requirement? When do you want to go live on this project? Ans: 4.If govt Org ask when tender is going to be floated / If private ask them when they will go live? Ans: 5.Would you like to meet the technical person? Ans:
    Mr. Customer ..I will pass this information to the Brand Specialist and Business Manager of your territory so that they would contact you for further discussions.

    Thanks for listening, If you want to learn more about smarter software from IBM. Do visit IBM.com/software to connect with our experts,and. Lets build a smarter planet.

    Im going to send you an email that explains everything Then if you are okay with the solution we can go from there What would be the best E-mail address to send this to? Perfect!

    Ill call you on _____________ at _____:____

    Stay healthy and have a great day!


    http://www.ibm.com/connect/ibm/in/en/resources/nehsobti/ http://www-01.ibm.com/software/tivoli/solutions/threat-mitigation/ http://www-01.ibm.com/software/in/rational/offerings/security/ http://www.corero.com/en/products_and_services/ips/ips_faq

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