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Customer Satisfaction Survey Distributor/ Dealer Name: Location: Town
Customer Satisfaction Survey Distributor/ Dealer Name: Location: Town
Please answer by using a scale from 1-5, where 5 stands for "Very satisfied" and 1 for "Very dissatisfied" OVERALL Very Satisfied Very dissatisfied
5
1) As a distributor how satisfied are you today to do business with us?* 2) Next time you need to place another order, similar to your latest one, would you choose us again?* 3) How satisfied are you with our delivery service?* 4) How satisfied are you with our after sales service?* 5) How satisfied are you with the time taken, between order and delivery?* 6) How satisfied are you with our company policies?* * Please add your own comments.(We especially appreciate if you comment why you are not satisfied) PROVIDING SALES SUPPORT Not applicable Very Satisfied
Very dissatisfied
8) Ease of contacting our sales officers * 9) Frequency of visit by our sales officers * 10) Relationship with our sales officers *
*Please add your own comment. (We especially appreciate if you comment why you are not satisfied)
Not applicable
Very Satisfied
Very dissatisfied
GENERAL ISSUES
Not applicable
Very Satisfied
Very dissatisfied
In this last question, please use a scale from 1-5, where 5stands for Much better, 3 for Same and 1 for Much Worse Not Much Much applicable Better Same Worse
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