Professional Documents
Culture Documents
Employee Satisfaction Qs Master New
Employee Satisfaction Qs Master New
Qualification:
Age:
Strongly Agree - 5
Agree - 4
Neutral - 3
Disagree - 2
Strongly Disagree - 1
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each question.
S.N.
Statement
Ratings
5
A1
COMPANY CULTURE
1
2
3
4
5
A2
S.N.
Statement
Ratings
5
A3
A4
COMMUNICATION
16
17
18
19
20
A5
A6
PERFORMANCE APPRAISAL
Performance appraisal reports in our organisation are
26 based on objective assessment and adequate information.
My performance for every year is reviewed and discussed with
27 me.
The management periodically provides feedback on the good and
the bad aspects of an employees work and where he/she must
28 improve, by way of performance appraisal.
29 I feel my services are well recognized.
30 My appraisal helps me in planning for the future.
Employee Satisfaction
S.N.
Statement
Ratings
5
A7
COMPENSATION
31
32
33
34
35
A8
MANAGER/SUPERVISOR CO-OPERATION
My Manager/Supervisor communicate my weaknesses and help
36 me in overcoming them.
My Manager/Supervisor gives appreciation to good work done
37 by me promply.
38 My Manager/Supervisor encourages my development..
My Manager guides me and prepare me for future
39 responsibilities.
40 My manager always treats me with respect.
A9
JOB SATISFACTION
41 I am trusted to do my job.
42 I am provided adequate facilities to do my job.
I am clearly informed about what exactly is expected of me
43 regarding my work.
44 I feel totally secure in this job.
My job is a good use and application of my skills, experience and
45 qualifications.
A10
Employee Satisfaction
DESGINATION
TOP MANAGEMENT
MIDDLE MANAGEMENT
LOWER MANAGEMENT
AVERAGE (ESI)
QUALIFICATION
POST GRADUATE
GRADUATE
AVERAGE (ESI)
A1
3.94
A2
4.00
A3
4.20
A4
4.06
A5
3.79
A6
3.82
A7
3.62
A8
3.83
A9
4.03
A10
3.83
AVERAGE
3.91
3.94
3.96
3.95
4.03
4.03
4.03
4.16
4.16
4.16
4.05
4.05
4.05
3.82
3.82
3.82
3.87
3.87
3.87
3.80
3.80
3.80
3.87
3.87
3.87
4.10
4.10
4.10
3.91
3.91
3.91
3.96
3.96
3.96
4.35
4.06
3.78
4.06
4.70
4.08
3.81
4.19
4.60
4.18
4.11
4.30
4.30
4.09
3.93
4.11
3.95
3.93
3.64
3.84
4.20
3.89
3.70
3.93
3.30
3.68
3.62
3.53
4.10
3.84
3.69
3.87
4.55
4.10
3.87
4.18
4.65
3.90
3.63
4.06
4.27
3.97
3.78
4.01
4.06
3.89
3.97
4.14
3.92
4.03
4.38
4.11
4.24
4.30
3.92
4.11
3.83
3.74
3.79
4.08
3.67
3.87
3.42
3.69
3.56
4.11
3.64
3.87
4.24
3.87
4.06
4.02
3.65
3.84
4.06
3.81
3.93
3.61
4.10
4.25
3.99
3.62
4.14
4.48
4.08
4.01
4.33
4.30
4.21
3.82
4.17
4.30
4.10
3.48
3.93
4.10
3.84
3.55
3.89
4.33
3.92
3.55
3.63
3.75
3.64
3.62
3.92
4.08
3.87
3.92
4.06
4.20
4.06
3.40
4.00
4.30
3.90
3.66
4.02
4.21
3.96
3.73
3.72
4.24
3.69
3.84
4.29
4.05
4.14
4.33
3.93
3.92
4.25
3.47
3.73
4.00
3.51
3.87
3.94
3.44
3.78
3.58
3.51
3.78
4.05
3.71
4.09
4.14
3.53
3.67
4.10
3.66
3.85
4.09
AGE
20 - 30 Yr
31 - 40 Yr
Above 40 Yr
AVERAGE (ESI)
AVERAGE (ESI)
AVERAGE (ESI)
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
3.90
3.96
3.94
4.03
4.18
4.21
4.03
4.07
3.74
3.80
3.77
3.84
3.60
3.62
3.78
3.85
3.98
4.05
3.77
3.84
3.87
3.93
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
COMPENSATION
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
DEPARTMENT
HRD AND PERSONAL
MARKETING
FINANCE / ACCOUNT
PRODUCTION
IT
STORE AND DISPATCH
MAINTENANCE
TOTAL
Employee Satisfaction
Exe
Sr.Exe
Asst.
Mgr
Mange
r
Top
Mgr
Total
2
2
18
1
1
7
1
1
11
2
1
10
0
1
4
6
6
50
MEAN FACTORWISE
4.30
4.20
4.10
MEAN
4.00
3.90
3.80
3.70
3.60
3.50
3.40
GENDER
EMPLOYEE AGE
DESIGNATION
YEARS OF SERVICE
QUALIFICATION
4.21
MEAN
4.20
4.10
4.00
3.90
4.03
4.07
4.05
3.96
3.80
3.85
3.84
3.84
3.80
3.70
3.60
Employee Satisfaction
3.62
6
MEAN
3.70
3.62
3.60
3.50
3.40
3.30
FACTORS
A1
Employee Satisfaction
A2
A3
A4
A5
A6
A7
A8
A9
A10
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
A1
3.94
A2
4.00
A3
4.20
A4
4.06
A5
3.79
A6
3.82
A7
3.62
A8
3.83
A9
4.03
A10
3.83
AVERAGE
3.91
3.94
3.96
3.95
4.03
3.87
3.95
4.16
4.38
4.27
4.05
4.07
4.06
3.82
3.62
3.72
3.87
3.60
3.73
3.80
2.82
3.31
3.87
3.67
3.77
4.10
3.73
3.92
3.91
3.44
3.68
3.96
3.72
3.84
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
COMPENSATION
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
GENDER
MALE
41
Employee Satisfaction
FEMAL
E
TOTAL
50
MEAN (GENDER)
MEAN (GENDER)
4.50
MEAN
4.00
3.50
3.00
2.50
MALE
FEMALE
MEAN
3.95 3.95
4.27 4.06
3.72 3.73
3.31
FACTORS
Employee Satisfaction
FACTORS
A1
Employee Satisfaction
A2
A3
A4
A5
A6
A7
A8
A9
A10
10
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
A1
3.94
A2
3.99
A3
4.20
A4
4.06
A5
3.79
A6
3.82
A7
3.62
A8
3.83
A9
4.02
A10
3.82
AVERAGE
3.91
4.35
4.06
3.78
4.06
4.70
4.08
3.81
4.19
4.60
4.18
4.11
4.30
4.30
4.09
3.93
4.11
3.95
3.93
3.64
3.84
4.20
3.89
3.70
3.93
3.30
3.68
3.62
3.53
4.10
3.84
3.69
3.87
4.55
4.10
3.87
4.18
4.65
3.90
3.63
4.06
4.27
3.97
3.78
4.01
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
COMPENSATION
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
DESIGNATION
TOP MANAGEMENT
MANAGER
Employee Satisfaction
HR
MKTG
ACCT
PROD
IT
STORE
MAIN.
TOTAL
1
1
1
2
1
1
0
2
0
1
0
2
1
1
4
10
20
11
ASST. MANAGER
SENIOR EXECUTIVE
EXECUTIVE
TOTAL
2
2
3
9
TOPMANAGEMENT
MIDDLE MANAGEMENT
LOWER MANAGEMENT
1
2
3
9
4
21
25
1
1
4
8
3
0
3
8
2
0
1
4
1
1
2
6
1
1
2
6
11
7
18
50
22
21
14
25
36
8
42
50
MEAN
MEAN (DESIGNATION)
4.80
4.60
4.40
4.20
4.00
3.80
3.60
3.40
3.20
TOP MGMT
MIDDLE MGMT
LOWER MGMT
12
MEAN
3.53
3.87
4.18 4.06
FACTORS
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
4.27
ESI
4.00
3.97
3.78
3.00
2.00
1
1.00
0.00
DESIGNATION
TOP MGMT
MANAGER
ASST. MGR
SR. EXE.
EXE
DESIGNATION
TOP MGMT
8%
Employee Satisfaction
13
TOP MGMT
8%
LOWER
MANAGMEN
T
50%
Employee Satisfaction
MIDDLE
MANAGMEN
T
42%
14
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
A1
3.95
A2
4.00
A3
4.20
A4
4.06
A5
3.77
A6
3.82
A7
3.60
A8
3.81
A9
4.00
A10
3.78
AVERAGE
3.90
4.06
3.89
3.97
4.14
3.92
4.03
4.38
4.11
4.24
4.30
3.92
4.11
3.83
3.74
3.79
4.08
3.67
3.87
3.42
3.69
3.56
4.11
3.64
3.87
4.24
3.87
4.06
4.02
3.65
3.84
4.06
3.81
3.93
MAIN.
TOTAL
4
2
18
11
9
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
COMPENSATION
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
QUALIFICATION
POST GRADUATE
ENGINEER(BE)
ENGINEER(DIPLOMA)
Employee Satisfaction
HR
MKTG
ACCT
PROD
IT
STORE
6
1
0
4
4
2
1
1
0
1
2
36
22
18
15
COMMERCE / ARTS
TOTAL
1
9
2
9
6
8
0
8
0
4
3
6
12
50
24
ESI
ESI QUALIFICATIONWIDE
POST GR
ENGR
DIP
COM
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
4.00
3.80
3.60
Employee Satisfaction
16
3.60
3.40
3.20
POST GRA
ENGINEER
DIPLOMA
COMMERCE
ESI
4.06
3.81
QUALIFICATION
POST GRADUATE
ENGINEERS
DIPLOMA
COMMERCE
4.24
4.20
ESI
4.00
3.80
3.60
Employee Satisfaction
3.97
4.03
4.11
4.06
3.79
3.87
3.87
3.84
3.56
17
3.56
3.60
3.40
3.20
AREA
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
QUALIFICATION
COMMERC
E
24%
DIPLOMA
18%
Employee Satisfaction
POST
GRADUATE
36%
ENGINEER
22%
18
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
A1
3.94
A2
4.00
A3
4.20
A4
4.06
A5
3.79
A6
3.82
A7
3.62
A8
3.83
A9
4.03
A10
3.82
AVERAGE
3.91
3.73
3.72
4.24
3.90
3.69
3.84
4.29
3.94
4.05
4.14
4.33
4.18
3.93
3.92
4.25
4.03
3.47
3.73
4.00
3.74
3.51
3.87
3.94
3.77
3.44
3.78
3.58
3.60
3.51
3.78
4.05
3.78
3.71
4.09
4.14
3.98
3.53
3.67
4.10
3.77
3.66
3.85
4.09
3.87
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
COMPENSATION
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
NO OF Yrs OF SERVICE
13 - 16 Yr
09 - 12 Yr
Employee Satisfaction
HR
MKTG
ACCT
PROD
IT
STORE
MAIN.
TOTAL
13-16Yr
14
09-12Yr
19
05 - 08 Yr
00 - 04 Yr
2
3
9
TOTAL
1
5
9
6
8
5
8
1
2
4
3
1
6
18
11
50
05-08Yr
00-04Yr
ESI
3.00
2.50
2.00
1.50
1.00
0.50
0.00
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
20
4.20
ESI
4.00
3.80
3.60
3.40
3.20
13-16Yr
09-12Yr
05-08Yr
00-04Yr
ESI
3.66
3.85
4.09
0
NO OF YRS OF SERVICE
13-16Yr
09-12Yr
05-08Yr
00-04Yr
3.98
21
ESI
4.03
4.10
4.00
3.90
3.80
3.70
3.60
3.50
3.40
3.30
3.90
3.98
3.94
3.78
3.74 3.77
3.77
3.60
AREA
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
NO OF OF YRS OF SERVICE
YRS OF SERVICE
00 - 04 Yr
11
05 - 08 Yr
18
09 - 12 Yr
14
13 - 16 Yr
7
0
Employee Satisfaction
10
NO. OF EMPLOYEE
15
20
22
A1
A2
A3
A4
A5
A6
A8
A9
A10
A1
3.94
A2
4.00
A3
4.20
A4
4.06
A5
3.79
A6
3.83
A7
3.62
A8
3.83
A9
4.03
A10
3.82
AVERAGE
3.91
3.61
4.10
4.25
3.99
3.62
4.14
4.48
4.08
4.01
4.33
4.30
4.21
3.82
4.17
4.30
4.10
3.48
3.93
4.10
3.84
3.55
3.89
4.33
3.92
3.55
3.63
3.75
3.64
3.62
3.92
4.08
3.87
3.92
4.06
4.20
4.06
3.40
4.00
4.30
3.90
3.66
4.02
4.21
3.96
STORE
MAIN.
TOTAL
COMPANY CULTURE
COMPANY POLICY AND ACTIVITIES
WORK PLACE AND ENVIRONMENT
COMMUNICATION
TRAINING AND DEVELOPMENT
PERFORMANCE APPRAISAL
MANAGER/SUPERVISOR CO-OPERATION
JOB SATISFACTION
OPPORTUNITY FOR PROMOTION / CAREER PROSPECTUS
EMPLOYEE AGE
41 -45 Yr
36 - 40 Yr
Employee Satisfaction
HR
MKTG
ACCT
PROD
IT
2
2
41-45Yr
15
36-40 Yr
23
31 - 35 Yr
26 - 30 Yr
20 - 25 Yr
TOTAL
1
1
9
2
3
9
2
1
8
1
3
1
4
31-35 Yr
1
1
6
12
7
50
26-30 Yr
20-25 Yr
ESI
ESI AGEWIDE
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
Employee Satisfaction
24
ESI
4.60
4.40
4.20
4.00
3.80
3.60
3.40
3.20
3.00
41-45Yr
36-40Yr
31-35Yr
26-30Yr
20-25Yr
ESI
3.66
4.02
4.21
EMPLOYEE AGE
41-45Yr
36-40Yr
31-35Yr
26-30Yr
20-25Yr
25
ESI
4.21
4.10
4.08
4.06
3.99
3.84
3.92
3.90
3.87
3.64
AREA
A1
A2
A3
A4
A5
A6
A7
A8
A9
A10
EMPLOYEE AGE
20 - 25 Yr
26 - 30 Yr
12
31 - 35 Yr
36 - 40 Yr
15
41 -45 Yr
8
0
10
15
20
NO. OF EMPLOYEE
Employee Satisfaction
26
Gender
MALE
FEMALE
Total
GENDER
Frequency
Percentage
41
82
18
50
100
90
80
70
60
50
40
30
20
10
0
70
60
Pecentage
Percentage
GENDER
50
40
30
20
10
0
EMPLOYEE AGE
Employee Age Frequency Percentage
20 30 Yr
31 40
Above 40 Yrs
Total
19
23
8
50
38
46
16
100
EMPOYEE AGE
50
45
40
45
40
35
Percentage
20 30 Yr
31 40
DESIGNATION
Designation
Frequency Percentage
TOP
4
8
MANAGEMENT
MIDDLE
MANAGEMENT
LOWER
MANAGEMENT
Total
21
42
25
50
50
40
35
30
25
20
15
10
5
0
Above 40 Yrs
100
60
50
Percentage
Percentage
45
40
35
30
25
20
15
10
5
0
40
30
20
10
0
TOP MANAGEMENT
QUALIFICATION
Qualification Frequency Percentage
POST
GRADUATE
18
36
32
64
50
100
GRADUATE
Total
QUALIFICATION
POST GRADUATE
GRADUATE
11
18
21
50
22
36
42
100
40
35
30
25
20
15
10
5
0
5 10 Yr
Below 5 Yr
Above 10 Yr
DESIGNATION
TOP MANAGEMENT
MIDDLE
MANAGEMENT
LOWER
MANAGEMENT
2
10
10
22
O
12
9
5
8
8
4
2
1
1
E
11.44
9.36
5.2
8.8
7.2
4
1.76
1.44
0.8
OE
0.56
-0.36
-0.2
-0.8
0.8
0
0.24
-0.44
0.2
0.3136
0.0274
0.1296
0.0138
0.04
0.0077
0.64
0.0727
0.64
0.0889
0.0000
0.0576
0.0327
0.1936
0.1344
0.04
0.0500
1
9
10
20
2
10
10
1
9
10
1
2
5
1.76
9.24
11.00
1.60
8.40
10.00
0.64
3.36
4.00
17
12
29
12
5
17
17
12
12
5
3
1
18.56
10.44
10.88
6.12
2.56
1.44
0.4277
20
2
22
18
5
23
4
1
5
42
8
50
20
2
18
5
4
1
18.48
3.52
19.32
3.68
4.20
0.80
1.52
-1.52
-1.32
1.32
-0.2
0.2
2.3104
2.3104
1.7424
1.7424
0.04
0.04
1 (9%)
11
9 (39%) 12 (52%)
23
11 (61%) 6 (33%)
16
50
5 (56%) 3 (33%)
25
21
4 (36%) 6 (55%)
4
10
8
6
12
4.84
10.12
7.04
5.28
11.04
-0.84
-0.12
0.96
0.72
0.96
0.7056
0.0144
0.9216
0.5184
0.9216
0.1250
0.6564
0.0902
0.4735
0.0095
0.0500
1.4046
0.1458
0.0014
0.1309
0.0982
0.0835
9
11
5
12
6
11.50
9.00
4.50
9.66
7.56
6
1
1
2
22
3
25
22
3
15
3
4
3
7.68
0.88
1.84
1.28
2.8224
0.0144
0.7056
0.5184
-1.68
0.12
-0.84
0.72
0.3675
0.0164
0.3835
0.4050
1.6321
15
41
18
20.50
4.50
14.76
3.24
5.74
1.26
1.5
-1.5
0.24
-0.24
-1.74
1.74
50
2.25
2.25
0.0576
0.0576
3.0276
3.0276
0.1098
0.5000
0.0039
0.0178
0.5275
2.4029
3.5617
3
2
1
1
3.78
1.84
1.44
0.72
9
10
4
23
6
12
3
21
9
10
4
6
12
3
4
1
1
8.74
10.58
3.68
7.98
9.66
3.36
2.28
2.76
0.96
1
2
5
8
4
21
25
50
OE
0.24
0.76
-1
-0.6
0.6
0
0.36
-1.36
1
0.0576
0.5776
1
0.36
0.36
0
0.1296
1.8496
1
0.0327
0.0625
0.0909
0.2250
0.0429
0.0000
0.2025
0.5505
0.2500
1.4570
3
1
4
32
18
50
-1.56
1.56
1.12
-1.12
0.44
-0.44
2.4336
2.4336
1.2544
1.2544
0.1936
0.1936
2 (9%)
23
11
1 (6%)
18
11
18
1 (11%)
4
9
50
9
25
10
21
2
4
21
50
-2.5
2
0.5
2.34
-1.56
6.25
4
0.25
5.4756
2.4336
4
11
9
4
6
5.50
9.00
10.50
4.62
7.56
-1.5
2
-1.5
-0.62
-1.56
2.25
4
2.25
0.3844
2.4336
0.1311
0.2331
0.1153
0.2050
0.0756
0.1344
0.8946
0.5435
0.4444
0.0556
0.5668
0.3219
0.4091
0.4444
0.2143
0.0832
0.3219
-0.78
0.16
-0.44
0.28
0.6084
0.0256
0.1936
0.0784
4
1
1
6
19
23
8
50
0.26
-0.58
0.32
-1.98
2.34
-0.36
1.72
-1.76
0.04
0.0676
0.3364
0.1024
3.9204
5.4756
0.1296
2.9584
3.0976
0.0016
0.1610
0.0139
0.1344
0.1089
2.3504
0.0077
0.0318
0.0278
0.4913
0.5668
0.0386
1.2975
1.1223
0.0017
3.5856
10
3
1
2
8.82
0.88
1.44
1.68
1.18
2.12
-0.44
0.32
1.3924
4.4944
0.1936
0.1024
0.1579
5.1073
0.1344
0.0610
6.9335