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Csa NVQ Assessor CV
Csa NVQ Assessor CV
CV Iva Gooden
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C U S T O M E R S E R V I C E S A D V I S O R – S TA F F T R A I N E R ( N V Q A S S E S S O R )
Possessing number of demonstrated abilities and achievements within the customer service / sales industry.
Accomplished in optimising administrative, sales and team potentials whilst developing new ideas and
developing business in a fast moving environment. Also benefiting from leadership experience that has required
a high degree of communication and the ability to meet tight deadlines. Now looking to fully utilise my
training skills preferably within a company that offers an opportunity for progression.
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AREAS OF EXPERTISE
PROFESSIONAL DEVELOPMENT
CIPD Certificate in training 2003
NVQ3 Call handling 2003
First Aid At Work 2003
Certificate Health and Safety 2001
Certificate CLAIT (Advanced) 1999
Other courses include: letter writing / dictation. Power point and presenting, food hygiene trained,
coaching and persuasive training. All courses commensurate with key skills / areas of expertise above.
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