List of services (High Criticality- High Feasibility)

Service Delivery Channels Department

1. Web portal for citizens (G2C portal) Web portal, CSC, All departments
Kiosks
2. Web portal for businesses (G2B portal) Web portal, CSC, All departments
Kiosks
3. Web portal for employees Web portal, CSC, All departments
Kiosks
4. Information on benefits available to Web portal, CSC, Kiosk All related
an applicant under various departments
developmental/ subsidy schemes of
different departments
5. Monitoring of various schemes Department All departments
Computerization
6. Downloadable forms for demanding Web portal for All departments
services and procedures and time lines employees and the
for availing services results could be made
accessible through the
web portal, CSC and
kiosk for increased
transparency
7. Grievance redressal for all departments Web portal, CSC, All citizen
Kiosks interfacing
departments
8. Implementation of Right to Web Portal, CSC, All departments
Information Kiosks
Transport Department

9. Issue and renewal of learner's Departmental counter Transport

license under the Motor Vehicles through PPP
Act, 1988. partnership
10. Issue and renewal of fresh/duplicate Departmental counter Transport
driving license under the Motor through PPP
Vehicles Act, 1988. partnership
11. Reservation of registration numbers Web portal, CSC, Transport
under the Motor Vehicles Act, 1988 Kiosks
12. Issue and renewal of new/duplicate Departmental counter Transport
registration certificates of vehicles through PPP
under the Motor Vehicles Act partnership
13. Transfer of ownership under the Departmental counter Transport
Motor Vehicles Act, 1988 through PPP
partnership

14. Change of address of registered Departmental counter Transport

owner (home / other state) under through PPP
the Motor Vehicles Act, 1988 partnership
15. Noting hire purchase agreements Departmental counter Transport
under the Motor Vehicles Act, 1988 through PPP
partnership
16. Termination of hire purchase Departmental counter Transport
agreements under the Motor through PPP
Vehicles Act, 1988 partnership
17. Issue of fresh registration Departmental counter Transport
certificates in the name of the through PPP
financier under the Motor Vehicles partnership
18. Receiving and accounting of Departmental counter Transport
Challans written against any through PPP
vehicle by the executive staff of the partnership
office under the Motor Vehicles
19. Collection of compounding fees as Departmental counter Transport
per schedule under the Motor through PPP
Vehicles Act, partnership
20. Collection of tax & penalties Departmental counter Transport
including life tax and issue of tax through PPP
paid certificate partnership
RSRTC

21. Issuance of Time Table of buses Web portal, CSC, RSRTC

Kiosks, Telephone
22. Provision of booking facility for Web portal, CSC, RSRTC
Interstate transport Kiosks, Telephone
Municipal Bodies

23. House Tax Assessment, Billing and Web portal, CSC, Municipal
Collection Kiosks Administration
24. Maintain records of Land & Department Municipal
property computerization Administration
25. Issue of Birth Certificates Web portal, CSC, Municipal
Kiosks Administration
26. Issue of Death Certificates Web portal, CSC, Municipal
Kiosks Administration
Agriculture Department

27. Agriculture Extension Services & Web portal, CSC, Agriculture

Transfer of Technology --a. Kiosks
Trainings ,b. Demonstrations, c.
Exposure Visits ,d. Organising
Rythusadassus, Exhibitions, e.
Mass Media support, Literature

28. Implementation of soil & water Web portal, CSC, Agriculture

conservation programme Kiosks

29. Implementation of various subsidy Department Agriculture

schemes computerization
30. Monitoring the outbreak of pest and Department Agriculture
diseases computerization
Food & Civil Supplies
Department

31. Issue of New Ration Card and other Web portal, CSC, Food, Civil
services like change of address, Kiosks Supplies and
inclusion of names, deletion of Consumer Affairs
names etc.
32. Information about various Web portal, CSC, Food, Civil
distribution points for various Kiosks Supplies and
commodities like kerosene etc. Consumer Affairs

33. Information on prices of essential Web portal, CSC, Food, Civil

commodities. Kiosks Supplies and
Consumer Affairs
34. To bring awareness among the Web portal, CSC, Food, Civil
consumers and redressal of their Kiosks Supplies and
grievances under The Consumer Consumer Affairs
Protection Act, 1986.
 Panchayati Raj

35. Issue of Birth/Death certificate Web portal, CSC, Panchayati Raj

Kiosks
36. Application for inclusion of name Web portal, CSC, Panchayati Raj
in Voter list Kiosks
37. Conducting various welfare Departmental Panchayati Raj
schemes for the poor and needy computerization
sections of the society
Settlement & Land Records

38. Conducting Survey Departmental Settlement & Land

computerization Records
39. Issue of computerized cadastral Web portal, CSC, Settlement & Land
plans Kiosks Records
40. Issue of Village Maps Web portal, CSC, Settlement & Land
Kiosks Records
Labour

41. Registration of Shops & Web portal, CSC, Labour

Commercial Establishments under Kiosks
the Rajasthan Shops & Commercial
Establishments Act, 1987.

42. Registration of the employers / Web portal, CSC, Labour |

licensing of contractors (if they Kiosks
employ 20 or more employees)
under the Contract Labour
(Regulation & Abolition) Act, 1970
to regulate the working conditions
of contract labour and abolition of
contract labour in certain cases.

43. Registration of employers and Web portal, CSC, Labour

licensing of contractors under the Kiosks
Building & Other Constructions
Workers (Regulation of
Employment & Conditions of
Service) Act, 1996
44. Registration of trade unions under Web portal, CSC, Labour
the Trade Union Act, 1926. Kiosks

Employment

45. Registrations of unemployed Web portal, CSC, Employment

candidates.
46. Renewal of registrations, Web portal, CSC, Employment
maintenance of records. Kiosks and
department
47. Employment Market Information. i CSC,
Web portal, i Employment

48. Placement services for Department centers Employment

employment.

Registration and Stamps

49. Registration of all Documents Department centers Registration and

Movable or Immovable as per the Stamps
Registration Act 1908.

50. Issue of EC (Encumbrance Department centers Registration and

Certificates). Stamps

51. Issue of Market Values Certificates. Banks, Department Registration and

centers Stamps
52. Sale of Stamp Papers. Department centers Registration and
Stamps
53. Registration under Hindu Marriage CSC, Kiosks Registration and
Act. Stamps
Revenue and Land Records

54. Issue of Record of Rights Department counter, Revenue and Land

CSC; Web portal and Records
authorized kiosks
55. Mutation of Land Ownership. Department counter, Revenue and Land
CSC; Web portal and Records
Kiosks (only tracking
application)
56. Copy of Land Map and Boundaries. Department counter, Revenue and Land
CSC; Web portal and Records
Kiosks (only tracking
application)
57. Issue of Pattadar Passbook. Department counter, Revenue and Land
CSC; Web portal and Records
Kiosks (only tracking
application)
58. Updations / Corrections to Land Department counter, Revenue and Land
Records. CSC; Web portal and Records
Kiosks (only tracking
application)
Rural Development

59. Application for Welfare Schemes under Web portal, CSC and Rural Development
SGRY kiosks

60. Preparing Annual Accounts and Internal department Rural Development

Budgets. computerization

61. Distribution of Budget/Grant-in-aid Internal department Rural Development

to Districts. computerization

Police

62. Issue of an FIR (First Information Web portal, CSC and Police
Report) under the Criminal Procedure kiosks
Code.

63. Status of applications /requests for Web portal, CSC and Police
various services kiosks

64. Application for new/ renewal of arms Web portal, CSC and Police
license. kiosks

65. Information on missing persons / Kiosks Police

dead bodies under Criminal
Procedure Act.
66. Verification of domestic servants, Web portal, CSC and Police
tenants, job seekers etc. kiosks
67. Application for jobs as part of Web portal, CSC and Police
recruitment. kiosks

Primary Education

68. To hold examinations for school, Web portal, CSC and Primary Education
publish the results of such kiosks
examinations and grant certificates to
persons who have passed these
examinations.
69. Activities related to school Internal Departmental Primary Education
employees, HR issues like salaries, computerization
transfers, promotions, loans, medical
bill, allowances, deductions

Higher Education

70. Internal services to department Internal Departmental Higher Education

employees like sanction of leaves, computerization
GPF etc.

Technical Education

71. Registration of applications of all Web portal, CSC and Technical Education
Diploma candidates. kiosks

72. Permission to enhance the seats in Web portal Technical Education

different courses of Polytechnics and
Engineering Colleges.

73. Issue of Marks memos to Students. Web portal, CSC and Technical Education
kiosks

Treasury
74. Receipts from the public and Internal department Treasury
departments computerization

75. Payments of claims against Internal department Treasury

Government on Bills / Cheques computerization and
payment gateway
76. Payments to banks against the Internal department Treasury
payment to pensioners computerization and
payment gateway
77. Reconciliation of departmental Internal department Treasury
transactions computerization and
payment gateway
78. Maintenance of banking accounts of Internal department Treasury
local bodies and non-governmental computerization and
institutions payment gateway

Planning

79. Formulation of Annual/five year Internal department Planning

plans of various departments on the computerization
basis of the guidelines of the
80. Monitoring of the various schemes Internal department Planning
under implementation computerization

81. Preparation of mid term appraisal of Internal department Planning

five year plans as per guidelines of computerization
Planning Commission and send to
Planning Commission
82. Allocation of the available financial Internal department Planning
resources to different administrative computerization
departments after determining the
priorities of development
83. Giving appropriate advice to various Internal department Planning
departments for effective computerization
implementation of plans and schemes

PHED
84. General information about the Web portal, CSC and PHED
department and its schemes/fee kiosks
structures/forms/procedures etc.

85. Application for new connections Web portal, CSC and PHED
(drinking water etc.) for household/ kiosks
business/industrial purpose.

86. Collection of water and sewerage Web portal, CSC and PHED
bills. kiosks

Commercial Taxes

87. Issue of registration certificates to the Kiosks Commercial Taxes

dealers.

88. Issue of statutory forms. Web portal, CSC and Commercial Taxes
kiosks

89. Issue of Tax Clearance Certificates. Web portal, CSC and Commercial Taxes
kiosks

Co-operatives Department

90. Registration of a Society under the Web portal, CSC and Co-operatives
Rajasthan Co-operative Societies Act kiosks

91. Collection of MIS reports by all types Web portal, CSC and Co-operatives
of Societies on a periodic basis kiosks

92. Implementation of Policies and Internal department Co-operatives

Schemes (like Apna Bachat Ghar for computerization
women, Sanjeevani, Avika Credit
Card etc.) announced by the
department and Government (Central
Excise Department

93. Issue of IMFL permits. Web portal, CSC and Excise

kiosks
94. Issue of country liquor and Bhang Web portal, CSC and Excise
permits. kiosks

95. Issue of molasses permits. Web portal, CSC and Excise

kiosks

96. Issue of liquor transport permits(TP's) Web portal, CSC and Excise
kiosks
97. Issue of permit for import /export of Web portal, CSC and Excise
excise goods. kiosks

98. Wholesaler -contractor invoicing. Web portal, CSC and Excise

kiosks

99. Revenue collection monitoring. Internal departmental Excise

computerization

100. Bank challan deposits. Web portal, CSC and Excise

kiosks

101. EPA fulfillment of contractors. Web portal Excise

102. Stock levels at distilleries and Web portal Excise

wholesalers/contractors.

Industries

103. Implementation of Rajasthan G2B portal; Internal Industries

Investment Policy Scheme 2003. departmental
computerization
104. Implementation of Rural Haat Internal departmental Industries
Scheme of Govt. of India and other computerization
developmental schemes

105. Loans and grants to hand loom Internal departmental Industries

cooperative sector. computerization

106. Registration of small scale industries. Web portal, CSC and Industries
kiosks
107. Sales Tax Exemption and price Web portal, CSC and Industries
preference to SSIs. kiosks

108. Implementation of various Subsidy Internal department Industries

Schemes computerization

Medical, Health and Family

Welfare

109. Provision of OPD / General Health Web portal, CSC and Medical, Health and
Care services. kiosks Family Welfare

110. Maternal/infant/child Health care Web portal, CSC and Medical, Health and
services. kiosks Family Welfare

111. Forward application for death /birth Internal department Medical, Health and
certificates computerization Family Welfare

112. Counseling people on health Web portal, CSC and Medical, Health and
education and hygiene. kiosks Family Welfare

113. Ambulance Services Information. Web portal, CSC and Medical, Health and
kiosks Family Welfare

114. Vaccination Schedule. Web portal, CSC and Medical, Health and
kiosks Family Welfare

115. Blood Bank locations & Availability. Web portal, CSC and Medical, Health and
kiosks Family Welfare

116. Doctor's database. Web portal, CSC and Medical, Health and
kiosks Family Welfare

117. Beds Availability in Government and kiosks Medical, Health and

Private Hospitals. Family Welfare

118. Family planning services (vasectomy, Web portal, CSC and Medical, Health and
tubectomy etc.). kiosks Family Welfare
119. Prepare various reports of disease Internal department Medical, Health and
surveillance. computerization Family Welfare

120. Spreading awareness regarding Web portal, CSC and Medical, Health and
AIDS, Pulse Polio Immunization, kiosks Family Welfare
Malaria, typhoid and other
communicable diseases through
media, advertisements, rallies etc.

Women and Child

Development

121. Implementation of Integrated Child Internal department Women and Child

Development Service Programmes computerization Development

122. Implementation of Integrated Women Internal department Women and Child

Empowerment Scheme. computerization Development

Elections

123. Issue of duplicate copy of Electoral Web portal, CSC and Elections
Photo Identity Card (EPIC) kiosks

124. Application for inclusion of name in Web portal, CSC and Elections
the electoral rolls kiosks

125. Issue of certified copies of electoral Web portal, CSC and Elections
rolls kiosks

Social Welfare

126. "Shiksha se Swalamban"Yojana Internal department Social Welfare

computerization

127. Application for hostels for working Web portal, CSC and Social Welfare
women kiosks

128. Polio Correction Camps Web portal, CSC and Social Welfare
kiosks
129. Issue of Identity Cards to Senior Web portal, CSC and Social Welfare
Citizens for availing facilities in kiosks
hospitals, libraries, buses etc.

130. Old age pension Web portal, CSC and Social Welfare
kiosks

Tourism

131. Dissemination of information related Web portal, CSC and Tourism

to Rajasthan Tourism kiosks

132. Online booking facilities for Web portal, CSC and Tourism
accommodations and transport. kiosks

133. Transfer posting and of employees Departmental Tourism

Computerization

134. Portal for tourism Web portal, CSC and Tourism

kiosks, Call centre

Energy

135. Application for new electricity Web portal, CSC and Energy
connections for domestic, kiosks
commercial, industrial,
agriculture/irrigation purposes.

136. Public grievance redressal on issues Web portal, CSC and Energy
of billing, error in meter readings etc. kiosks

Animal Husbandry

137. Implementation of programmes and Departmental Animal Husbandry

schemes related to health, protection Computerization
conservation, and development of
livestock in the state

Department of Information and

Public Relations
138. Dissemination of information to Departmental Department of
people and press Computerization Information and
Public Relations
Department of Personnel

139. Entry passes for visitors to Secretariat Departmental Department of

Computerization Personnel

140. Monitoring of effective Departmental Department of

implementation of reservations for Computerization Personnel
SC/ST persons, physically
handicapped persons and ex-service
personnel in Government Services.

141. Purchasing and issuing the rules Departmental Department of

Books to various Departments of the Computerization Personnel
Secretariat according to their
demands.

Department of Water Resources

142. Water availability in dams Web portal, Kiosks, Water Resources

Call center

143. Rainfall and floods information Web portal, Kiosks, Water Resources
Call center

144. Ongoing projects development and Web portal, email Water Resources
requirements info

Department of Justice

145. Legal Aid Services Web portal, email, Justice

Kiosks, Call center