SIMULATION FACT SHEET

For MGM Grand Hotram Employees Participating as Simulation Guests

SimulationisaGoLiveeventwhereallareasoftheMGMGrandHoTramBeachResortaretestedpriortoOpening,fromEmployeesguestservice experience delivery to the systems and processes that support live Hotel Operations. This Simulation is an opportunity to: *Build Employees confidence and understanding of the guest experience *Evaluate Employees skills, knowledge and attitude and address areas for improvement prior to Opening *Test the MGM Grand Ho Tram Beach Resort, processes and systems and rectify all identified issues or shortcomings prior to Opening *Create a seamless transition from pre-opening training to Grand Opening through to a fully operational integrated Resort. This Simulation will allow MGM Grand Ho Tram Beach Resort Employees to apply newly developed skills to raise the level of service and create an exceptional guest experience. We need your assistance to measure this experience, as a Simulation Guest: *Yourparticipationisconsideredaworkdayyouaretaskedtofollowandcompleteyouritineraryasyouwouldyourdailymeetingschedule. * Employees, suppliers or guest will not be offered extra pay or time off in lieu for the day(s) they participate as a hotel guest. This is a training exercise.

* As this is a training exercise, please be patient with the working staff members and be supportive of them. FAQs: Frequently Asked Questions about the Simulation: 1. Can I bring my family, children friends, or pets?

Registeryourname,yourcompanionsnameandthenamesofyourchildrenandpassportorID#onthesignup/reservationsheet. You do not have to bring a companion. Executives, if you chose to participate as a single person you will get your own room. Pets are not permitted. Children are not permitted to enter into the Gaming areas.

2. What do I have to do as a Simulation Guests? By agreeing to participate as a Simulation guest, you accept your role in this training exercise to follow your guest Itinerary, complete your designated activities and provide valuable feedback via service evaluation questionnaires (to be provided) throughout your stay. We value your support and look forward to your participation. Here is an overview of your Simulation Stay: Your Simulation Stay Arrival-freetimetoexploretheareas Day 1 Checkinatdesignatedtime Participateinscheduledscenarios Sleepinhotelroom Eatbreakfastatdesignatedvenue&time Checkoutatassignedtime(before10.00am) Returnhome/towork 3. Do I need to pay for the stay? No, we are pleased to offer you a complimentary room, food and beverage. Complimentary items include: a. One night stay in one of MGM Grand Ho Tram Beach Resort hotel rooms b. All meals at the assigned restaurants mentioned on your itinerary in the simulation pack 4. Can I extend my stay? No, you may sign up for a one night stay only. 5. Can I request a different check out time? All guests must check out according to the schedule on their itineraries in their simulation packs unless their itinerary asks them specifically to request a late check-out. 6. When/How will I receive the confirmation of my stay?

Day 2

You will need to make a booking via our Reservations team who will send you an Email confirmation of your reservation with a booking reference number after your booking has been made. This Email is your invitation, and must be presented on your Check In day to collect your simulation pack and check in. 7. How can I / my companion get to the Resort and back?

In addition to regular Employees shuttle buses, shuttle buses from MGM Grand Ho Tram Beach Resort will be available to Simulation guests to Ho Chi Minh City (Drop off point TBC) 8. Can I use the Valet parking services?

Valet parking is by invitation to those who register that they have a vehicle.

9. Can I park my car/scooter at the guest car park? Guest car park is also by invitation. You will be notified before your Simulation date if you are eligible to receive complimentary parking pass. 10. When/Where will I receive my Simulation Pack? TBC 11. What do I need to bring on the day I sign up to participate in the Simulation? Employee ID Card if applicable Youandyourcompanionspersonalidentitydocument(IDcard/Passport) You must present the confirmation letter to collect your Simulation Pack and to the Front Desk upon check-in. Your luggage containing the personal belongings required for your one stay. 12. What will I receive in my Simulation Pack? Additional instructions about what you will be required to do during your stay An Itinerary that explains your activities for your stay Mock Money or a Mock Credit card for use during the Simulation Paper Questionnaires to evaluate service standards, if required. Identification lanyard and badge holder to show you are a participant in the Simulation. Please note that for security purposes you must place your provided ID card on the badge holder and wear it for the duration of your stay. 13. What kind of food and beverage will be provided? You will be scheduled to visit a different restaurant for Breakfast, Lunch and Dinner during your stay. Please note that food quantity per person will be monitored during Simulation. 14. Can I enjoy any of my meals at my preferred restaurant at my preferred time? No, you must follow the designated restaurant and time for your meals as indicated in your itinerary. Please ensure that you leave sufficient time to arrive for Lunch, Dinner and Breakfast at the designated time on your itinerary. Kindly note that your designated restaurant may not be able to seat you if you arrive more than 15 minutes after your designated meal time. 15. Are all facilities such as swimming pools and gym free for use? TBC 16. Can I take away anything from the Resort as a souvenir? All the items on the property belong to MGM Grand Ho Tram Beach Resort. Please do not take remove anything that belongs in the Resort. 17. Can I bring my personal laptop? Yes, free Internet access will be available for participants with laptops, and we would like you to test the Internet connections. 18. Do I need to wear a uniform? No, please do not wear your uniform if you an employee 19.Whatsnext? Contact your Department Head to sign up on the reservation booking form (excel spreadsheet attached) and make your reservation. Then, wait for your confirmation letter via your email or your Department Head!

MGM Grand Hotram Beach Resort "Play Dates" External party namelist
# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 Check-In Date Chek-out Date (dd/mm/yy) (dd/mm/yy) 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 10-Jan-13 11-Jan-13 Guest's Family Name Hamedl Raulet Nguyen Gunn Gaffney Partner Youri Myers Harris Karuppannan Guest's Given Name Melanie Duy Dong Bastien Khoi Micheal Roger Dan Korsakoff Matthew Micheal Rajan Southern Sales Director Sale Director Common Name Employee ID# Passport / ID# Title Department/Company Park Hyat Cellier Tan Khoa Anheuser - Busch InBve The Warehouse LightHouse Group Indochina The Warehouse MGM MGM MGM Companion's Family Companion's Given Companion's Passport / Name Name ID # Car Registration # for Twin Bed or Valet svc King Bed King bed

Cohen Robert

488825060

Partner Owner Director of Beverage Wine Manager Outlet Manager

Tran Myers

Thi Phuong Nam Liza

B5748361

King

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13 10-Jan-13

11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13

MGM Grand Hotram Beach Resort "Sim DAY 2 - 10 Jan 13

Instructions Before you sign up: Review the Simulation Facts in the Guidelines Tab. Please fill in ALL fields accordingly as per the example provided. Please note that for Simulation there is a maximum of 1 night per stay. Valet & Self-Parking - please inform us if you have a vehicle for this purpose Simulation inquires only:
# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Check-In Date Chek-out Date (dd/mm/yy) (dd/mm/yy) 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 11-Jan-13 12-Jan-13 Guest's Family Name Cawood Ashley Bee Robert Myers Saam Pham Guest's Given Name Common Name Jim Nichal Nguyen Allen Matthew Pranill Ha

jennifer.leong@mgmgrandhotram

Lian Leroy Robert Manh

31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80

11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13

12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13

81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13 11-Jan-13

12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13 12-Jan-13

each Resort "Simulation" Booking Form

n the Guidelines Tab.

mple provided. a vehicle for this purpose

jennifer.leong@mgmgrandhotrambeach.com Employee ID# Passport / ID# Title Owner General Manager General Manager Owner Director of Beverage Outlet Manager Outlet Manager Department/Comp any Vino Shir Landmark HCMC vedgy's MGM MGM MGM Companion's Family Name

m of 1 night per stay.

E3479169B 303733212US

Kong Nguyen Myers

ng Form

Companion's Given Name

Companion's Passport / ID #

Car Registration # Twin Bed or for Valet svc King Bed

Kok Hon Thi Hue Liza

E2991285F B5960828

including 01 daughter

MGM Grand Hotram Beach Resort "Sim DAY 3 - 11 Jan 13

Instructions Before you sign up: Review the Simulation Facts in the Guidelines Tab. Please fill in ALL fields accordingly as per the example provided. Please note that for Simulation there is a maximum of 1 night per stay. Valet & Self-Parking - please inform us if you have a vehicle for this purpose Simulation inquires only:
# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Check-In Date Chek-out Date (dd/mm/yy) (dd/mm/yy) 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 12-Jan-13 13-Jan-13 Guest's Family Name Pham Tran Nguyen Myers Doornbos Guest's Given Name Uc Kim Mai Robert Gerrit Meindert Common Name My Anh Phuong Matthew Germ

jennifer.leong@

h Resort "Simulation" Booking Form

idelines Tab.

e for this purpose

jennifer.leong@mgmgrandhotrambeach.com Employee Passport / ID# Title ID# 146 Outlet Cashier Manager Moet International Account Manager Moet International Account Supervisor Director of Beverage NW59J4147 Beverage Manager Department/C ompany MGM Moet MGM MGM Companion's Family Name Nguyen Van Zwieten Myers Vu

Companion's Given Name Thi My Wilco Liza Anh Tu

Companion's Car Registration # Twin Bed or Passport / ID # for Valet svc King Bed 20856876

Twin bed King

B2522283