Curriculum Vitae

Gabriela Andrea Galateanu

PERSONAL DETAILS
DOB: Gender: Nationality: Phone: E-mail: Visa Status: Marital Status: Driving License: 30 November 1986 (Age: 26) Female Romanian +971 50 102 1599 dee_dee172004@yahooo.com Residency Visa Single United Arab Emirates - Current

EDUCATIONAL SUMMARY
2009-2013 2005-2008 2000-2004 Hyperion University: Faculty of Tourism Trading and Business

Polytechnic University of Bucharest: Aerospace Engineering Specialisation in Structure Theoretical High School: Victor Babes, Bucharest -Romania

QUALIFICATION SUMMARY
Customer Service: Extensive work experience in customer service with three years experience in Premium Cabin Class. Implement and monitor tasks and procedures in compliance to company training and standards and ensure not only myself but all cabin crew follow the required guidelines set by management. Compile reports to management for staff review and assessment. Carry out tasks assigned by line and cabin managers through customer relations, catering and general onboard service requirements offered to clients. TASK Management First Aid Defif User Customer Service Problem Solving Conflict Mediation Skills and Personal Qualifications EXPERIENCE Two Years Five Years Two Years Eight Years Five years Two Years LEVEL Expert Expert Expert Expert Expert Expert

LANGUAGES
LANGUAGE
Romanian English Italian Spanish French

SPEAKING-LEVEL
Expert Expert Expert Beginner Beginner

READING & WRITING-LEVEL

Expert Expert Good Beginner Beginner

GABRIELA ANDREA GALATEANU- PROFESSIONAL RESUME

PROFESSIONAL EXPERIENCE BY YEAR

2011-Current Senior Flight Stewardess Emirates Airlines, United Arab Emirates Customer Service

Senior Flight Stewardess for international long haul and short haul flights Supervise all cabin crew in either Business or economy class Manage a team of 8-10 staff during briefing, flights and debriefing Ensure all tasks carried out and assigned/delegated are done in accordance to company policy and meet all standards Deal with customer relations including but not limited to complaints, medical issues and general inquiries Receive customer and client feedback in a proactive manner to incorporate into future dealings Asses crew and submit reports to management based on performance and attitude Submit reports to management for any incidents or complaints from staff or clients Greet and interact with clients and ensure customer satisfaction is of the highest level Providing specialist support to customers requiring special attention such as elderly, disabled Provide catering and service to clients such as serving meals and refreshments, reading literature onboard duty free and any other requirements. Providing on-board safety demonstrations and use of emergency equipment to clients and ensuring that cabin crew are following strict safety procedures Dealing directly with emergencies such as medical issues/first aid, inappropriate behaviour by crew or clients Monitoring and checking of safety equipment Flight Stewardess Emirates Airlines, United Arab Emirates Customer Service

2008-2011

Ensure all tasks carried out and assigned are done in accordance to company policy and meet all standards Deal with customer relations including but not limited to complaints, medical issues and general inquiries Receive customer and client feedback in a proactive manner to incorporate into future dealings Greet and interact with clients and ensure customer satisfaction is of the highest level Providing specialist support to customers requiring special attention such as elderly, disabled Provide catering and service to clients such as serving meals and refreshments, reading literature onboard duty free and any other requirements requested. Providing on-board safety demonstrations and use of emergency equipment to clients Dealing directly with emergencies such as medical issues/first aid, inappropriate behaviour of clients Monitoring and checking of safety equipment Customer Service and Tourism Consultant CIAO, Romania Travel and Tourism

2006-2008

Dealing with customer relations for tourism packages throughout Romania and Hungary. Advising on travel dates and itinerarys for short term vacations Handling individual and group bookings including budget, accommodation, travel and activities General administration work such as filing and book keeping Planning and setting up of marketing events and functions Hostess (Part Time) Diva Modelling, Romania Customer Service -

2005-2008

Provide customer service at events and exhibitions Liaise and interact with clients Hospitality services such as but not limited to ushering clients to their seats, serving clients beverages and food, offering assistance to clients whenever required. Briefing customers about companys vision and missions Event marketing to potential clients through client interaction with company brochures and marketing literature.

GABRIELA ANDREA GALATEANU- PROFESSIONAL RESUME

CERTIFICATES & ACHIEVEMENTS

1) Emirates Airlines Star of the Month February 2013 Najm Silver Award Emirates Group Reward and Recognition Program Bringing the value of Thorough to life (Employee of the month selected by Emirates Airline Cabin Crew Vice President and Cabin Crew Manager, awarded to staff based on performance and attitude) Emirates Training College SEP Recurrent Course 2009/2011/2012 First Aid Training and Refresher 2008/2012 Helping Hand & Volunteering in Dubai Charitable organisation that plans various events/ fund raisers and activities for fund raising to various local charities. Senior Flight Stewardess Emirates Airlines Completed and graduated Emirates training for Senior Flight Stewardess in August 2011. Upon graduation I was 24 years old taking a senior position within my company sector.

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REFEREES
Available upon request