Curtin Business School School of Management

Facilities and Operations Management 300 (3891) Unit Outline Semester 2, 2008
(For Curtin Bentley & Mauritius)
Unit Index Number Hours per Week Weekly Tuition Pattern Credit Value Unit Coordinator Unit Coordinators office Unit Coordinators email Contact Telephone Numbers Local Lecturer Local Lecturers office Local Lecturers email Contact Telephone Numbers School Telephone & Fax Numbers CBSi Office (For Mauritius, Miri) Website for Unit Materials Student Consultation Times +61 8 9266 7292 (tel) or +61 8 9266 7897 (fax) +61 8 9266 3011 (tel) or +61 8 9266 4092 (fax) http://elearn.cbs.curtin.edu.au Available from the school office 3891 3 hours 3 hour seminar 25 credits Ruth Taylor 402:715 Ruth.Taylor@cbs.curtin.edu.au +61 8 9266 2298

IMPORTANT NOTICE
The Unit Outline (this document) gives the student important information about the unit, aims, outcomes, syllabus, materials, timetable, program and assessment. Note that important information relating to policies, expectations, examinations, copyright, referencing, academic misconduct, plagiarism, assistance with communication skills, guidelines for assessment, and CV development is contained in the publication titled: Curtin A-Z 08 Student Passport guide. This document is available for collection from CBS Student Services Office or can be accessed at http://business.curtin.edu.au/studentpassport . You are required to be aware of, and fulfil, your responsibilities under the University's statutes, rules, policies and procedures so it is important that you review the content in Curtin A-Z 08 Student Passport in detail. CRICOS provider code 00301J
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UNIT INFORMATION ..............................................................................................................3

1. 2. 3. 4. 5. 6. 7. 8. 9. Aims ................................................................................................................................................................ 3 Outcomes ........................................................................................................................................................ 3 Syllabus........................................................................................................................................................... 4 Materials.......................................................................................................................................................... 4 Timetable of Classes ....................................................................................................................................... 6 Program........................................................................................................................................................... 6 Assessment...................................................................................................................................................... 7 General Information ........................................................................................................................................ 9 Supplementary Instructions and Materials ...................................................................................................... 9

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UNIT INFORMATION
1. Aims

Facilities and Operations Management is an important area of management which includes the transformation systems and processes, storage and distribution, quality and productivity, controls and standards which organisations utilise to produce their goods and services. It also provides the context for, and frequently becomes part of the content, of many service experiences. Facilities and operations management covers topics and decisions from the strategic level through to the tactical level of operations. This unit aims to take both a product and a services management approach to operations management, recognising that the majority of growth industries today are within the services sector or have ancillary service sector business units. The aim of the unit is to investigate operations management theory and practice, and then apply this to real world examples and case studies.

2.

Outcomes

On the completion of the unit, successful students should be able to develop the capacity to adopt both a theoretical and a practical approach to learning in this topic area. The development of professional knowledge and generic skill ability can be demonstrated by the following outcomes. 2.1 Learning Outcomes

Upon successful completion of this unit, students should be able to: 1. Have developed the capacity to define and describe the main objectives and current challenges of facilities and operations management 2. Be able to discuss the major factors involved and methods adopted in facilities and operations management 3. Be able to examine the ways that recent associated industry trends, technology and information management developments have affected the role of facilities and operations management on a local and global basis 4. Be able to identify future challenges and directions that relate to facilities and operations management in general.

2.2

Curtin Graduate attributes learning outcomes

On successful completion of this unit, students should be able to: 1. Apply operations management knowledge, principles and concepts to business contexts; 2. Think critically and creatively to generate innovative operations processes and apply logical and rational processes to analyse operations management information; 3. Assess, evaluate and synthesise operations management related information from multiple sources; 4. Communicate in ways appropriate to various operations management stakeholders; 5. Demonstrate responsibility and self-learning skills by applying critical reflection and being proactive; 6. Describe and apply Australian and international best practice standards in operations management methods and techniques; 7. Demonstrate respect for cultural diversity in professional life; and 8. Work ethically, both within in a team and independently.

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3.

Syllabus

Facilities management is involved with the design and location planning, setting up, maintenance and management of the workplace in compliance with federal, state and local building and environmental regulations. Operations management is primarily concerned with the selection of inputs and transformation processes to produce outputs of added value to the various stakeholders involved.

4.

Materials

The unit outline (this document) gives you important information about the general aims of the unit, texts and references, and details about the assessment, including allocation of marks, grading criteria and submission dates. You are required to read and understand the expectations outlined in this document. Study it carefully, paying particular attention to method of instruction, class times, assessment instructions and submission dates. Information contained in this Unit Outline specifies the requirements for this unit and explains your rights and responsibilities in relation to Curtin University of Technology. 4.1 Texts, References, Other Resources

Reid, D. and Sanders, N. (2007) Operations Management: an integrated approach. (3rd ed) John Wiley & Sons, New Jersey. ISBN 0-471-34724-8. Students are encouraged to access the website www.wiley.com/college/reid (see inside cover of your textbook) for: Virtual consulting company case Microsoft Powerpoint presentations Web quizzing Company tours Students will also be able to access the following material from the above website: Supplement A: Spreadsheet modelling: an introduction Supplement B: Introduction to optimisation Supplement C: introduction to simulation Supplement D: waiting time models Excel templates Simulations (require an access code) Extend LTv6

4.3

References

In addition to the set textbook the following references will be useful: Chin, G. 2004. Agile Project Management. New York: American Management Association. Fitzsimmons, J.A. and M.J. Fitzsimmons. 2001. Service Management: Operations, Strategy and Information Technology. 3rd ed. New York: McGraw-Hill. Collier, D.A. and J.R. Evans. 2007. Operations Management Goods, Services and Value Chains. 2nd ed. Mason: Thomson. Fawcett, S.E., L.M. Ellram and J.A. Ogden. 2007. Supply Chain Management. Upper Saddle River: Pearson. Haksever, C., B. Render, R. Russell, and R. Murdick. 2000. Service Management and Operations. 2nd ed, Upper Saddle, New Jersey: Prentice Hall. Hanna, M.D. and W.R. Newman. 2007. Integrated Operations Management A Supply Chain Perspective. 2nd ed. Mason: Thomson.
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Heizer, J. and B. Render. (2006) Operations Management. 8th ed. Upper Saddle, New Jersey: Pearson, Prentice Hall. Hope, C. and A. Muhlemann. 1997. Service Operations Management: Strategy, Design and Delivery. United Kingdom: Pearson Education. Huyton, J. and S. Baker. 2001. Case Studies in Rooms Operations and Management. The Hospitality Press, Melbourne. Johnson, R. and G. Clark. 2008. Service Operations Management. 3rd ed. United Kingdom: Pearson Education. Johnson, R., S. Chambers, C. Harland, A. Harrison and N. Slack. 2003. Cases in Operations Management. 3rd ed. United Kingdom: Pearson Education. Lewis C.D. 1970. Scientific Inventory Control. London: Butterworths Metters, R., K. King-Metters, and M. Pullman. 2006. Successful Service Operations Management. 2nd ed. Ohio: Thomson South-Western. Pinto J.K. 2007. Project Management Achieving Competitive Advantage.Upper Saddle River: Pearson. Raturi A.S. and J.R. Evans. 2005. Principles of Operations Management. Mason: Thomson. Ritzman, L.P. and L.J. Krajewski. 2003. Foundations of Operations Management. Upper Saddle, New Jersey: Prentice Hall. Russell, R.S. and B.W. Taylor III. 2003. Operations Management. 4th ed. Upper Saddle, New Jersey: Prentice Hall. Samson, D. and P.J. Singh (eds) (2008) Operations Management: an integrated approach. Melbourne: Cambridge University Press. Slack, N., S. Chambers, and R. Johnston. 2007. Operations Management, 5th ed, England: Prentice Hall. Waller, D. 2003. Operations Management: a Supply Chain Approach. 2nd ed. London: Thomson.

4.4

Other Resources

There is a range of academic journal publications available from electronic databases from the Curtin University TL Robertson library. 4.4 Other Resources

While texts provide an excellent focus and coverage of information, reading on the topic areas should be further extended to include other relevant publications such as appropriate academic journals, trade publications, and business periodicals. Also, visit the many websites relating to operations and facilities management. This will ensure a more thorough exposure to the overall subject of facilities and operations management. Some materials such as lecture notes will be available on Blackboard. Blackboard may also be used for communication and logistic purposes, where items of interest will be posted. You can access the Blackboard site at http://www.elearn.cbs.curtin.edu.au

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5.

Timetable of Classes
Day * Start Time * End Time * Room

Class ID

3891 Facilities & Operations Management 300

*Refer to unit information at http://www.cbs.curtin.edu.au/students for timetable updates

6.

Program Semester Two

Week 1.

Begin Date 28 Jul

Lecture/Seminar Introduction to Facilities and Operations Management;

Pre-readings Allen et al, 2008 Ch 1 Ch 2 Ch 3 Chs 5 & 6

Assessment Due

2. 3. 4. 5. 6. 7.

04 Aug 11 Aug 18 Aug 25 29 Aug 01 Sept 08 Sept

Business strategy and global competitiveness Product and Service design Quality Management Tuition Free Week Supply chain management Capacity and Location Planning Work system design and human resources Inventory management and layout decisions Tuition Free Week Aggregate Planning & Scheduling Project Management Innovation, the future trends & challenges for operations management

Ch 4 Chs 9, 10 Ch 11 Chs 12, 13, 14 Mid-semester test

8. 9. 10. 11. 12. 13.

15 Sept 22 Sept 29 Sept 03 Oct 06 Oct 13 Oct 20 Oct

Ch 13, Ch 15 Chs 15 & 16 Ch 8 +own readings and research All listed chapters

Oral Presentations Oral Presentations Oral Presentations

14.

27 Oct Review and revision, examination format and Details

from Reid & Sanders (2007) + own readings and notes

15. 16. 17.

03 07 Nov 10 14 Nov 17 21 Nov

Study Week Examinations Week 1 Examinations Week 2

All chapters as listed above All chapters as listed above

Final Examination

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7.
7.1

Assessment
Summary

To pass this unit you must: a) Receive an overall grade of 5 or above and a mark greater than or equal to 50, AND b) Submit ALL assessment activities No. 1 2 3 Assessment Activity Item 1 Mid-Semester Test Item 2 Group Presentation Case study Exam Total Percentage % 30% 20% 50% 100%

Note 1: Plagiarism Monitoring Some (or all) assessments in this unit may be monitored for plagiarism using Turnitin plagiarism detection service (see http://www.turnitin.com) . If this is required, students who do not want assignments retained in the Turnitin database, must lodge a special request prior to the submission date. For further advice see: http://academicintegrity.curtin.edu.au/studentsturnitin.html Note 2: Curtin Unit outline Policy indicates, After the unit outline has been released to students, the statement on assessment tasks, due dates, compulsory participation and submission requirements may be altered only with the consent of the majority of the students enrolled in the unit. The assessments are due as per the Program above. 7.2 7.2.1 Assessment Details Item 1 Individual Assessment: Mid Semester Test (30% final unit mark) Due Semester Week 7 The Mid-Program Test will cover all of the course content from Week 1 to Week 6 [including all information provided during Facilities and Operations Management 300 lectures and seminars], and will be held during the seminar time in class during Week 7. Further details of format and content will be provided during the semester and each student must sit for this Mid-Program Test at the time and date allocated for this subject.

7.2.2

Item 2. Group Oral Presentation

Operations Case Study Presentation Sessions 11, 12, 13 (dependent upon class size) (20% final unit mark)

Working in groups of three or four members, you are required to select a topic which has been covered from a theoretical perspective in this unit, then develop this topic into a mini-case study and discuss your chosen topic in the context of an organisation of your choice. The aim is to investigate how facilities and operations management is applied and operates within a real business context. A detailed discussion of the aims and process for this assessment will be provided in class. Topics will need to be finalised with the class lecturer at a nominated time (Week 8) prior to the delivery of the presentation to enable a cross-section of topics and businesses to be presented to the class.

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A two page Executive Summary will be required to be handed out to all class members. If you require the unit lecturer to photocopy these on your behalf, please provide a copy to your lecturer at least one week prior to your presentation date. See Appendix 1 for marking criteria. 7.2.4 Examination Final Examination This assessment will cover the whole of the course content, including learning from the textbook, class lectures, practical sessions, guest speakers, and information from Facilities and Operations Management 300 seminars and is worth 50% of your final unit mark. Each student must sit for this Examination at the time and date allocated for this subject by the centrally scheduled examination timetable. 7.3 Assessment Compliance Information Due dates will be strictly adhered to. Extensions will be granted only in cases of demonstrated urgent need. It is your responsibility to check the due date. The Final Exam will be held during the formal examination period. It is the students responsibility to check the date and time of the Final Exam on the Curtin website. Official release results for this unit are published on Oasis on the Curtin website. http://oasis.curtin.edu.au 7.4 Penalty for Late Submission of Assessments To enable efficient workload programming, and to ensure that Academic Staff are not marking late assignments during other heavy work-commitment periods, all completed assignments must be submitted for assessment on or before the due date otherwise they may not be marked, or, if accepted, late submissions may be subject to a 'late penalty' deduction of 5% per each day late, taken off the initial assessed mark. It is the students responsibility to keep appropriate copies/backups of every assignment submitted.

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7.5 Relationship of Assessment Activities to Learning Outcomes and Professional Skills This table illustrates how the assessment activities relate to the assessment of the learning outcomes and professional skills.
Outcomes Learning Outcomes Assessment Activity

Item 1 Mid-Semester Test Individual Assessment 9

Item 2 Case Study Oral Presentation Group Assessment 9

Item 3 Final Exam Individual Assessment

1. Have developed the capacity to define and describe the main objectives and current challenges of facilities and operations management 2. Be able to discuss the major factors involved and methods adopted in facilities and operations management 3. Be able to examine the ways that recent associated industry trends, technology and information management developments have affected the role of facilities and operations management both within Australia and overseas 4. Be able to identify future challenges and directions that relate to facilities and operations management in general.
Professional Skills

1. Apply operations management knowledge, principles and concepts to business contexts; 2. Think critically and creatively to generate innovative operations processes and apply logical and rational processes to analyse operations management information; 3. Assess, evaluate and synthesise operations management related information from multiple sources; 4. Communicate in ways appropriate to various operations management stakeholders; 5. Demonstrate responsibility and self-learning skills by applying critical reflection and being proactive; 6. Describe and apply Australian and international best practice standards in operations management methods and techniques; 7. Demonstrate respect for cultural diversity in professional life; and 8. Work ethically, both within in a team and independently.

9 9 9

9 9

9 9 9

9 9

8.

General Information

Please see the Curtin A-Z 08 Student Passport guide as described on Page 1 of this document for important general information. This information can also be accessed at http://business.curtin.edu.au/studentpassport .

9.

Supplementary Instructions and Materials

Attachment 1: Guidelines for Student Oral Presentations and Guidelines for Group Assignments and Assessments Attachment 2: Marking Criteria for Group Assessment Case Study Presentation
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10.

Improvements and Student Feedback

The CBS values student feedback as one of the many ways to continuously inform improvements to this Unit. All students are encouraged to provide feedback on this unit using the on-line facility eValuate which will be available towards the end of semester. Recent student feedback on this Unit is available at: http://evaluate.curtin.edu.au/reports/

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Attachment 1 .............................................................................................

Guidelines for Student Oral Presentations

.............................................................................................

For Group / Individual Project Class Presentations it is recommended that you thoroughly prepare your Presentation and, the overall format you use is vital in order to present a clear and concise discussion. Your Topic should be presented in a suitable format to appropriately address the assessment requirements. The Oral Presentation should consider the following format / factors / sequence: 1. Preparation (Setting-up and positioning of equipment, Presenter, and Group Members) 2. Introduction (Relevant and meaningful) 3. Main Body of Discussion (Offered in suitably-sequenced format to support continuity) 4. Summary / Recommendations / Conclusion (Relevant and meaningful) 5. Questions (Questions encouraged + appropriate time allowed for questions & answers) 6. Delivery / Use of Time / Team-Working Approach and other presentation factors (See Attachment 3: Marking Criteria and Marks for Group Project Class Presentation) Do: Include a clear and motivating introduction - outline the structure of your talk. Ensure your presentation has a logical sequence. Ensure that your talk and visual resources are well organised. Ensure PowerPoint slides are brief and legible (min. font size 18pt). Check equipment. Include some audience interaction (if possible - endeavour to increase interest). Rehearse your talk at least 2 or 3 times. It will go much more smoothly if you do. Also check your timing and be prepared to edit. Get feedback on distracting mannerisms and attempt to overcome these. Engage your audience - make eye contact with everyone in the audience. Speak clearly and not too quickly. Ensure your conclusion is relevant and appropriately outlines your main argument/case. Anticipate and prepare for likely questions. Relax and practice your breathing (take 3 deep breaths to commence). Do not: Read long parts of your slides - this is boring for the audience. Rely on just reading your notes aloud to your audience this is even more boring. Panic if you lose your place or go blank. Pause and appeal to the audience while you regain your composure and then continue. Look at your slides or notes instead of the audience. Do not use jargon or acronyms without explanation this alienates the audience.

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.............................................................................................

Guidelines for Group Assignments and Assessments

............................................................................................. Employers prize the professional skill of being able to work effectively in Teams. The group assignment in this unit allows you to develop and demonstrate your interpersonal, leadership, negotiation, and organisational skills in addition to your academic qualities.
The following guidelines provide options to assist you to structure and effectively manage your group assignments:

Consider a group contract - This document is a method to structure an understanding of how the group should function, meet and achieve its goals (Guthrie, 2003). As group members, you first discuss the division of labour etc and then draw up your agreement in a user-friendly contract. You are encouraged to problem-solve emergent concerns between yourselves using the contract, however, the Unit Coordinator should be the final mediator in the event of serious problems.

Clearly delineate roles for group members - You need to establish roles and expectations for team members within the group assignment.

Determine Self and Peer-Evaluation - Utilise an assessable proforma for group members to reflect on and process their team working capabilities and show how well the group performed the team-based activity.

Conflict Resolution Processes for Group / Team Assignments In the event of a conflict within your Team(s), you must undertake the following process prior to presenting your concerns to the Unit Coordinator: You must address issues early (do not leave the problem until the week before the assignment is due). Call a meeting with all group members to discuss a concern or a breach of contract/agreement. If resolution is not achieved, request mediation by another student within the class. If resolution is not achieved, request mediation by the Tutor or Class Lecturer. If resolution is not achieved, present the concern to the Unit Coordinator. Note: Students who are not prepared to work appropriately in teams will be required to undertake the full assignment individually and will be subject to loss of marks for the Team-working component.

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Attachment 2

ASSESSMENT CRITERIA Group Assessment: Case Study Presentation 20%

Student Name:........................................... ..................................................... Marker's Comments (please also note additional comments on Executive Summary) _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Finish Time Start Time Total Time Marking Criteria: 1) Preparation Use of: PowerPoint / Overhead Transparencies / Other Support Items Setting-Up and Positioning of Equipment Positioning of Presenter / Other Group Members 2) Executive Summary 3) Introduction (Relevant / Informative / Meaningful) 4) Main Body of Discussion Presentation of key issues and facts Logical development of argument Relevance and depth of coverage Evidence of research and use of references Original and creative thought Information offered in suitably-sequenced format to support continuity of the topic 5) Summary / Conclusion (Relevant and Meaningful) 6) Questions /Answers and audience participation (Encouraged / Answered Well) 7) Delivery / Use of Time / Team-Working Approach Total Possible Mark Total Actual Mark (as per Assessment Criteria on Page 9) = = = =

mins Actual

Possible

10 10

40 10

15 10 100 = x 20 %

Marker .................................

Date ..............

Assessment Mark =

____ 20

............................................................................................. END OF UNIT INFORMATION

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