Managed Services PEB

Cymphonix Network Composer

Setup, Configure, Test, Install & Review for PLUS Expressways Berhad

Cymphonix Network Composer Proof of Concept PLUS Expressways Berhad

Managed Services PEB

Background
Chronicle of events
Setup 21st May 2009 Installed in-line Purpose to monitor what/who utilizes the network between PERSADA and remote sites i.e Region, Section & plaza Setup, install and configure policy 28th May 23rd June (after reviewing types of traffic utilizing the network)

Facts
User Experience Application Performance

Report
Before Policy After Policy

Managed Services PEB

Cymphonix PoC Event

BEFORE POLICY BEING APPLIED Minimal to NO Interruption during installation and setup Cymphonix Network Composer configured optimally with the current network configuration license per host managed Users DID NOT experience network downtime AFTER POLICY BEING APPLIED Cymphonix managed and prioritized critical and important traffic MIS generally DID NOT receive much complaints from users on the network connectivity to remote sites TERAS & Data Alliance work together and provide full support during the PoC
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PoC Setup PLUS Expressways Bhd

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Network Diagram

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PoC Findings Top Network Applications

Video application Gueterbruck CCTV Email systems MsExchange TOLL Data Transfer GOLD Data Transfer POS Data Transfer

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Cymphonix PoC Summary Report 21st May 27th May

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Total Traffic

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Top Applications

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Top Network Nodes

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Uncategorized Traffic

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Policy Applied
Identify CCTV traffic lower the traffic priority and capped the Streaming to 56Kbps Identify PLUS Apps namely - TOLL, GOLD and POS traffic monitor and increase the traffic priority and the bandwidth when necessary
* Minimum policy above being applied with so much improvement on the network performance

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Cymphonix After Policy PoC Report 28th May - 23th Jun

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Total Traffic

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Top Applications

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CCTV

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PLUS Apps

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Completion of PoC
Upon completion of the earlier PoC on 23rd June, users start complaining and MIS received many calls related to network performance End of June test and setup 1 PC in TELCO room for TOLL Data transfer 2nd July setup 3 PCs in TELCO room for TOLL Dept users data transfer (TEMPORARY) TOLL Server reconfigured to pull data from the TEMPORARY PC at TELCO room as opposed to original direct data transfer to remote servers Other users access i.e EFFORT, ITEMS, ROSS applications still facing data and application access problem
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Recommendation
TERAS recommends to install the Cymphonix based on the previous PoC results Retrial to confirm the results requested 16th July 27th July -> Setup, install, configure and fine tune the Cymphonix device to suit PEB operation

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New Policy Applied

Identify CCTV traffic lower the traffic priority and capped the Streaming to 56Kbps Identify PLUS Apps namely - TOLL, GOLD and POS traffic monitor the traffic and the bandwidth Apart from the previous policy being applied -> added NEW POLICY below:
Grouped all PCS servers -> set high priority and maximum bandwidth for HTTP and FTP traffic Grouped all POS -> set high priority and capped bandwidth for HTTP and FTP traffic Grouped other hosts accordingly as per plaza (location)

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Cymphonix After Policy PoC Report 22nd July - 27th July

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Total Traffic

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Top Nodes

Most are POS system at plazas

Most are PCS servers at plazas

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Top Applications Last 7 days

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Top Applications Last 7 Days

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Uncategorized Traffic

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PLUS Apps

PCS servers uploading data to PERSADA from plazas

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CCTV

Users accessing CCTV Gueterbruck at plazas LINK2 HQ, CRO, SRO and Northern SO

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Top Group and Top Network Node 23rd July 29th July

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Group & Network Node Overview 23 July

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Group & Network Node Overview 24 July

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Group & Network Node Overview 25 July

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Group & Network Node Overview 26 July

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Group & Network Node Overview 27 July

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Group & Network Node Overview 28 July

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Group & Network Node Overview 29 July

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Summary

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Summary
Cymphonix PoC proved successful to manage and prioritize uncontrolled traffic in PERSADA to remote sites Cymphonix significantly improved the network performance once the right policy being applied PEB will have more and better control on the network traffic between PERSADA and remote site Reduce operational issues related to network performance

Managed Services PEB

Summary
Critical applications and toll data transfer operates more efficiently Efficient data transfer to Touch n Go -> improved claims submission cycle Faster and efficient support from PERSADA and vendor due to improved network performance via remote support Expect to have more work related applications developed in future for better efficiency apart from the overall increase in application usage and acceptance

Managed Services PEB