CITIZENS CHARTER VISAYAS STATE UNIVERSITY

Vision:

Center of excellence in education and research in agriculture and allied fields in the Visayas. Attainment of the highest quality of human capital and scientific knowledge for the sustained growth and development of agriculture, fisheries, forestry and agro-industries.

Mission:

USE OF VSU GARDEN BEACH RESORT FACILITIES VSU, Visca, Baybay, Leyte Manager: Ms. Wenifreda T. Oclinaria Tel Nos. 335-2602/2061/1153
The VSU Garden Beach Resort Management reserves the right to allow or not any customers to use the VSU Garden Beach Resort facilities who do not comply the requirements and follow the rules and regulations of the resort. For better service to its valued customers, an organized system and procedures are established.

USE OF FACILITIES AT THE VSU GARDEN BEACH RESORT I. REQUIREMENTS a. Swimming Pool 1. Wearing of appropriate swimming pool apparel Swimsuit for females Swimming trunks for males

2. Taking a shower before using the pool 3. Accompanying responsible adult for children b. Floating Cottage 1. Signing of a waiver 2. Accompanying responsible adult/swimmer for children c. View Deck 1. Accompanying responsible adult for children 5 years and below II. SCHEDULE OF AVAILABILITY OF FACILITIES Monday to Thursday and Sunday: Friday, Saturday and Holiday: 8:00 AM to 10:00 PM 8:00 AM to 11:00 PM

III.

RATES a. Daily Rate Non- Exclusive 1. Entrance Fee/head 2. Use of Swimming Pool Children (10years and below) Adult (VSU Employees & students) Non- VSU employees & students 3. Kiosks/Cottages Social Park Area Swimming Pool Area 4. Floating Cottage Group usage/hour Individual usage/head 5. Function Hall 6. View Deck Exclusive 1. Social Park Area 2. Swimming Pool Area 3. Riverside Area b. Reservation Fee Minimum Down Payment Non-Exclusive (percentage of the daily rate) Exclusive (percentage of the amount) 50% 50 % 4,500.00 6,000.00 2,000.00 P 10.00

25.00 50.00 75.00

200.00 250.00

100.00 25.00 2,500.00 800.00

c. Corkage Fee Alcoholic Drinks/bottle Softdrinks: Per bottle Per case d. Broiling/BBQ-ing/Grilling Services Pork/Chicken per kilo Fish per kilo e. Sound System (Vdeoke) per hour f. Rental Swimming Pool Apparel per piece Swimming Pool Apparels for sale available

10.00 2.00 20.00

10.00 5.00 100.00 25.00

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PROCEDURES IN THE AVAILMENT OF FACILITIES CLIENT/ CUSTOMER Registers at the information counter of the resort PERSON INCHARGE Resorts Staff

STEP 1

ACTIVITY Assesses the services needed, computes payments, checks the requirements, issues the payment slip and ushers the customers/clients Collects the payments and issues the official receipt

DURATION 10 minutes

Pays for the use of facilities

5 minutes

Resorts Staff

For complaints, contact Ms. Wenifreda T. Oclinaria at telephone numbers 3352602/2061/1153 and/or Dr. Roberto C. Guarte at 563-7108/335-2602.