Fox Valley Technical College

1825 N. Bluemound Drive, Appleton, WI 54912-2277

DACUM
Research Chart for Internet Specialist August 12, 1998

INTERNET
DUTIES
ADMINISTER INTERNET SERVICES 1. Coordinate with Internet service providers. 2. Formulate a disaster recovery plan.

TASKS
3. Configure web server. 4. Configure mail server. 5. Configure FTP server.

UNDERWRITE ACCOUNTS

12. Configure bridging/ middleware applications.

13.Upgrade server hardware.

14. Troubleshoot server hardware.

DEVELOP WEBSITES

1. Determine customer requirements.

2. Coordinate site establishment logistics.

3. Create site designs.

4. Create site graphics.

5. Create multimedia elements.

MAINTAIN WEB C SITES

1. Implement version control.

2. Update site content.

3. Verify hyper links.

4. Maintain program integrity.

5. Revise site appearance.

IMPLEMENT SITE MARKETING

1. Create page metadata.

2. Submit sites to search engines.

3. Report site usage statistics.

4. Optimize site navigation.

5. Generate banner advertising.

SUPPORT END-USERS

1. Provide technical support for Internet applications.

2. Provide software support.

3. Troubleshoot hardware problems.

4. Manage customer feedback.

5. Provide training options.

RESEARCH NEW TECHNOLOGIES

1. Participate in long-range planning for technology.

2. Review industry resources.

3. Assess impact of new technology.

4. Evaluate new products.

5. Recommend new product purchases.

SPECIALIST
TASKS
6. Configure news server. 7. Establish Internet services security. 8. Manage user and group accounts. 9. Establish website hosting. 10. Maintain DNS database. 11. Backup all services.

6. Program the website.

7. Test the website.

8. Document site specifications.

9. Deploy the website.

6. Perform file management.

7. Update site documentation.

6. Coordinate with marketing department on offline issues.

6. Provide site development consultation.

7. Serve as an information resource.

6. Participate in continuing education.

7. Collaborate with industry professionals.

Internet Specialist
Knowledge Basic hardware concepts Common Gateway Interface (CGI) E-Mail processes Networking Programming ConceptsJAVA, PERL, HTML ServersProxy, Cache Virus detection and elimination Behaviors/Traits/Attitudes Ability to deal with difficult individuals Ability to maintain confidentiality Adapt communication to users skills Flexibility Problem resolution skills Project management Task prioritization Team oriented Time management Equipment/Tools Copiers Digital cameras Drawing tablets Fax Printers Scanners Web management/development tools

Future Trends/Concerns DHTML Internet Law SMIL XML

Abbreviations/Acronyms Domain Name Server DNS File Transfer Protocol FTP Network News Transfer Protocol NNTP Post Office Protocol POP Simple Mail Transport Protocol SMTP

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DACUM Panel of Experts

Pam Athens, Business Analyst Menasha Corporation, Neenah, WI 54956 80athpam@menasha.com James Crocker, WebmasterTechnical Analyst Menasha Corporation, Neenah, WI 54956 80crojam@menasha.com Suzanne Cummings, Owner Page One Web Design, Hilbert, WI 54129 suec@athenet.net Mike Ingala, Webmaster Athenet Data Exchange, Appleton, WI 54915 mikei@athenet.net Scott Liske, Crime Analyst Appleton Police Department, Appleton, WI 54911 scott.liske@appleton.org Neil Lynch, Internet Programmer Shopko Stores, Inc., Green Bay, WI 54304 nlynch@netnet.net, nlynch@shopko.com Tonita Prouix, Account Executive Digital Magic Interactive, Green Bay, WI 54301 tonita@dct.com Sean Van Handel, System Administrator Strata Communications, Oshkosh, WI 54903 sean@intd.net John Whitney, Manager Consulting Services Schenck and Associates, Appleton, WI 54911 jfwhitney@csi.com DACUM Facilitators: Shirley Adams, Instructional Systems, FVTC Maureen Donovan, Faculty Specialist, FVTC