Professional Documents
Culture Documents
TQM Presentation
TQM Presentation
TQM Presentation
Strategies Customer
6% ascribed to workers
■ Results of Total Quality:
- Higher productivity ACT DO
- Lower costs
- Increased market share
- Long-
Long-term stability
CHECK
TQM Leaders: Deming TQM Leaders: Deming
■ 14 point plan for Western management: ■ 14 point plan for Western management:
1. Constancy of purpose 8. Drive out fear
2. The new philosophy 9. Break down barriers
3. Cease mass inspection 10. Eliminate exhortations
4. End “lowest price” purchasing 11. Eliminate targets
5. Constantly improve systems 12. Permit pride of workmanship
6. Train everyone 13. Encourage education
7. Institute leadership 14. Top management’s commitment
Commitment
TQM Process: Management Commitment
Quality Council Quality audit
Quality Improvement
■ Coordinates all corporate efforts to TQM ■ On the business’ own interpretation and
■ Members from each unit of the implementation of TQM
company ■ Will require continuity
■ Develops strategic plans ■ Needs to define who, what, how, how
■ Addresses key questions for much, and who is responsible
implementation ■ Re-education is necessary
■ Responsible of the TQM Mission
Statement
■ Achievements of individuals and groups ■ How would you decide which philosophy
should be made public or system to use?
■ Financial rewards should be included