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  • Service Blueprint For Fabricspa: Physical Evidence

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    Jitesh Agarwal
    732 views1 page
    The document outlines the service blueprint for FabricSpa, a laundry service. It details the customer actions of dropping off clothes in a laundry bag, providing special cleaning instructions, collecting a receipt, and later picking up cleaned clothes and making payment. It also describes the onstage and backstage staff roles, including greeting customers, noting instructions, fetching cleaned clothes, tagging clothes for tracking, washing and ironing clothes according to specifications, and removing tags before return.

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    Fabric

    Original Title

    Blueprint FabricSpa

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    The document outlines the service blueprint for FabricSpa, a laundry service. It details the customer actions of dropping off clothes in a laundry bag, providing special cleaning instructions, collecting a receipt, and later picking up cleaned clothes and making payment. It also describes the onstage and backstage staff roles, including greeting customers, noting instructions, fetching cleaned clothes, tagging clothes for tracking, washing and ironing clothes according to specifications, and removing tags before return.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    732 views1 page

    Service Blueprint For Fabricspa: Physical Evidence

    Uploaded by

    Jitesh Agarwal
    The document outlines the service blueprint for FabricSpa, a laundry service. It details the customer actions of dropping off clothes in a laundry bag, providing special cleaning instructions, collecting a receipt, and later picking up cleaned clothes and making payment. It also describes the onstage and backstage staff roles, including greeting customers, noting instructions, fetching cleaned clothes, tagging clothes for tracking, washing and ironing clothes according to specifications, and removing tags before return.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 1

    Service Blueprint for FabricSpa

    PHYSICAL EVIDENCE Fabric Spa Customer Desk Arrive at the Fabric Spa Store Laundry Bag Specification Form/Sheet Receipt Fabric Spa Customer Desk Arrive at the store on the specified date Receipt & Wait Bell-Boy with Clothes Cutomer Desk & Clothes Accuate Bill

    CUSTOMER ACTIONS

    Put the Clothes in the Laundry bag

    Issue Special Specifications

    Collect Receipt & Leave Store

    Produce the Receipt

    Collect Washed & Ironed Clothes

    Check Clothes

    Receive the invoice, make payment & Leave

    Line of Interaction ONSTAGE CONTACT PERSON Line of Visibility Take Finished clothes to the Branch Storage Notedown the Instructions/ Specifications Greet & Check the receipt Bell-Boy Fetched the Clothes

    Greet & give laundry bag

    Produce the receipt

    Produce the Invoice

    BACKSTAGE CONTACT PERSON Line of Internal Interaction SUPPORT PROCESSES

    Put Barcode tags to the clothes for tracking

    Take Clothes to the Central Cleaning Hub

    Remove the Barcode tags

    Wash & Iron the different clothes as per specifications

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