AVIVA Building Careers for over 300 years

Presentation title here 00.00.00 page 1

Avivas positioning (video)

Aviva Worldwide

Agenda
Aviva India

Careers @ Aviva

Aviva Group: Overview Scale, Strength and Experience

Worlds fifth-largest insurance group, with global footprint 53m customers in a total of 28 countries

Market leader in the UK and Europe; focused presence in America

High-growth franchise in Asia, including China and India Strong business and financial performance INR28.4 trillion (379 billion) assets under management INR2.6 trillion (34.7 billion) of global revenues IFRS profit after tax of INR98bn (1.3bn) MCEV operating profit after tax was INR218 billion (2.9bn) INR337 billion (4.5bn) surplus regulatory capital Differentiated Composite model, with three lines of business

Life insurance full-suite products, multi-channel distribution, distinctive bancassurance

General insurance focused personal and small/mid commercial lines Asset management global capabilities under Aviva Investors Values-based approach to business

Prosperity and peace of mind for customers is our mission

Partnership philosophy, evidenced by >90 bank and other partners Committed CSR programme, focused on Education and Environment

Aviva values
Life at Aviva Were a value-driven company. We strive to develop products that offer value to our customers. And we measure our success as employees by our ability to incorporate four core values into everything we do. Performance Performance-driven is having clear goals and achieving them by everyone working towards them in an efficient manner. Progressiveness Being progressive is having a vision of the future, encouraging innovation and improvement, and championing continuous learning. Its about leading the industry by listening and responding to customers and keeping ahead of the competition. Teamwork Teamwork is the lifeblood of Aviva. It means commitment to a common vision and objectives, depending on one another, pulling together and sharing knowledge and learning. Its creating a sense of community and belonging in how we operate as a business. It means taking pride in our achievements. Integrity Integrity is behaving in a way consistent with professional and ethical standards. Its being open, honest and keeping commitments, taking personal responsibility for what we say and do. Its about earning trust and respect through honesty and fairness.

Global Footprint Diversity, cash flow, resilient product range

United Kingdom
INR668 billion of revenues in 2009 The leading general insurer in the UK Insures 1 in 5 UK homes & 1 in 8 private cars One of the most dynamic markets in the world both in terms of products and distribution Partnered with leading banks such as HSBC

North America
INR341 billion of revenues in 2009 #1 Indexed annuities in US #1 Indexed life insurance in US #2 GI in Canada

Europe
INR1,289 billion of revenues in 2009 #1 market position in UK, Ireland, Netherlands Top 10 market positions in Spain, Hungary, Poland, Italy, Romania, Turkey Operating in 15 countries Serving 20 million customers The leading provider of insurance via bancassurance channel in Europe (31 bank partners)

Asia Pacific

INR102 billion of revenues in 2009 Footprint spans the markets of China, Hong Kong, Taiwan, Singapore, India, South Korea, Malaysia and Sri Lanka More than 50 bancassurance partners throughout the region Joint ventures with prestigious banks

Aviva Geographic Profile A strong, diverse geographic portfolio

UK Number 1

Europe Number 1

N. America Asia Pacific Growing at c.40% Growing at 60%

Fund Mgt FUM - INR19trn

(Aviva Investors)

Marketing Building an Aviva Global Brand

Rank 2009

Rank 2008

Change in ranking

45 65 80 103

36 42 53 126

down 9

down 23
down 27 UP 23 down 64 down 95 down 40 down 48

131
132 136 180

67
37 96 132

Source: Brand Finance plc, the worlds leading independent brand valuation consultancy, published its Global 500 for 2009 o n 2 April.

Aviva Strength in Partnering

Aviva is already the Partner of Choice for more than 90 Banks Worldwide

+90 partners round the globe Access to more than 50m potential new customers Partnerships with some of the worlds largest banks

1.Aviva Group Overview 2.Introduction to Aviva Asia Pacific 3. Introduction to Aviva India

Aviva Asia Pacific Brief Overview

Key facts and figures

Rapidly growing franchise, which we want to accelerate

INR102 billion (1.4bn) of sales (PVNBP) in 2009 on a shareholding basis (INR176bn on 100% ownership basis) Growth rates >20% p.a. in many markets Being balanced with emphasis on mid-long term profitability

Substantial Regional footprint

Greater China: China, Hong Kong, Taiwan, Korea Indian sub-continent: India, Sri Lanka SE Asia: Singapore, Malaysia, potential entries into Indonesia and Vietnam

JV and partnership model, tailored to local conditions More than 50 bancassurance partners, including local leaders such as DBS, CIMB, Woori, First Financial Successful JVs with partners as diverse as COCFO (Chinas food giant) Focus on bringing Avivas worldwide capabilities to bear in local markets and partnerships including product, investment, multi-distribution, marketing

Aviva Asia footprint

China JV with Cofco Aviva Cofco,100% Life

India JV: 26:74 with Dabur Group 100% Life Singapore 100% Aviva owned Life, Navigator, Health

South Korea JV: with Woori Woori Aviva 100% Life

Hong Kong 100% Aviva owned Life, Navigator

Taiwan JV with First Group First-Aviva, 100% Life

Malaysia JV with CIMB CIMB Aviva Life & Takaful

Sri Lanka Aviva owned subsidiary Eagle, Life and GI Recently entered Indonesia: Acquisition of 60% of Winterthur Life Indonesia

APRO Singapore Regional Headquarters

Aviva Asia JV and Bancassurance partners

Joint Venture Partners
China India South Korea

Largest agro-products and food importer/exporter Fortune 500 Strong brand name. Strong domestic weighting and network. Strong local brand name Financial partner
2nd largest bank in South Korea. Being a part of the Korean business fabric (via government ownership of WFHC). Strongly capitalised shareholders with excellent brand attributes. 2nd largest bank network in Taiwan. Strong brand awareness within market. Exclusive distribution agreement.

Taiwan

Malaysia

2nd largest bank in Malaysia. Exclusive distribution agreement. Strong Sheriah/Islamic banking presence.

Bancassurance Partners
Singapore/Hong Kong
South East Asias largest retail bank. 64% 2009 sales through bancassurance channel [Singapore] Renewal and expansion of preferred partnership agreement to 2015, including extension to China, India and Taiwan. Part of one of the largest financial conglomerates locally. Highest capitalised Sri Lankan commercial bank.

Sri Lanka

c50 additional bancassurance partners (mainly in India and China )

Aviva Asia Pacific Regional Headquarters

The regional HQ (based in Singapore) is responsible for growing and enhancing the value of the Asia Pacific franchise
M&A: Team leads sourcing, negotiation and execution of selective M&A targets (new and existing markets) Partnerships: Develop and engage JV, distribution, and affinity partners One Aviva: Facilitate and implement global best practice through the region Shared Services: Launch next generation shared service platform, with enhanced systems, customer experience and lower operating costs Regional propositions: Develop profitable propositions that can be sold in multiple markets Customer for Life/ Retention: Ensure regional focus on customer retention through regional initiatives

Grow the Business

Manage the Business Profitably

Talent Attracting and building talent

Support the Business

Brand - Create a brand that is the most recommended by customers, envied by our competitors, respected by financial markets and attracts the best talent Customer Build a customer centric region Risk Risk Management frameworks Finance & Actuarial Ensures consistent and quality financial information, control and implementation of finance and actuarial global best practice Governance - Enforce strong corporate governance Protect Brand and Reputation

Governance and Control

1.Aviva Group Overview 2.Introduction to Aviva Asia Pacific 3.Introduction to Aviva India

Avivas operations in India in brief

Business Profile - Mid-size, currently ranks 11th with a market share of 2.0% (FYP, ex-LIC)
Present in all states of India; stronger in East and North Multiple distribution channels bank, salesforce, broker, micro-channels, direct More than 30,000 agents, Close to 40 Bancassurance partnerships, 208 branches, c. 3,000 locations Developing product suite previously unit-linked/ investment focus, now being broadened to standard Aviva suite including Traditional, Protection and Health Differentiated branding, linked to Education and Tendulkar campaigns brand recall increased to 92% Developing or importing world-class capabilities including bancassurance, product design, analytics

Ownership profile
26:74 joint venture with Dabur Group, established in 2002 Supportive partnership, with Aviva running operations, and Dabur as investor Flexible long-term outcomes, underpinned by mature shareholder dialogue and arrangements

Financial profile

INR M

2011

Sales (100%)
GWP PVNBP APE Total Assets (100%) Total Capital (100%) Total Expenses (100%) No of Employees Break-even during FY 2010-11 23,451 23,398 6,668 76,544 20,049 5,687 3,896

Aviva India regional footprint

Regions Contribution to Aviva 36.0%

Regions Contribution to Aviva 17.1%

Aviva is strong in North and West.

North

Opportunities exist to enhance our performance in

East West Regions Contribution to Aviva 28.1% South Regions Contribution to Aviva 18.8%

high potential South and Eastern regions

Note: Aviva Figures CY 2010

Distribution channels
Building a balance multi-distribution platform

Other / Direct

Launching alternative channels (Direct and TM)

Agents

C. 20,000 agents 140 branches 3,000 locations

Bancassurance

C. 40 bancassurance partnerships Partners include:

IndusInd Bank Punjab & Sind Bank Royal Bank of Scotland Development Bank of Singapore

More than 30 cooperative and Regional Rural Banks.

Aviva brand punching way above its weight

63% 71%

Brand TOM Awareness Aviva Rank #5

Brand Consideration Aviva Rank # 6

10% 6%

32% 27% 21% 5% 3% 3% 1% 1%

MNYL

21%

20%

19%

18%

15%

1%
TATA AIG
LIC SBI Life ICICI Pru Bajaj Allianz HFDC Life Aviva Reliance MNYL Life TATA AIG

LIC

ICICI Pru Bajaj Allianz

HFDC Life

Aviva Reliance SBI Life Life

91%

Spont Ad Awareness Aviva Rank # 5

62% 53% 42% 38% 33% 24%

17%

16%

LIC

ICICI Pru HFDC Life

Bajaj Allianz

Aviva

SBI Life

TATA Reliance MNYL AIG Life

Source ICM International Brand Track Dec09

Advertising / Positioning
Sachin Tendulkar is the brand ambassador
Aviva has the 7th ranking in the Industry - SOV

Source: Eikona report AMJ 2011

Equivalent Advertising Value

The Corporate Responsibility Program

Street to School: Execution approach

A holistic approach towards addressing all the key barriers to underprivileged Education

Source: CRY

Target Underprivileged Children Kids from age group 3 to 10 Yrs Urban Slums & specific Rural Areas

Partner

Funding

Aviva
Core funding for charity partners, supported by fund-raising activities. Aviva India - Employees one day salary donation.
Presentation title here 00.00.00 page 22

VISION : Insuring education of 500,000 children globally

Aviva Great Wall of Education: A mega book donation

drive in 4 cities
Kolkata Date Books collected 1-5 Sept 400,000+ Chennai 5-9 Sept 250,000 Delhi 11- 14 Nov 140,000 Mumbai 2-5 Dec

Campaign Reach*(Print)
PR Walk-ins Digital Initiative
Unprecedented editorial coverage for the Brand

71.5% 2.3 crs

3200

35.7% 1.3 crs

625

38% 2.4 crs

1125
Pride of employees

Added 17000 followers on Facebook

Human to customers

Prithviraj on his wheel chair with a bag full of books

Letter from a Donor

A family with 3000 books

We have collected around 8,50,000 books so far and hope to collect a million books with the Bookwall in * Source IRS Q1, TG: 24-45 Males, SEC A,B Mumbai from 2 to 5 December at Phoenix High Street, Lower Parel

HR Awards & Recognition

We invest heavily in attracting and developing our employees
Ranks 4th in the Best Workplaces in India study for the year 2008 by the Great Place to Work Institute. We were the only Insurance company in the top 10 ranking. Won the Award for Talent Management during the national round of Asia Pacific HRM Congress "Bronze Award for Excellence in People Management" by Grow Talent Company Limited and Businessworld. Received the HR Excellence Award by Amity Business School

A Strong and Experienced Leadership team

T.R.Ramachandaran CEO & MD

Monica Agrawal Business Director

Sanjeeb Kumar Rajeev Arora Director, Finance & Actuarial Appointed Actuary

Sandip Mallik Director, HR

Jyoti Vaswani CIO & Director Fund Management

Sumit Behl Director, Business Risk

Munish Sharda Director, DSF

Rishi Piparaiya Director, Bancassurance

Ravi Bhadani Director Legal & Compliance

Vijayalakshmi Natarajan Sr. Vice President, Operations

Snehil Gambhir Chief Operating Officer

Gaurav Rajput Director, Marketing

Fortune 500 2010 Ranking

Rank: 53 (previous Rank 221)

Revenues: 92, 139.6 ($ Million) CEO: Andrew Moss Employees: 46,327

The Aviva Advantage.

Aviva Advantage

Accelerated Career growth

Great working environment

Core HR Objectives

Align talent management to Avivas strategic objectives

Put each individual in the driving seat of their own career development. Equip individuals and their managers to manage talent in

a timely, positive and respectful way

Ensure Aviva has a diverse supply of talented leaders ready, employment to individuals from

varied fields. willing and able to take on new and different

challenges. Aviva offers Accelerated and transparent growth structure. Common under standing, Clear Expectations, Capability and Commitment with ongoing feedback and coaching is the backbone of a robust, interactive PMS structure.

Learning and Development

Provide internal and external benchmark comparisons on employee engagement, leadership, performance, diversity etc. Share best practice on implementing action plans following the survey analysis.

Employee feedback is a key element of management information

E- Learning & Behavioural Trainings.

Learning & Development 2011 Plan

Quality
Choosing the right course of action
1-0-1 Coaching

Speed
Speed of intervention

Decision Yield
Execution of action leading to performance

Effort
Time, trouble and sheer emotional energy required to execute

Avivas Diversity Vision

Diversity is about everyone. We believe in a working culture that respects, celebrates and harnesses difference to the benefit of customers, employees, shareholders, business partners and the wider communities.

Our competitive advantage depends on business teams that include people with different backgrounds, experiences and perspectives, who feel valued for the positive contribution they can make to Avivas success

Living Leadership

Personal responsibility, accountabilit y and contribution from every Aviva employee

Performance through excellence in line management

Strategic leadership with the aim of beating the competition 32

Remuneration

Compensation Benchmarked by Mercer Benchmarked at 66th percentile in the Life Insurance Industry and 75th in the general Industry. Salary Structure split into fixed cost and variable costs. The robust performance management process plays a very important role in deciding the bonuses at the end of the year. Rewards and Recognition Programs for all functions has made the culture more motivating and competitive.

What do we offer?

Opportunity to assess Aviva as a career option

Insight into the insurance business, processes and systems Cutting edge, high impact, individual/ team-based projects based on business needs A fast paced, meritocratic and friendly work environment

Opportunity to leverage world-class domain expertise and knowledge resources

A stipend of Rs. 20,000 p.m. and reimbursement of return airfare for outstation campuses

Management Trainees -The Roadmap

A Mentor assigned to every Trainee so as to guide through the entire process

Completion of 18 months

HR Orientation
HR Business Overview Functional Induction Product Training New Businesses Claims Customer Service Underwriting IRDA Guidelines

Alignment to Sales roles MTs assigned to Direct Sales Force / Bancassurance channels Post shadow phase take on Deputy Branch Manager / Territory Manager roles

Quality Awareness Six Sigma

Project in the assigned function to help enhance the performance and understanding of the role by way of continuous improvement

Mid - year Leadership review

Mid year review with the Leadership team on the progress made so far. Detailed feedback on performance, stren gths and areas of development

Live Project

As a part of the curriculum, all Trainees to work on a live project , minimum of 4 months so as to get a first hand experience and understanding of the business

Trainees on successful completion get confirmed as Managers in their assigned Functions

We are looking for

Dynamic Young Professionals Young motivated minds People with a technological bent People who can strategically align us with our goals

Lets take this journey together !

Aviva plc