OSS WITH A BRAIN

Enable customer support to respond accurately to customer complaints Shield back-office staff from incident management Reduce the mean time to repair network incidents Enable more staff members to understand the network

Simplifying troubleshooting

Most Innovative OSS Solution in Europe!

London, 14 May, 2013

Frost & Sullivan presents the 2013 New Product Innovation Award to 2operate for the game changing solution known as 2solve. Leveraging upon unique technologies and advanced graphic user interfaces, 2operate has properly designed 2solve to be an attractive and a more intuitive way of managing the network. 2operate has been able to build a product which can help save cost and resources. The functionalities of 2operate offer a unique way of making the network management both quite simple and effective. Simplifying troubleshooting

2solve Adds Value to Network Data

Performance Data, Call Data, Alarms

Network

2solve More Users than Traditional Tools

2solve supports more staff than traditional OSS tools

2solve Workload Closer to Customer!

Incident handling closer to customer

2solve Automated Reasoning

Automated Reasoning Customer Support can diagnose incidents!
Back Office is shielded from incidents Faster response to customers Reduced time to resolve incidents

Use Case 1: Map-Based Troubleshooting

Site has degraded services on all sectors!

Type customer address here...

Use Case 1: Service Performance

Impact on all services...

Traffic has dropped to 0...

Use Case 1: Automated Diagnostics

Power supply issue!

Use Case 1: Trend Graphs per Root Cause

Clear indications of power supply issue!

Use Case 2: Pro-Active Incident Detection

Production Setup
HTTP (80, 8080) DB (3306)

User PC

Server A (application)

Server B (data)

Web Browser
2solve Web Client

Web Server
2solve
2solve Database

Troubleshooting Suite PM, CM, FM

2solve Collector

file transfer

OS Server A: Win'08 Server B: Win'08

CPU RAM HDD 3GHz 16GB 100GB (multi-core) 3GHz 16GB 1TB (multi-core)

CM

PM

FM

Typical Deployment Timeline

IT setup (operator)

2solve setup (2operate)

Training

Setup maintenance by 2operate first 2 months...

Week 1

Week 2

Week 3

Week 4

Want to Try 2solve in Your Organisation?

Then we propose: 1. Agree on an Initial Setup 2. Measure/Estimate Gains 3. Decision for Production Setup

Approx. 3 months

We evaluated 2solve over a three month period, and the solution met expectations on our measured parameters. In particular, 2solve makes service and network data available to more staff members, what makes 2solve a common working tool between divisions. During the evaluation period, 2operate also proved to be very effective in reacting to our demands and requests.

Gunars Danbergs
Technical Director of LMT
(trial period, Nov. 2012 Feb. 2013)

2solve Public Customer Statements

At Faroese Telecom we have a strong focus on placing the customer at the centre of everything we do, and the way that 2operate makes network data more available to staff members in customer support is just perfect for us. - Kristian R. Davidsen, CEO of Faroese Telecom We evaluated 2solve over a three month period, and the solution met expectations on our measured parameters. In particular, 2solve makes service and network data available to more staff members, what makes 2solve a common working tool between divisions. During the evaluation period, 2operate also proved to be very effective in reacting to our demands and requests. - Gunars Danbergs, Technical Director of LMT 2operate provides a unique tool which enables our staff members close to the customer to work more efficiently on network incidents. Moreover, our technical experts are shielded from incident management and can focus on their ongoing projects. - Saulius Grudzinskas, Senior Manager of RAN Operations at TeliaSonera