PROJECT MANAGEMENT OFFICE

3 Days
Course Description
This course will offer an overview of the Project Management Office (PMO). The course is designed is based on the perspective of improving project delivery is only one metric of a PMOs success, it is an important measure. Businesses that have established PMOs need to ensure the PMO is providing expected results, and adding value to the business. This course will provide strategies and tactics to enable process improvement for a currently established Project Management Office. The course shall provide the capabilities to the participants in determining how best to use the Project Management Office (PMO) for organization advantage and how to develop and use a competency model for project professionals. Discover methods to implement the type of PMO that best fits your environment and the specific functions it should perform. Assess the maturity of your PMO and recognize its contribution to professional responsibility in project management. The course is built around a series of consecutive structured lectures, class exercises, and class discussions. The scope of the course includes discussion of the components of the PMO including: Recognize critical characteristics of a PMO to foster organizational success , prevent runaway projects, conduct a project audit , perform a competency analysis, identify key roles and responsibilities, prepare a PMO charter, conduct an organizational maturity assessment, establish metrics for gauging and monitoring performance, develop a PMO implementation plan, use the PMO to promote professional responsibility.

Course Objectives
At the completion of the course participants shall benefit from the course such as: Gain an in-depth understanding of the services a well designed PMO should perform for the organization Understand the challenges the PMO faces within your organization, and how to address them Learn how to evaluate key metrics of success for the PMO, and how to improve your PMO performance Learn techniques to manage project portfolios more effectively Improve your risk management strategies and tactics for addressing risk Learn how leading companies operate their project management offices (PMOs), and which of their strategies and tactics may be right for your organization.

Who Should Attend

Senior and Middle Project Directors with responsibility for the project management office, and PMO staff including Methodology Experts, Project Managers, and Project Coordinators. Managers wishing to increase or update their knowledge of project management office functions and processes. Others with an interest in improving PMO results within their organizations, and who would benefit from an understanding of the project management office. Direct involvement in a Project Management Office, either as a project manager or as a staff member is a recommended prerequisite.

telkom professional development center w w w. t e l ko m p d c . c o m

Course Contents
1. The perspectives and overview of Critical PMO Characteristics This part of the course shall describe the background and operational needs of PMO such as: Increased importance of the PMO to organizations Definitions of a PMO PMO objectives Categories of PMO functions Typical PMO duties 2. The application of PMO entity to Enhance Project Performance The subject of the course shall highlight and identify key operational elements in the project management such as: Establishing critical performance indicators Establishing success indicators Setting a baseline to monitor progress Preparing project evaluation structures Determining views of success 3. Coping with Runaway project This part of the course shall describe aspects of runway project and efforts as related to managing runway project such as: Definition of a runaway project Preparing and implementing a recovery plan Conducting a project audit 4. Competency Model for Project Professionals This part of the course shall describe on the competencies as required in executing and managing the projects such as: The importance of competency Addressing significant issues Methods to categorize project management skills Using the PMO to ensure competency in project management Conducting a competency analysis 5. Project Management Maturity and the PMO This part of the course shall describe project management relation with the organization maturity level such as: The Definition of maturity Performing an organizational project management maturity assessment Differences between mature and immature organizations Establishing metrics at each maturity level Five maturity levels Focusing on continuous improvement 6. The Essential Functions of PMO The subject of the course focus on the critical function of PMO as related to project execution such as: Project coverage, operational unit, departmental, and universal Enterprise-oriented functions: promote, archive, practice, and train Project-focused functions: augment, mentor, and consult Specific areas of performance Specific areas of direct assistance 7. PMO Implementation This part of the course provides knowledge and the skills to the participants in implementing the PMO, and developing capabilities as related to: Motivations, costs, and benefits Project-oriented organization Assessing the current project management practice Matrix organization Project or program PMO Use of virtual teams Division-level PMO Guidelines for successful implementation Enterprise-level PMO PMO implementation plan Organizational structures and strategy Effective deployment of the PMO Functional organization 8. Professional Code of Ethics and Responsibility in PMO This final part of the course shall provide and enlighten the participants with the standard code-of-conduct of profession as related to PMO with the benefits to establish integral professional conducts and focuses on: Integrity and professionalism Balancing stakeholder interests Project management knowledge base Personal, ethnic, and cultural differences Individual competence enhancement

PROJECT MANAGEMENT
3 Days
Course Description
This course will offer an overview and implementation of the Project Management . The course is designed is based on the perspective of improving project delivery is only one metric of a Project Management success, it is an important measure. The industry that have implemented Project Management need to ensure the Project Management is providing expected results, and adding value to the business. This course will provide strategies and tactics to enable process improvement for a currently established project management procedure in the organization executing projects. The course shall provide the capabilities to the participants in determining how best to use the Project Management Body of Knowledge for organization advantage such as in the construction industry, and how to develop and use a competency model for project professionals. Discover methods to implement the typical project man the construction industry and the specific functions it should perform as related to project implementation. Assess the maturity of your project management team and recognize its contribution to professional responsibility in project management. The course is built around a series of consecutive structured lectures, class exercises, and class discussions with the perspectives of construction engineering project.. The scope of the course includes discussion of the components of the Project Management Knowledge including: Recognize critical characteristics of a PM team to foster organizational success in implementing the projects , prevent runaway projects, conduct a project audit , perform a competency analysis, identify key roles and responsibilities in project implementation, prepare a Project Charter, conduct an project implementation assessment, establish metrics for gauging and monitoring performance, develop a project implementation plan, use the PMBOK to promote professional responsibility as related to construction industry.

Course Objectives
At the completion of the course participants shall benefit from the course such as: Gain an in-depth understanding of the Project Management Knowledge a well designed in the PMBOK, and effectively shall have the capability to effectively implement the knowledge Understand the challenges which will be faced during construction project implementation, and how to address them effectively and efficiently Learn how to evaluate key metrics of success during the project life cycle, and how to improve project results performance Learn techniques to manage project portfolios more effectively Improve risk management strategies and tactics for addressing risk within the cycle of project processes such as: initiation, planning, execution, monitoring and control, and completion (closure) Learn how best practices in construction project management are implemented, and which of the strategies and tactics may be right for participants' specific organization

Who Should Attend

Senior and Middle Project Managers with responsibility for the project execution, and Project Management team including Methodology and Functional Experts, Project Managers, and Project Coordinators. Managers wishing to increase or update their knowledge of project management methodology functions and processes. Others with an interest in improving project management results within their organizations, and who would benefit from an understanding of the project management knowledge as related to the construction industry. Direct involvement in a particular project, either as a project manager or as a staff member, then the training becomes a recommended prerequisite.

telkom professional development center w w w. t e l ko m p d c . c o m

Course Contents
1. The perspectives and overview of Project Management (PM) This part of the course shall describe the framework of Project Management (PM), and the operational needs of PM such as: Increased importance of the PM to organizations, and Definitions of PM Categories of PM functions To raise ability to apply Work Breakdown Structures (WBS) and network development To train ability to identify potential problems and avoid them using troubleshooting techniques To escalate capability to track projects more effectively To have proficiency in generating status reports that show top management where budgeting, scheduling and manpower trends are headed Effectively To have capability in handling difficult personality clashes cope with tight schedules take on a real leadership role in the department 1. The application of Project Management Body of Knowledge to Enhance Project Performance The subject of the course shall highlight and identify key operational elements in the project management application in the construction project such as : Establishing critical performance indicators Establishing success indicators Setting a baseline to monitor progress Preparing project evaluation structures Determining views of success 2. Coping with Runaway project This part of the course shall describe aspects of runway project and efforts as related to managing runway project such as : Definition of a runaway project Preparing and implementing a recovery plan Conducting a project audit 3. Competency Model for Project Management Professionals This part of the course shall describe on the competencies as required in executing and managing the projects such as : The importance of competency Addressing significant issues Methods to categorize project management skills Using the PM guidelines to ensure competency in project management Conducting a competency analysis 4. Project Management Maturity and the Organization This part of the course shall describe project management relation with the organization maturity level such as : The Definition of maturity Performing an organizational project management maturity assessment Differences between mature and immature organizations Establishing metrics at each maturity level Five maturity levels Focusing on continuous improvement 5. The Essential Functions of PM The subject of the course focus on the critical function of PM as related to project execution such as : Project coverage, operational unit, departmental, and universal Specific areas of performance Project-focused functions: augment, mentor, and consult Specific areas of direct assistance Enterprise-oriented functions: promote, archive, practice, and train 6. Project Management Methodology Implementation This part of the course provides knowledge and the skills to the participants in implementing the PM, and developing capabilities as related to : Motivations, costs, and benefits Functional organization Claims and Contract management Project-oriented organization Assessing the current project management practices Matrix organization Project or programs Use of virtual teams Division-level PM PM implementation plan Enterprise-level PM Effective deployment of the PM programs Organizational structures and strategy 7. Professional Code of Ethics and Responsibility in Project Management This final part of the course shall provide and enlighten the participants with the standard code-of-conduct of profession as related to PM with the benefits to establish integral professional conducts and focuses on: Integrity and professionalism Balancing stakeholder interests Project management knowledge base Personal, ethnic, and cultural differences Individual competence enhancement 8. Microsoft Project Management Exercises (MSPM) Case study exercises using MS Project Management software to assist in the stage of project management initiation, planning, implementation. The exercises based on designed on case studies frequently experienced in the implementation of project.

IT PROJECT MANAGEMENT
3 Days
Course Description
This course will offer an overview and implementation of the Project Management in the area of information technology project. The course is designed and based on the perspective of improving IT project delivery which is only one metric of a IT Project Management success, and it is an important measure. This course will provide strategies and tactics to enable process improvement for a currently established project management procedure in the organization executing IT projects. The course is based on the project management framework core knowledge areas, and this course shall also guides technology leaders through the application of the project management initiating and planning processes within the information technology project life cycle. Key topics include project selection and scoping, schedule development, risk identification, quality planning, team building and project communication. The course shall give the opportunity to the participants in dealing with cases on IT project execution, while using the systematic project management framework to identify, analyze, resolve operational problems arise in the execution of the project.

Course Objectives
At the completion of the course participants shall benefit from the course such as: Gain an in-depth understanding of the Information Technology Project Management Knowledge a well designed in the international project management framework such as PMBOK, and effectively shall have the capability to effectively implement the knowledge within the execution of IT projects Understand the challenges within IT projects which will be faced during construction of IT project, implementation, and how to address them effectively and efficiently Learn how to evaluate key metrics of success such as: scope, time, cost and quality during the project life cycle, and how to improve project results performance Learn techniques to manage IT project portfolios more effectively Improve risk management strategies and tactics for addressing risk within the cycle of information technology project processes such as: initiation, planning, execution, monitoring and control, and completion (closure) Learn how best practices in construction and IT project life cycle are implemented, within concise and practical methodology spectrum such as: project plan, work breakdown, dynamic scheduling, clear assignment, and rapid status update

Who Should Attend

Senior and middle project manager with responsibility for the project execution, and project management team members. Managers wishing to increase or update their knowledge of project management methodology functions especially in the information technology project. Others with an interest in improving project management results within their organizations, and who would benefit from an understanding of the project management knowledge as related to the information technology application.Direct involvement in a particular project, either as a project manager or as a staff member, then the training becomes a recommended prerequisite.

telkom professional development center w w w. t e l ko m p d c . c o m

Course Contents
Module 1 - Project Scope
This module describes on IT project scope management, which includes the processes involved in defining and controlling what is or is not included in an IT project. The participants will learn how to start a project the right way and what questions to ask the stakeholders and the users to clarify exactly what business result the project should produce.

Module 2 - Gathering Requirements

In this module the participants will learn how to gather requirements from the people who are affected by the project. Then the participants learn all the steps in building a network of measurable achievements that will be the backbone of the IT project. These achievements are the check points that will be used to control the project and assess progress. The module also explains the techniques for unearthing requirements from department managers and explains how to convert their wishes and wants into clear outcomes that the project manager and the team must deliver. The participants will learn how to determine what level of detail needs to be included in the project plan.

Module 3 - Charter and Presentations

This module describes how to concisely organize the key components of the project charter into a 1-1 page document that includes the project elements, like risks, resources and support which are needed to manage the project. The participants will see examples and practical techniques of how to put all together the information, and make an effective presentation to get the support needed.

Module 4 - Work Breakdown Structure and Activity Definition

This module describes a simple, straight-forward way to build IT project schedule in just minutes using the tools and techniques of building a project schedule and crafting crystal clear team member assignments. The participants will also see step-by-step instructions and learn how to structure the tasks in project and how to craft the right size assignments for each team member.

Module 5 - Resource and Estimating Duration

The module will show to the participants best methods for working with each team member and to estimate the time it will take to complete their tasks. This module also describes how a project manager should handle an estimating session with team members, as well as the process of defining each tasks duration into complete project schedule. The essential of this module is to provide the participants with the best way to craft work packages and get accurate work estimates for team members tasks and their commitment to the project.

Module 6 - Schedule Optimization

This module describes how to optimize the project duration to finish the project as early as possible, and drills deeper into the techniques for making the best use of the team members skills and availability to shorten the project duration. The participants will also learn how to easily develop alternatives for delivering the project, such as reducing the project duration by shortening the tasks on the critical path. The module also describes how to develop trade-offs between the scope, schedule and budget. In addition, the participants will learn how to discuss this information with the project sponsors or stakeholders in the final presentation.

Module 7 - Team Leadership and Managing Conflict

Reading Assignment: Now that you have your plan approved, This module focus on leading team and handling the conflicts that arise on most projects, it emphasizes on effective ways right or wrong way to handle team member conflict and boost team member commitment to the project.

Module 8 - Tracking Progress and Status Reporting

This module explains the best techniques to use in gathering and reporting project progress with recommendations for handling variances. The participants will also learn how to determine if there are problems on the project when it's early enough to solve them. This effective technique is supported by gathering progress information from the team members, tracking, and analyzing progress against the schedule baseline.

PROJECT MANAGEMENT WORKSHOP

One Day (09.00 - 17.00)
Workshop Description
The One-Day-Workshop is intended as comprehensive enhancement in the Project Management skill focusing in the implementation, resource procurement and allocation, and execution of the project activities within the defined scope. which is essential to professionals involving in the project activities (endeavors) as related to the organization and stakes holders requirements and stressing on effective and efficient implementation. The contents is focused on concise skill enhancement to give participants what specific project management skill required to interface with the dynamism of the project implementation within the operational environment and the interlinked project management processes. The course contents covers process and domains of those tasks that are routinely performed by project manager and project individuals and stand within the project management vicinity such as: implementation/execution and resource procurement. The course contents are impregnated by standard course recognized by international Project Management Institute (PMBOK) which can be and initial step within the professional project manager preparation for recognition in the realm of project management professional practices.

Workshop Objectives
To enhance the skill of the participants on Project Management as related to implementation, execution and resource procurement, also escalate their project management proficiency with broad managerial perspective essential for their dayto-day project operation and preparing the skill for project management procedural set up.

Target Audience
Operation Manager Executive Manager Project Manager Operation functional roles Business Operation Manager

Who Should Attend

Individuals interested in learning the basic principles of good project management as related to implementation, execution, and resource procurement as required in the project execution phases.

telkom professional development center w w w. t e l ko m p d c . c o m

Workshop Outline
[Project Implementation]
To provide the participants with complete perspective on project perspective, the subject covers the followings: Reviewing project team assignment Tracking progress Tracking project financial obligations Calculation Cost Performance Index Calculating the Scheduled Performance Index Calculating the To-Complete Performance Index Calculating the Scheduled Performance Index Calculating the To-Complete Performance Index Implementing project constraint

[Project Execution]
To provide the participants with complete perspectives on the execution of the projects with all aspects related and introducing the navigating tools in the project execution. Execution as process within project Management Work Break Down Structure (WBS) Coordinating WBS components Realistic Timetables The Milestone Obtaining approval Establishing communicating channels Managing team issues Using external resources Defining needs for revision Establishing change control Implementing project changes Problem management meetings Ensuring quality through phases Delaying a project

[Resource and Procurement]

To provide to the participants knowledge on procurement processes and related aspects concerning resource requirements and allocation to the execution of the project. The importance of Project Procurement Management Outsourcing Processes in Procurement Management Tools and Techniques for planning and purchases and acquisitions Make-or Buy decision Contracting Selection Processes