FEB. 18. 2004 12:22PM ISA, OFC OF COUNSEL NO. 591 P.

SENSITIVE SECURITY INFORMATION

VIA FAX

To: Lisa Sullivan, 9- U Commission

From; Christine Beyer, TS A

Date: February 17, 2004

Attached please find documents that you requested during the course of the Steve Luongo
interview. They are:

1 . Draft MOU between FAA, Air Carriers, and Logan for Joint Testing Initiative

2. Four weekly FSM Significant Activity reports: 4-1 1-01 ; 5-9-01 ; 6-6-01 ; 8-8-01

3. Joint Security Initiative Outline, dated 6/28/01, with focus items of the week

4. Four pages of notes taken by Al Hudson on 9-1 1-01

Please let me know if you have any additional questions.

Thanks.
cb
FEB. 18. 2 0 0 4 ^ 1 2 : 2 2 P W M ISA, OFC OF COUNSEL NO, 591 s P. 3

Memorandum of Understanding
Between the
Federal Aviation Administration
Office of Civil Aviation Security Operations,
Participating Air Carriers,
and General Edward Lawrence Logan International Airport
Fora
Joint Testing initiative (JTI)
MOU-JTI2001-BOS

Date of Issuance; TBD

A. Purpose: The purpose of the Join! Testing Initiative (JTI) is to foster a
partnership between The Federal Aviation Administration, Part 107 airports, and air
carriers to improve security. This agreement outlines the procedures to be used for all
Til activity. To cany out the purpose of the JTI, the participants will test existing
security systems, find weaknesses, and correct discrepancies in concert with airport
consorti a to increase and improve security measures directly impacting air transportation.

B. Background; On August 22,1996, The President of the United States established

a White House Commission on Aviation Safety and Security. The Commission's charter
was to study matters involving aviation safety and security, including air traffic control,
and to develop a strategy to improve safety and security, both domestically and
intemalioTially. On September 9,1996, the Commission presented its initial report to the
President

The Commission highlighted the fact that there must be an improved level of security and
that in order to reach that goal, the federal government needed to spend additional
resources and, whenever possible* work with industry to improve security for the
traveling public.

One of the initial recommendations submitted by the Commission was for the FAA to
establish voluntary consortia at all commercial airports to implement enhancements to
aviation safety and security. The Commission believed that safety, security, efficiency,
and affordability can go hand in hand if all affected parties work together as partners.
The Commission recommended hi its initial report that each local consortium be
convened to identify aviation security vulnerabilities and propose corrective action plans.
The Commission also recommended that the FAA formalize the establishment of
consortia at all Category X through Category III aiiports.

SENSITIVE SECURITY INFORMATION/FOR OFFICIAL USE ONLY

WARNING: TUIS DOCUMENT CONTAINS SENSITIVE SECURITY INFORMATION TTUT IS CONTROI.I.ED
UNDER UCFRPARTW. NO PART OF THIS DOCUMENT MAY BE RELEASED WITHOUT THE WRITTEN
PERMISSION OF THE ASSOCIATE ADMINISTRATOR FOR CIVIL AVIATION SECURITY KKniIRAl. AVIATION
ADMINISTRATION, WASHINGTON* DC 20591. UNAUTHORIZED RELEASE MAY RESULT IN CIVIL PENALTY OR
OTHER ACTION- K)K 1!.$. GOVERNMENT AGENCIES, PUBLIC AVAILABILITY TO BE DETERMINED UNDER S
U.S.C.SS2.
FEB. 18.20044]2:22PMM ISA, OFC OF COUNSEL NO. 59l'3 FT

The FAA conducts realistic testing to ensure improvement of security levels at each
airport Hie Commission believed that frequent, sophisticated attempts to find ways to
dodge security measures are an important part of identifying weaknesses in the system.

In addition to the Commission's recommendations, PL 106-528, the Airport Security

Improvement Act of 2000, requires the FAA to work with, airport operators to implement
and strengthen existing access controls to eliminate airport access control weaknesses by
January 3 1 , 2001 . Joint testing between the FAA and the aviation industry is one method
to improve access control as well as other security controls at our nation's airports. The
Airports Council International -North America (ACI-NA) has aslced the FAA's Office of
Civil Aviation Security to cooperatively pilot an initiative of joint testing. FAA concurs
with this initiative,

C. Objectives: The JTI is designed to improve security for travelers at our nation's
airports by creating better aviation security systems to reduce the number of program
violations. In partnership with the FAA, air carriers and airports jointly identify potential
weaknesses in security systems, methods, or procedures and cooperatively address each
with an immediate action plan and comprehensive fix. Also, each regulated party is
encouraged to utilize the Voluntary Disclosure Reporting Program to report deficiencies
and correct those problems expeditiously and permanently in collaboration with the FAA.
la a joint planning session, the signatories to mis MOU ("the participants") will establish
a "joint testing program," complete with testing protocols and valid documentation
techniques. The participants will maintain the integrity of the joint testing protocols by
treating them as Sensitive Security Information under 1 4 CFR Part 191, and will report
valid test results to the FAA Office of Civil Aviation Security Operations.

D. The participants hereby agree to the following;

1. The participants shall conduct an initial assessment of the program responsibilities

outlined in this agreement. The purpose of the initial assessment is to jointly discuss and
resolve the issues and perceptions of ail participants and establish the direction to be
taken.

2. The participants shall identify in writing the representatives who will be involved
in each phase of this agreement The representatives selected should have the authority
necessary to recommend policy changes and commit resources. At a minimum, the
Airport Security Coordinator or air carrier station manager must be a designated
representative. The participants agree that every effort will be made to commit the
identified representatives for the duration of this agreement.

3. The participants shall conduct a review of procedures currently being used by the
airport operator or air carrier(s), as appropriate. The airport operator and air carrier(s)
shall brief FAA representatives on the procedures currently being used as ihey relate to
the area of concern. This briefing should include procedures that are typically used, even
if they are not described in a security program.
SKNSmVE SECURITY INFORMATION/FOR OFFICIAL OSS ONLY

;TOTSDOCUMENT OWTAIN5 SENSITIVE SECURITY INFORMATION THAT IS CONTROLLED

UNDER 14 CPU PART 191. NO PAfcT OF TIBS DOCUMENT MAY BE RELEASED WITHOUT THE WRITTEN
PERMISSION OH IHE ASSOCIATE ADMINISTRATOR FOR CIVIL AVIATION SECURTTY FEDERAL AVIATION
ADMINISTRATION, WASHrNtiT0N> DC JOS51, DNAUTHORIXRD RELEASE MAY KKSUI.T IN CIVIL PENALTY OR
FEB. 18.2004»4l2:23PtoM ISA, OFC OF COUNSEL NO.591^ p. 5

4. Prior to reaching consensus on the Issues, the participants shall conduct joint
observations of problematic area(s) (if needed). Toint observations should be conducted
in the field to ensure all participants understand the operational issues. The FAA local
representative, airport representative and/or air carrier representatives) shall discuss the
details of Hie issue in order to determine the scope of the security concern.

5. Participants shall reach a consensus regarding the issues and the problems to be
corrected. It is important that, at a minimum, all participants reach a common
understanding of both the issues and any identified problems,

6. The participants shall establish testing parameters that will identify the specific
problem areas to be tested, e.g., access control, challenge procedures, etc. through the use
of a Special Security Assessment (SSA). The procedures must be approved by all
affected participants.

E- Testing:

1. Frequency: Quarterly. No more than one SSA per airport, per quarter (based on
the calendar year) shall be accomplished jointly by the participants to this agreement.

2. Duration: The duration of each test shall be defined in the applicable testing
protocols, with the understanding that all testing will be completed within the established
term of this agreement

3. Numbers: The number of tests to be conducted under an. SSA for a particular
problem area shall be established by the participants and may be found in the testing
protocols).

4. Location: The specific location of all testing will be mutually agreed upon by the
participants, based on the problem areas identified, or as otherwise specified in the testing
protocol(s).

5. Schedule: The testing schedule shall be set, and agreed to, by all participants,
covering all periods of time, seven days a week.

6. Representation at testing: Testing shall be conducted and/or observed at all times

by at least one representative from each participant

7. Self-Testing Program: The airport and participating air carriers shall establish
self-testing programs. Self-testing must be accomplished when cooperative joint testing
is not being conducted. The parameters for self-testing will be cooperatively established
and shall be agreed to by all participants prior to (he commencement of joint testing.
These parameters will include the frequency and scope of self-tests and record-keeping
requirements. Airports and air carriers are encouraged to use the voluntary disclosure
SKNsrrrvc SECUFJTY INFORMATION/FOR OHNCUL USE ONLY
WARNING; THIS DOCUMENT CONTAINS SENSITIVE SECURITY INFORMATION THAT K CONTROL!£0
UNDER 14 OK PART 1»1. NOPARTO^TfflSl)OOLIME^aWAYBETlttEASEDWITHOl^r•rHEWIU^^EN
PERMISSION OFTIffi ASSOCIATE ADMINISTRATOR ROfe CIVIL AVIATION SECURITY FEDERAL AVIATION
ADMINISTRATION, WASHINGTON. DC 20591, UNAUTHORIZED REJ,KAS£ MAY RESULT IN CIVIL PENALTY OR
FEB. 18, 2004 M 12:23PM M ISA, OFC OF COUNSEL N0.591 3 P. 6

Program criteria are met.

8 At no time will joint testing replace FAA Special Emphasis Assessments (SEA's)
or require me suspension of any other form of FAA security testmg.

p. TVerinff Follow-up:

ive Action- After system weaknesses have been agreed upon, all
, . a a c «.*. a*ion(s) » ..

SS succesSl, the corrective actions should be incorporated as appropriate m an

ASP oTACSSP^nendment and the case closed. If the initial plan TS unsuccessful, the
P^d^Suctennine to causes of its Mure and *™^«™^A
Lended Letter of Correction will be sent to the appropriate participants reflecting the
new plan.

SENSITIVE SECURITY NTOI»^TIOtf/FOROFnClAUUSGONLY

PERMISSION OF TIIE ASSOCIATE ^^^^^^^D S^EASFMAY RESULT IM CIVTL PENALTY OR

ABMINISTIUT10N, WASHjNGJON:DC20£M nirriri»M.v™ .rsmTO A
FEB. 18. 2004'4l2:24PtoM ISA, OFC OF C O U N S E L N0.5913 P. 1

ings: A meeting of the airport consortium, where one exis shall

considered.
mm 4

G. Enforcement;
does not expect to take civil penalty action against an airport for
s of ^9 USC ^title VH or the Federal Aviation Regulations that result
d e d a s ^ a r t ofiJoiBt testing conducted under this agreernenl, provided

W o^Se Fedewl Aviation Regulations that result from, or are discovered as part o£

the repeated violation.

•) The FAA will take any appropriate remedial action (e.g., amendment of the
Luri*W£ to alee of ceLe £d desist orders or other such orders) for any aUeged
SSSSSSM or discovert as part of Joint testmg conducted under this
S^tf^AtotoW^
3 The appropriate regulated entity and the FAA will jointly develop a corrective

the FAA will take legal enforcement action against the approbate regulated entity for
the violation.
A ThemmcorpOTatesmanyofthepiocedureficontamedmlheFAA's Voluntary
4' * However.it is not the FAA's intention for this document
• • - . » * • _ .3 _ _^ — ^— ABA.4 fUm*f^

to the TH and have no impact or, the

Voluntary Disclosure Reporting Program.

SENSITIVE SECURITY INFORMATION/FOR OFFICIAL USE ONI*

: THKDOan^CO^Aj^^^
. N O R TO
PENALTY OR
AMINISTRATION, WASinNGTON,_ O t ^ 0 ^ . y N A X T n i n ^ ^ ^ ^r^.^..*,™ t,*,*™ c
FEB. 18. 2004 I 4 12:24PMM ISA, OFC OF COUNSEL NO. 5 9 1 3 P, 8

ft. Modifications: This agreement maybe modified. All modifications to this

agreement shall be in writing and signed by the original signatories or their successors.
Oral modifications or changes to this agreement shall not be perrnitted.

I, Disputes; The participants agree that in the event of a dispute between any of the
participants regarding the meaning of any part of this agreement, the dispute will be
resolved by ACO-1 or ACO-2,,

j. Effective!);9** and Termination: This MOU will become effective on the date
of the first meeting of the participants after all participants have signed it, and will remain
effective for a period of one year from that date unless otherwise extended in writing by
all participants. Any participant may terminate its participation at any time upon written
notice to the other participants,

K. Confidentiality:

1. Markings: Because all Special Security Assessment protocols and testing results
are considered Sensitive Security Information, all documents containing portions of
either are protected under 14 CFR Part 191. Therefore, all documents must be marked
with the following legend: "WARNING NOTICE: This document contains sensitive
information and is subject to the provisions of 14 CFR 19L1 et seq. No part of this
document may be released without the express written permission of the Associate
Administrator for Civil Aviation Security, ACS-1, Federal Aviation Administration,
Washington, D.C. 20591".

2, Control of information: The details of testing protocols used under this agreement
and specific results of testing shall be handled in accordance with 14 CFR 191, and also
designated "FOR OFFICIAL USE ONLY" within U.S. Government channels. All
participants agree that all specific information developed through joint testing and
inspection activities will be disseminated only to those participants directly affected by
the information and with a need to know such information, as well as FAA or DOT
management that have an operational need to know.

L. Severabilitv: Tf any provision of this agreement shall be deemed to be unlawful,

the remaining provisions of this agreement shall remain in force and effect for the
duration of this MOU..

SENSITIVE SECURITY INFORMATION/FOR OFFICIAL USE ONLY

WARNING; THIS DOCUMENT CONTAINS SENSITIVE SECURITY INFORMATION THAT IS CONTROLLED
UNDER 14 CFR PART 191. NO PART OF TTOS DOCUMENT MAY BE RELEASED Wri'HOtJT THE WRITTEN
PERMISSION OF THR ASSOCIATE ADMINISTRATOR FOR CIVIL AVIATION SECURITY FEDERAL A VUTION
ADMINISTRATION, WASHINGTON, DC 20S9I. UNAUTHORIZED RELEASE MAY RESULT IN CIVIL PENALTY OR
FEB. 18.2004*12:25PMM ISA, OFC OF COUNSEL NO, 5913 P. 9

1
Federal Security Manager
Significant Activities
For
Logan International Airport (BOS)
Week ending 4/11/01

1. Threats/lncidents/Terrorist Actions

On April 9, 2001, FOX 25 NEWS investigative reporter Deborah Sherman notified security
companies and MASSPORT that they had conducted covert testing of four security checkpoints
in four different terminals and involving all four security-screening companies. In their opinion
they were successful 11 of 12 times. For each checkpoint they conducted 3 tests. Below is a
description of the tests in her words.,
Test one - Man wearing money belt walks through security inside money belt is change, keys
and a jeatherman tool/pocket knife. No screener detected this; all assumed the man's belt
bucklers setting
Test two - Woman with suitcase that had 2 or 3 lead film shield bags containing film. When the
suitcase went through the xray machine, screeners could see a huge black blob. The bag was
tied shut with a small plastic tie that is used to dose trash bags. One company opened the bag
discovered the lead film bag opened the film canisters and screened the bag again thus
resolving the alarm. The results on the other three varied, two companies did not open the
suitcase. One opened the suitcase but did not look inside the film bags to determine if film or
something else was inside.
Test Three- Woman in wheelchair goes through security wearing a hat holding a purse, having
a pouch full of items attached to the wheel chair and having a small metal box the size of a
pager (with wires sticking out) attached to the small of her back. No screener discovered the
metal box attached to her back. Only one screener touched or looked under her hat Three
screeners did not find nor look in (he full pouch attached to the woman's wheelchair, One
screener did not even put her purse through the xray machine.
Also, bag tags used by attendants to check bags onto planes from the gate area were found
lying around.
Finally, after watching one employee punch in the code and open the security door were able to
get the access code to the door, walk over and, punch in the code end open the security door.
They did not attempt to proceed further. (Door was beyond screening and the Airline Involved
has already changed the combo.)
—FSM
» briefed the Airline managers at the monthly Logan Managers Meeting (LAMCO) today and
briefed the VOLPE Committee (foreign carriers) yesterday. Mr. Lawless ASC also provided
MASSPORTS perspective and indicated he would be talking with the FOX News reporter
tomorrow. ^

2. Foreign Air Carrier Issues

WARNING NOTICE:
This document contains sensitive Information subject to provisions of 14 CFR191. No pan may be
released without express written permission of Associate Administrator for Civil Aviation Security (ACS-1),
FAA, Washington. DC 205S1.
FEB. 18. 2 0 0 4 4 1 2 : 2 5 P W M ISA, OFC OF COUNSEL N0.59l' d P. 10

British Airways Station Manager and current Chairperson of the VOLPE committee is sending a
written request for four (4) Threat Ready X-ray machines for the foreign use only checkpoint to
Liz Weikert FSM advised the sooner FAA receive the letter the better.

3. Domestic Air Carrier issues

No sign'rficant items to report.

4. Logan International Airport Issues

Piscussed at the LAMCO meeting the MOU for Joint Testing Initiative specifically in the context
of the recent FOX news story. The air carriers seemed anxious to begin butMASSPORT
indicatedjthev had some problems with the language. FSMjsked thernjoput^
* '

5, Other Significant Items

No significant items to report

6. Projected Visits/Meetinqs/Activities

No significant items to report

Submitted by: Stephen Luongo Date: September 30,2001

Federal Security Manager

FOR OFFICIAL USE ONLY

PU&LIC4VAILAWJTY TO BE
DETERMINED UNDER 5 U-S.C.S52
 FEB. 1 8 . 2 0 0 4 > 4 l 2 : 2 6 P f o M ISA, OFC OF COUNSEL N0.5913 P. 11

Federal Security Manager

Significant Activities
for
Logan International Airport (BOS)
Week Ending(p509oT

1. Threats/Incidents/Terrorist Actions

No significant Items to report

2. Foreign Air Carrier Issues

No significant items to report

3. Domestic Air Carrier issues

(~> CTX 5500 for American Airlines was delivered this week AA hopes to have it up and running
with trained personnel by 1 June.

CTX 5500 for United Airlines was delivered to the United Airlines bag room as well. It was a late
change from the L3 originally scheduled for installation. United changed their minds at the last

^ 4. Logan International Airport Issues

r -- On Wednesday a Short notice Consortia meeting was held to address the FOX 25 News story, jf
/ In attendance were Willie Gripper, Richard Batts Branch 720 Manager, Kate Zamparelli Hazmat \ Coordinator.

I aircraft r~^
&
5. Other Significant Items

On Wednesday FSM was a guest speaker for a ALEAN sponsored Law Enforcement
investigations class hosted by Massachusetts State Police. Several FBI agents attended the
class as well.

6. Projected Visits/Meetinos/Activities

No significant Items to report

' WARNING NOTICE:

This document contains sensitive Information subject to provisions of 14 CFR191, No part may be
released without express written permission of Associate Administrator for Civil Aviation Security (ACS<D,
FAA, Washington, DC 20591.
FEB. 1 8 . 2 0 0 4 | 4 1 2 : 2 6 P M M ISA, OFC OF COUNSEL NO, 5 9 1 3 P. 12

Submitted by: Stephen Luongo Date: September 30, 2001

Federal Security Manager

FOR OFFICIAL USE ONLY

PUBLIC AVJlL&njrr TO BE
DETERMINED UNDER S. ILS. C 552
FEB. 18. 2004'<12:26PtoM ISA, OFC OF COUNSEL N0.5913 P, 13

Federal Security Manager

Significant Activities
for
LOGAN INTERNATIONAL AIRPORT (BOS)
Week Ending June 6,2001

1, Threats/lnoidents/Terrorisi Actions
No significant items to report.

2, Foreign Air Carrier Issues

No significant items to report,

3. Domestic Air Carrier Issues

American AlrJlnes CTX is now operational with seven (7) CTX operators trained.
Training for United CTX began this week,

4. Logan International Airport Issues

FSM met with contract security company mangers to present the Joint Security Initiative program that we
plan to begin in Boston on July 1,2001. This initiative will hopefully result in better performance of
the security screeners. The emphasis Is on customer service and getting all parties to voluntarily
work on an agreed upon focus item each week. If possible airline employees will spend 5-10 minutes
each week working at the checkpoint to get to know the screeners jobs and build a rapport with
them Additional meetings with the air carriers and the airport will be held next week,
m^f

S. Other Significant Items

Massport Director of Public Safety Mr. Joseph M. Lawless responded to the Generals letter regarding
acceptance of certification from the security companies yesterday. The letter should arrive this
week.

Projected Visits/Meetinqs/Activities
I will be on leave on Thursday and Friday.

Submitted'by: STEPHEN LUONGO Date: September 30, 2001

Federal Security Manager

WARNING NOTICE:
This document contains sensitive Information subject to provisions of 14 CFR191, No part may be
released without express written permission of Associate* Administrator for Civil Aviation Security (ACS-1).
FAA, Washlnoton, DC 20591,
FEB. 1 8 . 2 0 0 4 | 4 l 2 : 2 7 P t o M ISA, OFC OF COUNSEL N0.5913 P. 14

fOB. OFFICIAL USE ONLY

PUBLIC AVMLASIUTr TO BE
DETERMINED UNDER 5 U.S. C. 552
FEB. 18. 2004U12:27PMM ISA, OFC OF COUNSEL N0.5913 P.

Federal Security Manager

Significant Activities
for
Logan International Airport (BOS)
Week Ending 8/8/D1

1. Threats/Incidents/Terrorist Actions

On Saturday, August 4, at approximately 2030 hours, an ITS Checkpoint Security Supervisor

working in Terminal A, Continental checkpoint dosed but forgot to lock the main concourse door
and left to catch a bus prior to her relief arriving. A Massport terminal supervisor discovered the
door unsecured and immediately called for a sweep of the area and bathrooms to ensure no one
entered the area. The Individual was fired and Massport issued a $75 dollar violation on the spot
to ITS Security far a nonsecure door. Fortunately there were no outbound flights/passengers
scheduled. The CSS should have waited for her relief to arrive who was scheduled to work the
arriving flight. Coincidentally, Delta Shuttle is scheduled to take over the security responsibility
from Continent on August 13. 2001 and Delta Shuttle has contracted with Argenblght Security.
The CASFO is investigating this incident as well

2. Foreign Air Carrier Issues

No significant items to report

3. Domestic Air Carrier issues

TRX/TIP training concluded last week. The security companies are now entering the names in
the database and awaiting IPT arrival In two weeks to turn the system on. Attendance for
security companies was very good, however, few air carrier representatives attended FSM
addressed this at the monthly security meeting and told the carriers to come and pick up the
training materials at the CASFO.

4. Logan International Airport Issues

,—'
Discussed again the need for us to begin joint testing and asked the LAMCO members for their
help. They said that they did not like the idea of testing each others carriers but may be in favor
of joint testing of their own carriers. They are still leery of signing any formal agreement. I am
working with US Airways first to get their buy in.

Other Significant Items

No significant items to report

6. Projected VJsits/MeetinQS/Activities

No significant items to report

WARNING NOTICE:
This document contains sensitive information subject to provisions' of 14 CFR 181. No pan may be
released without express written permission of Associate Administrator for CMI Aviation Security (ACS-1),
FAA, Washington, DC 20591.
FEB. 18. 2 0 0 4 4 l 2 : 2 7 P M M ISA, OFC OF COUNSEL NO. 591 3 P. 16

Submitted by: Stephen Luongo Date: September 30r 2001

Federal Security Manager

FOR OFFICIAL USE ONLY

PUBLIC A VAlLABILm TO BE
DETERMINED UNDER 5, U.S.C 552
113. mWl-.'lW* Ib'A, UK U^ CUUNShL NO. b91'° P. I/ 1

Joint Security Initiative

Logan International Airport
June 28,2001

In an effort to improve the performance of our security checkpoints at Logan International

Airport, air carriers, contract security screening companies, airport and Federal Aviation
Administration (FAA) Security have implemented a Joint Security Initiative (JSI). The purpose
of this initiative is to increase employee awareness of the proper procedures 10 be followed and
to encourage thorough screening is accomplished in the most courteous and efficient manner.

This Joint Security Initiative is voluntary and does not replace any existing regulatory
requirements.

The Joint Security Initiative will begin on July 1,2001, and run indefinitely. The major elements
of this initiative are as follows:

1) A schedule agreed upon by all panics indicating the (Weekly Focus Item) to be provided to all
participants.

2) All air carrier, contract security company, and FAA Security personnel will be able to:

a) Identify the Weekly Focus Item,

b) Know where to find its reference in the appropriate regulation.

c) Know how to demonstrate proper application of the Weekly Focus Item as applicable.

Success of this program will be measured by the following:

1) Increased participation and knowledge by, air carrier, contract security company, airport and
FAA personnel in the overall screening process at Logan International Airport.
2) Reduction in the number of customer service complaints relative to the screening process.
3) Improvement in the performance of the screening process in the detection of actual or test
items at the security checkpoint.
FEB. 1 8 . 2 0 0 4 4 1 2 : 2 8 P P ISA, OFC OF COUNSEL NO. 591' P. 18

Recommendations for improving the screening process airport wide.

Air Camera

During your daily/weekly meetings (as appropriate) with employees and contract screening
companies emphasize along with customer service items, specific screening items.

Encourage all parties to address each other and the traveling public with the utmost courtesy and
professionalism. This includes greeting each other with good morning, please, thank you etc.
Stress the need to so the extra mile to show appreciation for the screeners.

Daily observe the security checkpoint and compliment or correct screening deficiencies.

Recommend each employee/GSC spend 10 to 15 minutes at least one time ai the security
checkpoint doing one aspect of the job under the supervision of the CSS.

Nominate screeners on a monthly basis for awards and maintain documentation for submission
for the annual screener of the year award sponsored by FAA.

Let the screeners know it is all right and expected they take as much time as necessary to clear
all bass to ensure a thorough inspection at all limes.

Reemphasize the weekly focus item to employees and contract security company representatives.
If necessary have the security company demonstrate/explain to air carrier representatives
and GCS's the proper screening techniques so they can effectively observe screening.

On a regular basis, encourage airline representatives and GSCs to attend initial and refresher
security screener training to increase their knowledge of the screening process and get to know
the screeners.

Encourage employees to openly suggest ways to improve screening, i.e. what is working
and what is not working.

Airport

The airport will re emphasize security procedures to all Massport employees. Massport will
recognize screening company employees for the important role they play in the overall airport
picture. They will abide by the security screening requirements. FAA will provide briefings on
those requirements as required.

Massport will participate in random testing of the security checkpoints and operational doors in
coordination with the air carriers as appropriate.
FEB. 1 8 . 2 0 0 4 J ' 1 2 : 2 9 P W M ISA, OFC OF COUNSEL ' N0.591' 3 P. 19"

Contract Security Companies

Contract Security Companies pledge to emphasize customer service as well as specific security
procedures to all personnel during daily meetings.

Encourage all personnel to treat all individuals with the utmost respect and professionalism.

Where possible set permanent work locations so airline and contract security company
employees get to know each other.

Pass on all relevant information regarding daily weekly meetings to the work force including the
weekly focus item.

Keep airlines informed on a daily basis of the operational condition of all security screening
equipment and any needs or requirements to ensure all employees do the best job possible.

Resist the temptation to fire personnel who fail FAA tests and retrain if possible* Experience has
demonstrated these individuals do not fail the same test twice.

Encourage all employees to communicate effectively with customers at the screening checkpoint.

Nominate security company employees for monthly awards and maintain documentation for
submission for the annual screener of the year award sponsored by the FAA.

FAA

F.AA. will emphasize customer service as well as specific security procedures during weekly staff
meetings to all employees as well as other Federal Agencies assigned to the airport, such as, US
Customs and U.S. Immigration,

FAA pledges all employees will at all times treat airline, airport and contract security company
employees with the utmost courtesy and professionalism and show appreciation for a job well
done.

FAA employees will know the Weekly Focus Item,

Encourage all personnel to suggest ways to improve screening.

FEB. 18. 2004 J M2:29PM^ ISA, OFC OF COUNSEL ' NO. 591' 3 P. 191

Contract Security Companies

Contract Security Companies pledge to emphasize customer service as well as specific security
procedures to all personnel during daily meetings.

Encourage all personnel lo treat all individuals with the utmost respect and professionalism.
Where possible set permanent work locations so airline and contract security company
employees get to know each other.
Pass on all relevant information regarding daily weekly meetings to the work force including the
weekly focus item.
Keep airlines informed on a daily basis of the operational condition of all security screening
equipment and any needs or requirements to ensure all employees do the best job possible.

Resist the temptation to fire personnel who fail FAA tests and retrain if possible. Experience has
demonstrated these individuals do not fail the same test rwice.
Encourage all employees to communicate effectively with customers at the screening checkpoint.

Nominate security company employees for monthly awards and maintain documentation for
submission for the annual screener of the year award sponsored by the FAA.

FAA

FAA will emphasize customer service as well as specific security procedures during weekly staff
meetings to all employees as well as other Federal Agencies assigned to the airport, such as» US
Customs and U.S. Immigration,

FAA pledges all employees will at all times treat airline, airport and contract security company
employees wiih the utmost courtesy and professionalism and show appreciation for a job well
done.

FAA employees will know the Weekly Focus Item,

Encourage all personnel to suggest ways to improve screening.

FEB. 18.2004412:29PMM ISA, OFC OF COUNSEL NO. 591 3 P. 20
e

Week of Weekly Focus Item- Schedule

Jul 1 - Customer service-greetings, passenger inquiries, uniform appearance etc.

Jul 8 - Passengers with disabilities traveling with service animals, passengers

with pace-makers
Jul IS - Manual search procedures- airline, vendor, and custodial carts,
Equipment and supplies.

Jul 22- Passenger rights / private screening -manual search-xvheel chairs,

Jul 29 - Steps TO resolve Explosive Trace Detector (ETD) alarms

Aug 4 - CSS Week -opening procedures, requirements of OJT, detaining passenger,

incident reporting, staffing requirements

Aug 12- Exceptional screening as per Air Carrier Standard Security Program
Non passenger LEO, diplomatic immunity/person pouches

Aug 19 - Screening of classified material and persons transporting classified material.

Aug 26 - X-ray/ Alarm resolution procedures

Sep 2 - Explosive Trace Detector (ETD) maintenance and log book requirements

Sep 9 - Deadly or dangerous weapons guidelines

Sep 16 - Where are emergency/GSC phone numbers located?

Sep 23- Clearing of pets and carriers

FEB. 18.2004 J / 12:29PM* M ISA, OFC OF COUNSEL NO. 5 9 V 3 P. 21'
GLOBE AVIATION SERVICES CORPORATION
Boston. MA

FAA JOINT SECURITY INITIATIVE

FOCUS ITEM OF THE WEEK

JULY22-28

PASSENGER RIGHTSA PRIVATE SCREENING

9/11 Closed by Statute

MANUAL SEARCH - WHEELCHAIRS

9/11 Closed by Statute

FEB. 18.2004J'12:3QPM^ ISA, OFC OF COUNSEL NO. 591 ia P. 22
GLOBE AVIATION SERVICES CORPORATION
Boston, MA

FAA JOINT SECURITY INITIATIVE

FOCUS ITEM OF THE WEEK
JULY 29-AUGUST 4

STEPS TO RESOLVE EXPLOSIVE TRACE DETECTOR fETDl ALARMS

9/11 Closed by Statute

(Continued *)

'A'RNING NOTICE: Thfs docntocnt matifc* swu&fre tofomattoc and is siijact to (bo orovfauons of J4 CFR 191.1 «(< \« S^^l l»-«^ M r lit
 FEB. 18. 2004M12: TSA.OFC OF COUNSEL NO. 591 3 P. 23

STEPS TO RESOLVE EXPLOSIVE TJRACELDETECTOR fETO! ALARMS fCont-)

9/11 Closed by Statute

. \O NOTICE* Thl'. tScosmsBi eantsta sensUJ1^folbimaiionend lit tubjeci w Jhe priwisioiu of J4 CPR 191.1«.
i . _-Iv fst< of thij! docnmcjil may '»«rclesscd wHIsout the afpross pennlsslan of ihc Associate Anbiimsuator fw Civil
I -:.L-a Seesikir (ACSrt\l AvUUoo Adainlstration. Wsshiaeton. D.C 2fiS9I.
FEB. 18.2G04 J '12:31PM^ ISA, OFC OF COUNSEL NO. 591 i>j P. 241

GLOBE AVIATION SERVICES CORPORATION

Boston, MA

FAA JOINTSECURITY INITIATIVE

FOCUS ITEM OF THE WEEK
AUGUST 19-25

SCREENING OF CLASSIFIED MATERIAL

AND PERSONS TRANSPORTING CLASSIFIED MATERIAL

9/11 Closed by Statute

*:ARMI?ISNOnCE:TlJsdoc\W!tfMcaoUiM!!ensiilveaifonnal:cnM«l ii subject 18 the provisions of UCFR 191-1 «• >

••-. No un of tfab docuacci any be reJessod wliha^i the (wnrwn jxmwsiw or ih« Aiscwlaw Administrator f« G«H \ -.-.-.ttea SaCiaiCy (AC
fEB. 18,2004''12:31PM U f l ISA, OFC OF COUNSEL NO. 591 I1( P. 25"
GLOBE AVIATION SERVICES CORPORATION
Boston, MA

FAA JOINT SECURITY IMITATIVE

FOCUS ITEM OF THE WEEK

AUGUST 26 - SEPTEMBER 1

X-RAY/ ALARM RESOLUTION PROCEDURES

9/11 Closed by Statute

„ "'AilNING NOTICE: Tiis lonana* ecotetas snniiivo a\fom»lSon and U f object to (he provisions of 14 CFR 191.1 eu I
• •' ? f-fo part of thh docaraent asay ha n»!£3sei! H&Hosi >he eyfress pennisdon of ifce Aisociato AdrainLttrator for C5vj] )
' "'^ Srciirfty (ACS-I), Fe^aml Avauep Atbnigfeiraiton, S^aAhSagSon, D.C 2C5P). •
FEB. 18.2004M12:31PMM ISA, OFC OF COUNSEL NO. 591' J P. 26
, Feb 12. 2004 9:40AM MA R Q H P 1
RV91-8 £1 qs-1 auijj. p a A U o e y '

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