Professional Documents
Culture Documents
2007AR Team Our Businesses
2007AR Team Our Businesses
2007AR Team Our Businesses
O P E R AT I N G C O M M I T T E E
JPMorgan is one of the world’s • Institutional Investor’s America’s • Record year-over-year revenue
leading investment banks with Investment Bank of the Year. performance in:
one of the most extensive client – Investment banking fees, 19% growth;
• Risk magazine’s:
lists in the world. Our full platform – M&A advisory fees, 37% growth;
– Derivatives House of the Year;
enables us to develop some of the – Equity underwriting fees, 45% growth;
most complete and innovative – Best Derivatives House of the Past 20
– and
financial solutions in the industry. – Years; and
– Equity markets revenue, 13% growth.
– Best Credit Derivatives House – Pioneer
We offer clients a full range of – and Modern Great. • Gross investment banking revenue
services, including strategic advice, from Commercial Banking clients up
capital raising, restructuring, risk • #1 in global investment banking fees.(a)
24% from 2006.
management, market-making and
• #1 in global loan syndications and
research. We cover clients in more • Strong progress on growth initiatives,
global high-yield bonds for the third year
than 100 countries and have global including energy, emerging markets and
in a row.(b)
leadership positions in our key retail structured products.
products. JPMorgan also commits • #2 in equity underwriting, up from #6
• Low subprime exposure relative to the
its own capital to proprietary in 2006.(b)
financial industry.
investing and trading activities.
• Revenue of more than $5 billion in
We continue to strengthen • Outstanding first half offset by more
equity underwriting and equity markets.
our platform and develop new difficult second half with leveraged loan
products to meet clients’ needs. and credit-related writedowns.
(a) Dealogic
(b) Thomson Financial
Retail Financial Services serves • Opened 127 new branches (and a total • Expanded market share in mortgages
consumers and businesses through of 528 since 2004) and added 680 ATMs and home equity to 11% in the fourth
personal service at bank branches (2,536 since 2004) in major Chase markets. quarter, up from 6% a year earlier.(a)
and through ATMs, online banking Originated $208 billion in home loans
• Increased in-branch personal bankers,
and telephone banking as well during the year even as we tightened
business bankers, mortgage officers and
as through loan offices, auto our underwriting standards.
dealerships and school financial investment specialists by a combined
aid offices. 2,568, or 23%, including additions from • Increased third-party mortgage servicing
the 2006 acquisition of The Bank of portfolio 17% to $615 billion.
Customers can use more than New York branches.
3,100 bank branches (fourth- • Increased active online customer base
largest nationally), 9,100 ATMs (#3) • Increased in-branch sales of credit cards 21%; generated 258 million online
and 290 mortgage offices. More 23%, mortgages 31% and investments 23%. transactions, including bill payment and
than 13,700 branch salespeople electronic payment, an increase of 38%.
• Increased checking accounts by 844,000,
assist customers with checking
or 8%, and deposits 3% to $221 billion. • Improved customer experience and
and savings accounts, mortgages,
sales through refurbishment, rebranding,
home equity and business loans, • Increased number of households with core
technology conversion and sales process
and investments across the 17-state retail relationships 12% to 10.3 million.
enhancements at former Bank of New
footprint from New York to Arizona.
• Increased business banking loan York branches.
Consumers also can obtain loans
originations 20% to $6.8 billion.
through more than 14,500 auto
dealerships and 5,200 schools and
universities nationwide.
With 155 million cards in circula- • Added 16 million new Visa, MasterCard • Better leveraged the JPMorgan Chase
tion and more than $157 billion and private label accounts. franchise by increasing the number
in managed loans, Chase Card of credit cards sold through the Retail
• Maintained Chase’s position as the
Services is one of the nation’s Financial Services network by 23%
second-leading issuer of MasterCard
largest credit card issuers. from 2006.
and Visa cards in the U.S.
Customers used Chase cards
• Increased charge volume by $15 billion
to meet more than $354 billion • Moved core processing platform
from 2006.
worth of their spending needs in-house, allowing for greater techno-
in 2007. logical innovation, more flexibility • Increased net revenue 3% and grew
and reduced costs. managed loans 3% while investing in
With hundreds of partnerships,
Chase has a market leadership activities to attract new customers and
• Further enhanced the innovative
position in building loyalty further engage current cardmembers.
Chase Freedom program, which gives
programs with many of the • Increased merchant processing volume
cardmembers the choice of earning
world’s most respected brands. to $719 billion, up 9% from 2006, through
either cash or points and changing
back and forth without leaving any Chase Paymentech Solutions, LLC, the
rewards behind. The Chase Freedom nation’s largest merchant processor.
program has generated more than
one million new customers since its
2006 launch.
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Commercial Banking
2007 Highlights and Accomplishments
Commercial Banking serves more • Increased net income 12% to a record • Added in excess of 2,200 new banking
than 30,000 clients nationally, $1.1 billion and net revenue 8% to a relationships through accelerated calling
including corporations, munici- record $4.1 billion. efforts and targeted marketing initiatives.
palities, financial institutions and
• Achieved record results in gross invest- • Maintained favorable market position
not-for-profit entities with annual
ment banking revenue of $888 million, relative to the industry through
revenue generally ranging from
treasury services revenue of $2.4 billion, conservative credit underwriting and
$10 million to $2 billion. It is the
loan balances of $61.1 billion and liability strong credit reserves.
#1 commercial bank in market
penetration within Chase’s retail balances of $87.7 billion. • Converted the wholesale New York
branch footprint.(a) • #1 commercial bank in market penetration Tri-State customer base of more than
within Chase’s retail branch footprint.(a) 332,000 deposit accounts, representing
Commercial Banking delivers
extensive industry knowledge, local almost $28 billion, and migrated
• #2 large middle-market lender in the U.S.(b)
expertise and a dedicated service customers acquired from The Bank of
model. In partnership with the • #2 asset-based lender in the U.S.(b) New York to the firm’s platforms.
firm’s other businesses, it provides • Delivered focused leadership training to
• Launched seven new offices, expanding
comprehensive solutions, including more than 500 managers and enhanced
coverage in Atlanta, Nashville, Philadel-
lending, treasury services, invest-
phia and Seattle, including three employee diversity and performance
ment banking and asset manage-
international locations in Vancouver, initiatives.
ment to meet its clients’ domestic
Mumbai and Singapore.
and international financial needs.
Treasury & Securities Services is • Increased net income 28% year-over-year • Completed acquisitions of Xign
a global leader in transaction, to a record $1.4 billion on the strength of Corporation, a leading provider of
investment and information services. record net revenue of $6.9 billion. business-to-business on-demand financial
We are one of the world’s largest settlement solutions; of FisaCure, Inc., a
• Increased assets under custody 15% to
cash management providers and a leading provider of electronic remittance
$15.9 trillion and liability balances 21% to
leading global custodian, operating services to the healthcare industry; and of
through two divisions: $228.9 billion.
the U.S. transfer agency services business
Treasury Services provides cash man- • #1 in Sameday U.S. Dollar Funds Transfers(a), of Integrated Investment Services.
agement, trade, wholesale card and Automated Clearing House Originations(b),
• Introduced new offerings to support
liquidity products and services to CHIPS(c) and Fedwire.(d)
comprehensive financial supply chain and
small- and mid-sized companies,
• Grew revenue 26% outside the U.S. and border logistics management; card-based
multinational corporations, financial
strengthened our international presence, invoice settlement for accounts payable;
institutions and government entities.
securing regulatory approval to connect to and the securities processing and fund
Worldwide Securities Services holds, China's electronic clearing system and grow- administration needs of financial institutions.
values, clears and services securities, ing our hedge fund, image deposit, euro
• Industry awards included Best Overall
cash and alternative investments payment, private equity, commercial card
Bank for Payments and Collections in
for investors and broker-dealers and other capabilities in targeted markets.
and manages depositary receipt North America (Global Finance), Best
programs globally. • Migrated to a single U.S. dollar deposit plat- Investor Services (Waters magazine) and
form in JPMorgan Chase's largest conversion, Best Liquidity Solution Provider (The Asset).
involving almost $180 billion in balances and
(a) Ernst & Young
(b) NACHA
nearly $10 trillion in daily transactions.
(c) The Clearing House
(d) Federal Reserve
Heidi Miller
CEO Treasury & Securities Services
Asset Management
With assets under supervision of • Record financial performance of 27% • Grew alternative assets under manage-
$1.6 trillion, Asset Management is a revenue growth and 40% earnings growth. ment, including hedge funds, real estate
global leader in investment and wealth and private equity 21% to $121 billion.
• Reached $1.2 trillion in assets under
management. Our clients include Continued to experience strong investor
management and $1.6 trillion in assets
institutions, retail investors and high- interest in Highbridge funds with 68%
net-worth individuals in every major under supervision. Net assets under
growth in assets under management.
market throughout the world. management inflows were at a record
level of $115 billion. • Despite challenging markets throughout
We offer global investment manage- the second half of the year, maintained
ment in equities, fixed income, real • JPMorgan Asset Management is the
strong three- and five-year investment
estate, hedge funds, private equity largest manager of AAA-rated global
performance. Globally, the ranking of
and liquidity. We provide trust and liquidity funds with more than $294
long-term mutual fund assets in the
estate and banking services to high- billion under management. Grew global
first or second quartiles was 76% for the
net-worth clients and retirement liquidity balances 29%.(a)
five years and 75% for the three years
services for corporations and individu-
• Experienced record growth in assets ended December 31, 2007. One-year
als. The majority of our client assets
under supervision for the Private Bank performance declined from 83% to 57%.(c)
are in actively managed portfolios.
and Private Client Services with an
• Launched our first Qualified Domestic
increase of $80 billion. Achieved second
(a) iMoneyNet, December 2007 Institutional Investor (QDII) product in
consecutive year of record growth in
(b) Absolute Return magazine, March 2008 issue, China, raising a record $15.4 billion on the
data as of year-end 2007 net new Private Bank clients.
first day of IPO from 1.9 million clients.(d)
(c) Derived from following rating services: Lipper for
the United States and Taiwan; Micropal for the • Retained position as largest manager
United Kingdom, Luxembourg and Hong Kong; of hedge funds with assets under
and Nomura for Japan
management of $45 billion.(b)
(d) In conjunction with our joint venture partner,
Shanghai International Trust and Investment Co.,
Ltd. (SITCO); quota of $4 billion
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Corporate Responsibility
“Corporate responsibility is
something that we all, as
business leaders, ought to
be thinking about every day.
We need to continually review
and ensure that we act in a
way that focuses on the impact
our businesses can and should
have. Taking this seriously is
a winning strategy for our
consumers and clients, our
company and the community.”
Bill Daley –
Head of Corporate Responsibility
At JPMorgan Chase, corporate • Established the Office of Corporate • Modified or refinanced $3 billion in sub-
responsibility goes beyond Responsibility to develop a comprehen- prime adjustable-rate mortgages to keep
philanthropy. It’s about what sive and identifiable platform driven by families in their homes. Shared expertise in
we do every day in our busi- our business activities. helping lead national initiatives to prevent
nesses and how we do it. We foreclosure (including HOPE NOW) and
• Strengthened our focus on the environ-
are committed to managing trained more than 1,300 non-profit coun-
ment by investing in alternative energy
our businesses to create selors to assist struggling homeowners.
projects, helping our clients reduce
value for our consumer and
corporate clients, as well as carbon emissions and taking the lead in • Created a dedicated investment banking
our shareholders, communities developing The Carbon Principles. unit to support microfinance and social
and employees and to being a enterprises around the world.
• Began the renovation of our NYC head-
responsible corporate citizen. quarters with the goal of Platinum LEED • Invested $114 million in more than 2,400
certification and opened pilot LEED-certi- not-for-profit organizations globally in
fied bank branches in Colorado and Texas. nearly 500 cities across 33 countries.
• Helped shape federal legislation to • Invested more than $338 billion in low- and
protect homeowners and to serve a moderate-income communities across the
broader range of families through U.S. in the first four years of our 10-year, $800
expanded mortgage-loan limits. billion commitment. Will invest the addition-
From left to right: al $60 million allocation of New Markets Tax
Thelma Dye – Director of Northside Center • Helped consumers understand our
for Child Development, Credit in low-income communities.
products’ terms and fees through
Bill Daley – Corporate Responsibility,
JPMorgan Chase, programs such as “Mortgage Nutrition • Increased supplier diversity spending,
Kim Davis – Philanthropy, JPMorgan Chase Labels” in Home Lending and “Clear with more than $700 million going to
and Simple” in Card Services. minority- and women-owned businesses.
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