Susan Quigley

432-543-6543 Cell: 333-123-1234 susan.quigley@abcu.edu 35 White Street New York, NY 10001 Education Bachelor of Arts, ABC University, New York, NY, May 2013 Double Majors: English and Latin American Studies Minor: Spanish Overall GPA 3.875; Honors each semester Study Abroad: Bogota, Colombia - January 2012 Related Experience Library Assistant, Cervantes Library, ABC University Sept. 2009 - present Assist students with research best practices Designed a presentation, published to University website, outlining how to most effectively use all of ABC University's library facilities in undertaking a basic research project Perform general administrative duties to support professional staff Founder and leader, Harry Potter Book Club, New York, NY Jan. 2009 - present Discuss the origins of one theme from the Harry Potter series with roots in classical mythology or parallels to modern history each week with middle school students Supply external primary sources, teach students how to make connections between these documents and the work of fiction Bring the conversation to modern day events and lessons applicable to students' everyday lives Hold weekly readings by middle schoolers open to younger children for half an hour before each discussion Intern, Calles y Sueos Cultural Space, Bogot Spring 2011 Helped design and implement programs in which community-based artists traveled to schools to work with children, teaching them about expression through art Assisted in teaching complimentary English lessons to community members English Tutor, Queens, NY Jan. 2010 May 2010 Assisted student in writing and proofreading essays, focusing on emphasis through rhetorical devices Volunteer at Community Library, Queens, NY Jan. 2010 May 2010 Catalogued thousands of donated books, CDs, and DVDs Started weekly book group for elementary students to learn basic Spanish words through listening to children's books read aloud and translated Summer Counselor, NY Arts Camp Summer 2006 Summer 2009 Coordinated cultural outings for children aged 10-13 i.e. trips to the theater, musical concerts, and museums including backstage conversations with artists when possible Helped students to plan, advertise, and hold their own artistic performances and exhibitions Swim Team Assistant Coach, Brooklyn, NY Summer 2008 Taught 6-8 year olds to swim the four major strokes Designed drills to keep swimmers engaged and motivated for an hour every morning Other Experience Trombonist in All-state wind ensemble, section leader in jazz band Arts & Culture Editor, PS 101 High School Paper High School

Jane Applicant
1 23 Main St. Pasatota, Florida 12345 (111) (111 -1111) John.Applicant@email.com

Key Skills: Communication - Deals with internal and external customers at all levels via telephone and email,

to ensure successful communication via actively listening and probing questions. Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Systems knowledge - Peoplesoft and Oracle. Experience in preparing and analyzing reporting data for management accurately and to timescales.

2010-2012 Asebeth Medical Services, Pasatota, FL HR Coordinator

Collaborated with each office territory and developed processes to enable compliance and recruitment of national field employees following medical client guidelines and contracts. Processed background checks, coordinated drug screenings and expedited preparation and compliance of files for health organization accreditation. Monitored employee files for monthly compliance requirements by utilizing computer system to generate reports. Carried out various audit checks to ensure the correct procedures have been carried out and to identify any training requirements. Scanned confidential documents into electronic filing system and categorized them for retrieval and review. 2009-2010 Borders Books, Music and Caf, Pasatota, FL Interim Operations Manager Supervised, coached and counseled staff of 50 employees. Conducted training on cash register, in house computers, and coordinated all orientation sessions for new hires. Recruited and scheduled staff to ensure balanced coverage at the information desks, on the floor to restock merchandise, at the cash registers and compliance with Seattles Best contract by staffing two caf sellers in the store caf at all times Adapted and revised weekly schedule to consist of maximum 1400 hours as regulated by the Home Office. Documented stolen items on a daily basis and forwarded reports to Loss Preventions Manager. Worked pro-actively with the management team and maintained awareness of upcoming events.
2006-2009 Borders Books, Music and Caf, Pasatota, FL Operations Supervisor

Utilized Peoplesoft to enter in new hires, process transfers, promotions and terminations. Ensured all employee time punches in timekeeping system were correct and electronically sent to Home Office. Researched employee issues to include payroll and benefit questions and worked with appropriate company departments to resolve them by reviewing the company handbook and policies. Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis. Coordinated daily operations including daily morning staff meetings, addressed and resolved customer complaints. Dealt with difficult customers with a calm and fair approach, using both diplomacy and empathy when required. Counted, prepared and reconciled daily bank deposits, maintained a balanced safe and requested maintenance checks on cash registers, computers and other equipment.

2003-2006 Borders Books, Music and Caf, Pasatota, FL Full-time Bookseller

Assisted customers with locating merchandise by ordering out of stock merchandise for in-store pickup and home delivery. Awarded Employee of the Month twice and achieved a score of 100% on 3 consecutive phone surveys. Supported management by restocking merchandise and maintaining excellent customer service standards. Managed cash register credit card, cash and return transactions ensuring register balanced.

Education: Pasadena City College, Pasatota, FL Human Resources Certificate Systems Experience: Knowledge of Peoplesoft and Oracle Preparation and analysis of reporting data

Community Volunteerism: Pasadena Museum of History, Docent-in-training, Feb 2012-Present, and Alhambra Historical Society, Feb 2012Present

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John Applicant
1 23 Main Street Albany, NY 12345 (111) (111 -1111) John.Applicant@email.com

Experience
Customer Services Specialist Brand Buys, Saratoga Springs, NY May 2010 - Present Assist customers with returns, purchasing store protection plans and service packages. Scheduling in-home services via online interface. Answer telephone inquiries from customers and stores regarding the status of units and other service issues. Assist with new employee training including store policies, services, financing options and register operations. Customer Service Assistant Saratoga Springs City Hall, Saratoga Springs, NY September2007 May 2010 Assist clientele as they enter office and via phone. Perform filing, data management, drafting and editing short office memos. Assist with all other office administrative duties. Office Assistant Skidmire College, Saratoga Springs, NY September 2006 May 2010 Inputting data, office errands, internship and alumni updates. Scheduling appointments and assisting students register and find information.

Education
Hunter College May 2006 Bachelor of Arts in English, department honors

Skills

Experience with maintaining office budget Ability to work with several operating systems, including Windows, Mac OSX and Linux