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State of Illinois Illinois Commerce Commission: Out of Service More Than 24 Hours
State of Illinois Illinois Commerce Commission: Out of Service More Than 24 Hours
State of Illinois Illinois Commerce Commission: Out of Service More Than 24 Hours
AT&T Corp. for Filing Period 1/1/2013 to 3/31/2013 Tracking Number 5216 Performance Data - Code Part 730
January A. Operator Answering Time - Toll and Assistance Section 730.510(a)(1) B. Operator Answer Time - Information Section 730.510(a)(1) C. Repair Office Answer Time Section 730.510(b)(1) D. Business or Customer Service Answer Time Section 730.510(b)(1) E. Percent of Service Installations Section 730.540(a) F. Percent of Out of Service Lines Repaired in < 24 hours Section 730.535(a) G. Trouble Reports per 100 Access Lines Section 730545(a) H. Percent Repeat Trouble Reports Section 730.545(c) I. Percent of Installation Trouble Reports Section 730.545(f) J. Missed Repair Appointments Section 730.545(h) K. Missed Installation Appointments Section 730.540(d) 1.60 5.67 93.00 * 112.36 * 100.00 % 100.00 % 0.07 1.75 % 0.00 % 1 0 February 2.40 6.76 35.00 97.54 * 100.00 % 97.44 % 0.06 5.77 % 0.00 % 0 0 March 2.50 5.59 53.00 73.67 * 100.00 % 100.00 % 0.07 1.89 % 0.00 % 1 0 Quarterly Average 2.17 6.01 60.33 * 94.52 * 100.00 % 99.15 % 0.07 3.14 % 0.00 % 1 0
Additional Information
Disclaimer: C rslts met for qtr on avg. D represents ntl/multi-state rslts. D Rslts due to increased call vol (& rslts on an improving trend). F Rslts per PA 096-0927. Rslts for Item I not available.
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