Knowledge Management System: Knowledge Management System Naveen Taalanki in.linkedin.

com/in/ naveentaalanki 21st April,2009 KM strategy in organizations: KM strategy in organizations KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance - Robert S. Seiner Knowledge Management: Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose. PowerPoint Presentation: Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation . - David Skyrme Definition: Definition Knowledge management can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and its clients . sources of Knowledge : sources of Knowledge Internal information resources: People Oral communication Correspondence Mail, memoranda Data Records Files on activities, Operations, Personnel, etc. Graphic materials Maps, Charts, Diagrams, etc. External information resources: People outside the organization Internal information resources of other organization Published information books, journals, reports, etc Mass media News Electronic databases and data banks Three Pillars of Knowledge Management: Three Pillars of Knowledge Management Technology Process People Process of KM: Process of KM The KM process covers information both internal & external), experience of employees, & details of the systems & procedures It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity. Objectives of Knowledge Management: Objectives of Knowledge Management Create knowledge repositories. Improve knowledge access. Enhance the knowledge environment. Manage knowledge as an asset. Phases of KM: Phases of KM Knowledge Identification Knowledge Elicitation Knowledge Classification Knowledge Storing The Knowledge Management Cycle: The Knowledge Management Cycle The Knowledge Management Cycle: The Knowledge Management Cycle Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge Roots of Knowledge Management: Roots of Knowledge Management PowerPoint Presentation: Knowledge Management: The Industry and Status

Anderson Consulting (Accenture): Anderson Consulting (Accenture) (1) Acquire (2) Create (3) Synthesize (4) Share (5) Use to Achieve Organizational Goals (6) Environment Conducive to Knowledge Sharing Ernst & Young: Ernst & Young (1) Knowledge Generation (2) Knowledge Representation (3) Knowledge Codification (4) Knowledge Application Reason for Adopting KM: Reason for Adopting KM Business Uses Of KM Initiative : Business Uses Of KM Initiative Leader Of KM Initiative : Leader Of KM Initiative Implementation Challenges: Implementation Challenges Contd..: Contd.. Types of Software Purchased : Types of Software Purchased Contd..: Contd.. Spending On IT Services For KM : Spending On IT Services For KM 27% Implementation 27.8% Consulting Planning 15.3% Training 13.7% Maintenance 15.3% Operations, outsourcing Software Budget Allotments : Software Budget Allotments Contd..: Contd.. Knowledge Management Systems: Knowledge Management Systems KMSs are computer-based information systems that: can help an enterprise acquire, manage, retain, analyze, and retrieve mission-critical information; and help turn enterprise information into well-organized, abstract, and actionable knowledge; and can help an enterprise identify and inter-connect experts, managers, and knowledge workers; and help extract, retain, and disseminate their knowledge in an organization . THE DRIVERS: THE DRIVERS Technology Drivers. Process Drivers Personnel-Specific Drivers Knowledge-Related Drivers Financial Drivers Types Of Knowledge: Types Of Knowledge Explicit knowledge : It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc. Tacit knowledge : It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others. KM in learning Organizations:

KM in learning Organizations Implementing KM Solutions: Implementing KM Solutions KM Performance : KM Performance Skills Assessment Community Activities Value Individuals Teams/ Projects Business Results Output Personal Knowledge Data/ Documents Relationships Business Metrics Interviews Social Network Analysis Data & Observation Repository / Surveys CHALLENGES IN BUILDING KM SYSTEMS: CHALLENGES IN BUILDING KM SYSTEMS Culture getting people to share knowledge Knowledge evaluation assessing the worth of knowledge across the firm Knowledge processing documenting how decisions are reached Knowledge implementation organizing knowledge and integrating it with the processing strategy for final deployment Major issues in KM: Major issues in KM Social Networking Analysis Security Version control Information Overload Communities of Practice Psychological aspects KM practices Culture etc. Three issues of KM : Three issues of KM Information Overload Security Culture Information Overload: Information Overload Information value chain from handling information and data to converting pre -processed information into knowledge and action Examining the generic relationship between information and the actual or potential user of that information Directly related to the development of technologies for collecting, organizing and distributing information and interpersonal communication Factors: Factors Volume Comprehension Integration Location Access Relevance Verification Examples: Examples Document management Work flow Intranet & Internet Database integration Group ware and collaboration tools Project management Communication tracking Knowledge creation and representation tools Recommendations: Recommendations Skills-based approaches Technologies Corporate Information Policy Portals & Intranet Search engines and directories Knowledge Management Products Security: Security Access control Trust management and Negotiation securing a knowledge management system Validity of the data Right information-Right person-right time Recommendations: Recommendations Secure Tools for knowledge sharing Security policy based framework Role Based access control Secure knowledge management architecture Trust rules for collaboration Cultural Issues: Cultural Issues Different Levels of the Socio-Cultural Context Globalization vs. Localization Conflict of motives Individual and social barriers Benefits: Benefits Produce and conserve New Value - such as Intellectual Property Assets Generate new Wealth and increasing returns Increase Revenue Open New Markets Enable Sustainable, Organic Growth Improve DecisionMaking Mitigate Risk Develop and implement New Business Models Build More Profound relationships and ongoing Mind-Share with Customers - penetrate the mind of the customer Lift Productivity and Efficiency Speed Innovation

Contd: Contd Unleash new Ideas and Creativity Help create a more Adaptive , responsive, dynamic, flexible, organization Facilitate the evolution of a more Intelligent Enterprise and produce smart engaging products Use knowledge To Build Virtual Networked Businesses Better prepare for and anticipate The Future Improve and accelerate Learning Gather superior Business and Competitive Intelligence Enhance Team Collaboration & Coordination Maximize the organization's use of available collective wisdom, experience, and the Brain-Power of human capital assets Improve the Flow of knowledge Improve the Service and Support of Customers Contd: Contd Shift employees from balance-sheet expense items to Knowledge Investors in the enterprise Improve the ability of the organization to Manage Change Attract, and retain motivated, loyal, and committed Talent Introduce a more relevant measurement "Dashboard" and instrument panel, with knowledge-based metrics versus mere industrial age measures Be better positioned for Knowledge Workers to cope with increasing Infoglut and Information-Overload Turn Process Know-How into a valuable Corporate asset - Knowledge Conversion Help the enterprise to grow more Network Connections , more knowledge nodes ( the value of a network is related to the extent of the nodes in it ) Lower Operating Costs by substituting information and knowledge stores for inventory Avoid Waste and Duplication by encouraging Knowledge Reuse PowerPoint Presentation: KM Portals Of Some Companies NASA: NASA Infosys: Infosys Perot: Perot Thank you you can reach me for this ppt in.linkedin.com/in/naveentaalanki : Thank you you can reach me for this ppt in.linkedin.com/in/naveentaalanki