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Mobile ATM WP To-Launch
Mobile ATM WP To-Launch
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Banking method
Have you used online banking in the past 12 months? Have you used telephone banking in the past 12 months? Have you used mobile banking in the past 12 months? Have you made a mobile payment in the past 12 months?
2011 2012
68% 33% 21% 11% 74% 34% 29% 15%
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
Ultimately banks are looking to combine channels to make it easier for the customers
David Albertazzi, senior analyst with the Boston-based Aite Group.
Ultimately banks are looking to combine channels to make it easier for the customers, Albertazzi said. But those in the independent ATM deployer space may face a tougher road in a mobile-dominant future. With IAD ATMs, the transactions that can be performed are more narrow; they dont have the bells and whistles like the banks do to offer customers, Albertazzi said. The challenges for IADs will be greater. They need to come up with better ways to integrate mobile within their offerings. The explosion of mobile device usage and the burgeoning mobile payments scene may leave some wondering if theres a need for a simple cash-dispensing device when more transactions are shifting to the digital form. For financial institutions, shifting delivery of some services to mobile devices could cut operational costs, according to Alan Goode, an analyst with Basingstoke, England-based Juniper Research. In a report Mobile The ATM in your pocket, Goode wrote, Data from the U.S. is already pointing to the fact that there is a slow down in the physical ATM market and it wont be changed by the deployment of intelligent mobile ATM solutions that allow mobile users to get statements, make payments and even top-up mobile prepaid via their mobile phones. For IADs, its easier to take a wait-and-see approach to new technology. Its not enough to simply have the latest cool thing. Once theres a way you can make money by turning a mobile application or a mobile transaction into a revenue stream, theyre all for it, said James Phillips, vice president of sales and marketing for Triton Inc., a Long Beach, Miss.-based ATM manufacturer. Although it might seem obvious that the growth of mobile payments would result in a drop in cash usage, the opposite is true, according to Tom Harper, president of the ATM Industry Association and publisher of ATMmarketplace.com and MobilePaymentsToday.com. In our research weve found that cash use is actually growing in the United States and around the world, Harper said. And its not just growing, but growing at an increasing rate. Just a few years ago it was increasing at 3 to 4 percent. Last year it increased 6 percent. And with mobile payments exploding, its almost counterintuitive. In fact, the Consumer Payments Research Centers Survey of Consumer Payment Choice shows that cash is still the most familiar and frequently
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
used payment type. Although cash transaction amounts have gotten smaller over time, the frequency of cash usage and the average amount of cash in use are rising in the U.S. population overall. Research from the Federal Reserve Bank found that cash makes up nearly 29 percent of consumer transactions. Overall, U.S. consumers use $1.2 trillion in cash each year. This mini-guide, distributed without cost by ATMmarketplace.com and MobilePaymentsToday.com, media properties of Networld Media Group, outlines five ways that the ATM industry can respond to mobile technology.
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
The goal is the same to provide a cardless, simple-to-use way to get cash at the ATM.
Wincor Nixdorf has developed its own mobile application, which allows a bank customer to prestage a cash withdrawal on a smartphone. The app also uses a QR code as a token to confirm the transaction. Also, the app can show the way to the nearest ATM that supports the mobile cash app. In contrast to NCRs solution, Wincor Nixdorfs app displays the QR code on the smartphone, and the ATM must be equipped to read the code. A transaction PIN can be entered as an additional security feature. The QR code can be stored in the Passbook app in an Apple iOS device, or in Wincor Nixdorfs PC/E Mobile Cash app. Also, Android devices can support near-field communication interaction instead of the QR code. The app replaces the function of the ATM keyboard, which could allow for faster service at ATMs with long queues. At an airport or amusement park, a user could prepare the transaction while waiting in line and then complete the withdrawal simply by scanning the QR code. Diebold has debuted its solution for cardless withdrawals. The preregistered user integrates the mobile device by scanning a QR code on the ATM screen. This step connects the ATM with the mobile device and authenticates the user via the QR code without the use of an ATM card. When the devices sync, a transaction screen appears on the mobile device, where the customer selects the withdrawal amount. The ATM then sends a one-time numerical code to the customers device, which the customer enters on the ATM screen to authenticate the transaction and receive cash. The cardless transactions reduce consumer security risks related to lost or stolen cards, as well as the opportunity for skimming. Privacy is enhanced when users input transaction details on the smartphone screen rather than
Mobile transaction
Using your mobile phone, have you done any of the following in the past 12 months?
Checked an account balance or recent transactions Transferred money between two accounts Downloaded your bank's mobile banking app Received a text message alert from your bank Made a bill payment using banking website or app Located the closest in-network ATM for your bank Deposited a check using mobile phone camera
2011 2012
90% 42% 48% 33% 26% 21% 11% 87% 53% 49% 29% 27% 24% 21%
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
Thinking further ahead, this kind of contactless technology at both ATMs and point-of-sale terminals may mean the end of plastic cards in a decade or two
Mike Lee, CEO of ATMIA, BankNews.com
the ATM screen. In addition, the one-time authentication code expires immediately after completion of a transaction. Banks are getting in on the action directly. Royal Bank of Scotland has rolled out a mobile device app that allows customers to withdraw money at its ATMs without a card. To request cash, the user opens the password-protected app and taps the screen to reveal a six-digit, single-use password to be entered at the ATM. The code is valid for a limited period of time at any one of 8,000 RBS-, NatWest- or Tesco-branded ATMs in the U.K. At the moment, the customer service benefits for FIs seem obvious, but the question remains whether IADs will adopt the prestaging technology anytime soon. We dont see the IADs coming to the manufacturers asking us to support this because theres not a big revenue stream in it for them, Tritons Phillips said.
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
The unbanked have options for many financial services without the need for a bank, but they may still need ATMs.
The upgraded ATMs will allow SunTrust customers to use smartphones as an authentication device. Mobile authentication, in which people wave a mobile phone near the NFC-enabled ATM to identify themselves, has proven a popular method to access ATMs in Asia. SunTrust managers said they will retrofit existing ATMs to accept mobile authentication as an option.
Unbanked/underbanked
U.S. consumers Have access to a mobile phone? If yes, is mobile phone a smartphone?
Unbanked Underbanked
9.50% 59% 50% 9.90% 90% 56%
Source: U.S. Federal Reserve
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
For instance, a family could load a balance at the ATM on prepaid cards for their children, who can then withdraw smaller amounts of cash as the need arises or use the prepaid card for POS payments. If the prepaid card provider offered the service, they could then use mobile devices to interact with ATMs the same way a bank customer would. As a reflection of the still-evolving nature of the ATM/mobile convergence, Houston, Texas-based PreCash is testing FlipMoney, a digital wallet app linked to a prepaid debit card designed for people without bank accounts. The app allows users to deposit checks and pay bills on the mobile device and use the prepaid debit card to interact with ATMs and POS terminals.
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
A customer can set up a prestaged transaction that authorizes access to cash to a third party. The recipient receives a onetime code he can use at an ATM or branch to receive money.
Technology is making direct personal payments easier. Diebold has demoed a process for person-to-person payments using mobile and ATM interactivity. A customer can set up a prestaged transaction that authorizes access to cash to a third party. The customer inputs the payment amount and recipients contact information, which can be selected directly from his or her contact list. The recipient then receives a one-time code he can use at an ATM or branch to receive money. This functionality could bridge the last gap for electronic payments, the need for cash for small transactions between regular people. Paying a baby sitter, buying Girl Scout cookies, or sending cash to a child who decided to go to the movies could become much easier with the third-party transaction via the ATM. In April 2012 Burlingame, Calif.-based Nexxo Financial Corporation demoed its K3000 Bank-in-a-Box, an ATM hybrid that allows consumers to cash checks, buy money orders, load prepaid cards, pay bills, send money, top up phone minutes and withdraw cash all at one machine and all without a bank account. Nexxo offers users a Mobile MoneyStation app to access their accounts. A user can deposit a check using the check reader on the machine and then access the money via the mobile app to pay bills or transfer money.
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
to do a transaction and this machine doesnt support it, they start to lose faith in being able to do that transaction at an ATM. Standard Bank in South Africa launched a Pay Your Way service for person-to-person mobile payments. This solution is almost as flexible as cash from an ATM because it does not require preloading the payee into the system. A payment can be handled in an impromptu fashion, like withdrawing cash from an ATM. In the U.S., many true peer-to-peer payments are still handled with cash, such as splitting a check in a restaurant or buying castoffs at a garage sale. The truly impromptu payment may be the last great frontier for cash, until the mobile payments infrastructure supports widely accepted secure payments standards. The ability to simply pay a person without having all their bank information and just an email account is going to be one of the solutions that affect the use of cash the greatest, Albertazzi said. One question in the market is how strongly will U.S. consumers use advanced ATMs. Will customers use ATMs to download music or ring tones, or charge their mobile devices? And what would that mean for the core cash-withdrawal function of the standard retail ATM? People expect ATMs to dispense cash, and you dont want to do other things at a machine that will inhibit somebody from getting cash, certainly in the IAD world where they make money off every transaction, Phillips said. ATM manufacturers, especially in the retail space, are reluctant to get too far ahead of the marketplace. Theyd rather let the FIs invest in creating the technology and consumer demand first, and then adapt ATMs to serve the customer base. Nobody wants to spend money on research and development and have to scrap it and start over, Phillips said. In the future, the ATM could become the hub linking the bank and the branch to the consumer, using existing payment rails. The gamut of devices, from smartphones and tablets to desktop terminals to automated standalone kiosks, could use the ATM to deliver cash and other transactions. The distinction between an in-person and online consumer is blurring, so the bank of the future will be a multichannel, multifunction and multidevice environment, with self-service channels simply a part of the entire range of transaction types.
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
Whats hot in mobile right now (and whats coming) How to prepare for and protect from cyber threats How banks are integrating their atm & mobile channels Major regulatory issues coming our way Whats a bank to do with the cashless society?
2013 Networld Media Group | Sponsored by atm & mobile executive summit: 2013
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