Shusheel Kuamar Tiwari

ADDRESS:H. No. Plot no 231, Flat No. 17, Sec-18, Gurgaon201001 susheeltiwari15@gmail.com Contact:8287953595

PROFILE SNAPSHOT

Results driven professional, endeavoring to be an asset to a dynamic organization across any industry in India and overseas. Effective communicator with strong interpersonal abilities. Computer cognizant with excellent professional knowledge of MS Office.

WORK EXPERIENCE

Organization

Aegis BPO Pvt. Ltd. Aegis is a global business services provider in the area of experience management. We provide a suite of solutions for our clients, from strategy and design to implementation and execution, that help global brands deliver memorable end-customer experiences.

Duration
Job Profile

26th July 2012 Onwards Customer Care Executive Acquire and update knowledge on procedures related to relevant processes. Process work as requested by line management/customer Ensure that work is completed in accordance with established procedures and standards Identify and escalate potential customers. Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.

Organization

Spanco BPO Pvt. Ltd. Spanco is in the business of creating Technology Infrastructure to help drive governance efficiency across key sectors. Spanco is SEI CMM Level 3 and ISO 9001-2008 certified.

Duration
Job Profile

17th Jan 2011 to 11th June, 2012

Customer Care Executive Acquire and update knowledge on procedures related to relevant processes Process work as requested by line management/customer Ensure that work is completed in accordance with established procedures and standards Identify and escalate potential customers. Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.

ACADEMICS
Course BA 10+2 University/Institution University of Allahabad, Allahabad UP Board, Allahabad Year 2008 2003 Percentage 45% 57%

10th

UP Board, Allahabad

2001

52%

TECHNICAL KNOWLEDGE
Operating Systems Packages : Windows /XP/Vista/07, LINUX/Uni/Red Hat/ 4.1/5.4. : CISCO, MS Excel, Powerpoint, Java, .net, HTML 4.0

LEADERSHIP QUALITY
Conducted various events in college . Managed Athletic competitions held in my college. Vibrant Cricket Team Captain for inter college championship.

PERSONAL OVERVIEW
Highly motivated & self Driven Excellent Coordination Skills Effective Communication Skill Willingness to learn Strong team player Decision making abilities & strong believer in work

PERSONAL DETAILS
Name Fathers Name Date of Birth Sex Martial Status Language Known Nationality : : : : : : : Susheel Kumar Tiwari Govind narayan Tiwari 26th Jan 1987 Male Single English, Hindi Indian

DECLARATION
I guarantee you that my managerial, Technical skill & Experience will be distinctive competency resources to your organization. Thanking you in anticipation. Place: _______________ Date: ______________

______________________
Susheel Kumar Tiwari