` TARUN BAGAI

JA45 B lig flat hari nagar maya puri New delhi 110064 Phone: 9968119189, 9211540194

E-mail:

bagaitarun09@gmail.com
COMPETENT CUSTOMER SERVICES PROFESSIONAL

CAREER OBJECTIVE: Seeking challenging assignments in Customer services provider to commensurate my

analytical and technical skills with a dynamic and leading organization

Dynamic and competent Graduate & experience. In(Customer service delivery/Marketing) with 5+ years of experience combining creative talent with high caliber in customer satisfaction. Looking for the betterment in career in telecom, co-operate sector, Banking Sector, Admin and hike of salary.

PROFILE AND STRENGTHS

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS o

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Key Responsibilities
Issue resolution forwarded by channel through mail, and on call and escalates through backend. Ensuring proper resolution is given to the customer through Clusters. To ensure that the Channel Customer Care Executives have the requisite competencies and skills to minimize the complainant's stress levels. Co-ordination with Cluster and Circle team for smooth working. Successfully distribute the workload among the team members based upon the efficiency & level of commitment. Ensuring continuous improvement in the team performance by ensuring better bonding within the team members. Closure SR creation and all activities done through CRM tools. Managed maintaining all data management. Maintaining billing department. Monitoring also field staff or channel partners.

Key Responsible Areas

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Customer care & Retention in Backend/Front office. Worked as Team Leader. Retention Executive. Front Desk Executive. Quality & Control Executive.

Other Professional Experience

Worked with Matrix debt recovery services as Team leader Jan 2007May 2009 . Worked with DD MOTORS AS TEAM LEADER from Jun 2009 to Sep 2013.

ACADEMIC AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts (Graduation), 2005 Delhi University Secondary School (Matriculation), 2000

Central Board of Secondary Education, Senior Secondary School (Intermediate), 2002 National Inst. Of Open School , COMPUTER SKILLS Sound knowledge of MS-Office (MS-Excel, MS-PowerPoint) Operating System Win98, Win2000, WinXP, Clarify, And Many Portals others

PERSONNEL DETAIL
NAME FATHER NAME DATE OF BIRTH MARITIAL STATUS PERMANENT ADDRESS : : : : : Mr Tarun bagai Sh. Satish bagai 14TH aug 1983 Married Ja 45 b lig flat hari nagar maya puri New delhi 110064

Date: 08- OCT-2013 Place: New Delhi

( Tarun bagai)