IT Advisory Services

Indian e-Government perspective

Guru Guru Malladi Malladi Ernst Ernst & & Young Young

Presented Presented at: at: Conflux Conflux 2005 2005 (www.conflux.csdms.in) (www.conflux.csdms.in)

10/27/2005

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Introduction At the beginning of the 21st century

we stand before a

DISCONTINUITY of unprecedented magnitude

The rate of change appears to be accelerating. How can leaders and policy makers design and enable our institutions to be more robust, sustainable, beneficial and transparent for all their stakeholders?

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Objective of eGovernance

ECONOMIC DEVELOPMENT

Information Sharing Investments in Technology FDI Employment

QUALITY OF LIFE

Education Healthcare Rural Development

GOOD GOVERNANCE

Transparency Information Reduced Costs Increased Efficiency

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The 1st wave of eGovernance

Stages of E-Government

Re-design Level of Sophistication Level of Difficulty

2003-2005

Transact

Interact Publish
1999-2001 2001-2003

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The 2nd wave of eGovernance

Rapid development of Government portals Concern over value for money

Information only websites

Peak of Inflated Expectations 2005

Treating citizens as customers

Innovation Not Automation

Better Processes

Raising Expectations 2003

Reality Bites 2007

FIRST WAVE SECOND WAVE

Enlightenment and Progress

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Key Elements for Success

Vision
ICT Framework Private 6Cs Partnership
IMPLEMENTATION TECHNOLOGY RESOURCES
Content Government Communication Proactive Networks Application Architectures Entrepreneurship Competency Data Flows/Work Flows Commitment Connectivity Convergence Information Citizen Interface Security Framework IT Skills Cyber Laws Capital

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Future of e-Governance
Health Education PDS Transport Home Dept Agriculture Revenue

Citizen Interface

Citizen Spatial Identity

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e-Governance - Enablers
Programme Management
Organisational Development
Motivating Change Creating A Vision Developing Political Support Managing the Transition Sustaining Momentum

Step 6 Maturity

If you cant measure it It isn't good enough

Step 5 e-Democracy Step 4 Full Integration

Step 3 Process Redesign Step 2 Transactional Step 1 Informational

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QUESTIONS

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Technology in e-Governance

Technology in eGovernance
Key Elements for Success - Technology

Thank You
Guru.Malladi@in.eyi.com
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