Mobile

Release Notes v1.1.0

RELEASE NOTES
5 December 2012

This documentation is the confidential and proprietary intellectual property of the Sabre Airline Solution business. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited. Sabre Airline Solutions, the Sabre Airline Solutions logo, Sabre, and SabreSonic are trademarks and/or service marks of an affiliate of Sabre Holdings Corp. All other trademarks, service marks and trade names are the property of their respective owners. 2009, 2010 Sabre Inc. All rights reserved. 03_2010

Table of Contents
1. Introduction........................................................................................................................ 1
1.1. 1.2. Overview................................................................................................................................. 1 Release Information ............................................................................................................... 1

2.

Introduction........................................................................................................................ 2
2.1. 2.2. Introduction ............................................................................................................................. 2 About The Application ............................................................................................................ 2

3. 4.

Mobile Home Screen .......................................................................................................... 3

3.1. Home Screen ......................................................................................................................... 3

Book My Flight .................................................................................................................. 4

4.1. 4.2. 4.3. 4.4. 4.5. 4.6. 4.7. 4.8. Book My Flight - Search Request Screen .............................................................................. 4 Book My Flight - Flight Calendar ............................................................................................ 5 Book My Flight - Departure Flight and Price Selection Screens ............................................ 6 Book My Flight - Return Flight and Price Selection Screen ................................................... 7 Book My Flight - Review Flight Screen .................................................................................. 8 Book My Flight - Passenger Information Screen ................................................................... 9 Book My Flight - Payment Screen ........................................................................................ 10 Book My Flight - Confirmation Screen ................................................................................. 11 Manage My Flights Reservation Retrieval Screen ............................................................ 12 Manage My Flights Itinerary Screen ................................................................................. 13 Manage My Flights Change Flights Screens .................................................................... 14 Manage My Flights Select Flights and Price Selection Screens ....................................... 15 Manage My Flights Review Itinerary Screen .................................................................... 16 Manage My Flights Payment Screen ................................................................................ 17 Manage My Flights Confirmation Screen .......................................................................... 18 Flight Status Search and Flight Result Screens ............................................................... 19 Flight Status - Search Options ............................................................................................. 20 Flight Status - Details Screen ............................................................................................... 21

5.

Manage My Flights .......................................................................................................... 12

5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5.7.

6.

Flight Status ..................................................................................................................... 19

6.1. 6.2. 6.3.

7.

Contact Information ........................................................................................................ 22

7.1. Contact ................................................................................................................................. 22

Project Name Description, Date

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1. Introduction
1.1.Overview
This document contains information about the features that were implemented for the Mobile solution as part of Release 1.

1.2.Release Information
Release Type
Release Version V1.1.0 Release Date May 31, 2012

Release Identification
Type of Release X Major Release Upgrade Release Scheduled Maintenance Release Patch Release

Mobile Release 1.1.0 Release Notes

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2. Introduction
2.1.Introduction
The mobile solution is an HTML5-based application that is compatible with WebKit enabled mobile devices, such as iPhone, Android, and Blackberry. The application enables the ability for passengers to book and manage travel on their mobile device though a simple and intuitive process flow. Through the mobile home screen, passengers are provided the ability to: Shop for new travel reservations Book for new travel reservations Access existing travel reservations made through the mobile system Modify existing travel reservations exchanging for another itinerary Cancelation of an existing itinerary View flight status based on schedule look up for flights departing today or tomorrow View flight status based on flight number look up for flights departing yesterday, today, or tomorrow

2.2.About The Application

The mobile solution is a white-label solution built in a manner that allows airlines to configure and brand the application so that it has the look and feel of their existing website and other brand assets. The screen shots used in this document are representative of a specific configuration. Most of the screens allow some level of configuration, however, and most all labels are text keys that allow the airline to determine what information is displayed to the user. Please refer to the Mobile Style Guide for additional information on configuring and branding the mobile application.

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3. Mobile Home Screen

3.1. Home Screen
The Mobile experience begins from the Home screen where customers have the ability to navigate to different Modules. From the home screen, navigation can be directed down three (3) different paths: 1. Book My Flight Customer can shop and book selected flights. 2. Manage My Flights Customer is able to review existing reservations with the options to change or cancel the reservation. 3. Check Flight Status Customer is able to check the status of flights to verify if flight is on time, delayed, or canceled, as well as find gate, terminal, and baggage claim information.

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4. Book My Flight
4.1. Book My Flight - Search Request Screen
The Flight Search screen offers the option to search for round trip or one-way flights. The customer enters the required From and To city or airports (selected from a scroll wheel of alphabetized locations), along with departure and return dates, and passenger counts. Up to nine (9) passengers are supported on a single itinerary, as configured by the airline. Submitting the Search Flights button navigates to the Flight List screen.

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4.2. Book My Flight - Flight Calendar

The calendar screens are activated by choosing the date fields on the home screen. Users interact directly with the calendar by tapping on the date of choice. To navigate to future dates select the right or left arrows next to the month names to move ahead or back in time. Select the date for departure flight followed by the Select Return Date button. This will navigate to the return date calendar. Selecting a return date followed by Done button will return the user to the Flight Search screen.

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4.3. Book My Flight - Departure Flight and Price Selection Screens

Departure flight and price selection screens. Both Low Fare search and Branded Fares are supported. The process below demonstrates the Branded Fares search path. When the user selects to Search Flights, they are presented with a list of available flights matching their search criteria. An optional sorting feature is available to allow the flights to be sorted by price or time. The flight detail information and format of the data is configurable by the airline. In the case of Branded Fares, the lowest fare available for each flight is displayed to the user. Selecting a departure flight option will navigate to the Price Selection screen showing the available Branded Fare within the flight selection. An expanded section (in this example, named Amenities) allows the user to see what is included in each of the brands. The brand information is provided by the airline in HTML or image format. If a round trip itinerary was requested, navigation will direct to the Return Flight and Price List screens. If a one-way was requested, navigation will direct to the Review Flight screen.

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4.4. Book My Flight - Return Flight and Price Selection Screen

If the user is selecting a return flight, they will repeat the flight selection process they did for the outbound flight: The user is again presented with a list of available flights matching their search criteria. An optional sorting feature is available to allow the flights to be sorted by price or time. The flight detail information and format of the data is configurable by the airline. In the case of Branded Fares, the lowest fare available for each flight is displayed to the user. Selecting a return flight option will navigate to the Price Selection screen showing the available Branded Fare within the flight selection. An expanded section (in this example, named Amenities) allows the user to see what is included in each of the brands. The brand information is provided by the airline in HTML or image format. By selecting price, the user is directed to the Review Flight screen.

Mobile Release 1.1.0 Release Notes

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4.5. Book My Flight - Review Flight Screen

The Review Flight screen displays the selected itinerary, pricing and optional login fields. The information provided in the itinerary details and format of the data is configurable by the airline. The Price summary displays the itinerary Fare and Taxes. The detail of each of these prices is available in the expandable view section which is accessed by tapping on the plus (+) symbol. The application is integrated with Customer Insight, so airlines can opt to include the ability for the user to log in to their existing account. Doing so will allow the application to pre-populate any applicable information from the profile into the subsequent screens on the mobile app. If the user does not log into their account (or the option is not provided by the airline), they will continue the booking process by choosing Continue As Guest.

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4.6. Book My Flight - Passenger Information Screen

The Passenger screen collects the information about the traveler that is required to complete the booking. The fields displayed on this screen are configured as required by the airline. Available fields are: Title First Name Middle Name (or Middle Initial) Last Name Date of Birth Gender Mobile Phone Number Email Address Frequent Flyer Number Redress Number The airline may choose to display just their own frequent flyer program or those of their partner programs as well that can be selected from a menu. Only one frequent flyer number per passenger may be added to the itinerary. By selecting Continue, the user is taken to the Payments screen.

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4.7. Book My Flight - Payment Screen

The Payment screen collects the payment information from the user. The payment types in the SabreSonic Payment Solution standard payment suite are supported forms of payment: Visa MasterCard American Express Diners Club JCB UATP Section of a specific form of payment will display the input fields associated with and required for that payment type. All fields on this screen are required to complete the booking. The Fare Rules of the fare selected are viewable by selecting the expandable plus (+) symbol. This displays the detailed information about the selected fare. The user must select that they have read and understand the fare rules before the Purchase button is activated to complete the booking.

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4.8. Book My Flight - Confirmation Screen

The Confirmation screen is displayed with the successful completion of the mobile booking. The PNR can be displayed to the customer, along with the last four (4) digits of the credit card used for payment. All other text and information on this screen is configurable by the airline. The details of the booking can be found in the expandable View Itinerary section. Additionally, the user receives a confirmation of the booking via email from the airlines chosen solution for document delivery, such as Sabre Virtually There. Navigation button will return the user to the Home screen.

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5. Manage My Flights
5.1. Manage My Flights Reservation Retrieval Screen
The Manage My Flights module allows users to retrieve an existing reservation, either for reference purposes or for the purpose of change or cancel of the trip. The application is integrated with Customer Insight, so airlines can opt to include the ability for the user to log in to their existing account to find their reservation. Users without an account can retrieve their reservation by providing the Last Name of the traveler and the reservation PNR.

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5.2. Manage My Flights Itinerary Screen

The Itinerary screen provides the detail of the booking for reference purposes or for the purpose of change or cancel of the trip. The flight information detail and format of the data displayed on this screen is configurable by the airline. The solution allows users to exchange or refund airline tickets via CAT31 and CAT33 fare filing and web service activation. AER web services must be activated in Host for the airline to use these capabilities. The Price summary displays the itinerary Fare and Taxes. The detail of each of these prices is available in the expandable view section which is accessed by tapping on the plus (+) symbol. Selecting Change Flights will direct the user to the exchange path which allows change of the departure, return, or both departure/returns flights to be changed based on airline rules. Cancel Trip allows the user to cancel the entire reservation.

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5.3. Manage My Flights Change Flights Screens

The Change Flights screen allows the user to select the segments of the itinerary they would like to change. Any change made to the itinerary is effective for all passengers on the itinerary, i.e., changes cannot be made for one passenger and not another.

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5.4. Manage My Flights Select Flights and Price Selection Screens

For the segments the user chooses to the change, they are directed back through the shopping path used in the booking flow. Both Low Fare search and Branded Fares are supported, as defined by the airline. The process below demonstrates the Branded Fares search path. When the user selects to search for new flights, they are presented with a list of available flights matching their search criteria. An optional sorting feature is available to allow the flights to be sorted by price or time. The flight detail information and format of the data is configurable by the airline. In the case of Branded Fares, the lowest fare available for each flight is displayed to the user. Selecting a flight option will navigate to the Price Selection screen showing the available Branded Fare within the flight selection. An expanded section (in this example, named Amenities) allows the user to see what is included in each of the brands. The brand information is provided by the airline in HTML or image format.

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5.5. Manage My Flights Review Itinerary Screen

The Review Itinerary screen displays both the newly selected itinerary and the itinerary that is being changed so that the user can easily compare the two. The information provided in the itinerary details and format of the data is configurable by the airline. The Price summary displays the itinerary Fare and Taxes. The detail of each of these prices is available in the expandable view section which is accessed by tapping on the plus (+) symbol. If there is a change fee associated with the change of the itinerary, it is also listed here. If there is additional payment due as a result of the change (Add Collect), the user is directed to the Payments screen. If there is a refund, as allowed by the airline, it would be listed here.

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5.6. Manage My Flights Payment Screen

If there is additional payment due as a result of the exchange, the user will enter their payment information on the Payment Screen. The payment types in the SabreSonic Payment Solution standard payment suite are supported forms of payment: Visa MasterCard American Express Diners Club JCB UATP Section of a specific form of payment will display the input fields associated with and required for that payment type. All fields on this screen are required to complete the booking. The Fare Rules of the new fare selected are viewable by selecting the expandable plus (+) symbol. This displays the detailed information about the selected fare. The user must select that they have read and understand the fare rules before the Purchase button is activated to complete the exchange.

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5.7. Manage My Flights Confirmation Screen

The Confirmation screen is displayed with the successful completion of the mobile exchange. The PNR can be displayed to the customer, along with the last four (4) digits of the credit card used for payment. All other text and information on this screen is configurable by the airline. The details of the new booking can be found in the expandable View Itinerary section. Additionally, the user receives a confirmation of the booking via email from the airlines chosen solution for document delivery, such as Sabre Virtually There. Navigation button will return the user to the Home screen.

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6. Flight Status
6.1. Flight Status Search and Flight Result Screens
The Flight Status module allows users to view flight status, including flight arrival and departure times, gate, terminal, and baggage claim information for flights departing yesterday, today, or tomorrow. Using the Flight Status module requires airline filing of FLIFO data for flight status. Note: Sabre commands for Cancellations should be performed using the FX command. Customers have the ability to check the status of their flights for departure and arrival times to see if their flight is on-time, delayed, or canceled. The ability to search flight status can be performed by way of two methods. 1. Search by schedule entering a departure and arrival city/airport. 2. Search by entering a specific flight number.

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6.2. Flight Status - Search Options

Searching by Airport: requires a departure airport and an arrival airport. Select the date for Today or Tomorrow, then tap the Search Flights button. Results will show a list of flights you can choose to see Flight Status results. Search by Flight number: requires a specific flight number to be entered. Searching by flight number allows flight statuses to be checked for flights leaving today, tomorrow, or yesterday. Input flight number in Flight field, choose the date, tap Search Flights button to see Flight Status results.

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6.3. Flight Status - Details Screen

Flight Details shows flight information based on Departure and Arrival airports. The details will identify if the flight is on time, delayed, or cancelled. All available information is populated into the information fields. If no information is available, such as baggage claim, the field is left blank.

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7. Contact Information
7.1. Contact
If you need help, contact the Sabre Airline Solutions Support Desk using any of the following methods:

By phone: 1-682-605-5555. By e-mail message: Send to sabre.support@sabre.com By Web: Go to http://customersupport.sabre.com/

The Support Desk is staffed 24 hours a day, 7 days a week and is the initial contact for all service incidents. Upon receipt, appropriate personnel are notified.

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