JUAN DUMMY

(819) 555-1234 E-mail: juan.dummy@gmail.com

To obtain a position analyzing and implementing the latest business technologies (esto es un objetivo profesional a mediano/largo plazo en solo dos renglones)
Professional Experience (unos pocos bullets que le permitan al recruiter ver en que te has destacado profesionalmente)

Demonstrated systematic, innovative and creative problem solving capabilities with respect to the development, testing, implementation and support of different types of computer systems. Detail oriented with a commitment to high standards. Excellent analytical strengths for complex technical analysis, productivity improvement and system design. Excellent troubleshooting skills on desktop and server technologies. Working knowledge of System and Project life cycle methodologies. Strong communicatin, motivation and analytical skills.

Work Experience (en orden coronologico inverso, cada trabajo con unos pococs bulltes que meustren qlas funcioens cumplidas)
June 2005 - Present Somecompany1, Ottawa FuncionA

Provided first-line technical support for PCs printers, terminals, and software problems via telephone, fax, e-mail and person to person. Occasionally traveled to customer sites for troubleshooting or installation of products. Provided internal technical support. Tracked and documented all technical support calls received. Supported of all customers' computer enquiries. Ensured courteous, prompt service to clients with computer problems. Assisted customers with installation and configuration of products. Provided guidance, assistance, coordination & follow-up on client questions & resolves complex problems or malfunctions of systems applications and software.

June, 2004 May, 2005 Empresa1, Buenos Aires (Argentina) FuncionB Provided Second level support for end customer issues during normal business hours and on-call support outside of business hours. Ensured proper documentation was produced to help end user and first level support properly understand and use the system. Created operational SQL procedures and scripts to maintain and manage data. This often included SQL analysis and scripting and various manipulations of data. Troubleshoot customer problems remotely. Took business requirements and translated them into configuration needs, then implemented configurations into client offerings. Liaised with management to develop configuration requirements. etc... hasta el primero...

Professional Development / Education: (los estudios y cursos realizados en orden conologico inverso)
1993 Degree in Something1: Universidad Argentina 1992 Degree in Something2: Universidad Argentina otros...

Personal Interests (que otras cosas me gusta hacer aparte de trabajar?) Disfruto del esqui, el buceo, la navegacin y los autos. Tambin leo revistas especializadas de tecnologa