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http://vino dtbidwaik.blo gs po t.in/2010/06/co nfro ntatio n- m eeting.htm l

Confrontation Meeting
Vino d Bidwaik

What is conf ront at ion me e t ing? (T his co ncept was int ro duced by Richard Beckhard. Ref ht t p://kgs epg.co m/pro ject s /co nf ro nt at io n- meet ing# ) Co nf ro nt at io n meet ing is an act ivit y which allo ws ent ire management gro up, co mpo s ed o f individual f ro m all levels o f t he o rganiz at io n t o t ake a quick reading o n it s o wn healt h and wit hin mat t er o f ho urs t o s et act io n plan f o r impro ving it . T his act ivit y is base d on a) Experience wit h an act io n o rient ed met ho d o f planned change. b) It invo lves t he ent ire in a jo int act io nplanning pro gramme. c) T he meet ing can be co nduct ed s everal t imes wit h o ne mo rning and o ne evening s es s io n invo lving o nly t wo o r mo re ho urs o ut o f us ual wo rking days . Whe re it is e f f e ct ive ? a) Where t here is a genuine co mmit ment t o s o lving t he pro blems o n t he part o f t o p management . b) To p management int ends t o impro ve t he co ndit io ns rapidly. c) T here is adequat e co hes ivenes s in t he t o p management t eam t o ens ure f o llo w- up. Be ne f it s of conf ront at ion me e t ing. a) Direct co mmunicat io n is impro ved b) Mo rale o f emplo yees increas ed. c) Bet t er wo rk cult ure. d) Impro ve int er depart ment human relat io ns hip e) Get s o lut io ns o n day- t o day pro blems . Ele me nt s of conf ront at ion me e t ing a) Climat e s et t ing b) Inf o rmat io n co llect io n c) Inf o rmat io n s haring d) Prio rit y s et t ing & gro uping planning. e) Organiz at io n act io n plan

f ) Immediat e f o llo w- up by t o p t eam g) Pro gres s review. A) Climat e se t t ing It requires o ne ho ur. In t he very beginning, t he t o p execut ive co mmunicat es t o t he ent ire management gro up his o bject ives f o r t he meet ing and his co ncern f o r and int eres t in o pen dis cus s io n and pro blem f acing. B) Inf ormat ion colle ct ion It requires o ne ho ur.

T he ent ire gro up o f emplo yees is divided int o s mall het ero geneo us unit s co ns is t ing o f s even t o eight part icipant s . If t here is t o p management gro up it meet s as a s eparat e unit . No bo s s and s ubo rdinat es are placed t o get her. Each unit co ns is t s o f part icipant s f ro m each f unct io nal area. T he as s ignment s t o t hes e unit s like: 1) Yo urs elves as an individual wit h needs and go als . 2) As a pers o n co ncerned abo ut t o t al o rganiz at io n. 3) What are t he o bs t acles ? a) Demo t ivat o rs b) Po o r po licies & pro cedures c) Unclear go als d) Po o r at t it ude, which exis t s t o day. 4) What dif f erent co ndit io ns if any wo uld make t he o rganiz at io n mo re ef f ect ive and make lif e in t he o rganiz at io n bet t er? Each unit is advis ed t o cho o s e t o repo rt er t o pres ent it s f inding at a general inf o rmat io n s haring t o be co nduct ed an ho ur lat er. C) Inf ormat ion Sharing Each unit 's repres ent at ive writ es his unit 's ent ire res ult s o n a s heet paper, which is dis played at a meet ing hall. Meet ing leader pro vides s o me majo r cat ego ries in which all t he dat a f ro m all t he s heet s can be clas s if ied. E.g. If t here are 100 it ems , t he po s s ibilit y is t hat t hes e can be clas s if ied int o 8- 9 gro ups invo lving heading s uch as co mmunicat io n dif f icult ies , pro blem wit h t o p management et c. T he dat a s heet is duplicat ed f o r t he purpo s e o f circulat io n. D) Priorit y se t t ing and group act ion planning It invo lves o ne ho ur o r mo re. T he ent ire gro up engages it s elf in a 15 min general s es s io n. Wit h t he meet ing leader t he part icipant s go t hro ugh t he raw dat a o n t he duplicat ed s heet s and as s ign a cat ego ry number t o each element o f dat a. Peo ple as s emble in t heir f unct io nal nat ural wo rk unit s in f o r o ne o r mo re ho urs . T hus HR members drawn f ro m all level as s emble in o ne unit , in t echnical ano t her and s o o n. DH pres ides o ver t he unit . Each unit is as s igned t hree s pecif ic t as ks . It is required t o dis cus s t he pro blems and is s ues , which inf luence it s areas o f wo rk, and t o

as cert ain t he prio rit ies and early act io ns t o which t he gro up is willing t o co mmit it s elf . It is required t o ident if y t he is s ues and pro blems t o which t he management t eam s ho uld give maximum prio rit y. It is required t o as cert ain as ho w t o co mmunicat e t he f indings o f t he s es s io n t o t heir s ubo rdinat es .

E) O rganiz at ional Act ion Plan It requires t wo ho urs . To t al gro up is as s embled in a general s es s io n. Each f unct io nal unit repo rt s it s co mmit ment s and plans t o t he t o t al gro up. Repo rt s and enlis t s t he it ems which it s members believe t he management t eam s ho uld deal wit h f irs t . To p management is required t o react t o t his lis t and make co mmit ment s f o r act io n where needed. Each unit is required t o s hare brief ly it s plan f o r co mmunicat ing t he res ult s o f co nf ro nt at io n meet ing t o all s ubo rdinat es . F) Imme diat e f ollow- up Requires 1- 3 ho urs . To p management t eam is required t o meet immediat ely af t er t he co mplet io n o f t he co nf ro nt at io n meet ing t o plan f irs t a s et o f f o llo w up act io n which is t o be repo rt ed ult imat ely back t o t he t o t al management gro up wit hin a f ew days . G) Progre ss Re vie w Af t er s pecif ic int ervals pro gres s review o f co nf ro nt at io n meet ing is t o be t aken by t o p management t eam. Conf ront at ion Me e t ing Provide s 1) T he t o p management wit h accurat e inf o rmat io n regarding an o rganis at io n healt h and t he o ppo rt unit y t o make s uit able act io n decis io n bas ed upo n pro per inf o rmat io n f ro m t he o rganis at io n. 2) T he unit s wit h t he o ppo rt unit y t o es t ablis h prio rit ies f o r impro vement , an increas ed invo lvement in t he o rganis at io n o bject ives as well as a real co mmit ment t o act io n. 3) A bas is f o r as cert aining o t her mechanis ms f o r co mmunicat io n bet ween levels and gro up, pro per direct io n o f decis io n, pro blem s o lving wit hin s ub- unit s as well as t he t o o l f o r upward inf luence.